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It Helpdesk Jobs in Racine, WI (NOW HIRING)

Manage and continue to improve upon the internal IT Helpdesk ticketing system, providing high-touch, timely technical support for internal employees while identifying and resolving root-cause ...

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... IT support for local leadership and visiting executives, including rapid response and proactive issue prevention. • Manage assigned incidents, service requests, and tasks within the ITSM platform ...

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IT Help Desk intern

Racine, WI · On-site

$14 - $18.75/hr

Document solutions and build reusable templates and standards Secondary - Help Desk / Systems ... For further information, please review the Know Your Rights notice from the Department of Labor.

IT Help Desk intern

Racine, WI

$14 - $18.75/hr

Document solutions and build reusable templates and standards Secondary - Help Desk / Systems Administration (40%) * Provide Tier 1 support for desktops, laptops, mobile devices, and applications ...

IT Manager

Waukegan, IL · On-site

$90K - $110K/yr

Oversee the technical support helpdesk, ensuring effective and helpful support is provided to end users * Maintains knowledge of trends and developments in information technology, alerting senior ...

IT Manager

Waukegan, IL · On-site

$90K - $110K/yr

Oversee the technical support helpdesk, ensuring effective and helpful support is provided to end users * Maintains knowledge of trends and developments in information technology, alerting senior ...

The IT Specialist is responsible for providing frontline technical support and maintaining a ... Document incidents, solutions, and processes in the help desk system. * Escalate complex issues as ...

Senior IT Administrator

Brookfield, WI

$80K - $109K/yr

Manage and continue to improve upon the internal IT Helpdesk ticketing system, providing high-touch, timely technical support for internal employees while identifying and resolving root-cause ...

Senior IT Administrator

Brookfield, WI · On-site

$80K - $109K/yr

Manage and continue to improve upon the internal IT Helpdesk ticketing system, providing high-touch, timely technical support for internal employees while identifying and resolving root-cause ...

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It Helpdesk information

See Racine, WI salary details

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How much do it helpdesk jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for it helpdesk in Racine, WI is $21.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.33 per hour, depending on experience, location, and employer.

What are IT Helpdesk professionals?

IT Helpdesk professionals are technical support specialists who assist users with computer hardware, software, and network issues. They serve as the first point of contact for troubleshooting technical problems, either remotely or in-person. Their responsibilities include diagnosing issues, providing solutions, escalating complex problems, and maintaining documentation of support requests. IT Helpdesk staff play a crucial role in ensuring smooth daily operations and minimizing downtime for businesses.

What are some typical challenges faced by IT Helpdesk professionals, and how can they be managed effectively?

IT Helpdesk professionals frequently encounter challenges such as handling high volumes of support requests, troubleshooting a wide range of technical issues, and communicating solutions to users with varying technical backgrounds. Time management and prioritization are key, as is developing a strong knowledge base of common problems and solutions. Building strong communication skills and staying patient under pressure can help ensure smooth interactions with end users. Many organizations also provide training and encourage Helpdesk staff to collaborate closely with technical teams to escalate and resolve more complex issues.

Is helpdesk a good entry-level IT job?

Helpdesk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and maintaining hardware and software. They often require basic knowledge of operating systems, networking, and customer service skills, making them suitable for those starting a career in IT.

What are the key skills and qualifications needed to thrive as an IT Helpdesk professional, and why are they important?

To thrive as an IT Helpdesk professional, you need a strong understanding of computer hardware, operating systems, networking basics, and typically a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote troubleshooting tools, and common office software is essential. Excellent communication, patience, and problem-solving skills help build rapport with users and resolve issues efficiently. These skills ensure quick problem resolution, high user satisfaction, and reliable support for business operations.

What jobs pay $4000 a week without a degree?

In IT helpdesk roles, earning $4,000 a week typically requires extensive experience, certifications like CompTIA or Microsoft, and a high level of technical skill. Such salaries are uncommon for entry-level positions; most helpdesk jobs pay less, but senior or specialized roles in IT support can reach higher earnings with the right expertise and certifications.

What does an IT help desk do?

An IT help desk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote tools to resolve problems efficiently.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting common issues, but it does not fully replace IT helpdesk professionals. IT helpdesk roles still require human oversight, problem-solving skills, and customer service, especially for complex or unique problems that AI cannot resolve independently.

What is the difference between It Helpdesk vs Technical Support Specialist?

AspectIt HelpdeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA (optional)
Work EnvironmentHelpdesk ticketing systems, remote support, on-siteCustomer sites, remote, or call centers
Industry UsageIT departments, MSPs, corporate supportIT companies, tech vendors, corporate support

Both roles involve troubleshooting and supporting IT issues, but It Helpdesk typically focuses on handling user tickets and remote support within an organization, while Technical Support Specialists often provide more in-depth technical assistance, sometimes involving hardware or network issues. The roles overlap in certifications and work environments, but the scope and complexity of support can differ.

What are the most commonly searched types of It Helpdesk jobs in Racine, WI? The most popular types of It Helpdesk jobs in Racine, WI are:
What are popular job titles related to It Helpdesk jobs in Racine, WI? For It Helpdesk jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching It Helpdesk jobs in Racine, WI look for? The top searched job categories for It Helpdesk jobs in Racine, WI are:
What cities near Racine, WI are hiring for It Helpdesk jobs? Cities near Racine, WI with the most It Helpdesk job openings:
IT Helpdesk Specialist

IT Helpdesk Specialist

THE BARTOLOTTA RESTAURANTS

Milwaukee, WI • On-site

Full-time

Re-posted 11 days ago


Job description

Description:

The IT Support Specialist is responsible for providing effective technical support and maintaining the organization’s IT infrastructure. The primary focus for this role is supporting a range of software and systems used in our fine dining restaurants and catering operations, including Microsoft Office 365, Microsoft Azure, and other specialized technologies. Commitment to prompt issue resolution and clear and consistent communication to staff is key to ensuring the seamless execution of high-end dining and catering events.

Requirements:

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Provide timely, professional, and effective technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, system access, and network connectivity issues through in-person, phone, email, and remote support methods.
  • Serve as the first point of contact for IT-related support requests, ensuring issues are documented, prioritized, escalated appropriately, and resolved within established service expectations.
  • Support, maintain, and troubleshoot Microsoft Office 365 applications and services, including Outlook, Teams, OneDrive, SharePoint, and user account management functions.
  • Install, configure, update, and maintain desktop and laptop computers, printers, mobile devices, peripherals, and other technology equipment used throughout the organization.
  • Assist with setup, support, and troubleshooting of technology systems integral to operations, including event management software, catering systems, audiovisual equipment, and point-of-sale (POS) systems.
  • Perform routine system maintenance, software installations, updates, patches, and equipment replacements to ensure optimal performance and security compliance.
  • Configure user accounts, permissions, passwords, and access rights in accordance with company policies and security standards.
  • Support network functionality by assisting with troubleshooting connectivity issues involving Wi-Fi, VPN access, printers, and other network-connected devices.
  • Maintain accurate records of support requests, resolutions, asset inventory, software licensing, and system configurations within designated tracking systems.
  • Monitor and maintain IT inventory levels, ensuring equipment is properly tracked, deployed, recovered, and replaced as necessary.
  • Create and maintain user guides, technical documentation, and standard troubleshooting procedures to support operational consistency and end-user self-service resources.
  • Provide basic technical training and guidance to employees on company-supported hardware, software, cybersecurity awareness, and best practices.
  • Coordinate with external vendors and service providers for equipment repairs, software support, warranty claims, and technology-related services as needed.
  • Assist with onboarding and offboarding processes by preparing equipment, provisioning accounts, and ensuring timely access setup or removal.
  • Maintain confidentiality and security of company systems, user information, and data in accordance with organizational policies and IT best practices.
  • Stay informed on emerging technologies, cybersecurity risks, and industry best practices to support continuous improvement of IT operations and user support services.
  • Support special projects, system upgrades, event-related technology needs, and other operational initiatives as assigned.
  • Perform all other duties as assigned.

QUALIFICATION REQUIREMENTS:

  • Working knowledge of computer hardware, operating systems, networking, and cybersecurity best practices.
  • Strong organizational, time-management, and multitasking skills with the ability to manage competing priorities effectively.
  • Self-directed, dependable, and able to work independently with minimal supervision.
  • Strong interpersonal and customer service skills with the ability to build positive working relationships across all levels of the organization.
  • Clear and professional verbal and written communication skills, including the ability to explain technical information to non-technical users.
  • Ability to work effectively in a fast-paced, service-oriented environment while maintaining professionalism and attention to detail.
  • Strong analytical, troubleshooting, and problem-solving skills with the ability to resolve technical issues efficiently.
  • Ability to identify issues proactively and recommend practical solutions or process improvements.
  • Collaborative team player with the ability to contribute effectively both independently and within a team environment.
  • High level of accuracy and attention to detail when maintaining systems, inventory, and documentation.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Adaptable and willing to learn new technologies, systems, and operational processes.
  • Familiarity with Microsoft Office 365 and basic user account administration preferred.
  • Experience supporting POS systems, event technology, or hospitality-related systems is a plus.
  • Flexibility to support occasional evenings, weekends, or event-related operational needs as required.

EDUCATION and/or EXPERIENCE REQUIREMENTS:

  • Associate's degree in technology or related field OR relevant and equivalent experience.
  • Three to five years’ experience in similar roles.
  • Proven experience in IT support, preferably in high-end dining and event catering.
  • Experience with Microsoft Office365 and Azure.
  • Experience in troubleshooting and usage of specialized event management software and point-of-sale systems, preferred.
  • Must have a reliable car and valid insurance. Travel between multiple Units regularly and on demand should be expected.

PHYSICAL REQUIREMENTS:

  • Ability to sit, stand, walk, bend, kneel, and reach for extended periods throughout the workday.
  • Ability to frequently use hands and fingers to operate computers, keyboards, and other technical equipment.
  • Ability to lift, carry, move, and set up equipment weighing up to 50 pounds.
  • Ability to work under desks, in server or storage areas, and around cabling or network equipment.
  • Ability to travel between company locations or event sites as needed to provide technical support.
  • Visual ability to read screens, technical documents, and equipment labels, including close vision and the ability to distinguish colors related to wiring or system indicators.
  • Ability to hear and communicate effectively in person, over the phone, and through virtual platforms.
  • Ability to respond to urgent technical issues in a fast-paced operational environment, including occasional evening, weekend, or event support as needed.

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.