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It Helpdesk Jobs in Sun Prairie, WI (NOW HIRING)

GENERAL BEVERAGE SALES CO

IT Internship

Madison, WI · On-site

$15 - $20.25/hr

... business customers helping them to profitably select, promote, merchandise, and sell consumer ... Respond to IT support requests via various channels (phone, email, ticketing system) and provide ...

General Beverage

IT Internship

Madison, WI · On-site

$15 - $20.25/hr

... business customers helping them to profitably select, promote, merchandise, and sell consumer ... Technical Support: • Respond to IT support requests via various channels (phone, email, ticketing ...

ACD Distribution

IT Manager

Middleton, WI · On-site

$97K - $119K/yr

Join our team and help us "deliver fun"! The IT Manager is resposible for all areas of ACD's computing and data services environments. This includes hardware and software administration of servers ...

ACD Distribution

IT Manager

Middleton, WI · Hybrid

$97K - $119K/yr

Join our team and help us "deliver fun"! The IT Manager is resposible for all areas of ACD's computing and data services environments. This includes hardware and software administration of servers ...

SHINE Technologies LLC

IT Support Specialist

Fitchburg, WI · On-site

$25 - $28/hr

Description SHINE Technologies is seeking an IT Support Specialist to provide advanced technical ... Incident Management and Documentation Monitor, manage, and resolve help desk tickets according to ...

AprilAire

IT Support Technician

Madison, WI

$21.75 - $29.75/hr

We're looking for someone who loves helping people. As a IT Support Technician, you'll be the friendly face of IT support for employees across our Madison-area facilities and our Poynette facility.

AprilAire

IT Support Technician

Madison, WI · On-site

$21.75 - $29.75/hr

We're looking for someone who loves helping people. As a IT Support Technician, you'll be the friendly face of IT support for employees across our Madison-area facilities and our Poynette facility.

AprilAire

IT Support Technician

Madison, WI

$21.75 - $29.75/hr

We're looking for someone who loves helping people. As a IT Support Technician, you'll be the friendly face of IT support for employees across our Madison-area facilities and our Poynette facility.

SHINE Technologies LLC

IT Support Specialist

Fitchburg, WI · On-site

$25 - $28/hr

The IT Support Specialist takes ownership of incidents through resolution, identifies root causes ... Incident Management and Documentation • Monitor, manage, and resolve help desk tickets according ...

Wisconsin

Director of Information Technology

Madison, WI · On-site +1

... help staff adapt to new technologies, and position WIDA for long-term success. They will also ... The Director of IT manages a team including IT analyst staff, support specialists, administrators ...

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All JobsIt Helpdesk JobsIt Helpdesk Jobs in Sun Prairie, WI

It Helpdesk information

See Sun Prairie, WI salary details

$12

$22

$32

How much do it helpdesk jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for it helpdesk in Sun Prairie, WI is $22.52, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What is an IT Helpdesk professional?

IT Helpdesk professionals are technical support specialists who assist users with computer hardware, software, and network issues. They serve as the first point of contact for troubleshooting technical problems, either remotely or in-person. Their responsibilities include diagnosing issues, providing solutions, escalating complex problems, and maintaining documentation of support requests. IT Helpdesk staff play a crucial role in ensuring smooth daily operations and minimizing downtime for businesses.

What skills and qualifications are needed to thrive as an IT Helpdesk professional?

To thrive as an IT Helpdesk professional, you need a strong understanding of computer hardware, operating systems, networking basics, and typically a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote troubleshooting tools, and common office software is essential. Excellent communication, patience, and problem-solving skills help build rapport with users and resolve issues efficiently. These skills ensure quick problem resolution, high user satisfaction, and reliable support for business operations.

What are typical challenges faced by IT Helpdesk professionals, and how can they be managed?

IT Helpdesk professionals frequently encounter challenges such as handling high volumes of support requests, troubleshooting a wide range of technical issues, and communicating solutions to users with varying technical backgrounds. Time management and prioritization are key, as is developing a strong knowledge base of common problems and solutions. Building strong communication skills and staying patient under pressure can help ensure smooth interactions with end users. Many organizations also provide training and encourage Helpdesk staff to collaborate closely with technical teams to escalate and resolve more complex issues.

What is the difference between It Helpdesk vs Technical Support Specialist?

AspectIt HelpdeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA (optional)
Work EnvironmentHelpdesk ticketing systems, remote support, on-siteCustomer sites, remote, or call centers
Industry UsageIT departments, MSPs, corporate supportIT companies, tech vendors, corporate support

Both roles involve troubleshooting and supporting IT issues, but It Helpdesk typically focuses on handling user tickets and remote support within an organization, while Technical Support Specialists often provide more in-depth technical assistance, sometimes involving hardware or network issues. The roles overlap in certifications and work environments, but the scope and complexity of support can differ.

How hard is it helpdesk to get a helpdesk job?

Getting a helpdesk job typically requires basic technical knowledge, customer service skills, and sometimes relevant certifications like CompTIA A+. Entry-level positions are generally accessible to those with a willingness to learn, but competition can vary based on location and experience. Building skills in troubleshooting, operating systems, and remote support tools can improve chances of securing a helpdesk role.

Is IT helpdesk a good career?

IT helpdesk is a viable career option for individuals interested in technical support, troubleshooting, and customer service. It often requires knowledge of operating systems, networking, and common software tools, with opportunities for certifications like CompTIA A+ to advance. The role can lead to higher IT positions such as network administrator or systems analyst.

What does an IT Helpdesk do?

An IT Helpdesk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote tools to resolve problems efficiently.

What are the most commonly searched types of It Helpdesk jobs in Sun Prairie, WI?

The most popular types of It Helpdesk jobs in Sun Prairie, WI are:

What job categories do people searching It Helpdesk jobs in Sun Prairie, WI look for?

The top searched job categories for It Helpdesk jobs in Sun Prairie, WI are:

What cities near Sun Prairie, WI are hiring for It Helpdesk jobs?

Cities near Sun Prairie, WI with the most It Helpdesk job openings:

It Helpdesk jobs near you
Infographic showing various It Helpdesk job openings in Sun Prairie, WI as of August 2026, with employment types broken down into 72% Full Time, 12% Part Time, and 16% Contract. Highlights an 88% In-person, and 12% Remote job distribution, with an average salary of $46,851 per year, or $22.5 per hour.

IT Project Manager

Johnson Health Tech Companies

Cottage Grove, WI • On-site

$93K - $110K/yr

Full-time

Re-posted 22 days ago

Johnson Health Tech rating

8.1

Company rating: 8.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

155th of 495 rated machine equipment manufacturers

Job description

Description:

Where You’ll Make an Impact

Technology moves fast—and at Johnson Health Tech, it helps power the products, processes, and experiences that keep people moving. We’re looking for an IT Project Manager who can bring structure to complexity, keep cross-functional teams aligned, and turn big technology initiatives into meaningful business results.


What You’ll Take Ownership Of

As our IT Project Manager, you’ll lead technology projects from kickoff through delivery, helping connect business needs with smart, practical IT solutions. You’ll work closely with teams across manufacturing, R&D, IT, supply chain, marketing, vendors, and senior leadership to keep projects moving forward, risks managed, and stakeholders informed.

  • Lead end-to-end IT projects, including system integrations, software deployments, infrastructure upgrades, and manufacturing technology improvements.
  • Build project plans, timelines, budgets, and resource plans that keep work organized and accountable.
  • Serve as a key point of contact for stakeholders, vendors, internal teams, and leadership.
  • Identify project risks early and develop practical mitigation plans to avoid delays or cost overruns.
  • Keep project documentation, deliverables, timelines, and post-project reviews organized and up to date.
  • Support change management efforts to help employees and teams successfully adopt new technologies, systems, and processes.
  • Look for ways to improve project management processes, increase efficiency, and support faster delivery of key initiatives.
  • Ensure projects follow company policies, data protection expectations, and applicable industry or regulatory standards.


Requirements:

What Makes You a Strong Fit

  • Bachelor’s degree in Information Technology, Business Administration, Project Management, or a related field.
  • 3–5 years of experience managing IT projects, preferably in a manufacturing or technology-driven environment.
  • Experience with system implementations, infrastructure upgrades, software development, or similar IT initiatives.
  • Familiarity with Agile, Waterfall, or hybrid project management methodologies.
  • Experience using project management tools such as MS Project, JIRA, Asana, or similar platforms.
  • Strong communication skills with the ability to explain technical concepts to non-technical audiences.
  • A proactive, solutions-focused approach to problem solving, risk management, and stakeholder alignment.
  • Strong leadership and interpersonal skills with the ability to motivate teams and manage vendor relationships.
  • Ability to manage multiple projects at once while keeping priorities, deadlines, and business goals in focus.


Bonus Qualifications

  • PMP certification.
  • Experience with ERP systems, manufacturing systems, or technologies used in a fitness equipment or product-based environment.
  • Experience in the fitness equipment industry or a similar sector.


Work Environment

  • This role works onsite 5 days a week. 
  • Occasional domestic travel may be required, less than 10%.


Why Johnson Health Tech?

At Johnson Health Tech, our mission is to delight and excite our customers through innovative products, unsurpassed quality, and a best-in-class customer experience. Our technology teams play a key role in making that possible—supporting the systems, tools, and improvements that help our teams work smarter and deliver more impact.


If you’re someone who can bring people together, keep projects on track, and turn technology goals into real business progress, we’d love to hear from you.



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