ZipRecruiter

Log In

1

Help Desk Jobs in Sun Prairie, WI (NOW HIRING)

TeamSoft

Help Desk

Madison, WI · On-site

$18 - $20/hr

Help Desk II Location: Hybrid in Madison, WI Contract Duration: Through 06/30/2027 (Potential 2-year extension) Pay Rate Range: $18 to $20/hour Responsibilities include: * Verifying caller identity

IO Datasphere

Help Desk

Madison, WI · On-site

$20.25 - $27.25/hr

Our client is looking for a Help Desk to provide Identity and Account Management (IAM) services for staff and public users of applications, performing 1st and 2nd Tier computer support for internal ...

MARS Solutions Group

Help Desk III

Madison, WI · On-site

$20.25 - $27.25/hr

MARS Solutions Group is looking for an experienced Help Desk-III located in Madison, WI. Our client is a government agency looking for high-quality talent to make a difference. They are known to ...

Information Resource group, Inc.

Help Desk - 2

Madison, WI · On-site

$20.25 - $27.25/hr

Help Desk capabilities with 3-5 years of experience in the field or in a related area. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. A wide ...

VIVA USA INC

Help Desk

Madison, WI · On-site

Brief Project Description The service to be performed includes providing Identity and Account Management (IAM) services for the client staff and public users of client applications, performing 1st ...

Integrated Resources INC

Help Desk Technician

Madison, WI

$20.25 - $27.25/hr

Help Desk Technician Location: Madison, WI Duration: 4 months Responsibilities : Provide First Level technical support to users experiencing operational and systems malfunctions, both hardware and ...

Integrated Resources INC

Help Desk Technician

Madison, WI · On-site

$20.25 - $27.25/hr

Help Desk Technician Location: Madison, WI Duration: 4 months Responsibilities : Provide First Level technical support to users experiencing operational and systems malfunctions, both hardware and ...

Wisconsin

IT Help Desk Specialist II

Madison, WI

Position Title: IT Help Desk Specialist II Job Category: University Staff Employment Type: Regular Job Profile: IT Help Desk Specialist II Job Duties: TheIT Help Desk Specialist (official title ...

Hexacorp

Hiring Help Desk for Madison, WI

Madison, WI · On-site

$20.25 - $27.25/hr

Hiring Help Desk for Madison, WI Role: Help Desk Location: Madison, WI Working knowledge of IT services and environment in an enterprise setting. Ability to lift 20 lbs. periodically throughout the ...

Sundial Software

Hybrid Help Desk 2

Madison, WI · On-site

$20.50 - $28/hr

The State of Wisconsin DWD is looking for a Help Desk II Top Required Skills & Years of Experience: • At least 1 year of experience working with digital tools, systems, or platforms, with a ...

Beacon Technologies

Help Desk II Technician

Madison, WI · On-site

$13 - $15/hr

We are seeking a Help Desk II Technician for our client partner. The service to be performed includes providing Identity and Account Management (IAM) services for our client's applications ...

Arrowhead Pharmaceuticals

Helpdesk Technician

Madison, WI · On-site

$55K - $67K/yr

The Position Arrowhead Pharmaceuticals is seeking a Help Desk Technician to join the Information Technology department at our Madison, WI location. The successful candidate will be the primary point ...

Symphony Corp

Helpdesk

Madison, WI · On-site

$20.25 - $27.25/hr

Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

Symphony Corp

Helpdesk

Madison, WI

$20.25 - $27.25/hr

Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

next page

Showing results 1-20

All JobsHelp Desk JobsHelp Desk Jobs in Sun Prairie, WI

Help Desk information

See Sun Prairie, WI salary details

$12

$22

$32

How much do help desk jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for help desk in Sun Prairie, WI is $22.52, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What job categories do people searching Help Desk jobs in Sun Prairie, WI look for? The top searched job categories for Help Desk jobs in Sun Prairie, WI are:
What cities near Sun Prairie, WI are hiring for Help Desk jobs? Cities near Sun Prairie, WI with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Sun Prairie, WI as of July 2026, with employment types broken down into 76% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $46,851 per year, or $22.5 per hour.

Help Desk

TeamSoft

Madison, WI • On-site

$18 - $20/hr

Contractor

Posted 6 days ago

Job description

Position: Help Desk II
Location: Hybrid in Madison, WI
Contract Duration: Through 06/30/2027 (Potential 2-year extension)
Pay Rate Range: $18 to $20/hour
Responsibilities include:
  • Verifying caller identity
  • Password resets and account unlock
  • Guiding users through self-service account recovery
  • Escalating issues when required
  • Documenting support interactions
  • Providing hardware, software, and network troubleshooting
  • Managing and deploying computers for DWD staff
  • Supporting customer service requests and IT incidents
Core Responsibilities
Help Desk Support
  • Provide Tier 1 and Tier 2 technical support
  • Troubleshoot hardware, software, and network issues
  • Document incidents and resolutions
  • Escalate complex issues appropriately
  • Provide customer assistance and follow-up
Identity & Account Management
  • Support user identity verification
  • Perform password resets
  • Unlock user accounts
  • Manage public user accounts
  • Assist users with account recovery processes
Desktop & Device Management
  • Support and manage laptops and desktops
  • Fulfill software service requests
  • Assist with device deployment and maintenance
Documentation & Communication
  • Maintain accurate support documentation
  • Provide excellent verbal and written communication
  • Collaborate with team members and stakeholders

Required Skills & Experience
Skill Required Experience Experience working with digital tools, systems, or platforms with ability to quickly learn new technologies 1+ year Customer service or client-facing experience with issue resolution and relationship building 6+ months Experience working in team-based environments with collaboration and communication 6+ months
#LI-SA1
#INDTS
TeamSoft is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to fostering a diverse and inclusive workplace.

Apply