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It Helpdesk Manager Jobs in Racine, WI (NOW HIRING)

Uline

IT Project Manager

Pleasant Prairie, WI

$95K - $112K/yr

IT Project Manager Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Do you thrive on turning complex ideas into successful outcomes? Enjoy bringing teams together to deliver ...

ULINE

IT Project Manager

Kenosha, WI

$96K - $113K/yr

IT Project Manager Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Do you thrive on turning complex ideas into successful outcomes? Enjoy bringing teams together to deliver ...

ULINE

IT Project Manager

Pleasant Prairie, WI · On-site

$95K - $112K/yr

IT Project Manager Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Do you thrive on turning complex ideas into successful outcomes? Enjoy bringing teams together to deliver ...

ULINE

IT Project Manager

Waukegan, IL

$93K - $110K/yr

IT Project Manager Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Do you thrive on turning complex ideas into successful outcomes? Enjoy bringing teams together to deliver ...

ULINE

IT Project Manager

Pleasant Prairie, WI · On-site

$95K - $112K/yr

IT Project Manager Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Do you thrive on turning complex ideas into successful outcomes? Enjoy bringing teams together to deliver ...

ULINE

IT Project Manager

Milwaukee, WI

$97K - $114K/yr

IT Project Manager Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Do you thrive on turning complex ideas into successful outcomes? Enjoy bringing teams together to deliver ...

ULINE

IT Project Manager

Pleasant Prairie, WI

$95K - $112K/yr

IT Project Manager Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Do you thrive on turning complex ideas into successful outcomes? Enjoy bringing teams together to deliver ...

ULINE

IT Project Manager

Kenosha, WI · On-site

$96K - $113K/yr

IT Project Manager Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Do you thrive on turning complex ideas into successful outcomes? Enjoy bringing teams together to deliver ...

Brooksource

IT Project Manager

Milwaukee, WI · On-site

$60 - $75/hr

We are looking for an accomplished and experienced IT Project Manager to lead complex, high ... Help uncover and coordinate strategic dependencies across teams, both by facilitating Big Room ...

THE BARTOLOTTA RESTAURANTS

IT Intern

Milwaukee, WI · On-site

$14.75 - $19.75/hr

Provide first-level technical support by responding to, troubleshooting, and resolving help desk ... Ability to prioritize tasks, manage multiple requests, and meet deadlines in a fast-paced ...

The Bartolotta Restaurants

IT Intern

Milwaukee, WI

$14.75 - $19.75/hr

Provide first-level technical support by responding to, troubleshooting, and resolving help desk ... Ability to prioritize tasks, manage multiple requests, and meet deadlines in a fast-paced ...

The Bartolotta Restaurants

IT Intern

Milwaukee, WI · On-site

$14.75 - $19.75/hr

Provide first-level technical support by responding to, troubleshooting, and resolving help desk ... Ability to prioritize tasks, manage multiple requests, and meet deadlines in a fast-paced ...

Phoenix Products LLC

IT SPECIALIST

Milwaukee, WI · On-site

Manage user accounts, permissions, and access (e.g., Active Directory, email systems). * Document ... the help desk system. * Escalate complex issues as necessary. * Provide guidance and training to ...

Christian Life School

IT Director

Kenosha, WI · On-site

Manage phones, security systems, and campus technology * Ensure cybersecurity and reliable IT support across campuses * Administer ticketing systems and user access * Manage IT budget, vendors ...

mcts

MANAGER OF IT ANALYTICS

Milwaukee, WI · On-site

$77K - $97K/yr

Job Title: Manager of IT Analytics Department: Information Technology FLSA Status: Exempt, Non ... Reviews help desk issues assigned to analytical staff for timely and proper resolution. * Responds ...

mcts

MANAGER OF IT ANALYTICS

Milwaukee, WI

$77K - $97K/yr

Job Title: Manager of IT Analytics Department: Information Technology FLSA Status: Exempt, Non ... Reviews help desk issues assigned to analytical staff for timely and proper resolution. * Responds ...

Robert W Baird & Co

IT Project Manager

Milwaukee, WI · On-site

$97K - $114K/yr

You'll use your expertise in leadership, planning, communication, and agile practices to help teams ... This IT Project Manager role supports our Marketing & Communications and Risk Management teams and ...

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All JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Racine, WI

It Helpdesk Manager information

See Racine, WI salary details

$35.2K

$78.6K

$116.7K

How much do it helpdesk manager jobs pay per year?

As of Jun 28, 2026, the average yearly pay for it helpdesk manager in Racine, WI is $78,560.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $93,800.00 per year, depending on experience, location, and employer.

How does an IT Helpdesk Manager typically balance technical troubleshooting with team leadership responsibilities?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Manager, and why are they important?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are IT Helpdesk Managers?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.
What are popular job titles related to It Helpdesk Manager jobs in Racine, WI? For It Helpdesk Manager jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Manager jobs in Racine, WI look for? The top searched job categories for It Helpdesk Manager jobs in Racine, WI are:
What cities near Racine, WI are hiring for It Helpdesk Manager jobs? Cities near Racine, WI with the most It Helpdesk Manager job openings:
It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Racine, WI as of June 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $78,560 per year, or $37.8 per hour.
IT Project Manager

IT Project Manager

Uline

Pleasant Prairie, WI

$95K - $112K/yr

Full-time

Medical, Retirement, PTO

Posted 17 days ago

Uline rating

8.3

Company rating: 8.3 out of 10

Uline

Based on 109 frontline employees who took The Breakroom Quiz

7.1

Company rating compared to similar companies: 7.1 out of 10

Retail wholesalers average

Based on 12,154 frontline employees who took The Breakroom Quiz

The best things about working at Uline

  • 100%

    100% say they get paid time off

    say they get paid time off

  • 96%

    96% say their health insurance is affordable

    say their health insurance is affordable

  • 85%

    85% say they get enough training

    say they get enough training

Featured by Uline, based on 109 Breakroom Quiz responses from their frontline employees

Job description

IT Project Manager

Corporate Headquarters

12575 Uline Drive, Pleasant Prairie, WI 53158

Do you thrive on turning complex ideas into successful outcomes? Enjoy bringing teams together to deliver innovative technology solutions? As an IT Project Manager, you'll support Uline's application development and AI-driven initiatives for our North American company.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

  • Oversee the planning, coordination, execution and completion of IT Application Development projects.

  • Organize and facilitate project meetings and collaborative working sessions with senior IT and business leaders.

  • Create detailed project plans with timelines, milestones, risk assessments and staffing needs.

  • Provide clear and informative project updates to stakeholders.

  • Monitor and document project risks and issues, escalating them with solutions as needed.

Minimum Requirements

  • Bachelor's Degree in Information Technology, Computer Science or a related field.

  • 5+ years of IT project management experience leading complex, custom software development.

  • Proficient in AI tools, including Copilot, Claude or similar.

  • Experience managing teams that deliver agentic AI software solutions preferred.

  • Uline does not participate in the H1-B lottery.

Benefits

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

Employee Perks

  • On-site café and first-class fitness center with complimentary personal trainers.

  • Over four miles of beautifully maintained walking trails.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

#LI-JD1

#CORP

(#IN-PPITL3)

#ZR-HQIT

Our employees make the difference and we are committed to offering exceptional benefits and perks!  Explore Uline.jobs to learn more!

Working at Uline

Perks for frontline workers

From Uline, via Breakroom

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Fitness center and walking trails at select locations.

  • In-house speakers, workshops and seminars.

What to expect from working at Uline

From Uline

About Uline, in their own words

From Uline

Uline, a family-owned business headquartered in Kenosha County, Wisconsin, is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America.

What Uline employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Uline logo

About Uline

Sourced by ZipRecruiter

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Industry

Paper product wholesalers, trucking and wholesale

Company size

5,001 - 10,000 Employees

Headquarters location

Pleasant Prairie, WI, US

Social media

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