ZipRecruiter

Log In

2

Remote It Helpdesk Jobs in Virginia (NOW HIRING)

Polar IT Services

Azure Databrick Engineer

Richmond, VA · On-site +1

Azure Databrick Engineer Location: 100% Remote It's a W2 role This is a remote position: Remote opportunities available in the following states: Virginia, North Carolina, Alabama, Delaware, Florida ...

Seneca Holdings

IT Manager

Virginia Beach, VA · Remote

$90K - $110K/yr

This is a remote position. The IT Manager serves as a technical expert and trusted advisor responsible for the design, implementation, optimization, and support of complex technology solutions across ...

CI Azumano

IT Manager

Virginia Beach, VA · Remote

$90K - $110K/yr

This is a remote position. The IT Manager serves as a technical expert and trusted advisor responsible for the design, implementation, optimization, and support of complex technology solutions across ...

Seneca Holdings

IT Governance Analyst

Chantilly, VA · Remote

Great Waters Federal is seeking to hire an IT Governance Analyst for the National Capital Region or for remote placement. The individual selected will be responsible for ensuring that the agency ...

Maximus

Analyst - IT Service Management

VA · On-site +1

This is a remote position. Essential Duties and Responsibilities: - Perform day-to-day operational ... and business teams to help ensure ITSM processes align with supported business workflows ...

NTT DATA Services

IT Project Manager

Arlington, VA · On-site +1

$96K - $144K/yr

... help organizations and society move confidently and sustainably into the digital future. As a ... While many positions offer remote or hybrid work options, these arrangements are subject to change ...

NTT DATA Services

IT Project Manager

Arlington, VA · On-site +1

$96K - $144K/yr

... help organizations and society move confidently and sustainably into the digital future. As a ... While many positions offer remote or hybrid work options, these arrangements are subject to change ...

NTT DATA Services

IT Sales Executive

Herndon, VA · On-site +1

$132K - $220K/yr

... help organizations and society move confidently and sustainably into the digital future. As a ... While many positions offer remote or hybrid work options, these arrangements are subject to change ...

NTT DATA Services

IT Sales Executive

Herndon, VA · On-site +1

$87K - $130K/yr

... help organizations and society move confidently and sustainably into the digital future. As a ... While many positions offer remote or hybrid work options, these arrangements are subject to change ...

NTT DATA Services

IT Sales Executive

Herndon, VA · On-site +1

$87K - $130K/yr

... help organizations and society move confidently and sustainably into the digital future. As a ... While many positions offer remote or hybrid work options, these arrangements are subject to change ...

next page

Showing results 1-20

All JobsIt Helpdesk JobsRemote It Helpdesk JobsRemote It Helpdesk Jobs in Virginia

Remote It Helpdesk information

See Virginia salary details

$12

$22

$33

How much do remote it helpdesk jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for remote it helpdesk in Virginia is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.72 per hour, depending on experience, location, and employer.

What are some common challenges faced by Remote IT Helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is a Remote IT Helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What are the key skills and qualifications needed to thrive as a Remote IT Helpdesk professional, and why are they important?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.
What are the most commonly searched types of It Helpdesk jobs in Virginia? The most popular types of It Helpdesk jobs in Virginia are:
What are popular job titles related to Remote It Helpdesk jobs in Virginia? For Remote It Helpdesk jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote It Helpdesk jobs in Virginia look for? The top searched job categories for Remote It Helpdesk jobs in Virginia are:
What cities in Virginia are hiring for Remote It Helpdesk jobs? Cities in Virginia with the most Remote It Helpdesk job openings:
Remote It Helpdesk jobs near you
Infographic showing various Remote It Helpdesk job openings in Virginia as of July 2026, with employment types broken down into 26% Locum Tenens, 60% Full Time, 7% Part Time, 2% Temporary, 2% Contract, and 3% Summer. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $47,741 per year, or $23 per hour.

Veteran and Military Spouse IT Network

Fortuna Business Management Consulting (Fortuna BMC)

Norfolk, VA • On-site, Remote

Contractor

Re-posted yesterday

Job description

FortunaBMC, a Veteran-Owned Business, is a staffing agency that partners with clients across the public sector to deliver highly skilled IT professionals supporting essential government programs and technology initiatives. We support state agencies, government organizations, and enterprise clients by connecting them with qualified technical talent.

We are committed to helping Military Veterans and Military Spouses successfully transition into meaningful careers in the IT industry. We recognize that military experience builds highly transferable skills-including leadership, problem-solving, adaptability, and mission execution-and we specialize in translating those strengths into civilian technical opportunities.

About This Opportunity

This is not a single job opening.

This is a Veteran IT Talent Network designed to connect you with upcoming opportunities across a wide range of technical disciplines. By joining our network, you position yourself for priority consideration for new roles with our public and private sector clients.

We actively support candidates at all career stages, from entry-level transitioning service members to experienced IT professionals.

Work Environment
  • Remote, Hybrid, and Onsite opportunities available
  • Locations vary by project and client needs
Work Schedule
  • Typically Monday–Friday, standard business hours
  • Some roles may follow project-specific or mission-driven schedules
Compensation
  • Competitive hourly rates based on experience and skillset
  • W2 and 1099 opportunities available, depending on the project
Key IT Career Areas

We recruit across eight core IT domains:

  • Software Development (Java, .NET, Python, etc.)
  • Cybersecurity
  • Cloud Computing
  • Data Science & Analytics
  • Network & Systems Administration
  • IT Support & Help Desk
  • Database Management
  • Product & Project Management (Agile, PMP)
Who We're Looking For
  • Transitioning Active Duty Service Members (within 6–12 months of separation)
  • Military Veterans with IT or technical experience
  • Military Spouses seeking stable, flexible, or remote IT careers
  • Entry-level candidates with foundational IT training or certifications
What You'll Bring

Preferred Qualifications:

  • Military technical background (MOS, AFSC, NEC, or equivalent experience)
  • Industry certifications (CompTIA, Cisco, Microsoft, AWS, etc.)
  • Active or prior Security Clearance (a strong advantage)
  • Ability to operate in structured, high-performance environments
  • Strong problem-solving skills and a mission-focused mindset
Why Fortuna BMC
  • Veteran-Owned company with a deep understanding of military transition
  • Proven track record supporting government and commercial clients
  • Access to exclusive contract vehicles (CMAS, ITMSA, and others)
  • Ongoing pipeline of IT opportunities across multiple sectors
  • Personalized support aligning your experience to the right roles
  • Commitment to long-term career growth, not just placement
Next Steps

Submit your resume to join our Veteran IT Talent Network and be considered for upcoming opportunities.

 recruiting@fortunabmc.com
 www.gofortuna.com

Referrals from fellow service members and spouses are encouraged.

Apply