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Full Time Sap Help Desk Support Jobs in Racine, WI

IntelliPro

Help Desk Technician

Menomonee Falls, WI · On-site

$20 - $27/hr

IntelliPro is a global leader in talent acquisition and HR solutions, seeking a motivated Client Support - Associate to provide technical assistance and ensure smooth IT operations for end users. The ...

IEWC

Information Technology Intern - Summer 2025

New Berlin, WI · On-site

$14.75 - $19.50/hr

The IT Intern is responsible for providing help desk support to end users across the organization as it relates to hardware, software and telephone system issues. Responsibilities: * Serves as first ...

O & H DANISH BAKERY INC

IT Help Desk intern

Racine, WI · On-site

$14 - $18.75/hr

Design and develop Power Apps (Canvas and Model-Driven) to support business processes * Build and ... Document solutions and build reusable templates and standards Secondary - Help Desk / Systems ...

O&H Danish Bakery

IT Help Desk intern

Racine, WI · On-site

$14 - $18.75/hr

Design and develop Power Apps (Canvas and Model-Driven) to support business processes * Build and ... Document solutions and build reusable templates and standards Secondary - Help Desk / Systems ...

River Run Computers

Support Desk Technician

Milwaukee, WI · On-site

$19.75 - $26.50/hr

Support Desk Technicians are the ultimate troubleshooters, wielding their knowledge of hardware and software systems like a superhero tool belt. You will be the friendly face clients speak with when ...

Foley & Lardner LLP

Technology Support Analyst

Milwaukee, WI · On-site

$58K - $81K/yr

Updates service records and help desk tickets * Tests and documents solutions in the help desk knowledge-base * Administers telephone and voice-mail systems including adds, moves, and changes * Racks ...

New

Foley & Lardner LLP

Technology Support Analyst

Milwaukee, WI · On-site

$58K - $81K/yr

Updates service records and help desk tickets * Tests and documents solutions in the help desk knowledge-base * Administers telephone and voice-mail systems including adds, moves, and changes * Racks ...

New

TIER4 GROUP

PC Support Technician

Milwaukee, WI

Experience: Minimum 2 years of technical Help Desk or IT support experience . * Strong troubleshooting skills in PC hardware, mobile devices, operating systems, and software support tools

ABB

SAP Developer

New Berlin, WI · On-site +1

... supported to grow, and proud of the impact we create together. Join us and help run what runs the ... Employment Type: FULL_TIME

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Full Time Sap Help Desk Support information

See Racine, WI salary details

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How much do full time sap help desk support jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for full time sap help desk support in Racine, WI is $19.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $21.63 per hour, depending on experience, location, and employer.

What is the difference between Full Time Sap Help Desk Support vs SAP Support Analyst?

AspectFull Time Sap Help Desk SupportSAP Support Analyst
CertificationsBasic SAP user certifications, help desk certificationsAdvanced SAP certifications, BASIS or SAP Certified Support Professional
Work EnvironmentHelp desk, support center, remote or on-siteTechnical support, troubleshooting, often on-site or remote
Employer & Industry UsageIT support teams across various industries using SAPSpecialized SAP support teams within organizations or consulting firms

Full Time SAP Help Desk Support primarily handles user issues, basic troubleshooting, and general support tasks. SAP Support Analysts focus on more complex technical issues, system analysis, and advanced troubleshooting. While both roles require SAP knowledge, the Support Analyst role typically demands higher certifications and technical expertise.

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Full Time Sap Help Desk Support jobs near you

Service Desk Support Manager

Trusted Fraternal Life

Milwaukee, WI

Full-time

Re-posted 13 days ago

Job description

Service Desk Support Manager
Role Summary
The Service Desk Support Manager oversees the technical support team that provides assistance to employees or sales agents facing issues with hardware, software or other computer-related services. This role requires technical expertise and strong leadership skills to effectively manage a team and ensure high customer satisfaction.
The Service Desk Support Manager is responsible delivering high-quality support to business partners and clients, both in person and remotely. This role requires an in-depth understanding of computer hardware and software, enabling the diagnosis and resolution of more complex technical issues. This role may also be responsible for providing in-depth training, managing system configurations, performing system upgrades, and assisting with IT infrastructure maintenance. The Service Desk Support Manager ensures that all technical issues are addressed promptly and efficiently, ensuring minimal disruption to business operations.
Responsibilities
  • Facilitates change management discussions.
  • Oversees the Support Technician team by managing workloads, monitoring performance, providing coaching and feedback, and ensuring service levels and quality standards are met.
  • Implements service desk policies, procedures, and best practices.
  • Assists with managing relationships with vendors for software or hardware support.
  • Monitoring and reporting on service desk performance metrics
  • Audits service desk tickets to ensure adherence to standards.
  • Responds to and manages more complex client support queries, troubleshooting hardware, software, and network-related issues.
  • Provides expert-level support in person, over the phone, or via remote access, with an emphasis on resolving issues in a timely manner.
  • Diagnoses and troubleshoots issues with computer software, peripherals, hardware, and network systems.
  • Utilizes diagnostic tools and troubleshooting techniques to identify the root causes of issues, including system crashes and connectivity problems.
  • Provides problem-solving support and guides clients through in-depth technical solutions.
  • Delivers training on advanced technical topics, including system configuration, software updates, and efficient usage of IT resources.
  • Installs, configures, and upgrades hardware and software systems to maintain optimal performance.
  • Collaborates with other IT teams to escalate unresolved or high-priority issues.
  • Completes support tickets, ensuring issues are tracked, documented, and resolved within set timeframes.
  • Develops and maintains documentation for troubleshooting procedures, software installations, and system configurations.
  • Participates in continuous improvement efforts to streamline support processes and enhance user experience.
  • Other duties as assigned.
Qualifications amp; Skills
  • Post-Secondary Degree in Information Systems or equivalent experience in related field.
  • 7+ years working in information technology operations is preferred.
  • Experience with managing IT service desk operations is preferred.
  • Working knowledge of and hands-on experience with IT Asset Management (ITAM), IT Service Management (ITSM), and IT Infrastructure Library (ITIL) frameworks, including the application of best practices to support service delivery, incident management, and continuous improvement initiatives.
  • Analytical and problem-solving skills; ability to troubleshoot computer problems.
  • Self-starter with excellent teamwork skills and an innate sense of urgency.
  • Proficient in service desk software, remote access tools, and ITSM platforms.
  • Exceptional analytical and problem-solving abilities, with experience handling complex technical issues.
  • Ability to work under pressure and manage multiple priorities, ensuring timely resolution of client requests.
  • Strong interpersonal and communication skills, with the ability to explain technical concepts to non-technical users.
About Trusted Fraternal Life
Trusted Fraternal Life’s purpose is to serve communities, provide financial security, and enhance quality of Life. Its vision is to be the innovative leader in fraternal partnerships and consolidation, while growing existing business, and engaging more people to enjoy financially secure, purposeful lives. Created in March 2024 by Trusted Fraternal Life, Trusted Fraternal Life is committed to building the NextGen fraternal benefit society. The organization’s financial strength rating was upgraded to an A with a stable outlook in 2024 by the Kroll Bond Rating Agency and it has been recognized as a Top Workplace eleven years in a row. The Trusted Fraternal Life family of brands includes Trusted Fraternal Life, Degree of Honor, Woman’s Life and Catholic United Financial.
Our Mission...
Trusted Fraternal Life's purpose is to facilitate consolidation in the fraternal sector, while preserving unique identities and traditions, and achieving the necessary scale to be relevant, to compete, and to grow.
Our vision is to be an innovative leader in fraternal partnerships, while growing our existing business and engaging more people to enjoy financially secure, purposeful lives.
Trusted Fraternal Life serves as the cornerstone to a family of fraternal brands. We celebrate the unique missions and traditions that each brand brings to the family, while providing financial strength, advanced technology, and additional products to the brands of Trusted Fraternal Life

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