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Remote It Helpdesk Jobs in Virginia (NOW HIRING)

Smithsonian Institution

IT Project Manager

Alexandria, VA · On-site +1

$143K - $187K/yr

Learn more about this agency Duties Help The IT Project Manager (APPSW) is responsible for overseeing one or more SI units' technical systems portfolios and acts as the primary liaison between OCIO ...

Scout Space

Senior IT Systems Administrator

Reston, VA · On-site +1

$89K - $121K/yr

This individual will also play a key role supporting our CMMC compliance efforts and helping stand ... Our positions are based in Reston, Virginia, with much of our team operating in a hybrid or remote ...

Maximus

Salesforce IT Architect

VA · On-site +1

$69.25 - $85.75/hr

... City Remote Country United States Working time Full-time Description & Requirements Maximus is ... Help enforce the standards for server builds and services deployed in AWS and the private cloud by ...

Tau Six

Senior IT Management Consultant

Chantilly, VA · On-site +1

In this role you have the opportunity to help drive IT strategy, deliver project and financial oversight, and drive technology innovation with a mission-oriented, fast-moving, and impactful customer.

Tau Six

Senior IT Management Consultant

Chantilly, VA · On-site +1

In this role you have the opportunity to help drive IT strategy, deliver project and financial oversight, and drive technology innovation with a mission-oriented, fast-moving, and impactful customer.

NTT DATA Services

Jr. IT Project Manager

Arlington, VA · On-site +1

$78K - $164K/yr

Help team members effectively contribute to project delivery. * Escalate cross-team dependencies ... While many positions offer remote or hybrid work options, these arrangements are subject to change ...

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How much do remote it helpdesk jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote it helpdesk in Virginia is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.72 per hour, depending on experience, location, and employer.

What is a remote IT helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What are the key skills and qualifications needed to thrive as a remote IT helpdesk professional?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.

What are some common challenges faced by remote IT helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What are the most commonly searched types of It Helpdesk jobs in Virginia?

The most popular types of It Helpdesk jobs in Virginia are:

What are popular job titles related to Remote It Helpdesk jobs in Virginia?

For Remote It Helpdesk jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Remote It Helpdesk jobs in Virginia look for?

The top searched job categories for Remote It Helpdesk jobs in Virginia are:

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Infographic showing various Remote It Helpdesk job openings in Virginia as of August 2026, with employment types broken down into 83% Full Time, 11% Part Time, and 6% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $47,741 per year, or $23 per hour.

IT Project Manager

Smithsonian Institution

Alexandria, VA • On-site, Remote

$143K - $187K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 14 days ago

Smithsonian Institution rating

8.6

Company rating: 8.6 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

2nd of 29 rated museums

Job description

Summary
The Smithsonian Institution is the world's largest museum, education, and research complex, with 21 museums and the National Zoo. This position is located in Facilities Management Systems, System Modernization, Office of the Chief Information Officer (OCIO), Office of Under Secretary for Finance and Administration (OUSFA), Smithsonian Institution (SI).
Learn more about this agency
Duties
Help
The IT Project Manager (APPSW) is responsible for overseeing one or more SI units' technical systems portfolios and acts as the primary liaison between OCIO and other SI units.
In this position, you will:
  • Engage in full S/SDLC management (planning, analysis, design, development, deployment) of complex automated information systems supporting facilities and physical security. Direct technical activities of staff and contractors across modern environments (hybrid-cloud, SaaS, AI/ML, DevSecOps).
  • Work closely with user organization leadership, technical advisory councils, and diverse functional stakeholders (space planners, leasing admins, facilities managers). Standardize business processes and integrate them into supported applications while ensuring data privacy and assurance policies.
  • Develop and negotiate statements of work (SOW), task orders, and acquisition documentation. Evaluate contractor performance, establish management controls to ensure charges are fair, and verify delivery within scope, budget, and federal regulations.
  • Provide expert technical support in implementing major aspects of the unit-implemented software, particularly IBM Maximo Application Suite (MAS) and IBM TRIRIGA. Collaborate with DevSecOps resources on data exchange architecture between legacy systems using modern development tools, databases, and reporting frameworks.

Requirements
Help
Conditions of employment
  • Pass Pre-employment Background Investigation
  • May need to complete a Probationary Period
  • Maintain a Bank Account for Direct Deposit/Electronic Transfer
  • Males born after 12/31/59 must be registered with Selective Service.

Conditions of Employment
Qualification requirements must be met by the closing date of the announcement.
For information on qualification requirements, see Qualification Standards Handbook for General Schedule Positions on OPM website.
Qualifications
Experience: You qualify for this position if you have one year of specialized experience equivalent to at least the GS-13 level in the Federal Service. For this position, specialized experience is defined as experience 1. Experience applying IT project management principles and full systems/software development lifecycle (S/SDLC) methodologies to plan, design, and deploy large-scale enterprise automated information systems (AIS). 2. Technical experience implementing, configuring, or maintaining commercial-off-the-shelf (COTS) Enterprise Asset Management (EAM) or Integrated Workplace Management Systems (IWMS)-specifically IBM TRIRIGA or IBM Maximo Application Suite (MAS). 3. Experience acting as a primary technical liaison or contract technical representative (e.g., COR/COTR) to coordinate business requirements across diverse stakeholder groups and monitor vendor performance.
In addition to meeting the Specialized Experience for all positions individuals must have IT-related experience demonstrating each of the competencies listed below:
  • Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
  • Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  • Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
  • Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
  • Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.
  • Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  • Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
  • Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
  • Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.
    Your resume must be no more than two (2) pages and should clearly demonstrate how your experience aligns with the responsibilities and specialized experience required for this position. Do not copy language directly from the vacancy announcement, as you will be deemed ineligible for consideration. Instead, provide detailed, descriptive information about your actual experience.
    Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
    Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
In an effort to streamline our hiring process, SI employees whose current position of record is in the same job series 2210 and who are in a Federal competitive as this advertised position, are not required to submit a transcript with your application package. However, if selected, you will be required to provide a copy of your transcript before your start date in the position.
Additional information
  • This position is included in the bargaining unit.

Recruitment Incentive: Recruitment incentive(s) may be authorized for this position. However, approval for incentives are contingent upon various availability. If authorized, certain incentives will require the incumbent to sign a service agreement to remain in the Federal government for a certain time period.
Note: This statement does not imply nor guarantee an incentive will be offered and paid.
Selections may be made for vacancies across the Smithsonian Institution (SI). By applying to this position, you agree to allow your application and other personal information to be shared with one or more SI hiring officials for employment consideration for same/similar positions within the location(s) identified in this announcement.
ATTENTION: Due to the large number of qualified applicants for positions of this type, this job announcement will close at 11:59 pm Eastern Time on either: (A) The closing date listed above or (B) The date that 100 applications are received; whichever occurs first. If the announcement closes on the date that 100 applications are received, all applications submitted by 11:59pm that day will be given consideration, including those in excess of 100.
Expand Hide additional information
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
Help
The Smithsonian offers a comprehensive benefits package that includes, in part, vacation and sick leave, holidays, health/life insurance, accident insurance, and excellent retirement program options.
Please see Benefits at https://www.si.edu/OHR/benefits for a complete description.
Flexible Spending Accounts - https://www.fsafeds.com/
Health Insurance - http://www.opm.gov/insure/health/index.asp
Leave - http://www.opm.gov/oca/leave/index.asp
Life Insurance - http://www.opm.gov/insure/life/index.asp
Long Term Care Insurance - http://www.ltcfeds.com
Retirement Program - https://www.opm.gov/retirement-services/

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