ZipRecruiter

Log In

2

Entry Level Help Desk Jobs in Racine, WI (NOW HIRING)

All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Racine, WI

Entry Level Help Desk information

See Racine, WI salary details

$11

$21

$31

How much do entry level help desk jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for entry level help desk in Racine, WI is $21.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.33 per hour, depending on experience, location, and employer.

What are entry level help desk jobs?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk professional, and why are they important?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry-level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.
What are popular job titles related to Entry Level Help Desk jobs in Racine, WI? For Entry Level Help Desk jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk jobs in Racine, WI look for? The top searched job categories for Entry Level Help Desk jobs in Racine, WI are:
What cities near Racine, WI are hiring for Entry Level Help Desk jobs? Cities near Racine, WI with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Helpdesk & Project Support Technician

Helpdesk & Project Support Technician

Softthink Solutions

Kenosha, WI • On-site

$19.75 - $26.75/hr

Full-time

Posted 19 days ago

Job description

Helpdesk & Project Support Technician
Location: Onsite - Kenosha, WI
Schedule: On-site during business hours;
remote/on-call after hours Support Model: Participates in after-hours
rotation Clearance: Must meet FBI CJIS Security Policy requirements
Role Summary
• Provides first-line support for hardware, software, and network issues and
assists with IT project coordination.
Key Responsibilities
• Provide on-site helpdesk support during business hours and remote
support after hours.
• Support mission-critical and standard systems.
• Support workstation setup, imaging, patching, antivirus, and break/fix.
• Assist with server and network troubleshooting.
• Support backup and recovery requests.
• Assist with reporting and issue escalation for system interfaces.
• Support annual inventory and lifecycle management.
• Administer helpdesk ticketing system and generate monthly reports.
• Support cybersecurity training coordination and MFA management.
• Respond to Priority 3-5 incidents within required timeframes.
• Required Skills
• IT support/helpdesk experience
• Strong customer service
• Ability to work in 24/7 public safety environment
Required Qualifications
• 1-3 years of IT support or helpdesk experience.
• Strong troubleshooting and customer service skills.
• Experience with ticketing systems and reporting.
• Ability to support 24/7 operational environments when needed.
Preferred Qualifications
• Experience in public safety, government, or 24/7 environments.
• Familiarity with CJIS Security Policy.
Mission Statement
Softthink Solutions' mission is to drive continuous innovation in IT services by prioritizing product development and implementing trustworthy computing practices. Our focus on secure and reliable product delivery is backed by sound business practices and a commitment to the long-term satisfaction of our clients in every project, regardless of its size or complexity.
Through our innovative solutions and dedicated team of experts, we strive to exceed our clients' expectations and set the standard for excellence in the IT industry.
Vision Statement
At Softthink Solutions, our vision is to be a trusted partner for our clients, empowering them to bring their ideas to life in the most efficient and effective manner possible. We are committed to using established best practices, industry-standard processes, and cutting-edge technology to deliver top-notch solutions that exceed expectations.
Our goal is to be recognized as leaders in the industry for our innovative, reliable, and secure IT services and solutions, and to drive the success of our clients through every project we undertake.
Careers
STSI is an independent US-based Software services and consulting partner with a primary focus on long-term relationships with both clients and team members.
STSI offers team members cutting-edge technology, training, and career guidance to expand and grow their skill sets and bring maximum value to our clients.
STSI is constantly reviewing and expanding its people strength and strives to optimally match client needs to team member talents. We are a people-oriented company seeking the best and brightest to join our team. We work with a variety of employment statuses - from citizens to permanent residents to H1B and EAD immigrants. We have openings for entry level as well as senior positions across a variety of specializations with active in-house and client projects.
In an industry that's constantly reinventing itself, STSI challenges its team members and consultants with engagements that involve specialized services and advanced IT solutions - applying agile development principles, methodical planning, creative thinking, and continuous learning. A dynamic environment keeps our team members ahead of the curve by providing:
  • Opportunities to work with leading multinational clients.
  • A comprehensive portfolio of solutions that span leading-edge technologies from Enterprise Architecture to Business Intelligence to Quality Assurance
  • Established methodologies, processes, and mentoring to maximize efficacy and efficiency.
  • A growing R&D division continually exploring and pioneering the latest technological developments in a variety of disciplines.

Apply