Runbuggy Omi

Description

About Us:

RunBuggy is the most technically advanced automotive logistics platform on the market. Period.

Backed by Porsche Ventures and Hearst Ventures, RunBuggy is transforming the way cars move. Our cutting-edge technology is trusted by some of the largest OEMs, captive finance companies, and automotive lenders in the world to streamline vehicle transportation at scale.

RunBuggy's end-to-end platform connects car shippers and haulers in real time - eliminating the friction of traditional load boards and costly custom software. For shippers, RunBuggy integrates directly into existing management systems, reducing transportation costs and accelerating delivery timelines. For transporters, we offer a smarter, more profitable way to find, accept, and manage loads - all from a single app.

Since launching in 2019, RunBuggy has grown to over 190 team members, facilitated the movement of hundreds of thousands of vehicles, and attracted tens of thousands of transporters across the U.S.

We're not just building a better logistics platform - we're redefining the future of automotive transportation.

About the Role:

Having a personal vehicle transported can be a daunting transaction for the unfamiliar. Trusted by the biggest names in automotive, RunBuggy moves thousands of vehicles every week, including for many individual consumers who are relocating for the season, going away to college, or purchasing the collectable car of their dreams from the other side of the country. While the vast majority of orders move smoothly without external intervention, the Logistics Concierge I supports the RunBuggy customer base as their trusted advisor to educate them about what to expect with the experience, keep them informed along the way, and solve problems when exceptions arise that need a human to intervene.

The vehicles being transported are often unique, with special features and specifications. Some may have high monetary values, some may only have sentimental value, but all are important to the individuals having them moved. The ability to handle either of those situations is a key to success in this position.

In this role, you will interact directly with our customers. This position is responsible for providing top-notch problem-solving service to our customers (primarily individual consumers, along with pickup and drop-off locations) and coordinating with transporters through our platform, over the phone, on video calls, and using written communication (email and text).

This is a full-time, in office position (5 days per week) at our office located on Mill Avenue in the heart of Tempe, AZ. While some schedules may be Monday through Friday, employees in this role may be required to work Tuesdays through Saturdays or Sundays through Thursdays. Candidates must be able to commit to this in-office schedule, including the possibility of a weekend day.

If this sounds just like you, then please read on! if you feel this is not in your wheelhouse, that is okay too! We are actively hiring outstanding professionals, so we encourage you to apply to one of our many other opportunities.

What You Will Be Doing:

• Handle a high volume of inbound and outbound phone calls, emails, or in-platform communication ensuring pickups and deliveries are on schedule as it relates to orders handled through our cloud-native platform and smartphone app.
• Educate and inform users who may be unfamiliar with the requirements or expectations about having a vehicle moved, including what to expect in working with a transporter and how long it may take.
• Recognize and solve for nuanced and unique requirements for vehicle handling or scheduling needs; deep automotive enthusiasm helps here!
• Solve problems and respond promptly, keeping necessary stakeholders informed with a high level of professionalism.
• Seek out necessary information and coordinate with internal and external sources to adequately solve problems.
• Maintain updated knowledge of all company products and services to provide adequate education to customers.
• Coordinate with internal team members and partners to improve our services, processes, and platform.
• Build enthusiasm and usage in our products and services to help shippers and transporters move cars smoothly.
• Foster and maintain relationships with customers to improve our retention rate.
• Attend all required customer service-related meetings.
• Additional duties as assigned.

Requirements

What You Bring to the Team by Way of Skills and Experience:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to handle a variety of duties in a fast-paced environment.
• Positive, service-oriented,problem-solving attitude.
• Proficiency with Microsoft Word, Excel, and Outlook, and confidence researching and using the internet.
• Excellent organizational skills, along with professionalism and diplomacy with internal and external customers/vendors.
• Ability to recognize problems, strategize and problem solve.
• Ability to prioritize tasks, manage time, and work under tight deadlines.
• Understanding of performance-based metrics.

Education and/or Experience:

• High School Diploma or equivalent.
• Hospitality and concierge level experience preferred.
• Automotive, logistics, or transportation experience a plus, deep automotive enthusiasm is a strong fit for this role
• Hands on experience using Artificial Intelligence tools helpful.
• Aptitude for acquiring skills in technical troubleshooting along with an eagerness to learn and take on new challenges.
• Spanish or Canadian French language skills a plus.
• Call Center experience helpful.

What is in it for You and Why you Should Apply:

• Market competitive pay based on education and experience.
• Highly competitive medical, dental, vision, Life w/ AD&D, Short-Term Disability insurance, Long-Term Disability insurance, pet insurance, identity theft protection, and a 401k retirement savings plan.
• Employee wellness program.
• Employee rewards, discounts, and recognition programs.
• Generous company-paid holidays (12 per year), vacation, and sick time.
• Paid paternity/maternity leave.
• A supportive and positive space for you to grow and expand your career.

Pay Range Disclosure:

The advertised range represents the expected pay range for this position at the time of posting based on education, experience, skills, location, and other factors.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

RunBuggy is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination, harassment, and retaliation on the basis of race, color, religion, sex (including gender identity and sexual orientation), pregnancy, parental status, national origin, age, disability, genetic information, or any other status protected under federal, state, or local law.

Applicants must be currently authorized to work in the United States.

Please, no agencies.