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Entry Level It Helpdesk Jobs in Virginia (NOW HIRING)

ABC Imaging

IT Helpdesk Specialist

Annandale, VA · On-site

IT Helpdesk Specialist Location: Annandale, VA Employment Type: Full-Time Position Overview We are seeking an experienced and customer-focused IT Helpdesk Specialist to join our Information ...

Liberty

IT Helpdesk Student Worker

Lynchburg, VA · On-site

$12.77/hr

The Campus Support Student Worker's role is to provide excellent customer service for customers visiting the IT Helpdesk offices and creating tickets for customers needing assistance. This support is ...

Quantum Leap Research, LLC

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IT Helpdesk Technician, User Support

Leesburg, VA · On-site

$80K - $95K/yr

We are looking for a junior to mid-level IT Helpdesk Support Technician to help support and maintain our internal services. A successful candidate must have the capacity and desire to learn. Our ...

RQ Construction

IT Help Desk

Virginia Beach, VA · On-site

$29 - $35/hr

RQ Construction is currently seeking an IT Help Desk Technician to join our Virginia office located in Virginia Beach . This position acts as the primary point of contact for technical assistance ...

RQ Construction

IT Help Desk

Virginia Beach, VA · On-site

$29 - $35/hr

RQ Construction is currently seeking an IT Help Desk Technician to join our Virginia office located in Virginia Beach . This position acts as the primary point of contact for technical assistance ...

AXIS Management Group, LLC

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IT Help Desk Technician

Arlington, VA · On-site

$58K - $70K/yr

We are seeking a Tier 2 IT Help Desk Technician to provide on-site technical support for a Federal Government client in Arlington, VA. This role will support end users with IT hardware, software ...

Caldwell Consultants, LLC

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Computer Technician

Stafford, VA · On-site

$17.50 - $25/hr

Pay: $17.50 - $25.00 per hour Job Title: Entry-Level IT Technician Location: Stafford, VA (within ... Through trusted partnerships, transparent communication, and proven processes, we help clients ...

Ascendancy Group LTD

N6/IT Manager

Virginia Beach, VA · On-site

$84K - $104K/yr

Assists in establishing command N6/IT helpdesk. * Support to include collateral duty programs associated with Command N6. * Assists in maintaining continuity for commands N6 Department once ...

tbc

IT Support Technician (Roanoke)

Roanoke, VA

$21 - $29/hr

... The Information Technology Support Technician I will provide installation, maintenance, and ... Initial contact for all help desk tickets, emails, and phone calls; assigns needed personnel to ...

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Entry Level It Helpdesk information

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How much do entry level it helpdesk jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for entry level it helpdesk in Virginia is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.72 per hour, depending on experience, location, and employer.

What are entry level IT helpdesk jobs?

Entry level IT helpdesk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users within an organization. These roles often involve responding to helpdesk tickets, resolving common hardware and software issues, and guiding users through solutions over the phone, email, or in person. Entry level IT helpdesk staff are typically the first point of contact for technical problems and may also assist with setting up computers, installing software, and maintaining system security. These jobs require strong communication skills, basic IT knowledge, and a willingness to learn on the job. They provide an excellent starting point for a career in IT, offering hands-on experience and opportunities for advancement.

What are the typical challenges an Entry Level IT Helpdesk professional might face in their first few months?

Entry Level IT Helpdesk professionals often encounter challenges such as managing high volumes of support requests, learning to troubleshoot unfamiliar software and hardware issues, and adapting to ticketing systems used by the organization. Balancing the need to resolve issues quickly with thorough documentation can also be demanding. However, these challenges provide valuable hands-on experience and opportunities to develop strong communication and technical problem-solving skills, which are crucial for career advancement in IT support.

What are the key skills and qualifications needed to thrive as an Entry Level IT Helpdesk technician, and why are they important?

To thrive as an Entry Level IT Helpdesk technician, you need a basic understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office software is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve user issues and explain technical solutions clearly. These skills are crucial to ensure efficient technical support, user satisfaction, and smooth IT operations within an organization.
What are the most commonly searched types of It Helpdesk jobs in Virginia? The most popular types of It Helpdesk jobs in Virginia are:
What are popular job titles related to Entry Level It Helpdesk jobs in Virginia? For Entry Level It Helpdesk jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Entry Level It Helpdesk jobs in Virginia look for? The top searched job categories for Entry Level It Helpdesk jobs in Virginia are:
What cities in Virginia are hiring for Entry Level It Helpdesk jobs? Cities in Virginia with the most Entry Level It Helpdesk job openings:
Entry Level It Helpdesk jobs near you
Infographic showing various Entry Level It Helpdesk job openings in Virginia as of July 2026, with employment types broken down into 84% Full Time, 12% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,741 per year, or $23 per hour.

IT Helpdesk Specialist

ABC Imaging

Annandale, VA • On-site

Full-time

Re-posted 6 days ago

Job description

IT Helpdesk Specialist

Location: Annandale, VA
Employment Type: Full-Time

Position Overview

We are seeking an experienced and customer-focused IT Helpdesk Specialist to join our Information Technology team. This role is responsible for providing technical support to employees, troubleshooting hardware and software issues, maintaining IT systems, and ensuring the stability and security of the organization's technology infrastructure. The ideal candidate will have at least 2 years of IT Helpdesk or Technical Support experience, a strong technical background, and a Bachelor's degree in Information Technology, Computer Science, or a related field.

Key Responsibilities
  • Provide first-level and second-level technical support for hardware, software, networking, and system-related issues.
  • Diagnose and resolve desktop, laptop, printer, mobile device, and peripheral hardware problems.
  • Install, configure, maintain, and troubleshoot Windows and macOS operating systems and business applications.
  • Manage and resolve help desk tickets while meeting established response and resolution times.
  • Configure user accounts, permissions, email access, and security groups using Active Directory and Microsoft 365.
  • Perform system upgrades, software installations, security patches, and preventive maintenance.
  • Monitor network connectivity and troubleshoot system performance issues.
  • Assist with cybersecurity initiatives, including endpoint protection, access controls, and security best practices.
  • Support data backup, recovery, and disaster recovery procedures.
  • Maintain accurate IT documentation, asset inventory, and system configuration records.
  • Assist with onboarding and offboarding employees by preparing workstations, user accounts, and equipment.
  • Collaborate with senior IT staff on infrastructure improvements, system implementations, and technology projects.
  • Escalate complex technical issues when necessary while ensuring timely follow-up and resolution.
Qualifications
  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field required.
  • 2+ years of experience in an IT Helpdesk, Desktop Support, or Technical Support role.
  • Strong knowledge of Windows and macOS operating systems.
  • Experience supporting Microsoft 365, Active Directory, Outlook, and common business applications.
  • Working knowledge of basic network troubleshooting.
  • Experience with hardware installation, imaging, software deployment, and workstation setup.
  • Familiarity with IT ticketing systems.
  • Basic understanding of cybersecurity principles, endpoint protection, and access management.
  • Excellent troubleshooting, analytical, and problem-solving skills.
  • Strong communication and customer service skills with the ability to explain technical concepts to non-technical users.
  • Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
Employment Type: FULL_TIME

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