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Entry Level It Helpdesk Jobs in Virginia (NOW HIRING)

Liberty

IT Helpdesk Student Worker

Lynchburg, VA · On-site

$12.77/hr

The Campus Support Student Worker's role is to provide excellent customer service for customers visiting the IT Helpdesk offices and creating tickets for customers needing assistance. This support is ...

Quantum Leap Research, LLC

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IT Helpdesk Technician, User Support

Leesburg, VA · On-site

$80K - $95K/yr

We are looking for a junior to mid-level IT Helpdesk Support Technician to help support and maintain our internal services. A successful candidate must have the capacity and desire to learn. Our ...

VPGC, LLC.

IT Help Desk Support

Hinton, VA

$43K - $53K/yr

IT Help Desk Support Location: Hinton, VA 22831 We are seeking a dedicated and knowledgeable IT Help Desk Support professional to join our team in Hinton, VA. The ideal candidate will provide ...

Caldwell Consultants, LLC

Computer Technician

Stafford, VA · On-site

$17.50 - $25/hr

Pay: $17.50 - $25.00 per hour Job Title: Entry-Level IT Technician Location: Stafford, VA (within ... Through trusted partnerships, transparent communication, and proven processes, we help clients ...

Ascendancy Group LTD

N6/IT Manager

Virginia Beach, VA · On-site

$84K - $104K/yr

Assists in establishing command N6/IT helpdesk. * Support to include collateral duty programs associated with Command N6. * Assists in maintaining continuity for commands N6 Department once ...

tbc

IT Support Technician (Roanoke)

Roanoke, VA · On-site

$21 - $29/hr

... The Information Technology Support Technician I will provide installation, maintenance, and ... Initial contact for all help desk tickets, emails, and phone calls; assigns needed personnel to ...

Guidance Residential

IT Support Coordinator (On-site)

Reston, VA · On-site

$22.50 - $30.75/hr

Help-Desk Support Functions * Provide responsive help desk support by monitoring, prioritizing, and ... Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations ...

Guidance Residential

IT Support Coordinator (On-site)

Reston, VA · On-site

$22.50 - $30.75/hr

Help-Desk Support Functions * Provide responsive help desk support by monitoring, prioritizing, and ... Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations ...

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Entry Level It Helpdesk information

See Virginia salary details

$12

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How much do entry level it helpdesk jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for entry level it helpdesk in Virginia is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.72 per hour, depending on experience, location, and employer.

What is an entry level IT helpdesk?

Entry level IT helpdesk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users within an organization. These roles often involve responding to helpdesk tickets, resolving common hardware and software issues, and guiding users through solutions over the phone, email, or in person. Entry level IT helpdesk staff are typically the first point of contact for technical problems and may also assist with setting up computers, installing software, and maintaining system security. These jobs require strong communication skills, basic IT knowledge, and a willingness to learn on the job. They provide an excellent starting point for a career in IT, offering hands-on experience and opportunities for advancement.

What are the typical challenges an entry level IT helpdesk professional might face in their first few months?

Entry Level IT Helpdesk professionals often encounter challenges such as managing high volumes of support requests, learning to troubleshoot unfamiliar software and hardware issues, and adapting to ticketing systems used by the organization. Balancing the need to resolve issues quickly with thorough documentation can also be demanding. However, these challenges provide valuable hands-on experience and opportunities to develop strong communication and technical problem-solving skills, which are crucial for career advancement in IT support.

What are the key skills and qualifications needed to thrive as an entry level IT helpdesk technician?

To thrive as an Entry Level IT Helpdesk technician, you need a basic understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office software is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve user issues and explain technical solutions clearly. These skills are crucial to ensure efficient technical support, user satisfaction, and smooth IT operations within an organization.
What are the most commonly searched types of It Helpdesk jobs in Virginia? The most popular types of It Helpdesk jobs in Virginia are:
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What cities in Virginia are hiring for Entry Level It Helpdesk jobs? Cities in Virginia with the most Entry Level It Helpdesk job openings:
Entry Level It Helpdesk jobs near you
Infographic showing various Entry Level It Helpdesk job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $47,741 per year, or $23 per hour.

Information Technology Specialist

Phoenix Group of Virginia, Inc.

Chesapeake, VA • On-site

$42K - $84K/yr

Full-time

Re-posted 18 hours ago

Job description

Position Summary:

Phoenix Group of Virginia seeks an entry-level IT Support Specialist in Newport News, VA. Responsibilities include desktop support, workstation setup, account administration, asset tracking, and endpoint compliance in a defense program environment. Associate’s degree or equivalent experience required; CompTIA certifications a plus. Excellent growth opportunity.

Position Description:

Phoenix Group of Virginia is seeking an entry-level IT Support Specialist in Newport News, VA to support day-to-day technology operations for our team and programs at SUPSHIP Newport News. This role provides desktop support, systems administration assistance, and IT coordination in a government-adjacent environment. The ideal candidate is technically curious, reliable, and eager to grow within a defense-focused professional services organization.

Primary Functions:

  • Provide first-line desktop and helpdesk support to staff, including hardware, software, and peripheral troubleshooting.
  • Set up, configure, and maintain workstations, laptops, printers, and other end-user equipment.
  • Support onboarding and offboarding of personnel, including account setup, equipment provisioning, and access coordination.
  • Assist with administration of network accounts, file permissions, and shared drives.
  • Maintain accurate IT asset inventory and equipment tracking records.
  • Coordinate with building IT infrastructure and government network representatives as needed to resolve connectivity or access issues.
  • Support implementation and maintenance of cybersecurity policies and procedures, including software updates and endpoint compliance.
  • Assist with documentation of IT procedures, configurations, and support logs.
  • Escalate complex technical issues to senior IT personnel or external vendors as appropriate.

Position Requirements:

  • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field; or equivalent hands-on technical experience.
  • Basic knowledge of Windows operating systems, Microsoft 365, and common productivity applications.
  • Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, basic LAN/WAN concepts).
  • Strong customer service orientation and communication skills; ability to support non-technical users effectively.
  • Organized and detail-oriented with the ability to manage and track multiple open support requests.
  • Ability to work independently and as part of a team in an onsite, professional environment.

Additional Requirements:

  • CompTIA A+, Network+, or Security+ certification (or currently pursuing).
  • Experience supporting users in a government, defense contractor, or regulated environment.
  • Exposure to cybersecurity frameworks (NIST, CMMC, or similar) is a plus.
  • Experience with Active Directory, Group Policy, or remote management tools.
  • Familiarity with government IT access requirements and common access card (CAC) environments is a strong plus.


Work Environment:

This is a fully onsite position based in the Newport News, Virginia area. Work is primarily office-based. Occasional movement between offices, conference rooms, and equipment storage areas is expected. Some travel to partner sites may be required on an infrequent basis.