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Entry Level It Helpdesk Jobs (NOW HIRING)

Black Box Corporation

IT Helpdesk

Rayville, LA

By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as ...

Black Box

IT Helpdesk

Rayville, LA · On-site

By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as ...

American Freight

IT Helpdesk Support

Dublin, OH · On-site

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be ...

American Freight

IT Helpdesk Support

Dublin, OH · On-site

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be ...

Cordental Group

IT Helpdesk Technician

Des Moines, IA · On-site

IT Helpdesk Technician Location: Des Moines, IA | Full-Time Why Join Us Cordental Group is looking for an IT Helpdesk Technician to join our resource center IT team! The IT Helpdesk Technician is a ...

USP Management

Entry IT Support Specialist

Fort Lee, NJ · On-site

$50K/yr

Job Title: Entry IT Support Specialist We are seeking an Entry IT Support Specialist to help maintain and troubleshoot the company's technical systems and support smooth day-to-day IT operations. ...

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 Year In Person interview Rate: $20/hr on W2 without benefits Required Skills * Vocational/Technical ...

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 Year In Person interview Rate: $20/hr on W2 without benefits Required Skills * Vocational/Technical ...

Terrestris LLC

IT Helpdesk Specialist

Washington, DC · On-site

$41.82 - $46.91/hr

We can help! We are seeking an IT Help Desk Specialist for the IT Help Desk Support Services contract. This project will provide computer support specialists responsible for providing timely ...

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Entry Level It Helpdesk information

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How much do entry level it helpdesk jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for entry level it helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an entry level IT helpdesk?

Entry level IT helpdesk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users within an organization. These roles often involve responding to helpdesk tickets, resolving common hardware and software issues, and guiding users through solutions over the phone, email, or in person. Entry level IT helpdesk staff are typically the first point of contact for technical problems and may also assist with setting up computers, installing software, and maintaining system security. These jobs require strong communication skills, basic IT knowledge, and a willingness to learn on the job. They provide an excellent starting point for a career in IT, offering hands-on experience and opportunities for advancement.

What are the key skills and qualifications needed to thrive as an entry level IT helpdesk technician?

To thrive as an Entry Level IT Helpdesk technician, you need a basic understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office software is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve user issues and explain technical solutions clearly. These skills are crucial to ensure efficient technical support, user satisfaction, and smooth IT operations within an organization.

What are the typical challenges an entry level IT helpdesk professional might face in their first few months?

Entry Level IT Helpdesk professionals often encounter challenges such as managing high volumes of support requests, learning to troubleshoot unfamiliar software and hardware issues, and adapting to ticketing systems used by the organization. Balancing the need to resolve issues quickly with thorough documentation can also be demanding. However, these challenges provide valuable hands-on experience and opportunities to develop strong communication and technical problem-solving skills, which are crucial for career advancement in IT support.
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Entry Level It Helpdesk jobs near you
Infographic showing various Entry Level It Helpdesk job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 9% Part Time, and 6% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Helpdesk II

Lucayan Technology Solutions LLC

Honolulu, HI • On-site

Full-time

Re-posted 23 days ago

Job description

About Lucayan Technology Solutions LLC
Lucayan Technology Solutions LLC is a CVE Certified, Veteran Owned Small Business offering cutting edge, integrated Information Technology solutions. We assist government customers by delivering viable solutions for their increasingly complex IT needs with the understanding that the right technology mix with proper execution plays a crucial role in accomplishing their mission. We use a proven, agile and innovative approach to discover, evaluate, architect and implement advanced solutions to ensure our customers ultimate success.
Location: Honolulu, Hawaii
Reports To: IT Security Manager
Company: Lucayan Technology Solutions LLC
Employment Type: Full-Time, On-Site
Clearance: Secret Clearance
Job Summary
The IT Helpdesk II technician will provide advanced (Tier 2) technical support within a fast-paced, security-conscious environment. This position serves as an escalation point for complex issues from Level 1 Help Desk staff and is responsible for in-depth troubleshooting, network and server support, and enterprise application assistance. The IT Help Desk II also mentors Level I staff, assists with system upgrades, and works closely with the IT Security Manager to ensure system performance, security, and operational efficiency in accordance with cybersecurity protocols and compliance standards.
Key Responsibilities
  • Handle escalated IT support requests involving complex hardware, software, and network issues via ticketing system, phone, email, or in-person.
  • Perform in-depth troubleshooting and diagnostics to identify and resolve advanced technical issues.
  • Coordinate with third-party vendors and service providers for specialized support and warranty services.
  • Provide support for server and network infrastructure, including connectivity issues, server failures, and network performance concerns.
  • Assist with configuration and management of network devices such as routers, switches, and firewalls.
  • Monitor network performance and security, addressing issues proactively.
  • Manage user accounts and permissions in Active Directory and other enterprise systems, including account creation, modification, and deactivation.
  • Resolve complex login and access control issues, including advanced password resets and multi-factor authentication.
  • Provide advanced support for enterprise software applications, including installation, configuration, troubleshooting, and performance optimization.
  • Assist with software updates, patches, and upgrades to ensure security and compatibility.
  • Provide technical support during organizational events, ensuring stable IT operations and connectivity.
  • Assist with setup, configuration, and troubleshooting of specialized event-related IT equipment.
  • Create and maintain detailed documentation for complex issues, solutions, procedures, and system configurations.
  • Develop and update knowledge base articles to assist Level 1 Help Desk staff and end users.
  • Mentor and train Level 1 Help Desk staff, sharing knowledge and providing technical guidance.
  • Participate in incident and problem management processes, ensuring rapid resolution of critical issues and root cause analysis for recurring problems.
  • Monitor Help Desk performance metrics, such as ticket resolution times, system uptime, and user satisfaction.
  • Generate detailed reports and recommend process improvements and technology enhancements based on performance data.
  • Collaborate with other IT teams to address cross-functional issues and improve service delivery.

Qualifications
Required:
  • Education: Associate degree in Information Technology, Computer Science, or related field; or equivalent experience.
  • Experience: 2+ years in IT support, with at least 1 year handling Tier 2 responsibilities in a government, military, or enterprise environment.
  • Clearance: U.S. citizenship required; must hold or be able to obtain and maintain a DoD Secret Clearance.
    • Active Security Clearance or higher
  • Certifications (DoD 8570 IAT Level II requirement): One of the following required within 6 months of hire:
    • CompTIA Security+ CE
    • CompTIA CySA+
    • Cisco CCNA Security
    • Equivalent IAT Level II certification
  • Training Requirements (must be completed within 30 days of hire, then annually):
    • DoD Cyber Awareness / IA Training
    • DoD AT Level I (Anti-Terrorism Awareness)
    • OPSEC Awareness Training (Level I)
    • iWATCH Training

Preferred:
  • Active DoD security clearance (Secret or higher).
  • Experience with NIST SP 800-171, DFARS, or CMMC frameworks.
  • Familiarity with enterprise-level software applications and IT ticketing systems.
  • Prior experience supporting government or defense contracting environments.

Work Conditions
  • Onsite work required at our Honolulu, Hawaii location.
  • Standard duty hours: Monday - Friday, 0800-1600 HST, excluding federal holidays.
  • Occasional after-hours or on-call support may be required for outages, upgrades, or security incidents.
  • Physical ability to lift up to 25 lbs and assist with IT equipment setup and movement.

Apply today to join a high-performing, mission-driven team supporting national security through advanced IT and cybersecurity solutions!

Apply