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Remote It Helpdesk Jobs Near Me

American Freight

IT Helpdesk Support

Dublin, OH

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional ... Perform remote or on-site installations, upgrades, and repairs of hardware and software. * Assist ...

American Freight

IT Helpdesk Support

Dublin, OH · On-site

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional ... Perform remote or on-site installations, upgrades, and repairs of hardware and software. * Assist ...

Lisinski Law Firm

IT Helpdesk Technician

Dublin, OH · On-site

Reporting to the IT Helpdesk and Operations Manager, you will thrive in a collaborative, service-driven environment that values innovation, continuous improvement, and dependable technology solutions.

STAQ Pharma Inc

IT Helpdesk Technician

Columbus, OH · On-site

The IT Helpdesk Technician serves as the first point of contact for employees seeking technical assistance within a regulated pharmaceutical manufacturing environment. This entry-level position ...

Maven LLC

IT Service Desk Analysts

Columbus, OH

Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to ... a friendly, helpful way, including reaching out to them for resolution, building trust, and ...

US Urology Partners

IT Service Desk Tier 2

Columbus, OH · Remote

About the Role The IT Service Desk Support role focuses on providing remote technical support to our 1000+ associates, ensuring timely resolution of IT requests (incidents and service requests). This ...

US Urology Partners

IT Service Desk Tier 2

Columbus, OH · On-site

About the Role The IT Service Desk Support role focuses on providing remote technical support to our 1000+ associates, ensuring timely resolution of IT requests (incidents and service requests). This ...

Revel Staffing

IT Help Desk Specialist

Columbus, OH

$80K - $110K/hr

Familiarity with ticketing systems, remote support tools, and IT documentation processes. Ideal Candidate The ideal candidate is a dependable, service-oriented IT professional who enjoys helping ...

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How much do remote it helpdesk jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote it helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.
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Remote It Helpdesk jobs near you
A map of the United States highlighting the number of Remote It Helpdesk job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Remote It Helpdesk job openings in each state, with California having the most at 2 and Alaska the least at 0.

IT Helpdesk Technician

Ardent Property Management

Westerville, OH • On-site

Full-time

Posted 8 days ago

Job description

Job Title: Entry level IT Helpdesk Technician
Department: Information Technology
Reports To: Director of IT
Location: 470 Olde Worthington Rd. Westerville, Ohio 43082
Job Type: Full-Time
Job Overview:
We are seeking a reliable, motivated, and technically skilled Entry Level Helpdesk Technician to join our dynamic IT team. The ideal candidate will provide first-line support to end users, troubleshoot and resolve technical issues, assist with hardware/software deployment, and maintain critical IT infrastructure. This role is crucial to ensuring daily operations run smoothly, contributing to both on-site and remote IT support needs across our organization.
Key Responsibilities:
  • Respond to and resolve technical support tickets via phone, email, and in-person.
  • Diagnose and troubleshoot end-user issues involving:
  • User accounts and access
  • Print services and printer configuration
  • Asset inventory management
  • Support for desktops, thin clients, laptops, tablets, phones, and hotspots
  • Use physical and logical diagnostic tools to resolve network and hardware/software issues.
  • Assist with the setup and deployment of technology solutions for new Ardent site launches.
  • Assist with site teardowns and equipment removal once Ardent site sales are complete.
  • Maintain a structured and documented scrapping process for decommissioned technology assets, ensuring Director of IT approval.
  • Work independently to complete special IT projects; take ownership of assigned helpdesk initiatives.
  • Maintain accurate documentation of procedures, ticket resolutions, and equipment tracking systems.
  • Collaborate with other technical teams to troubleshoot and resolve large scale issues.
  • Handle special requests and participate in unique technology projects as directed.
  • Manage inventory and accountable property within the IT storage room, ensuring accuracy and accessibility.
  • Test and evaluate new hardware and software before company-wide deployment.
  • Oversee and manage daily ticketing queue operations-create, route, and resolve helpdesk tickets efficiently.
  • Uphold high standards in customer service, ensuring a positive and supportive user experience.
  • Adhere to documentation best practices and departmental standards.

Requirements
Qualifications:
  • 1-2 years of relevant experience in a technical support or helpdesk role.
  • Strong understanding of Windows operating systems, Office 365, and common network troubleshooting tools.
  • Knowledge of desktop imaging solutions (e.g., Intune).
  • Familiarity with IT asset management systems and ticketing platforms (e.g., Freshdesk, AssetTiger).
  • Excellent problem-solving, communication, and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong organizational skills with attention to detail and documentation.
  • Willingness to travel occasionally for site support, as needed.

Apply