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Entry Level It Helpdesk Jobs (NOW HIRING)

dbHMS

Entry Level IT Generalist

Chicago, IL · On-site

They are seeking an Entry Level IT Generalist to support the IT Coordinator in maintaining office ... Responsibilities : • Operate and manage the company helpdesk system: • Assist with support of ...

dbHMS

Entry Level IT Generalist

Chicago, IL · On-site

$18 - $25/hr

Entry Level IT Generalist Firm Overview Do more than just build! At dbHMS, we are a collection of ... Past IT helpdesk experience. Pay Range: $18 - $25 per hour

IN2U

IT Helpdesk

Los Angeles, CA

$34.56 - $38.40/hr

IT Help Desk Specialist (On-Site) Location : Los Angeles, California Work Arrangement: 100% On-Site (Remote work is not available) Position Overview We are seeking an IT Help Desk Specialist to ...

CRG

Entry Level IT Technician

Mooresville, NC

$19 - $20/hr

Entry Level IT Technician 1-year renewable contract position working onsite for our client in ... Help building and configuring new IT/Retail devices such as POS systems/Registers and Self-Checkout ...

viLogics

IT Helpdesk Technician

Ebensburg, PA · On-site

Based on Experience The IT Helpdesk Technician position is a vital role within the viLogics organization. Its the first point of contact with most customers. This position is responsible for ...

viLogics

IT Helpdesk Technician

Ebensburg, PA · On-site

The IT Helpdesk Technician position is a vital role within the viLogics organization. It's the first point of contact with most customers. This position is responsible for providing technical support ...

Pointe Precision

IT HELP DESK/ANALYST

Plover, WI · On-site

$40K - $55K/yr

We are seeking an onsite entry-level IT Helpdesk Analyst to join our team and provide technical support across the organization. This role is ideal for someone starting their IT career who is eager ...

AEG Vision

IT Helpdesk Technician

Addison, TX

The IT Help Desk technician will work with the IT Help Desk team. lead, and manager to work different types of IT help desk support requests. * Field incoming help requests from end users via ...

AEG Vision

IT Helpdesk Technician

Addison, TX · On-site

The IT Help Desk technician will work with the IT Help Desk team. lead, and manager to work different types of IT help desk support requests. * Field incoming help requests from end users via ...

ABC Imaging

IT Helpdesk Specialist

Annandale, VA · On-site

IT Helpdesk Specialist Location: Annandale, VA Employment Type: Full-Time Position Overview We are seeking an experienced and customer-focused IT Helpdesk Specialist to join our Information ...

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Entry Level It Helpdesk information

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How much do entry level it helpdesk jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for entry level it helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are entry level IT helpdesk jobs?

Entry level IT helpdesk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users within an organization. These roles often involve responding to helpdesk tickets, resolving common hardware and software issues, and guiding users through solutions over the phone, email, or in person. Entry level IT helpdesk staff are typically the first point of contact for technical problems and may also assist with setting up computers, installing software, and maintaining system security. These jobs require strong communication skills, basic IT knowledge, and a willingness to learn on the job. They provide an excellent starting point for a career in IT, offering hands-on experience and opportunities for advancement.

What are the typical challenges an Entry Level IT Helpdesk professional might face in their first few months?

Entry Level IT Helpdesk professionals often encounter challenges such as managing high volumes of support requests, learning to troubleshoot unfamiliar software and hardware issues, and adapting to ticketing systems used by the organization. Balancing the need to resolve issues quickly with thorough documentation can also be demanding. However, these challenges provide valuable hands-on experience and opportunities to develop strong communication and technical problem-solving skills, which are crucial for career advancement in IT support.

What are the key skills and qualifications needed to thrive as an Entry Level IT Helpdesk technician, and why are they important?

To thrive as an Entry Level IT Helpdesk technician, you need a basic understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office software is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve user issues and explain technical solutions clearly. These skills are crucial to ensure efficient technical support, user satisfaction, and smooth IT operations within an organization.
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Entry Level It Helpdesk jobs near you
Infographic showing various Entry Level It Helpdesk job openings in the United States as of July 2026, with employment types broken down into 87% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Entry Level IT Generalist

Entry Level IT Generalist

dbHMS

Chicago, IL • On-site

Full-time

Posted 17 days ago

Job description

Job Summary:
dbHMS is a company dedicated to building innovative and sustainable projects. They are seeking an Entry Level IT Generalist to support the IT Coordinator in maintaining office technology and assisting with helpdesk operations across the country.
Responsibilities:
• Operate and manage the company helpdesk system:
• Assist with support of technology infrastructure including hardware, software, and network systems.
• Over time, take primary responsibility for helpdesk activities and tasks.
• Workstation and other user device maintenance:
• Configure devices and image machines.
• Set up and configure user accounts, permissions, and remote access.
• Assist with IT needs for onboarding new staff members.
• Assist the IT Coordinator:
• Troubleshoot and resolve complex technical issues.
• Install, configure, maintain, monitor, and troubleshoot user hardware and software.
• Create and maintain accurate documentation of IT systems, processes, and procedures.
• Additional responsibilities as needed.
Qualifications:
Required:
• Technical knowledge of IT infrastructure including servers, workstations, firewalls, and switches.
• Ability to communicate and receive communication effectively both verbally and written.
• Strong organizational skills for processes, schedules, and tasks.
• Positive attitude and willingness to learn and support new systems and applications.
• Willingness to work shifts outside of regular office hours for special circumstances as the need arises.
• Ability to lift objects up to 40 pounds.
Preferred:
• Enrolled in an Associate or Bachelor’s degree program in Information Technology.
• Past IT helpdesk experience.
Company:
dbHMS is an engineering company providing MEP design engineering and building energy analysis services. Founded in 2002, the company is headquartered in Chicago, USA, with a team of 51-200 employees. The company is currently Growth Stage.
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About dbHMS

Sourced by ZipRecruiter

Industry

Engineering professional services

Company size

51 - 200 Employees

Headquarters location

Chicago, IL, US

Year founded

2002

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