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Help Desk Jobs in Racine, WI (NOW HIRING)

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Help Desk Analyst

Pleasant Prairie, WI · On-site

$22 - $30/hr

Follow standard help desk procedures * Identify and escalate situations requiring urgent attention to the correct resources * Track requests, document progress and solutions using ticketing software

IntelliPro

Help Desk Technician

Menomonee Falls, WI · On-site

$20 - $27/hr

Job Summary : IntelliPro is a global leader in talent acquisition and HR solutions, seeking a motivated Client Support - Associate to provide technical assistance and ensure smooth IT operations for ...

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Help Desk information

See Racine, WI salary details

$11

$21

$31

How much do help desk jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for help desk in Racine, WI is $21.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.33 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Racine, WI?

The most popular types of Help Desk jobs in Racine, WI are:

What job categories do people searching Help Desk jobs in Racine, WI look for?

The top searched job categories for Help Desk jobs in Racine, WI are:

What cities near Racine, WI are hiring for Help Desk jobs?

Cities near Racine, WI with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Racine, WI as of August 2026, with employment types broken down into 70% Full Time, and 30% Contract. Highlights an 100% In-person job distribution, with an average salary of $45,153 per year, or $21.7 per hour.

Help Desk Engineer

West Allis, WI • On-site

Heritage Senior Living

5.8

Company rating: 5.8 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

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Re-posted 15 days ago

Job description

IT Help Desk Engineer Full-Time Position
Heritage Senior Living West Allis, WI
Heritage Senior Living is exceptional team-orientated organization with a growth mindset. We're dedicated to providing our employees with the resources and tools they need to grow professionally and personally. We believe everyone wants to become the very best version of themselves. We're here to help them along the way!
Heritage Senior Living is currently seeking an IT Help Desk Engineer to join our corporate support team located in West Allis, WI!
As one of the country's industry leaders, we provide exceptional senior care and services throughout Wisconsin. Heritage Senior Living's goals are to enhance residents' quality of life and to continue its growth and success. Our plan is to open one to two new senior communities per year and develop centers for excellence that provide comfort, care, quality and specialized dementia services.
The Help Desk Engineer is responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.
Essential Duties and Responsibilities
  • Responding and logging to Helpdesk Emails & Phone Calls
  • Set up workstations (Laptops, Desktops, Printers, etc.)
  • Setup Mobile Devices (iPhones, Android) & MDM software
  • Setup Tablet Devices (iPads, Android)
  • Add/Remove users in Active Directory, Office 365, Sharepoint, and other software
  • Train and Assist new users on how to use the computer, and software services we provide them
  • Develop training materials/manuals and facilitates information systems training
  • Check computer hardware (HDD, mouse's, keyboards etc.) to ensure functionality
  • Setup & Assist in Audio & Visual needs when needed (Projectors, TV's, PowerPoint, Conference Calls)
  • Install and configure appropriate software and functions according to specifications (Ex. Printer, Copier, Check Scanning drivers & software)
  • Researches and remains current with I.T. trends, system information changes/updates and recommends improvements as needed
  • Assist in developing and maintain local networks in ways that optimize performance & create procedures in case of an emergency
  • Investigating, diagnosing and solving computer software and hardware faults
  • Ensure security and privacy of networks and computer systems
  • Organize and schedule upgrades and maintenance without deterring others from completing their work
  • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
  • Maintain records/logs of repairs and fixes and maintenance schedule
  • Identify computer or network equipment shortages

Essential Functions
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Communication: speaks clearly and hears at normal workplace volume
  • Written communication: writes at professional level and able to read and interpret written information.
  • Ability to sit, stand, walk, and kneel occasionally throughout 8-hour work day.
  • Ability to lift to 50 pounds on regular basis.
  • Ability to visually see reading materials, monitors, paper logs, etc. Ability to see up to 50 feet.
  • Attendance/punctuality: must be able to work 8 to 12-hour days

To perform this job successfully, an individuals must be able to perform each essential duty. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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