It Helpdesk Manager Jobs in Appleton, WI (NOW HIRING)

You've discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And as "one of the Healthiest 100 Workplaces in America" is focused on the mind/body/soul of team members through our Culture of Care.

The BT Vendor Manager is responsible for managing vendor relationships with a specialized focus on IT Professional Services, alongside management of other BT categories such as hardware, software, and cloud services. This role ensures the quality and delivery of BT services meet Faith Technologies' high standards and business objectives.

MINIMUM REQUIREMENTS

Education: A Bachelor's degree in IT, Business Administration, or Supply Chain Management

Experience: 7 years of IT vendor management experience, with at least 3 years focused on IT professional services.

Travel: 10%

Work Schedule: Typical work hours are between 7:00 a.m. and 5:00 p.m. Monday - Friday. However, work may be performed at any time on any day of the week to meet business needs.

KEY RESPONSIBILITIES

• Oversee all aspects of vendor relationships for IT professional services, including consulting, implementation, managed services, and support services.
• Assist procurement in the negotiation of contracts, SLAs (Service Level Agreements), and KPIs (Key Performance Indicators) with IT service providers to ensure alignment with company goals.
• Monitor vendor performance, manage escalations, and drive continuous improvement in service delivery.
• Develop and execute sourcing strategies that reduce costs while increasing value, focusing on IT professional services.
• Assist corporate procurement and lead IT stakeholders with RFPs (Request for Proposals), RFIs (Request for Information), and other procurement processes for IT services.
• Collaborate with BT stakeholders to drive towards an effective workforce comprised of a mixture of team members and various types of professional services labor.
• Cultivate strong, strategic partnerships with key IT vendors to enhance business capabilities and innovation.
• Facilitate communication between vendors, BT teams, and other stakeholders to ensure project success and alignment with business strategy.
• Identify and mitigate risks associated with IT service vendors, including financial, compliance, and operational risks.
• Ensure compliance with all relevant procurement policies
• Regularly review and report on vendor performance metrics against set benchmarks.
• Use data-driven insights to influence vendor selection and management strategies.
• Performs other related duties as required and assigned.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

How Does FTI Give YOU the Chance to Thrive?

If you're energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what's possible for your future.

Once you're a team member, you're supported and provided with the knowledge and resources to achieve your career goals with FTI. You're officially in the driver's seat of your career, and FTI's career development and continued education programs give you opportunities to position yourself for success.

FTI is a "merit to the core" organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package.

Benefits are the Game-Changer

We provide industry-leading benefits as an investment in the lives of team members and their families.You're invited to review the full list of FTI benefits available to regular/full-time team members. Start here. Grow here. Succeed here. If you're ready to learn more about your career with FTI, apply today!

Faith Technologies, Inc. is an Equal Opportunity Employer - veterans/disabled.