ZipRecruiter

Log In

2

Remote It Helpdesk Jobs in Virginia (NOW HIRING)

McGuireWoods LLP

IT Business Analyst

Richmond, VA · On-site +1

McGuireWoods is seeking an experienced IT Business Analyst to join it's Richmond team. This hire ... Along with excellent benefits, McGuireWoods offers most employees a hybrid remote option allowing ...

DHS Headquarters

IT Data Analyst

Springfield, VA · On-site +1

$121K - $158K/yr

Learn more about this agency Duties Help As a IT Data Analyst, GS-2210-13, your typical work assignments may include: * Conducts complex quantitative and qualitative analyses of enterprise-wide ...

Humana

Senior IT Portfolio Management Professional

Arlington, VA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Senior IT Portfolio Management Professional organizes and prioritizes programs and projects in ... Travel: While this is a remote position, occasional travel to Humana's offices for training or ...

Humana

Senior IT Portfolio Management Professional

Arlington, VA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Senior IT Portfolio Management Professional organizes and prioritizes programs and projects in ... Travel: While this is a remote position, occasional travel to Humana's offices for training or ...

Humana

Senior IT Portfolio Management Professional

Arlington, VA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Senior IT Portfolio Management Professional organizes and prioritizes programs and projects in ... Travel: While this is a remote position, occasional travel to Humana's offices for training or ...

A-TEK Inc.

Health IT Business Analyst

Alexandria, VA · Remote

$125K - $135K/yr

The Health IT Business Analyst II will serve as the liaison between Government stakeholders and ... This is a remote position requiring all work be performed in the continental United States. US ...

Scout Space

Senior IT Systems Administrator

Reston, VA · On-site +1

$89K - $121K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

This individual will also play a key role supporting our CMMC compliance efforts and helping stand ... Our positions are based in Reston, Virginia, with much of our team operating in a hybrid or remote ...

Maximus

Salesforce IT Architect

VA · On-site +1

$69.25 - $85.75/hr

  • Medical

  • Life

  • Retirement

  • PTO

... City Remote Country United States Working time Full-time Description & Requirements Maximus is ... Help enforce the standards for server builds and services deployed in AWS and the private cloud by ...

Tau Six

Senior IT Management Consultant

Chantilly, VA · On-site +1

In this role you have the opportunity to help drive IT strategy, deliver project and financial oversight, and drive technology innovation with a mission-oriented, fast-moving, and impactful customer.

previous page

Showing results 41-60

All JobsIt Helpdesk JobsRemote It Helpdesk JobsRemote It Helpdesk Jobs in Virginia

Remote It Helpdesk information

See Virginia salary details

$12

$22

$33

How much do remote it helpdesk jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for remote it helpdesk in Virginia is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.72 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote IT helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is a remote IT helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What are the key skills and qualifications needed to thrive as a remote IT helpdesk professional?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.

What are the most commonly searched types of It Helpdesk jobs in Virginia?

The most popular types of It Helpdesk jobs in Virginia are:

What are popular job titles related to Remote It Helpdesk jobs in Virginia?

For Remote It Helpdesk jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Remote It Helpdesk jobs in Virginia look for?

The top searched job categories for Remote It Helpdesk jobs in Virginia are:

What cities in Virginia are hiring for Remote It Helpdesk jobs?

Cities in Virginia with the most Remote It Helpdesk job openings:

Remote It Helpdesk jobs near you
Infographic showing various Remote It Helpdesk job openings in Virginia as of August 2026, with employment types broken down into 71% Full Time, 17% Part Time, and 12% Contract. Highlights an 100% Remote job distribution, with an average salary of $47,741 per year, or $23 per hour.

IT Business Analyst

McGuireWoods LLP

Richmond, VA • On-site, Remote

Full-time

Re-posted 12 days ago

McGuireWoods rating

8.0

Company rating: 8.0 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

21st of 34 rated law firms

Job description

McGuireWoods is seeking an experienced IT Business Analyst to join it’s Richmond team. This hire will lead the charge in translating business vision into technical reality, partnering closely with internal teams to turn complex needs into clear, actionable requirements that drive our strategy forward. The ideal candidate thrives in deep-diving into business problems and sourcing cutting-edge solutions, specifically leveraging modern COTS and SaaS platforms to make a tangible impact on our tech stack.

McGuireWoods, one of the world’s leading law firms, has provided legal solutions to corporate, individual and nonprofit clients since 1834. Along with excellent benefits, McGuireWoods offers most employees a hybrid remote option allowing flexibility and work-life balance. Our Applicant Disclosures describe your rights. Our Privacy Statement describes how we will process and safeguard your personal data.


  • Collaborate face-to-face with lawyers, department chairs, and project sponsors to build robust business cases.
  • Analyze current-state workflows to map out future-state business and technical requirements, providing IT teams with a comprehensive blueprint for delivery.
  • Elicit requirements across internal departments to develop high-impact user stories, use cases, and business process diagrams.
  • Conduct rigorous SaaS product assessments, competitive research, and cost-benefit analyses, presenting fact-based recommendations to stakeholders.
  • Design and deliver executive-level presentations and firm-wide communications that articulate project benefits, drive user adoption, and ensure seamless solution deployment.
  • Continuously analyze business operations and protocols to uncover efficiencies, maximize organizational value, and increase sponsor satisfaction.
  • Stay at the forefront of industry innovations and legal tech trends, applying up-to-date expertise to complex project analysis and strategic implementations.

  • 10+ years of experience as a Business Analyst, with a deep track record of defining, mapping, and documenting complex functional and technical system requirements.
  • 5+ years of experience leading projects and confidently facilitating high-stakes meetings with technical teams, senior leadership, and attorneys.
  • Proven ability to build trusted, collaborative relationships across organizational boundaries, including IT departments, legal practice groups, General Counsel, and administrative leadership.
  • Solid foundation in Project Management frameworks, with hands-on experience across Waterfall, Iterative, and Agile methodologies.
  • Experienced in researching, evaluating, and recommending Commercial Off-the-Shelf (COTS) and SaaS products to meet business needs.
  • Strong collaborative and negotiation skills, with the ability to align clients, peers, and managers on critical project factors and deliverables.
  • Exceptional verbal and written communication skills paired with a strong team-oriented mindset.
  • A proactive willingness to explore innovative techniques and new methodologies to continuously elevate departmental results.
  • Willingness and desire to work with innovative technology platforms - our employees also have access to Harvey, a legal-specific AI tool that reduces time spent on routine tasks, allowing you to focus on more meaningful, high-impact work.

Have more questions? Connect with a recruiter directly. #LI-KB1

What McGuireWoods employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply