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Remote It Helpdesk Jobs in Wisconsin (NOW HIRING)

Standard Imaging Inc

IT Manager

Middleton, WI · Remote

$97K - $119K/yr

Provide day-to-day IT administration and support for onsite and remote users across multiple ... Align IT strategy with business goals in collaboration with leadership * Manage ITSM processes ...

WPS

IT Asset Management Hardware Analyst

Madison, WI · On-site +1

$75K - $90K/yr

... IT infrastructure data. Our Analyst configures and maintains automated discovery tools, such as ... Work Location We are open to remote work in the following approved states: Colorado, Florida ...

TeamSoft

IT Project Manager

Madison, WI · On-site +1

$99K - $117K/yr

Senior IT Project Manager - Enterprise Software Upgrade Contract: 12+ months Start date: August 31 ... Hybrid with the potential for a mainly or fully remote arrangement. Candidates located near a ...

New

Bellin

IT Security Engineer

Green Bay, WI · On-site +1

Remote elidgble, must reside in WI, MI, MN, or IA FTE Status: Full-Time 1.0 FTE (40 hours/week ... Experience: 5-7 years of experience in IT Security * Prior experience with SIEM platforms (Palo ...

CSAA

Job Title IT Systems Analyst III - Customer Data Hub (Data & Analytics) - Remote Requisition Number ... We build innovative, human-centered solutions that help AAA members prevent, prepare for, and ...

CSAA

Job Title IT Systems Analyst III - Customer Data Hub (Data & Analytics) - Remote Requisition Number ... We build innovative, human-centered solutions that help AAA members prevent, prepare for, and ...

CSAA

Job Title IT Systems Analyst III - Customer Data Hub (Data & Analytics) - Remote Requisition Number ... We build innovative, human-centered solutions that help AAA members prevent, prepare for, and ...

CSAA

Job Title IT Systems Analyst III - Customer Data Hub (Data & Analytics) - Remote Requisition Number ... We build innovative, human-centered solutions that help AAA members prevent, prepare for, and ...

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All JobsIt Helpdesk JobsRemote It Helpdesk JobsRemote It Helpdesk Jobs in Wisconsin

Remote It Helpdesk information

See Wisconsin salary details

$12

$23

$34

How much do remote it helpdesk jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for remote it helpdesk in Wisconsin is $23.37, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $26.20 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote IT helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is a remote IT helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What are the key skills and qualifications needed to thrive as a remote IT helpdesk professional?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.
What are the most commonly searched types of It Helpdesk jobs in Wisconsin? The most popular types of It Helpdesk jobs in Wisconsin are:
What are popular job titles related to Remote It Helpdesk jobs in Wisconsin? For Remote It Helpdesk jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Remote It Helpdesk jobs in Wisconsin look for? The top searched job categories for Remote It Helpdesk jobs in Wisconsin are:
What cities in Wisconsin are hiring for Remote It Helpdesk jobs? Cities in Wisconsin with the most Remote It Helpdesk job openings:
Remote It Helpdesk jobs near you
Infographic showing various Remote It Helpdesk job openings in Wisconsin as of July 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 100% Remote job distribution, with an average salary of $48,604 per year, or $23.4 per hour.

IT Support Engineer - Helpdesk ServiceDesk (Work from home)

EasyITGuys

Saint Croix Falls, WI • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Are You Our Next Team Member?
Do you love technology, solving problems, and delivering exceptional customer experiences? Do you thrive in a fast-paced, client-focused, and challenging role? If you enjoy IT support, customer service, and helping businesses succeed, we want to hear from you!
About EasyITGuys
Established in 2009, EasyITGuys is a family-owned IT and cybersecurity company. We provide managed IT services to businesses and premium home users across the U.S. Our mission is to deliver top-tier technology solutions with a customer-first approach. At EasyITGuys, we don't just solve IT problems-we create experiences that leave clients saying, "Wow, that was amazing!"
Learn more about us:
About Us | Client Ticket Surveys | Public Reviews
Follow us:
Facebook | LinkedIn | Google | X (Twitter) | Instagram | YouTube | TikTok
The Opportunity
Position: IT Sales & Support Engineer / Consultant / Specialist
Location: 100% Remote (U.S. only)
Schedule: Monday - Friday, 8 AM - 4:30 PM or 9 AM - 5:30 PM CST
Type: Full-Time, Hourly
What You'll Do
  • Provide technical support and IT consulting for business clients
  • Solve IT challenges through troubleshooting and software solutions
  • Balance support and sales-help clients while identifying their technology needs
  • Work closely with businesses, building strong, long-term relationships
  • Continue expanding your knowledge in a fast-paced, evolving IT environment

Who We're Looking For
Industry Experience
• MSP/MSSP Experience: 3-5+ years
• IT Support Experience: 3-5+ years
• IT Sales Experience: 1-2+ years
• Client Segment Experience: 3-5+ years supporting businesses
• Remote/Hybrid Experience: 2-3+ years
Core Technical Skills (1-3 Years Preferred)
Support & Systems (Highly Desirable)
  • Microsoft Teams, Microsoft 365
  • Repairshopr / Syncro
  • Keeper Password Manager
  • ConnectWise (Manage, Automate, Control, CPQ, BrightGauge, & More!)
  • Monday.com

Devices & Infrastructure
  • Fortinet Firewalls, Switches, APs
  • SonicWALL Firewalls, Switches, APs
  • Ubiquiti Routers, Switches, and APs

Additional Skills
  • Typing speed: 40 WPM minimum, 60+ WPM preferred
  • AS/BS Degree preferred
  • Certifications (CompTIA, Microsoft, Cisco, etc.) a plus

Required Skills & Experience
  • Active Directory & Group Policy
  • Windows OS, Microsoft Office, Windows Server, VPN Configuration
  • Office 365 Administration
  • Strong customer relationship & sales skills
  • Ability to train and support non-technical users
  • Excellent time management & prioritization
  • Experience with onsite services & projects

Sales & Customer Success - Excellence is Our Standard
  • Obsessed with Client Satisfaction: You love earning 5-star CSAT scores and making a real difference.
  • Recognized Excellence: Clients, peers, and leadership consistently acknowledge your impact (Employee Awards & Recognition)
  • Driven to Win: You thrive in a high-performance environment, consistently excelling in sales & support metrics.

What You Get - Be Part of Something Bigger
We're a mission-driven company that believes in culture, excellence, and continuous growth. When you join our team, you gain more than a job-you become part of a community that values your voice, invests in your future, and supports your success.
Competitive Pay & Compensation Accelerators - Performance-based profit sharing rewards your hard work.
Comprehensive Benefits - Medical, Dental, & Vision Insurance for your well-being.
Future-Focused - 401K & Retirement Benefits to build financial security.
Professional Growth - Continuously level up your skills, knowledge, and expertise
Work-Life Balance - Paid Time Off (Vacation, Sick, Personal) & Paid Holidays.
Your Voice Matters - A small-business culture where your ideas make an impact.
High-Energy, Fast-Paced Work - A team of go-getters who love what they do.
Ready to Join the Team?
Apply today and become a part of EasyITGuys!

Apply