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Help Desk Jobs in Appleton, WI (NOW HIRING)

newcell

Help Desk Analyst I (Green Bay, WI)

Green Bay, WI

$20 - $27.25/hr

The Help Desk Analyst I responds to inquiries and requests for assistance with the organization's computer systems or PC's. Identifies, analyzes, troubleshoots and resolves problems with the aim of ...

New Cell

Help Desk Analyst I (Green Bay, WI)

Green Bay, WI · On-site

$20 - $27.25/hr

The Help Desk Analyst I responds to inquiries and requests for assistance with the organization's computer systems or PC's. Identifies, analyzes, troubleshoots and resolves problems with the aim of ...

Nsight

Help Desk Analyst I (Green Bay, WI)

Green Bay, WI · On-site

$20 - $27.25/hr

The Help Desk Analyst I responds to inquiries and requests for assistance with the organization's computer systems or PC's. Identifies, analyzes, troubleshoots and resolves problems with the aim of ...

Robert Half

Help Desk/Desktop Support Analyst

De Pere, WI · On-site

$27.55 - $31.90/hr

We are looking for a Help Desk/Desktop Support Analyst to join a Contract assignment supporting a steel manufacturing organization in De Pere, Wisconsin. This position focuses on delivering hands-on ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Our client is looking to add a Service Desk Technician to their Help Desk team. This will be a 12 month contract with the high possibility of extension/consideration for conversion. They are ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Service Desk teams currently sit in either Oshkosh, WI or Evansville, IN, so they would have both ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Candidates with prior help desk or service desk experience in an enterprise setting are also encouraged to apply. Key ResponsibilitiesEnd User Support * Provide first-level technical support via ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Help Desk Support * Service Desk Support * Technical Troubleshooting * Customer Service * Phone Support * Windows 10/11 Support * Ticket Management * Microsoft 365 (O365) * Active Directory Preferred ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

This opportunity is ideal for candidates with technical training, help desk internships, customer service experience, or recent graduates looking to break into IT. You'll receive exposure to ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Are you passionate about technology, solving problems, and helping people? We're looking for a customer-focused Service Desk Analyst to join a fast-paced, enterprise-level IT support team. In this ...

TEKsystems

IT Service Desk Analyst

Oshkosh, WI · On-site

$18 - $20/hr

Previous Service Desk or Help Desk experience in an enterprise environment. * Experience using ServiceNow or another ITSM/ticketing platform. * Exposure to Microsoft 365 migrations or support ...

M2 Logistics

Director Of IT

Green Bay, WI · On-site

Description This position leads the full IT delivery operation at M2 - the consultants, the help desk, the client relationships, and the technical direction of the company. It is a hands-on ...

STEALTH MANAGEMENT GROUP LLC

Front Desk

Green Bay, WI · On-site

$16 - $17/hr

Support other front office and hotel operations as needed to help the team succeed. Skills and ... Previous front desk, customer service, retail, or hospitality experience is preferred. * Strong ...

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All JobsHelp Desk JobsHelp Desk Jobs in Appleton, WI

Help Desk information

See Appleton, WI salary details

$12

$22

$33

How much do help desk jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for help desk in Appleton, WI is $22.59, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.34 per hour, depending on experience, location, and employer.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Appleton, WI? The most popular types of Help Desk jobs in Appleton, WI are:
What are popular job titles related to Help Desk jobs in Appleton, WI? For Help Desk jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Appleton, WI look for? The top searched job categories for Help Desk jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Help Desk jobs? Cities near Appleton, WI with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Appleton, WI as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $46,985 per year, or $22.6 per hour.

Help Desk Analyst I (Green Bay, WI)

newcell

Green Bay, WI

$20 - $27.25/hr

Other

Posted 23 days ago

Job description

Job Summary:

The Help Desk Analyst I responds to inquiries and requests for assistance with the organization's computer systems or PC's.   Identifies, analyzes, troubleshoots and resolves problems with the aim of eliminating recurrences and reducing calls to the help desk.  Coordinates with other Information Technology areas to resolve problems if necessary.

Responsibilities & Duties:

Customer Service

    • Serves as the first level and primary contact for the customer contact with IT.
    • Must learn to think of the customer as the most important part of the job.
    • Involves dealing with and/or responding positively to complaints, problems, and sometimes negative and emotional behavior.
    • Promotes a professional help desk image and sells the value of the help desk.
    • Develops an understanding help desk priorities and objectives and then takes an active role toward accomplishing the stated objectives.
    • Provides support on the IT HelpLine including periodic on - call hours. 

Communication

    • Keeps peers, customers, and manager informed of trends, significant problems, unexpected delays and anything new in the environment.  Also communicates scheduled downtime or anything that affects the computing environment.
    • Keeps customers informed of progress on problems that cannot be resolved on first call.
    • Ensures appropriate management is informed of problems that are impacting groups of users.

Problem Analysis, Resolution, and Prevention

    • Logs all help desk calls or email requests into Request Tracking System and updates problem profiles.
    • Troubleshoots perceived hardware and software problems; escalating to internal support resouces.
    • Analyzes and strives to resolves problems with a goal of 90% First Call Resolution.
    • Supports all IT Operations approved software applications; minimally, Microsoft Office, Windows operating system, Standard Desktop, Remote Access, Hardware Diagnostics
    • Completes requests for Password Resets, printer, hardware diagnostics and special desktop releases.
    • Investigates causes, tests solutions, and recommends solutions to reduce help desk calls.
    • Strives to identify and address the root cause of a problem, not simply address the symptoms and works to eliminate recurring problems.
    • Promotes effective use of technology.

Training and Other

    • Keeps current on all the technology used in the environment supported.
    • Provides training to customers to provide understanding of technology.
    • Performs additional related duties as requested or required.

Requirements:

  • Education:  Associate’s degree or educational equivalent’s, a bachelor degree (B.A./B.S.) is preferred.
  • Technical Experience:  One to five years of experience working in a LAN/WAN environment of at least 30 workstations.  Experience with Windows operating systems, Microsoft Office, and associated productivity applications is required.
  • Certifications:  A CompTIA A+ or Microsoft certification is desired.
  • Other:  Valid Driver’s License required.

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