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It Helpdesk Manager Jobs in Appleton, WI (NOW HIRING)

M2 Logistics

IT Technician

Green Bay, WI · On-site

Description This is an exciting opportunity to help shape the M2 Technology organization while ... Respond quickly to client requests, manage client projects, triage effectively, and drive issues ...

Koch Industries

IT Project Manager

Green Bay, WI · On-site

$95K - $113K/yr

Manage projects using an approach that ensures the quality and competitive performance expected by stakeholders. * Lead project teams consisting of IT, business, and 3rd Parties to ensure all aspects ...

Arla Foods Production, LLC

IT Specialist

Kaukauna, WI · On-site

$75K - $90K/yr

As an IT Specialist at Arla Foods, you will have diverse responsibilities that include: * Log ... Manage phone system in coordination with vendor, adding and deleting new users moving extensions as ...

New

US Navy

Information Technology Professional

Manawa, WI · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

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All JobsIt Helpdesk JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Appleton, WI

It Helpdesk Manager information

See Appleton, WI salary details

$36.6K

$81.7K

$121.5K

How much do it helpdesk manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for it helpdesk manager in Appleton, WI is $81,748.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,400.00 and $97,600.00 per year, depending on experience, location, and employer.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are the most commonly searched types of It Helpdesk jobs in Appleton, WI?

The most popular types of It Helpdesk jobs in Appleton, WI are:

What are popular job titles related to It Helpdesk Manager jobs in Appleton, WI?

For It Helpdesk Manager jobs in Appleton, WI, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Manager jobs in Appleton, WI look for?

The top searched job categories for It Helpdesk Manager jobs in Appleton, WI are:

What cities near Appleton, WI are hiring for It Helpdesk Manager jobs?

Cities near Appleton, WI with the most It Helpdesk Manager job openings:

It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Appleton, WI as of August 2026, with employment types broken down into 79% Full Time, 12% Part Time, and 9% Contract. Highlights an 96% In-person, 2% Hybrid, and 2% Remote job distribution, with an average salary of $81,748 per year, or $39.3 per hour.

IT Technician

M2 Logistics

Green Bay, WI • On-site

Full-time

Re-posted 29 days ago

Job description

Description
This is an exciting opportunity to help shape the M2 Technology organization while applying your technical skills to your own dedicated customer accounts. The ideal candidate thrives in a dynamic, fast-paced environment and can juggle multiple priorities at once with energy and focus.
Who is M2 Technology?
M2 Technology is an IT services company based in Green Bay Wisconsin. We proudly serve over 130 customers within the state of Wisconsin, including our affiliated company M2 Logistics (located in Green Bay WI, Denver CO, and Salt Lake City UT).
M2 Technology provides IT consulting and technical support services to a variety of customers and covering a vast range of functional areas including but not limited to infrastructure/LAN design and implementation, hardware procurement, cyber security, data backups, remote monitoring, as well as fully outsourced IT solutions.
• Main Accountabilities:
This is a proactive, client-facing role. You'll integrate directly with client organizations, functioning as an extension of their IT department and as much a part of their team as ours.
  • Serve as the face of M2 Technology within the client environment - the standard by which clients judge our service.
  • Operate in a hands-on technical role beyond entry-level, supporting client networks, servers, and end users both on-site and remotely.
  • Diagnose and resolve issues, build out new systems and infrastructure, and be the reliable presence clients trust and want to see.
  • Respond quickly to client requests, manage client projects, triage effectively, and drive issues through to resolution.
  • Support and maintain Windows desktops, Windows Server environments, and macOS across multiple client sites.
  • Administer Microsoft 365 (Entra ID, Exchange Online, SharePoint, OneDrive) and on-premises Active Directory.
  • Deploy, configure, and troubleshoot networking equipment (firewalls, switches, wireless access points, VPNs) and server hardware.
  • Manage backup and recovery, patching, and endpoint security using our standard toolset.
  • Travel to client locations throughout Greater Green Bay, the Fox Valley, and Northern and Central Wisconsin.
  • Bring flexibility and strong time-management skills, with the ability to prioritize and adapt independently.
  • Document work clearly and consistently so teammates or clients can follow and build on it.

What Sets You Apart:
  • Integrity - Honest and client-first. You protect their systems and data with the same care you'd give your own.
  • Speed to response - When a client is down, they hear from you fast. Response time isn't an afterthought; it's core to the job.
  • Dedication - You own the problem until it's fixed. You don't hand off a half-solved issue and hope someone else finishes it.
  • Availability when it matters - Most work is standard hours, but you're willing to work nights, early mornings, or weekends when a cutover or outage demands it.
  • Desire to learn - You actively want to grow, dig into the unfamiliar, and take on technology you haven't touched before. That hunger matters more than knowing everything today.

Why should you apply?
  • Fun and energetic work environment
  • Work/Life balance is a core value of the M2 Technology organization
  • Lack of bureaucracy - more empowerment
  • Pride in ownership
  • Servant leadership - no barriers
  • Caring/compassionate owner - trickle down effect
  • A really cool team that you get to work with!

Requirements
  • 2-5 years of experience in the associated job duties and essential functions
  • Excellent communication and listening skills
  • Strong analytical skills, with the ability to build and convey business insight through data and reporting
  • Solid understanding of IT infrastructure and hardware
  • Willingness to support customers after-hours as needed
  • Ability to multi-task and perform well under pressure in a fast-changing environment
  • Ability to travel locally to customer sites (typically within a 2-hour radius), roughly 20-50% of the time
  • Exposure to engineering software such as AutoCAD, SolidWorks, Revit, Inventor, Civil 3D, Fusion 360, MicroStation, Creo, CATIA, NX, or SketchUp is a plus
  • Familiarity with dental software and medical terminology such as Dentrix, Eaglesoft, Open Dental, DTX Studio, Dexis, Carestream, Sidexis, 3Shape, Vatech, or J. Morita is a bonus

Apply