ZipRecruiter

Log In

1

It Helpdesk Manager Jobs in Racine, WI (NOW HIRING)

Bertelsmann

IT Manager, Platforms

Pleasant Prairie, WI · On-site

$90K - $110K/yr

We're looking for an IT Manager (Platforms) to work closely with technical peers, internal business ... to help address them in a timely manner * Intellectual curiosity, problem solving and detail ...

ULINE

IT Project Manager

Milwaukee, WI

$97K - $114K/yr

IT Project Manager Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Do you thrive on turning complex ideas into successful outcomes? Enjoy bringing teams together to deliver ...

Uline

IT Project Manager

Pleasant Prairie, WI

$95K - $112K/yr

IT Project Manager Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Do you thrive on turning complex ideas into successful outcomes? Enjoy bringing teams together to deliver ...

ULINE

IT Project Manager

Pleasant Prairie, WI

$95K - $112K/yr

IT Project Manager Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Do you thrive on turning complex ideas into successful outcomes? Enjoy bringing teams together to deliver ...

ULINE

IT Project Manager

Waukegan, IL · On-site

$93K - $110K/yr

IT Project Manager Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Do you thrive on turning complex ideas into successful outcomes? Enjoy bringing teams together to deliver ...

ULINE

IT Project Manager

Kenosha, WI · On-site

$96K - $113K/yr

IT Project Manager Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Do you thrive on turning complex ideas into successful outcomes? Enjoy bringing teams together to deliver ...

Uline

IT Project Manager

Pleasant Prairie, WI

$95K - $112K/yr

IT Project Manager Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Do you thrive on turning complex ideas into successful outcomes? Enjoy bringing teams together to deliver ...

ULINE

IT Project Manager

Pleasant Prairie, WI · On-site

$95K - $112K/yr

IT Project Manager Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Do you thrive on turning complex ideas into successful outcomes? Enjoy bringing teams together to deliver ...

Molson Coors

IT Program Manager

Milwaukee, WI · Hybrid

$23K/mo

In the role of IT Program Manager working in Milwaukee, WI you will be part of the global IT ... You have a thirst for learning - you are always looking for ways to learn and help one another grow

Molson Coors

IT Program Manager

Milwaukee, WI · Hybrid

$23K/mo

In the role of IT Program Manager working in Milwaukee, WI you will be part of the global IT ... You have a thirst for learning - you are always looking for ways to learn and help one another grow

Leinenkugel's

IT Program Manager

Milwaukee, WI · Hybrid

$23K/mo

In the role of IT Program Manager working in Milwaukee, WI you will be part of the global IT ... You have a thirst for learning - you are always looking for ways to learn and help one another grow

Molson Coors

IT Program Manager

Milwaukee, WI · Hybrid

$23K/mo

In the role of IT Program Manager working in Milwaukee, WI you will be part of the global IT ... You have a thirst for learning - you are always looking for ways to learn and help one another grow

Molson Coors

IT Program Manager

Milwaukee, WI · On-site

$23K/mo

In the role of IT Program Manager working in Milwaukee, WI you will be part of the global IT ... You have a thirst for learning - you are always looking for ways to learn and help one another grow

MLG Capital

Senior IT Administrator

Brookfield, WI

$80K - $109K/yr

Manage and continue to improve upon the internal IT Helpdesk ticketing system, providing high-touch, timely technical support for internal employees while identifying and resolving root-cause ...

MLG Capital

Senior IT Administrator

Brookfield, WI · On-site

$80K - $109K/yr

Manage and continue to improve upon the internal IT Helpdesk ticketing system, providing high-touch, timely technical support for internal employees while identifying and resolving root-cause ...

mcts

MANAGER OF IT ANALYTICS

Milwaukee, WI

$77K - $97K/yr

Job Title: Manager of IT Analytics Department: Information Technology FLSA Status: Exempt, Non ... Reviews help desk issues assigned to analytical staff for timely and proper resolution. * Responds ...

mcts

MANAGER OF IT ANALYTICS

Milwaukee, WI · On-site

$77K - $97K/yr

Job Title: Manager of IT Analytics Department: Information Technology FLSA Status: Exempt, Non ... Reviews help desk issues assigned to analytical staff for timely and proper resolution. * Responds ...

Winter Services

IT Assistant

Milwaukee, WI · On-site

$20 - $26/hr

... as a Tier 1 Help Desk and IT Operations support role. Responsibilities: * End User Support at ... Log all assets into the asset management system, including but not limited to: serial numbers ...

previous pagenext page

Showing results 21-40

All JobsIt Helpdesk JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Racine, WI

It Helpdesk Manager information

See Racine, WI salary details

$35.2K

$78.6K

$116.7K

How much do it helpdesk manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for it helpdesk manager in Racine, WI is $78,560.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $93,800.00 per year, depending on experience, location, and employer.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.
What are popular job titles related to It Helpdesk Manager jobs in Racine, WI? For It Helpdesk Manager jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Manager jobs in Racine, WI look for? The top searched job categories for It Helpdesk Manager jobs in Racine, WI are:
What cities near Racine, WI are hiring for It Helpdesk Manager jobs? Cities near Racine, WI with the most It Helpdesk Manager job openings:
It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Racine, WI as of June 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $78,560 per year, or $37.8 per hour.

IT Manager, Platforms

Bertelsmann

Pleasant Prairie, WI • On-site

$90K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Company Description
Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.
You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we're on it.
Job Description
We're looking for an IT Manager (Platforms) to work closely with technical peers, internal business contacts and external clients to develop, design and continuously improve ERP backbone to successful business. This will take a solid understanding of SAP, strong understanding of solutions and configuration options, understanding integration points and knowledge of our business processes. The position requires strong communication and organizational skills as well as a follow-through mentality.
Your Tasks
  • Implementing new customer projects and change requests for Arvato with direct interaction with internal stakeholders, and external clients.
  • Manage implementation lifecycle across platforms applications including the gathering of requirements, process analysis, designing, implementing solutions, deployment, and documenting, training and supporting users.
  • Primary point of contact with business, operations and client to drive optimization, productivity and meet business needs.
  • Experienced in working on end-to-end SCM processes
  • Deep understanding of complex 3PL IT landscape and integration with clients
  • Part of global IT team responsible for process alignment for all regions for clients
  • Supervisory and people management for Platforms team within US
  • Responsible for estimates, budget and IT costs for area of responsibility

Qualifications
  • Bachelor's degree in computer science or closely related field preferred; equivalent experience will be considered
  • 5+ years of support/implementation experience required
  • 3+ years of experience managing integration to SAP
  • 1+ years experience with people management or leadership role
  • SAP R/3 experience required, with some S/4 Hana experience preferred
  • RF Gun/Mobisys (mobile application), IDoc's (EDI), QM is a plus
  • ITIL certification preferred
  • Proactively identify problematic issues (data or process) and work with the necessary individual(s) to resolve such issues
  • Work with business users to gather more details on new IT Systems issues, categorize the issues accurately to help address them in a timely manner
  • Intellectual curiosity, problem solving and detail oriented
  • Provide high quality support in all areas of the operation
  • Strong analytical and troubleshooting skills
  • Very good communication skills and follow-through ability
  • Work independently in an international environment
  • Strong relationship management and collaboration skills

Additional Information
  • Medical, Dental, Vision, Life Insurance, and Disability Pay.
  • 401(k) with company matching up to 6%.
  • Paid Time Off, including paid holidays.
  • Flexible Spending Accounts.
  • Voluntary benefits such as legal and financial assistance, pet insurance, and more.
  • Employee Assistance Program.
  • Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
  • Commuter benefits.
  • Employee engagement activities.

Disclosure requirements pertaining to the collection of your personal data:
Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.
The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.
You can contact the company's Data Protection Officer at the above-mentioned postal address.
Further information on data protection and your rights can be found here.
We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Please know that we can only accept your application through our online application portal.
Recruiting-Platform powered by SmartRecruiters.

Apply