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Remote It Helpdesk Jobs in Appleton, WI (NOW HIRING)

ThedaCare

Cybersecurity Engineer - Remote

Appleton, WI · On-site +1

We are looking for a Cyber Security Engineer to help strengthen our security posture and operations ... This role is ideal for someone who thrives at the intersection of IT operations and cybersecurity ...

Plexus Corp

OT Cybersecurity Architect

Neenah, WI · On-site +1

$129K - $194K/yr

Act as the trusted liaison between Corporate IT/Security teams and Plant Engineering/Operations ... Secure Remote Access: Experience designing zero-trust or secure multi-factor remote access ...

Bellin

Manager, ITDS Strategy and Governance

Green Bay, WI · On-site +1

$142K/yr

We are seeking an IT Governance Manager with a robust blend of technical expertise, leadership ... Remote | 1920 Libal St, Green Bay, WI 54301 * Hours: Full-Time | 7:30am-4:30pm * FTE Status: 1.0 ...

EDCi

Contracts Manager

Appleton, WI · Remote

$91K - $121K/yr

Remote EDCi provides infrastructure and call center technology services and solutions to clients ... If you're a talented professional looking to help lead a cutting-edge growing company and seek a ...

EDCi

Contracts Manager

Appleton, WI · On-site +1

$86K - $116K/yr

Remote EDCi provides infrastructure and call center technology services and solutions to clients ... If you're a talented professional looking to help lead a cutting-edge growing company and seek a ...

Network Health

Database Administrator

Menasha, WI · On-site +1

... IT Production Control team by performing code deployments and helping configure job schedules * Maintain professional and technical knowledge, including industry best practices. Demonstrate ...

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How much do remote it helpdesk jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for remote it helpdesk in Appleton, WI is $22.59, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.34 per hour, depending on experience, location, and employer.

What are some common challenges faced by Remote IT Helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is a Remote IT Helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What are the key skills and qualifications needed to thrive as a Remote IT Helpdesk professional, and why are they important?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.
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Remote It Helpdesk jobs near you
IT Infrastructure Consultant - Virtual Desktop and Application Delivery

IT Infrastructure Consultant - Virtual Desktop and Application Delivery

WEC Energy Group

Green Bay, WI • On-site, Remote

$135K/yr

Full-time

Posted 13 days ago

WEC Energy Group rating

8.4

Company rating: 8.4 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

Job description

WBS, a subsidiary of WEC Energy Group, is seeking an IT Infrastructure Consultant - Virtual Desktop and Application Delivery in our Green Bay, Wisconsin and Pewaukee, Wisconsin locations. This position currently offers flexibility for a hybrid work arrangement (remote/on-site) with time spent in the office.
This position is part of a job family (Associate IT Infrastructure Consultant, IT Infrastructure Consultant, and Senior IT Infrastructure Consultant) where experience will be the determining factor.
About Us
WEC Energy Group is one of the nation's largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services.
As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don't just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first-hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication.
If you're talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you.
Job Responsibilities
  • Provide day to day support for the virtual desktop and application hosting environment, including a shared 24x7 on-call rotation
  • Responsible for project work, product upgrades, and development and maintenance of virtual desktop and application standards and procedures
  • Troubleshoot and resolve performance and other issues as they occur
  • Collaborate with business partners in solution design
  • Proactively monitor the virtual desktop and application hosting environment
  • Provide assistance to application support teams' initiatives that includes design, build, and maintenance, connectivity and performance troubleshooting, disaster recovery planning, and more

Minimum Qualifications
  • Bachelor's Degree

This position requires unescorted access to certain critical cyber assets which would require applicants to satisfy all Company and NERC Critical Infrastructure Protection Standard 004 security requirements, which includes a background investigation.
Preferred Qualifications
  • Bachelor's degree in Computer Science, Management Information Systems or a related discipline.
  • 2+ years of Citrix administration experience
  • Understanding of the components that make up a computing network, e.g. DNS, ADFS, etc.
  • Understanding of the protocols that are used to interact between infrastructure components, e.g. TCP/IP, LDAP, etc.
  • Server virtualization experience.
  • Strong problem solving, communication, interpersonal and decision making skills and customer focus.
  • Ability to effectively communicate in a team environment.

End Date: 06/17/2026
Pay Range Minimum: $68,436.68
Pay Range Maximum: $135,761.08
The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role.
WEC Energy Group benefits
We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.
Learn more at Careers
WEC Energy Group will only employ those who are legally authorized to work in the United States. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action.
EEO/AA policies and statements
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