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It Helpdesk Jobs in Racine, WI (NOW HIRING)

ASSA ABLOY

IT Operations Engineer

Brookfield, WI

IT Operations Engineer Make an Impact Where Technology Meets People We're looking for a hands-on ... Own and manage incoming Help Desk requests (onsite & remote) * Troubleshoot and support desktops ...

Assa Abloy

IT Operations Engineer

Brookfield, WI · On-site

IT Operations Engineer Make an Impact Where Technology Meets People We're looking for a hands-on ... Own and manage incoming Help Desk requests (onsite & remote) * Troubleshoot and support desktops ...

Rockwell Automation

IT Project Manager

Milwaukee, WI · On-site

$97K - $114.80K/yr

Behind our customers - amazing companies that help feed the world, provide life-saving medicine on ... Position Summary We are looking for an accomplished and experienced IT Project Manager to lead ...

Rockwell Automation, Inc.

IT Project Manager

Milwaukee, WI · On-site

$97K - $114.80K/yr

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be ... Position Summary We are looking for an accomplished and experienced IT Project Manager to lead ...

Rockwell Automation

IT Project Manager

Milwaukee, WI · On-site

$97K - $114.80K/yr

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be ... Position Summary We are looking for an accomplished and experienced IT Project Manager to lead ...

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How much do it helpdesk jobs pay per hour?

As of May 28, 2026, the average hourly pay for it helpdesk in Racine, WI is $21.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.33 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Helpdesk professional, and why are they important?

To thrive as an IT Helpdesk professional, you need a strong understanding of computer hardware, operating systems, networking basics, and typically a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote troubleshooting tools, and common office software is essential. Excellent communication, patience, and problem-solving skills help build rapport with users and resolve issues efficiently. These skills ensure quick problem resolution, high user satisfaction, and reliable support for business operations.

What are some typical challenges faced by IT Helpdesk professionals, and how can they be managed effectively?

IT Helpdesk professionals frequently encounter challenges such as handling high volumes of support requests, troubleshooting a wide range of technical issues, and communicating solutions to users with varying technical backgrounds. Time management and prioritization are key, as is developing a strong knowledge base of common problems and solutions. Building strong communication skills and staying patient under pressure can help ensure smooth interactions with end users. Many organizations also provide training and encourage Helpdesk staff to collaborate closely with technical teams to escalate and resolve more complex issues.

What are IT Helpdesk professionals?

IT Helpdesk professionals are technical support specialists who assist users with computer hardware, software, and network issues. They serve as the first point of contact for troubleshooting technical problems, either remotely or in-person. Their responsibilities include diagnosing issues, providing solutions, escalating complex problems, and maintaining documentation of support requests. IT Helpdesk staff play a crucial role in ensuring smooth daily operations and minimizing downtime for businesses.

What is the difference between It Helpdesk vs Technical Support Specialist?

AspectIt HelpdeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA (optional)
Work EnvironmentHelpdesk ticketing systems, remote support, on-siteCustomer sites, remote, or call centers
Industry UsageIT departments, MSPs, corporate supportIT companies, tech vendors, corporate support

Both roles involve troubleshooting and supporting IT issues, but It Helpdesk typically focuses on handling user tickets and remote support within an organization, while Technical Support Specialists often provide more in-depth technical assistance, sometimes involving hardware or network issues. The roles overlap in certifications and work environments, but the scope and complexity of support can differ.

What are popular job titles related to It Helpdesk jobs in Racine, WI? For It Helpdesk jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching It Helpdesk jobs in Racine, WI look for? The top searched job categories for It Helpdesk jobs in Racine, WI are:
What cities near Racine, WI are hiring for It Helpdesk jobs? Cities near Racine, WI with the most It Helpdesk job openings:
It Helpdesk jobs near you

IT Operations Engineer

ASSA ABLOY

Brookfield, WI

Other

Posted 10 days ago

Job description

IT Operations Engineer

Make an Impact Where Technology Meets People

We're looking for a hands-on IT Operations Engineer who thrives on solving problems and keeping people productive. In this role, you'll be the go-to expert supporting desktop technology across multiple locations-tackling everything from day-to-day support to small IT projects that make a real difference.

What You'll Do
  • Own and manage incoming Help Desk requests (onsite & remote)
  • Troubleshoot and support desktops, laptops, printers, phones, mobile devices, and scanners
  • Support Windows, Microsoft 365, Teams, Outlook, Adobe, iOS, and remote access tools
  • Coordinate new hire setups and employee departures
  • Install, maintain, and retire desktop hardware and software
  • Manage Active Directory users, assets, and inventory
  • Test and deploy hardware/software upgrades
  • Support secure access, including badge/fob activation
What You Bring
  • Bachelor's degree in IT, Computer Science, or related field
  • 3-5 years of Help Desk or Desktop Support experience
  • Strong knowledge of Windows OS, Microsoft 365, Active Directory, and mobile devices
  • Proven troubleshooting skills and a customer-first mindset
  • Comfortable supporting executives to frontline employees
  • Organized, adaptable, and able to juggle multiple priorities
Nice to Have
  • Experience supporting multiple facilities and remote users
  • Hardware/software rollout experience
  • Microsoft or Help Desk certifications
  • Exposure to networking, security, and patch management tools
Why Join Us?
  • Work with a collaborative, high-performing IT team
  • Variety in your day-support, projects, and problem-solving
  • Limited travel, steady growth opportunities, and meaningful impact

If you enjoy fast-paced environments, solving complex tech issues, and helping people do their best work-we'd love to hear from you.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access. 

As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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