Vicinitech Inc. is a Managed Service Provider (MSP) specializing in IT consulting services ... and follow-thru experience, helpdesk ticketing system, detailed weekly time reporting ...
Vicinitech Inc. is a Managed Service Provider (MSP) specializing in IT consulting services ... and follow-thru experience, helpdesk ticketing system, detailed weekly time reporting ...
Senior IT Administrator
Brookfield, WI · On-site
$80K - $109K/yr
Manage and continue to improve upon the internal IT Helpdesk ticketing system, providing high-touch, timely technical support for internal employees while identifying and resolving root-cause ...
Senior IT Administrator
Brookfield, WI · On-site
$80K - $109K/yr
Manage and continue to improve upon the internal IT Helpdesk ticketing system, providing high-touch, timely technical support for internal employees while identifying and resolving root-cause ...
Senior IT Administrator
Brookfield, WI · On-site
$80K - $109K/yr
Manage and continue to improve upon the internal IT Helpdesk ticketing system, providing high-touch, timely technical support for internal employees while identifying and resolving root-cause ...
Senior IT Administrator
Brookfield, WI · On-site
$80K - $109K/yr
Manage and continue to improve upon the internal IT Helpdesk ticketing system, providing high-touch, timely technical support for internal employees while identifying and resolving root-cause ...
IT Assistant
Milwaukee, WI · On-site
$20 - $26/hr
... Help Desk and IT Operations support role. Responsibilities: * End User Support at Winter Services including: * * Serve as the primary point of contact for incoming IT support requests via phone and ...
IT Assistant
Milwaukee, WI · On-site
$20 - $26/hr
... Help Desk and IT Operations support role. Responsibilities: * End User Support at Winter Services including: * * Serve as the primary point of contact for incoming IT support requests via phone and ...
IT Assistant
Milwaukee, WI · On-site
$20 - $26/hr
... Help Desk and IT Operations support role. Responsibilities: * End User Support at Winter Services including: * * Serve as the primary point of contact for incoming IT support requests via phone and ...
Quick apply
IT Assistant
Milwaukee, WI · On-site
$20 - $26/hr
... Help Desk and IT Operations support role. Responsibilities: * End User Support at Winter Services including: * * Serve as the primary point of contact for incoming IT support requests via phone and ...
IT Administrator
$38.46/hr
... Help Desk, Desktop Support, or IT Administration experience preferred · Strong knowledge of ... For instant consideration for this IT Administrator position with Adecco in Waukegan, IL, apply ...
Quick apply
IT Administrator
$38.46/hr
... Help Desk, Desktop Support, or IT Administration experience preferred · Strong knowledge of ... For instant consideration for this IT Administrator position with Adecco in Waukegan, IL, apply ...
Intern - IT
Milwaukee, WI · Hybrid
$23.10/hr
Customers are the heart of our business, and we work every day to help grow and support communities ... Job Summary WEC IT Services is organized with 3 Divisions - Operations Applications, Infrastructure ...
Intern - IT
Milwaukee, WI · Hybrid
$23.10/hr
Customers are the heart of our business, and we work every day to help grow and support communities ... Job Summary WEC IT Services is organized with 3 Divisions - Operations Applications, Infrastructure ...
Intern - IT
Milwaukee, WI · Hybrid
$23.10/hr
Customers are the heart of our business, and we work every day to help grow and support communities ... Job Summary WEC IT Services is organized with 3 Divisions - Operations Applications, Infrastructure ...
Intern - IT
Milwaukee, WI · Hybrid
$23.10/hr
Customers are the heart of our business, and we work every day to help grow and support communities ... Job Summary WEC IT Services is organized with 3 Divisions - Operations Applications, Infrastructure ...
Intern - IT
Milwaukee, WI · On-site
$23.10/hr
Customers are the heart of our business, and we work every day to help grow and support communities ... Job Summary WEC IT Services is organized with 3 Divisions - Operations Applications, Infrastructure ...
Intern - IT
Milwaukee, WI · On-site
$23.10/hr
Customers are the heart of our business, and we work every day to help grow and support communities ... Job Summary WEC IT Services is organized with 3 Divisions - Operations Applications, Infrastructure ...
IT Support Tech
Milwaukee, WI · On-site
$21.25 - $29/hr
We help turn jobs into careers. We're currently seeking an IT Support Tech to join our team! The IT Support Technician provides comprehensive technical support across the organization, ensuring ...
IT Support Tech
Milwaukee, WI · On-site
$21.25 - $29/hr
We help turn jobs into careers. We're currently seeking an IT Support Tech to join our team! The IT Support Technician provides comprehensive technical support across the organization, ensuring ...
IT Business Analyst
Milwaukee, WI · On-site
As an IT Business Analyst at Baird, you will play a highly visible, impactful role at the intersection of business and technology, helping shape solutions that drive meaningful outcomes across the ...
IT Business Analyst
Milwaukee, WI · On-site
As an IT Business Analyst at Baird, you will play a highly visible, impactful role at the intersection of business and technology, helping shape solutions that drive meaningful outcomes across the ...
IT Business Analyst
Milwaukee, WI · On-site
As an IT Business Analyst at Baird, you will play a highly visible, impactful role at the intersection of business and technology, helping shape solutions that drive meaningful outcomes across the ...
IT Business Analyst
Milwaukee, WI · On-site
As an IT Business Analyst at Baird, you will play a highly visible, impactful role at the intersection of business and technology, helping shape solutions that drive meaningful outcomes across the ...
IT Business Analyst
Milwaukee, WI · On-site
As an IT Business Analyst at Baird, you will play a highly visible, impactful role at the intersection of business and technology, helping shape solutions that drive meaningful outcomes across the ...
IT Business Analyst
Milwaukee, WI · On-site
As an IT Business Analyst at Baird, you will play a highly visible, impactful role at the intersection of business and technology, helping shape solutions that drive meaningful outcomes across the ...
IT Manager - Corporate
Milwaukee, WI · Hybrid
$110K - $140K/yr
Oversee and manage both the help desk and IT operations teams to ensure efficient and effective service delivery. Develop and enforce policies and procedures that enhance service quality and ...
IT Manager - Corporate
Milwaukee, WI · Hybrid
$110K - $140K/yr
Oversee and manage both the help desk and IT operations teams to ensure efficient and effective service delivery. Develop and enforce policies and procedures that enhance service quality and ...
IT Manager - Corporate
Milwaukee, WI · On-site
$110K - $140K/yr
Oversee and manage both the help desk and IT operations teams to ensure efficient and effective service delivery. Develop and enforce policies and procedures that enhance service quality and ...
IT Manager - Corporate
Milwaukee, WI · On-site
$110K - $140K/yr
Oversee and manage both the help desk and IT operations teams to ensure efficient and effective service delivery. Develop and enforce policies and procedures that enhance service quality and ...
IT Project Manager
Menomonee Falls, WI · On-site
$98K - $117K/yr
* Looking for a technical IT Project Manager who has previously managed app/dev projects using agile ... Previous experience in loyalty programs would be helpful, but not required
IT Project Manager
Menomonee Falls, WI · On-site
$98K - $117K/yr
* Looking for a technical IT Project Manager who has previously managed app/dev projects using agile ... Previous experience in loyalty programs would be helpful, but not required
IT Manager - Corporate
Milwaukee, WI · On-site
$110 - $140/hr
Oversee and manage both the help desk and IT operations teams to ensure efficient and effective service delivery. Develop and enforce policies and procedures that enhance service quality and ...
IT Manager - Corporate
Milwaukee, WI · On-site
$110 - $140/hr
Oversee and manage both the help desk and IT operations teams to ensure efficient and effective service delivery. Develop and enforce policies and procedures that enhance service quality and ...
2027 IT Intern
Waukegan, IL · On-site
$14.25 - $19/hr
Information Technology (IT) Internship Working at Abbott At Abbott, you can do work that matters ... Diabetes We're focused on helping people with diabetes manage their health with life-changing ...
2027 IT Intern
Waukegan, IL · On-site
$14.25 - $19/hr
Information Technology (IT) Internship Working at Abbott At Abbott, you can do work that matters ... Diabetes We're focused on helping people with diabetes manage their health with life-changing ...
Full Time Information Technology Manager
$80K - $110K/hr
The IT Manager is responsible for overseeing the organization's technology infrastructure, ensuring ... Establish service level expectations and monitor help desk performance. * Support onboarding and ...
Full Time Information Technology Manager
$80K - $110K/hr
The IT Manager is responsible for overseeing the organization's technology infrastructure, ensuring ... Establish service level expectations and monitor help desk performance. * Support onboarding and ...
2027 IT Intern
Waukegan, IL · On-site
$14.25 - $19/hr
Information Technology (IT) Internship Working at Abbott At Abbott, you can do work that matters ... Diabetes We're focused on helping people with diabetes manage their health with life-changing ...
2027 IT Intern
Waukegan, IL · On-site
$14.25 - $19/hr
Information Technology (IT) Internship Working at Abbott At Abbott, you can do work that matters ... Diabetes We're focused on helping people with diabetes manage their health with life-changing ...
It Helpdesk information
See Racine, WI salary details
$11.95 - $13.75
2% of jobs
$13.75 - $15.55
6% of jobs
$15.55 - $17.36
12% of jobs
$17.86 is the 25th percentile. Wages below this are outliers.
$17.36 - $19.16
17% of jobs
The median wage is $20.60 / hr.
$19.16 - $20.96
16% of jobs
$20.96 - $22.77
16% of jobs
$23.67 is the 75th percentile. Wages above this are outliers.
$22.77 - $24.57
12% of jobs
$24.57 - $26.37
7% of jobs
$26.37 - $28.18
6% of jobs
$28.18 - $29.98
3% of jobs
$29.98 - $31.78
2% of jobs
$11
$21
$31
How much do it helpdesk jobs pay per hour?
As of Aug 30, 2026, the average hourly pay for it helpdesk in Racine, WI is $21.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.33 per hour, depending on experience, location, and employer.
What is an IT Helpdesk professional?
IT Helpdesk professionals are technical support specialists who assist users with computer hardware, software, and network issues. They serve as the first point of contact for troubleshooting technical problems, either remotely or in-person. Their responsibilities include diagnosing issues, providing solutions, escalating complex problems, and maintaining documentation of support requests. IT Helpdesk staff play a crucial role in ensuring smooth daily operations and minimizing downtime for businesses.
What skills and qualifications are needed to thrive as an IT Helpdesk professional?
To thrive as an IT Helpdesk professional, you need a strong understanding of computer hardware, operating systems, networking basics, and typically a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote troubleshooting tools, and common office software is essential. Excellent communication, patience, and problem-solving skills help build rapport with users and resolve issues efficiently. These skills ensure quick problem resolution, high user satisfaction, and reliable support for business operations.
What are typical challenges faced by IT Helpdesk professionals, and how can they be managed?
IT Helpdesk professionals frequently encounter challenges such as handling high volumes of support requests, troubleshooting a wide range of technical issues, and communicating solutions to users with varying technical backgrounds. Time management and prioritization are key, as is developing a strong knowledge base of common problems and solutions. Building strong communication skills and staying patient under pressure can help ensure smooth interactions with end users. Many organizations also provide training and encourage Helpdesk staff to collaborate closely with technical teams to escalate and resolve more complex issues.
What is the difference between It Helpdesk vs Technical Support Specialist?
| Aspect | It Helpdesk | Technical Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, Cisco CCNA (optional) |
| Work Environment | Helpdesk ticketing systems, remote support, on-site | Customer sites, remote, or call centers |
| Industry Usage | IT departments, MSPs, corporate support | IT companies, tech vendors, corporate support |
Both roles involve troubleshooting and supporting IT issues, but It Helpdesk typically focuses on handling user tickets and remote support within an organization, while Technical Support Specialists often provide more in-depth technical assistance, sometimes involving hardware or network issues. The roles overlap in certifications and work environments, but the scope and complexity of support can differ.
How hard is it helpdesk to get a helpdesk job?
Getting a helpdesk job typically requires basic technical knowledge, customer service skills, and sometimes relevant certifications like CompTIA A+. Entry-level positions are generally accessible to those with a willingness to learn, but competition can vary based on location and experience. Building skills in troubleshooting, operating systems, and remote support tools can improve chances of securing a helpdesk role.
Is IT helpdesk a good career?
IT helpdesk is a viable career option for individuals interested in technical support, troubleshooting, and customer service. It often requires knowledge of operating systems, networking, and common software tools, with opportunities for certifications like CompTIA A+ to advance. The role can lead to higher IT positions such as network administrator or systems analyst.
What does an IT Helpdesk do?
An IT Helpdesk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote tools to resolve problems efficiently.
What are the most commonly searched types of It Helpdesk jobs in Racine, WI?
The most popular types of It Helpdesk jobs in Racine, WI are:
What are popular job titles related to It Helpdesk jobs in Racine, WI?
For It Helpdesk jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching It Helpdesk jobs in Racine, WI look for?
The top searched job categories for It Helpdesk jobs in Racine, WI are:
What cities near Racine, WI are hiring for It Helpdesk jobs?
Cities near Racine, WI with the most It Helpdesk job openings:
Full-time
Re-posted 27 days ago
Job description
Company Description
An established business for 20yrs...Vicinitech Inc. is a Managed Service Provider (MSP) specializing in IT consulting services utilizing cloud and premise-based setups to small and mid-size businesses. Our goal is to emphasize quality of service while providing clients with complete managed services, networking design/support, LAN/WAN multi-office setups, computer service/support, modern technology integration, internet capabilities and more.
Job Description
We seek a responsible, energetic, self-motivated, experienced individual with an entrepreneurial attitude capable of supporting Windows based networks in corporate small to medium sized business environments.
Qualifications
Individual Expectations:
Must possess strong analytical and technical skills, task management and follow-thru experience, helpdesk ticketing system, detailed weekly time reporting, entrepreneurial attitude/personality and rapid understanding of new hardware/software when exposed to them.
Must maintain excellent verbal and written skills as candidate will be working with various clients' onsite and remote thru phone and email. Your professionalism, outgoing personality and attention to detail play a vital role in client satisfaction and retention.
Must have desire to learn new skills for growth potential within the firm.
Demonstrated competency working remote to maintain, monitor and troubleshoot systems both during and after work hours. After hours/remote work requires high-speed internet.
Technical Skills Qualifications:
Demonstrated experience with troubleshooting of all types of Windows PC, Apple MAC, Microsoft 365, printers, wireless setups, tablets, mobile phones and any related hardware/software used in a small business environment.
A plus if you have good understanding and skills related to all parts of data and email security, intrusion detection, level 1 data recovery and containment of volatile outbreaks of virus/spyware/malware.
Additional Information
Minimum Education Required: Full or partial certifications in a technical, computer related field.
Years of Experience Required: Must have 3-5 years of current PC and general IT. Small business consulting experience highly favored.
Expected Travel Time: Approximately 30-40% local travel to client sites predominately in the northern IL suburbs of Lake, Cook and McHenry counties with coverage also in Wisconsin, Chicago Loop & surrounding metro areas. Must have reliable transportation and live within 50 miles from corporate office.
Salary/Hours: Competitive compensation with benefits. After-hours and weekend project/helpdesk work as needed.
To be considered for employment with Vicinitech, you must pass a criminal background check along with competency and technical exams.
Interested candidates should provide references and include salary requirements. We will not accept phone or fax solicitations for this position.
All your information will be kept confidential according to EEO guidelines.
About Vicinitech
Sourced by ZipRecruiter
Company size
1 - 10 Employees
Headquarters location
Antioch, IL, US
Year founded
1999