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It Helpdesk Manager Jobs in Racine, WI (NOW HIRING)

A.B. Data, Ltd.

IT Manager - Corporate

Milwaukee, WI · Hybrid

$110K - $140K/yr

Oversee and manage both the help desk and IT operations teams to ensure efficient and effective service delivery. Develop and enforce policies and procedures that enhance service quality and ...

AB Data

IT Manager - Corporate

Milwaukee, WI · On-site

$110K - $140K/yr

Oversee and manage both the help desk and IT operations teams to ensure efficient and effective service delivery. Develop and enforce policies and procedures that enhance service quality and ...

A.B. Data, Ltd.

IT Manager - Corporate

Milwaukee, WI · On-site

$110 - $140/hr

Oversee and manage both the help desk and IT operations teams to ensure efficient and effective service delivery. Develop and enforce policies and procedures that enhance service quality and ...

Foxconn WI

IT Project Manager

Mount Pleasant, WI · On-site

$60K - $85K/yr

Description FII USA, Inc. , a Foxconn Technology Group Company, is seeking an IT Project Manager to execute IT projects within our organization. Once a part of the team, the ideal candidate will be ...

Foxconn WI

IT Project Manager

Mount Pleasant, WI · On-site

$70 - $100/hr

IT Project Manager Department: Data Center Service Employment Type: Full Time Location: SMC Reporting To: Matt Hoye Description FII USA, Inc., a Foxconn Technology Group Company, is seeking an ...

Foxconn WI

IT Project Manager

Mount Pleasant, WI · On-site

$95K - $112K/yr

IT Project Manager Department: Data Center Service Employment Type: Full Time Location: SMC Reporting To: Matt Hoye Description FII USA, Inc. , a Foxconn Technology Group Company, is seeking an ...

US Tech Solutions

IT Auditor

Racine, WI

Communicate results orally and in writing to senior corporate and division management ... IT Audit Ability travel domestically and internationally approximately 25%. Strong knowledge of ...

DERSE, Inc.

IT Project Manager

Milwaukee, WI · On-site

$93K - $110K/yr

As the IT Project Manager, you'll be responsible for planning, executing, and delivering a wide ... Have responsibility of end-user technology projects and deployments, coordinating with help desk ...

DERSE INC

IT Project Manager

Milwaukee, WI

$93K - $110K/yr

As the IT Project Manager, you'll be responsible for planning, executing, and delivering a wide ... Have responsibility of end-user technology projects and deployments, coordinating with help desk ...

DERSE INC

IT Project Manager

Milwaukee, WI · On-site

$93K - $110K/yr

As the IT Project Manager, you'll be responsible for planning, executing, and delivering a wide ... Have responsibility of end-user technology projects and deployments, coordinating with help desk ...

ULINE

IT Project Manager

Milwaukee, WI · On-site

$97K - $114K/yr

IT Project Manager Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Do you thrive on turning complex ideas into successful outcomes? Enjoy bringing teams together to deliver ...

Uline

IT Project Manager

Pleasant Prairie, WI · On-site

$95K - $112K/yr

IT Project Manager Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Do you thrive on turning complex ideas into successful outcomes? Enjoy bringing teams together to deliver ...

Uline

IT Project Manager

Pleasant Prairie, WI

$95K - $112K/yr

IT Project Manager Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Do you thrive on turning complex ideas into successful outcomes? Enjoy bringing teams together to deliver ...

ULINE

IT Project Manager

Waukegan, IL · On-site

$93K - $110K/yr

IT Project Manager Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Do you thrive on turning complex ideas into successful outcomes? Enjoy bringing teams together to deliver ...

ULINE

IT Project Manager

Pleasant Prairie, WI

$95K - $112K/yr

IT Project Manager Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Do you thrive on turning complex ideas into successful outcomes? Enjoy bringing teams together to deliver ...

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All JobsIt Helpdesk JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Racine, WI

It Helpdesk Manager information

See Racine, WI salary details

$35.2K

$78.6K

$116.7K

How much do it helpdesk manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for it helpdesk manager in Racine, WI is $78,560.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $93,800.00 per year, depending on experience, location, and employer.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are the most commonly searched types of It Helpdesk jobs in Racine, WI?

The most popular types of It Helpdesk jobs in Racine, WI are:

What job categories do people searching It Helpdesk Manager jobs in Racine, WI look for?

The top searched job categories for It Helpdesk Manager jobs in Racine, WI are:

What cities near Racine, WI are hiring for It Helpdesk Manager jobs?

Cities near Racine, WI with the most It Helpdesk Manager job openings:

It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Racine, WI as of June 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $78,560 per year, or $37.8 per hour.

Junior IT Consultant / IT Helpdesk Support

Antioch, IL • Remote

Vicinitech, Inc
1 - 10 employees
Learn more about Vicinitech, Incexternal

Full-time

Re-posted 26 days ago

Job description

Company Description

An established business for 20yrs...Vicinitech Inc. is a Managed Service Provider (MSP) specializing in IT consulting services utilizing cloud and premise-based setups to small and mid-size businesses. Our goal is to emphasize quality of service while providing clients with complete managed services, networking design/support, LAN/WAN multi-office setups, computer service/support, modern technology integration, internet capabilities and more.

Job Description

We seek a responsible, energetic, self-motivated, experienced individual with an entrepreneurial attitude capable of supporting Windows based networks in corporate small to medium sized business environments.  

Qualifications

Individual Expectations:

         Must possess strong analytical and technical skills, task management and follow-thru experience, helpdesk ticketing system, detailed weekly time reporting, entrepreneurial attitude/personality and rapid understanding of new hardware/software when exposed to them.

         Must maintain excellent verbal and written skills as candidate will be working with various clients' onsite and remote thru phone and email.  Your professionalism, outgoing personality and attention to detail play a vital role in client satisfaction and retention.

         Must have desire to learn new skills for growth potential within the firm.

         Demonstrated competency working remote to maintain, monitor and troubleshoot systems both during and after work hours.  After hours/remote work requires high-speed internet.

Technical Skills Qualifications:

         Demonstrated experience with troubleshooting of all types of Windows PC, Apple MAC, Microsoft 365, printers, wireless setups, tablets, mobile phones and any related hardware/software used in a small business environment.

         A plus if you have good understanding and skills related to all parts of data and email security, intrusion detection, level 1 data recovery and containment of volatile outbreaks of virus/spyware/malware.

Additional Information

Minimum Education Required: Full or partial certifications in a technical, computer related field.

Years of Experience Required: Must have 3-5 years of current PC and general IT.   Small business consulting experience highly favored.

Expected Travel Time: Approximately 30-40% local travel to client sites predominately in the northern IL suburbs of Lake, Cook and McHenry counties with coverage also in Wisconsin, Chicago Loop & surrounding metro areas.  Must have reliable transportation and live within 50 miles from corporate office. 

Salary/Hours: Competitive compensation with benefits.  After-hours and weekend project/helpdesk work as needed.

To be considered for employment with Vicinitech, you must pass a criminal background check along with competency and technical exams.

Interested candidates should provide references and include salary requirements. We will not accept phone or fax solicitations for this position.

All your information will be kept confidential according to EEO guidelines.

Apply