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Help Desk Jobs in Clintonville, WI (NOW HIRING)

Technology Services LLC

Be Seen First

Operations Manager - Hands-On (IT / MSP)

Green Bay, WI · On-site

$70K - $80K/yr

Own and manage daily help desk operations * Ensure tickets are being responded to and resolved in a timely manner * Hold technicians accountable for performance and follow-through * Improve ticket ...

Dave & Buster's, Inc.

Front Desk/Host

Green Bay, WI · On-site

$7.25 - $14/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Dave & Buster's

Front Desk/Host

Green Bay, WI

$7.25 - $14/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

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Help Desk information

See Clintonville, WI salary details

$11

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$31

How much do help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk in Clintonville, WI is $21.26, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $23.85 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What cities near Clintonville, WI are hiring for Help Desk jobs? Cities near Clintonville, WI with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Clintonville, WI as of May 2026, with employment types broken down into 17% Internship, and 83% Full Time. Highlights an 100% In-person job distribution, with an average salary of $44,227 per year, or $21.3 per hour.

Operations Manager - Hands-On (IT / MSP)

Technology Services LLC

Green Bay, WI • On-site

$70K - $80K/yr

Full-time

Life, Retirement, PTO

Posted yesterday

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Job description

We are a growing Managed Services Provider (MSP) looking for an Operations Manager to take ownership of our day-to-day service delivery. This role leads a small team, giving you full visibility and ownership over day-to-day operations.

This role is ideal for a high-performing MSP technician who is ready to step into management while staying hands-on technically. You will lead the service team, improve operations, and step in to resolve technical issues when needed.

What You’ll Do

  • Own and manage daily help desk operations
  • Ensure tickets are being responded to and resolved in a timely manner
  • Hold technicians accountable for performance and follow-through
  • Improve ticket flow, prioritization, and internal processes
  • Act as the escalation point for technical issues
  • Identify bottlenecks and fix them
  • Communicate with leadership on team performance and service issues
  • Jump into tickets when needed to keep things moving

What We’re Looking For

  • Required: MSP (Managed Services Provider) experience
  • 5+ years in IT support or systems/network administration
  • Microsoft 365 Admin Center experience
  • Proven ability to troubleshoot and resolve technical issues
  • Experience mentoring or leading other technicians
  • Strong understanding of help desk workflows and ticketing systems
  • Ability to enforce structure, accountability, and urgency
  • Someone who takes ownership and pushes work forward without being asked

What This Role Is

  • A player/coach position – you lead, but you are still hands-on
  • A role with real ownership over team performance and operations
  • An opportunity to grow into senior leadership as the company scales

What This Role Is NOT

  • Not a passive management role
  • Not a pure help desk technician position
  • Not a project-only or engineering-only role

Compensation & Growth

We offer a competitive base salary along with performance-based incentives tied to team success, efficiency, and overall company performance.

We are looking for someone who wants to grow with the company and directly benefit from improving how the business operates.

As a growing company, we currently provide a health insurance stipend rather than a group plan, giving employees flexibility in choosing their own coverage.

Company Description

We are a growing Managed Services Provider (MSP) delivering IT support, server hosting and phone system solutions to small and mid-sized businesses. Our focus is on reliable service, fast response times, and continuously improving how we support our clients.