IT Helpdesk Support
Herndon, VA · Hybrid
IT Helpdesk Support Location: Hybrid (Herndon, VA) Employment Type: Part-Time / Contract About Us We are a technology consulting and engineering firm specializing in Intelligent Automation ...
IT Helpdesk Support
Herndon, VA · Hybrid
IT Helpdesk Support Location: Hybrid (Herndon, VA) Employment Type: Part-Time / Contract About Us We are a technology consulting and engineering firm specializing in Intelligent Automation ...
IT Helpdesk Analyst
Arlington, VA · On-site
$55K - $106K/yr
... assist with the restoration of services. Nightwing is seeking a Technical Engagement Network (TEN ... IT Helpdesk support. - 1+ years MacOS and iOS experience. - Good problem solving skills - Must be ...
IT Helpdesk Analyst
Arlington, VA · On-site
$55K - $106K/yr
... assist with the restoration of services. Nightwing is seeking a Technical Engagement Network (TEN ... IT Helpdesk support. - 1+ years MacOS and iOS experience. - Good problem solving skills - Must be ...
IT Helpdesk Analyst
Arlington, VA · On-site
$55K - $106K/yr
... assist with the restoration of services. Nightwing is seeking a Technical Engagement Network (TEN ... IT Helpdesk support. - 1+ years MacOS and iOS experience. - Good problem solving skills - Must be ...
IT Helpdesk Analyst
Arlington, VA · On-site
$55K - $106K/yr
... assist with the restoration of services. Nightwing is seeking a Technical Engagement Network (TEN ... IT Helpdesk support. - 1+ years MacOS and iOS experience. - Good problem solving skills - Must be ...
IT Helpdesk Analyst
Arlington, VA · On-site
$64K - $128K/yr
... assist with the restoration of services. Nightwing is seeking a Technical Engagement Network (TEN ... IT Helpdesk support. - 2+ years MacOS and iOS experience. - Good problem solving skills - Must be ...
IT Helpdesk Analyst
Arlington, VA · On-site
$64K - $128K/yr
... assist with the restoration of services. Nightwing is seeking a Technical Engagement Network (TEN ... IT Helpdesk support. - 2+ years MacOS and iOS experience. - Good problem solving skills - Must be ...
IT Helpdesk Analyst
Arlington, VA · On-site
$55K - $106K/yr
... assist with the restoration of services. Nightwing is seeking a Technical Engagement Network (TEN ... IT Helpdesk support. - 1+ years MacOS and iOS experience. - Good problem solving skills - Must be ...
IT Helpdesk Analyst
Arlington, VA · On-site
$55K - $106K/yr
... assist with the restoration of services. Nightwing is seeking a Technical Engagement Network (TEN ... IT Helpdesk support. - 1+ years MacOS and iOS experience. - Good problem solving skills - Must be ...
IT Helpdesk Technician
Richmond, VA · On-site
$50K - $60K/yr
Serve as the primary point of contact for all end-user IT support requests via phone, email, ticketing system, and walk-up * Triage, prioritize, and resolve helpdesk tickets within established SLA ...
IT Helpdesk Technician
Richmond, VA · On-site
$50K - $60K/yr
Serve as the primary point of contact for all end-user IT support requests via phone, email, ticketing system, and walk-up * Triage, prioritize, and resolve helpdesk tickets within established SLA ...
IT Helpdesk Technician
Richmond, VA · On-site
Serve as the primary point of contact for all end-user IT support requests via phone, email, ticketing system, and walk-up * Triage, prioritize, and resolve helpdesk tickets within established SLA ...
IT Helpdesk Technician
Richmond, VA · On-site
Serve as the primary point of contact for all end-user IT support requests via phone, email, ticketing system, and walk-up * Triage, prioritize, and resolve helpdesk tickets within established SLA ...
IT HELPDESK SPECIALIST
Manassas, VA · On-site
$65 - $95/hr
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. IT HELPDESK SPECIALIST Full Time ...
New
IT HELPDESK SPECIALIST
Manassas, VA · On-site
$65 - $95/hr
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. IT HELPDESK SPECIALIST Full Time ...
New
IT Helpdesk Technician
Richmond, VA · On-site
$50K - $60K/yr
Primary ResponsibilitiesServe as the primary point of contact for all end-user IT support requests via phone, email, ticketing system, and walk-upTriage, prioritize, and resolve helpdesk tickets ...
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IT Helpdesk Technician
Richmond, VA · On-site
$50K - $60K/yr
Primary ResponsibilitiesServe as the primary point of contact for all end-user IT support requests via phone, email, ticketing system, and walk-upTriage, prioritize, and resolve helpdesk tickets ...
IT Helpdesk Specialist 1
Mclean, VA · On-site
$25.96 - $28.85/hr
The IT Help Desk Specialist I provides first-line technical support to Somatus employees across the United States. This role supports both corporate and remote team members, ensuring timely ...
IT Helpdesk Specialist 1
Mclean, VA · On-site
$25.96 - $28.85/hr
The IT Help Desk Specialist I provides first-line technical support to Somatus employees across the United States. This role supports both corporate and remote team members, ensuring timely ...
Works effectively as a team member, embracing and fostering LU's Christian model and Mission - Training Champions for Christ. IT Helpdesk Campus Support Apprentice Receive, prioritize, document, and ...
Works effectively as a team member, embracing and fostering LU's Christian model and Mission - Training Champions for Christ. IT Helpdesk Campus Support Apprentice Receive, prioritize, document, and ...
Works effectively as a team member, embracing and fostering LU's Christian model and Mission - Training Champions for Christ. IT Helpdesk Campus Support Apprentice Receive, prioritize, document, and ...
Works effectively as a team member, embracing and fostering LU's Christian model and Mission - Training Champions for Christ. IT Helpdesk Campus Support Apprentice Receive, prioritize, document, and ...
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IT Helpdesk Technician, User Support
Leesburg, VA · On-site
$80K - $95K/yr
We are looking for a junior to mid-level IT Helpdesk Support Technician to help support and maintain our internal services. A successful candidate must have the capacity and desire to learn. Our ...
Quick apply
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IT Helpdesk Technician, User Support
Leesburg, VA · On-site
$80K - $95K/yr
We are looking for a junior to mid-level IT Helpdesk Support Technician to help support and maintain our internal services. A successful candidate must have the capacity and desire to learn. Our ...
IT Helpdesk Analyst with Security Clearance
Arlington, VA · On-site
$64K - $128K/yr
... assist with the restoration of services. Nightwing is seeking a Technical Engagement Network (TEN ... IT Helpdesk support. - 2+ years MacOS and iOS experience. - Good problem solving skills - Must be ...
IT Helpdesk Analyst with Security Clearance
Arlington, VA · On-site
$64K - $128K/yr
... assist with the restoration of services. Nightwing is seeking a Technical Engagement Network (TEN ... IT Helpdesk support. - 2+ years MacOS and iOS experience. - Good problem solving skills - Must be ...
IT Helpdesk Analyst with Security Clearance
Arlington, VA · On-site
$55K - $106K/yr
... assist with the restoration of services. Nightwing is seeking a Technical Engagement Network (TEN ... IT Helpdesk support. - 1+ years MacOS and iOS experience. - Good problem solving skills - Must be ...
IT Helpdesk Analyst with Security Clearance
Arlington, VA · On-site
$55K - $106K/yr
... assist with the restoration of services. Nightwing is seeking a Technical Engagement Network (TEN ... IT Helpdesk support. - 1+ years MacOS and iOS experience. - Good problem solving skills - Must be ...
IT/Helpdesk Spt Spec I
Fredericksburg, VA · On-site
$41K - $58K/yr
Ability to work flexible hours as necessary Responsibilities * Assist with managing the helpdesk ... Build Innovative Technology SimVentions takes pride in its innovative and cutting-edge technology ...
IT/Helpdesk Spt Spec I
Fredericksburg, VA · On-site
$41K - $58K/yr
Ability to work flexible hours as necessary Responsibilities * Assist with managing the helpdesk ... Build Innovative Technology SimVentions takes pride in its innovative and cutting-edge technology ...
IT/Helpdesk Spt Spec I
Fredericksburg, VA · On-site
$41K - $58K/yr
Ability to work flexible hours as necessary Responsibilities * Assist with managing the helpdesk ... Build Innovative Technology SimVentions takes pride in its innovative and cutting-edge technology ...
IT/Helpdesk Spt Spec I
Fredericksburg, VA · On-site
$41K - $58K/yr
Ability to work flexible hours as necessary Responsibilities * Assist with managing the helpdesk ... Build Innovative Technology SimVentions takes pride in its innovative and cutting-edge technology ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
Quick apply
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
It Helpdesk Assistant information
What does an IT Helpdesk Assistant do?
An IT Helpdesk Assistant provides technical support to users within an organization, helping them resolve computer hardware, software, and network issues. They respond to support requests through phone, email, or ticketing systems, troubleshoot problems, and may perform basic maintenance tasks such as installing software or updates. Their role often includes documenting issues, escalating complex problems to higher-level IT staff, and ensuring users can work efficiently with minimal disruptions. Strong communication and problem-solving skills are essential for this position.
What are the key skills and qualifications needed to thrive as an IT Helpdesk Assistant?
To thrive as an IT Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, typically supported by a diploma or associate degree in IT or related certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for daily operations. Excellent communication, patience, and problem-solving abilities help deliver effective support and build user trust. These skills ensure timely resolution of technical issues, minimize downtime, and maintain smooth IT operations within an organization.
What are some common challenges IT Helpdesk Assistants face, and how can they effectively address them?
IT Helpdesk Assistants often encounter challenges such as troubleshooting a wide range of technical issues, managing high ticket volumes, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Additionally, developing strong communication and customer service skills can help resolve issues more efficiently and ensure a positive experience for end users.
What is the difference between It Helpdesk Assistant vs IT Support Technician?
| Aspect | It Helpdesk Assistant | IT Support Technician |
|---|---|---|
| Certifications | Basic certifications like CompTIA A+ often preferred | Similar certifications, sometimes more advanced |
| Work Environment | Helpdesk, office-based, remote support | On-site troubleshooting, technical support |
| Job Responsibilities | Responding to user queries, basic troubleshooting | Diagnosing and fixing hardware/software issues |
| Industry Usage | Common in corporate and educational settings | Used across various industries requiring technical support |
While both roles involve supporting users with technical issues, the IT Support Technician typically handles more complex problems and may work more on-site, whereas the It Helpdesk Assistant focuses on initial support and remote assistance. Both roles require similar certifications and are vital in maintaining IT operations.
Is a helpdesk assistant a stressful job?
A helpdesk assistant role can be stressful due to the need to handle multiple technical issues quickly and communicate effectively with users. The job often involves managing high call volumes, troubleshooting problems, and working under time pressure, which can contribute to stress levels. However, stress varies depending on the work environment, workload, and individual skills.
Is helpdesk a good entry level IT job?
Helpdesk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and maintaining hardware and software. They often require basic knowledge of operating systems, networking, and customer service skills, making them suitable for those starting a career in IT.
What are the most commonly searched types of It Helpdesk jobs in Virginia?
The most popular types of It Helpdesk jobs in Virginia are:
What cities in Virginia are hiring for It Helpdesk Assistant jobs?
Cities in Virginia with the most It Helpdesk Assistant job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
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Job description
IT Helpdesk Support
Location: Hybrid (Herndon, VA)
Employment Type: Part-Time / Contract
We are a technology consulting and engineering firm specializing in Intelligent Automation, Generative AI, and Cloud Modernization. Our team delivers innovative solutions for commercial and government clients through a combination of strategic thinking, technical excellence, and hands-on execution.
Position OverviewWe are seeking an experienced IT Helpdesk Support to oversee and enhance our internal technology environment. This role is responsible for ensuring employees remain productive, secure, and connected across a predominantly macOS ecosystem. The ideal candidate is highly self-directed, technically versatile, and experienced in managing IT operations within a fast-paced, growing organization.
Key ResponsibilitiesLead internal IT initiatives, including infrastructure upgrades, system implementations, and process improvements.
Manage employee onboarding and offboarding, including device provisioning, account administration, and access management.
Serve as the primary administrator for Google Workspace, overseeing users, security policies, integrations, and compliance controls.
Provide advanced support for macOS environments and maintain operational support for Windows systems.
Administer endpoint security, antivirus solutions, and MDM platforms such as Jamf, Kandji, or Intune.
Configure and support networking infrastructure, including Wi-Fi, VPNs, firewalls, routers, and switches.
Develop and maintain IT documentation, standards, and operational procedures.
Partner with teams across the organization to deliver reliable, secure, and scalable technology solutions.
Requirements
Qualifications5+ years of experience in IT Operations, Systems Administration, or Internal IT leadership.
Advanced expertise managing and supporting macOS environments.
Strong Google Workspace administration experience.
Hands-on experience with MDM platforms and endpoint security solutions.
Solid networking and troubleshooting skills.
Ability to work independently, manage priorities, and drive projects with minimal oversight.
Excellent communication and stakeholder management skills.
Preferred QualificationsExperience supporting consulting, technology, or professional services organizations.
Familiarity with automation, scripting, and cloud platforms (AWS, Azure, or Google Cloud).
Knowledge of security and compliance frameworks such as NIST, SOC 2, CMMC, or FedRAMP.
Relevant industry certifications.
Benefits
We are proud to offer competitive compensation and benefits packages to include
- Medical
- Dental
- Vision
- Basic Life
- Health Saving Account
- 401K matching
- Three weeks of PTO/Sick
- 11 Paid Holidays
- Pre-Approved Online Training
About Node.Digital
Sourced by ZipRecruiter
Industry
Software development
Company size
11 - 50 Employees
Headquarters location
Leesburg, VA, US
Year founded
2017