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It Helpdesk Jobs in Sun Prairie, WI (NOW HIRING)

UW Credit Union

IT Infrastructure Intern

Madison, WI · On-site

$20.50/hr

Overview The IT Infrastructure Intern will be responsible for assisting the IT Technical Services ... Coordinate and help recycle end-of-life computing equipment. * Author end user documentation.

UW Credit Union

IT Infrastructure Intern

Madison, WI · Hybrid

$14.75 - $19.50/hr

The IT Infrastructure Intern will be responsible for assisting the IT Technical Services team with ... Coordinate and help recycle end-of-life computing equipment. * Author end user documentation.

UW Credit Union

IT Infrastructure Intern

Madison, WI · Hybrid

$14.75 - $19.50/hr

Overview The IT Infrastructure Intern will be responsible for assisting the IT Technical Services ... Coordinate and help recycle end-of-life computing equipment. * Author end user documentation.

State of Wisconsin

IT Business Analyst

Madison, WI · On-site

$74.88K - $97.30K/yr

... IT Business Analyst (IS System Developments Services Senior) position. This position will be ... This position provides business process consulting to help meet business objectives thru the use of ...

GovCIO

Senior IT Project Manager

Madison, WI · On-site +1

$135K - $175K/yr

Responsibilities As a Senior IT Project Manager, you will serve as the primary driver for planning ... We need great people to help us do great things - for our customers, our culture, and our ability ...

Promega

Sr IT Service Transformation Manager

Madison, WI · On-site

$132K - $132.50K/yr

At Promega, our IT team is dedicated to delivering exceptional customer service, ensuring the ... help them select the right tool for their use case, and provide hands-on assistance when they get ...

Promega

Sr IT Service Transformation Manager

Madison, WI

$132K - $132.50K/yr

At Promega, our IT team is dedicated to delivering exceptional customer service, ensuring the ... help them select the right tool for their use case, and provide hands-on assistance when they get ...

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It Helpdesk information

See Sun Prairie, WI salary details

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How much do it helpdesk jobs pay per hour?

As of May 28, 2026, the average hourly pay for it helpdesk in Sun Prairie, WI is $22.52, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Helpdesk professional, and why are they important?

To thrive as an IT Helpdesk professional, you need a strong understanding of computer hardware, operating systems, networking basics, and typically a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote troubleshooting tools, and common office software is essential. Excellent communication, patience, and problem-solving skills help build rapport with users and resolve issues efficiently. These skills ensure quick problem resolution, high user satisfaction, and reliable support for business operations.

What are some typical challenges faced by IT Helpdesk professionals, and how can they be managed effectively?

IT Helpdesk professionals frequently encounter challenges such as handling high volumes of support requests, troubleshooting a wide range of technical issues, and communicating solutions to users with varying technical backgrounds. Time management and prioritization are key, as is developing a strong knowledge base of common problems and solutions. Building strong communication skills and staying patient under pressure can help ensure smooth interactions with end users. Many organizations also provide training and encourage Helpdesk staff to collaborate closely with technical teams to escalate and resolve more complex issues.

What are IT Helpdesk professionals?

IT Helpdesk professionals are technical support specialists who assist users with computer hardware, software, and network issues. They serve as the first point of contact for troubleshooting technical problems, either remotely or in-person. Their responsibilities include diagnosing issues, providing solutions, escalating complex problems, and maintaining documentation of support requests. IT Helpdesk staff play a crucial role in ensuring smooth daily operations and minimizing downtime for businesses.

What is the difference between It Helpdesk vs Technical Support Specialist?

AspectIt HelpdeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA (optional)
Work EnvironmentHelpdesk ticketing systems, remote support, on-siteCustomer sites, remote, or call centers
Industry UsageIT departments, MSPs, corporate supportIT companies, tech vendors, corporate support

Both roles involve troubleshooting and supporting IT issues, but It Helpdesk typically focuses on handling user tickets and remote support within an organization, while Technical Support Specialists often provide more in-depth technical assistance, sometimes involving hardware or network issues. The roles overlap in certifications and work environments, but the scope and complexity of support can differ.

What are the most commonly searched types of It Helpdesk jobs in Sun Prairie, WI? The most popular types of It Helpdesk jobs in Sun Prairie, WI are:
What job categories do people searching It Helpdesk jobs in Sun Prairie, WI look for? The top searched job categories for It Helpdesk jobs in Sun Prairie, WI are:
What cities near Sun Prairie, WI are hiring for It Helpdesk jobs? Cities near Sun Prairie, WI with the most It Helpdesk job openings:
It Helpdesk jobs near you
Infographic showing various It Helpdesk job openings in Sun Prairie, WI as of May 2026, with employment types broken down into 1% As Needed, 88% Full Time, 6% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $46,851 per year, or $22.5 per hour.
IT Infrastructure Intern

IT Infrastructure Intern

UW Credit Union

Madison, WI • On-site

$20.50/hr

Part-time

Medical, Dental, Vision, Retirement

Posted 14 days ago

Job description

Overview
The IT Infrastructure Intern will be responsible for assisting the IT Technical Services team with building and deploying laptops, desktops and other computing solutions. The Infrastructure Intern will also be involved with other occasional projects involving the deployment, support or recycling of network, computing, or mobile devices utilized by our end users.
It's a great opportunity to learn technology, customer service and support, end user documentation authoring, process development and general business skills! This position is Limited Term; with the internship available for up to one year from the date of hire. The program requires 20 hours per week. Schedule can be flexible to support academic commitments. There may be opportunities to work additional hours during the summer or over the holidays. The IT Infrastructure Intern must effectively carry out the essential duties of this position in a manner that consistently demonstrates the core values of the organization in a positive manner.
Responsibilities
PC/Laptop/VDI Build and Deployment
  • Assist in the build and deployment of all end user computing solutions utilized by UW Credit Union employee members.
  • Schedule and coordinate with end users, install required applications, migrate user settings/preferences, test and troubleshoot as needed.
  • Work with the end user to validate that everything is working to their satisfaction.
  • Perform in-place or replacement upgrades of Windows.

Office Moves
  • Assist with moving staff from one location to another and move staff from one area of a building to another following a move plan and move schedule.
  • Disconnect and reconnect PCs, monitors and peripherals.
  • Manages and organizes cables for office equipment.

Miscellaneous Project Work
  • Participate in structured project work focused on developing foundational knowledge of network infrastructure and system operations.
  • Coordinate and help recycle end-of-life computing equipment.
  • Author end user documentation.
  • Perform general organization/cleaning of lab/build areas.

Qualifications
Education & Experience
  • High School Diploma is required.
  • Current enrollment in college as a junior or senior is required.
  • Enrollment in a Technology program is preferred.

Skills
  • Working knowledge of Microsoft operating systems and Microsoft 365 (Word, Excel, Outlook).
  • Experience working in a former role that involved providing excellent customer service.
  • Demonstrated analytical and problem-solving skills.
  • The ability to demonstrate strong interpersonal communication skills with comfort/ease, communicate clearly and interact professionally with other employees.
  • The ability to follow directions, stay focused, complete assigned tasks.

Working at UW Credit Union
Why work for UW Credit Union?
Join one of Wisconsin's premier financial institutions, a National Top Workplace and multi-year recipient of Madison Magazine's Best Places to Work, Wisconsin State Journal's Top Workplaces, and Milwaukee Journal Sentinel's Top Workplaces to receive:
  • 21.5 days of annual time off (accrued per pay period)
  • 2 weeks paid caregiver leave
  • 2.5 weeks paid new child parental leave
  • 2 days paid volunteer time
  • Hybrid work environment: minimum 3 days a week on-site
  • 10 paid holidays (including your birthday!)
  • 401k company match of up to 5%, plus approximately 4% discretionary match
  • 457 deferred-compensation plan
  • Variable bonus reward
  • Competitive Medical, Dental, and Vision plans, including domestic partner eligibility
  • Employee Assistance Program
  • And more!

All employees must possess valid work authorization to work for UWCU on the date of hire. UWCU does not provide immigration sponsorship or support for employment authorization to include, but not limited to, sponsorship or support for H-1B, F-1 OPT, TN, or other visa category.

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