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2Nd Shift Help Desk Technician Jobs in Racine, WI

IntelliPro

Help Desk Technician

Menomonee Falls, WI · On-site

$20 - $27/hr

Job Summary : IntelliPro is a global leader in talent acquisition and HR solutions, seeking a motivated Client Support - Associate to provide technical assistance and ensure smooth IT operations for ...

Foxconn WI

Helpdesk Technician

Mount Pleasant, WI · On-site

$19.25 - $26/hr

Helpdesk Technician Department: Data Center Service Employment Type: Full Time Location: SMC ... Provide scheduled rotating shift coverage (1st, 2nd, and 3rd shift) * Other duties as assigned.

Foxconn WI

Helpdesk Technician

Mount Pleasant, WI

$20 - $24/hr

The Helpdesk Technician will resolve end-user technical issues, manage system configurations, and ... Provide scheduled rotating shift coverage (1st, 2nd, and 3rd shift) * Other duties as assigned.

River Run Computers

Support Desk Technician

Milwaukee, WI

$19.75 - $26.50/hr

Support Desk Technicians are the ultimate troubleshooters, wielding their knowledge of hardware and software systems like a superhero tool belt. You will be the friendly face clients speak with when ...

River Run Computers Inc

Support Desk Technician

Glendale, WI · On-site

$19.75 - $26.50/hr

Support Desk Technicians are the ultimate troubleshooters, wielding their knowledge of hardware and software systems like a superhero tool belt. You will be the friendly face clients speak with when ...

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2Nd Shift Help Desk Technician information

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How much do 2nd shift help desk technician jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for 2nd shift help desk technician in Racine, WI is $21.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.33 per hour, depending on experience, location, and employer.

What is a 2nd shift help desk technician?

A 2nd Shift Help Desk Technician provides technical support to users during the second shift, typically in the late afternoon to midnight hours. They troubleshoot hardware, software, and network issues, assist with system updates, and ensure smooth IT operations outside regular business hours. This role requires strong problem-solving skills, customer service abilities, and knowledge of various operating systems and applications. Technicians may support employees remotely or in person, depending on the company's needs.

What are the key skills and qualifications needed to thrive as a 2nd shift help desk technician?

To thrive as a 2Nd Shift Help Desk Technician, you need strong technical troubleshooting abilities, knowledge of computer hardware and software, and typically an associate degree or relevant IT certifications. Familiarity with ticketing systems like ServiceNow, remote support tools, and certifications such as CompTIA A+ or Microsoft Certified Professional are often required. Excellent communication, patience, and problem-solving skills help technicians provide superior customer service and adapt to varied user needs. These capabilities ensure swift and effective resolution of technical issues, maintaining productivity during off-hours and supporting organizational operations.

What are some common challenges faced by 2nd shift help desk technicians and how are they addressed?

2Nd Shift Help Desk Technicians often encounter unique challenges such as handling after-hours emergencies, working with minimal on-site supervision, and supporting users in different time zones. To address these challenges, technicians rely on thorough documentation, escalation procedures, and remote support tools to resolve issues efficiently. Building strong communication with daytime IT teams ensures seamless information handoff and continuity of support. Adaptability and self-motivation also help technicians succeed during less traditional work hours.

What job categories do people searching 2Nd Shift Help Desk Technician jobs in Racine, WI look for?

The top searched job categories for 2Nd Shift Help Desk Technician jobs in Racine, WI are:

What cities near Racine, WI are hiring for 2Nd Shift Help Desk Technician jobs?

Cities near Racine, WI with the most 2Nd Shift Help Desk Technician job openings:

2Nd Shift Help Desk Technician jobs near you
Infographic showing various 2Nd Shift Help Desk Technician job openings in Racine, WI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 76% In-person, 15% Hybrid, and 9% Remote job distribution, with an average salary of $45,153 per year, or $21.7 per hour.

Help Desk Technician

Milwaukee, WI • On-site

Veracity Software Pvt. Ltd.
See more jobs at Veracity Software Pvt. Ltd.external

$19.75 - $26.50/hr

Full-time

Re-posted 16 hours ago

Job description

Job Summary:
Veracity Software Pvt. Ltd. is seeking an experienced Help Desk Technician to provide first-line and second-line technical support for City employees and business users. The role involves installing, configuring, troubleshooting, and maintaining desktop applications and hardware while ensuring timely resolution of technical issues and delivering excellent customer service.
Responsibilities:
• provide first-line and second-line technical support for City employees, departments, and business users
• installing, configuring, upgrading, troubleshooting, and maintaining desktop applications, operating systems, hardware, and peripheral devices
• ensuring timely resolution of technical issues and service requests
• serve as a primary point of contact for users experiencing technical difficulties
• diagnosing issues, resolving trouble tickets, escalating complex incidents when necessary
• ensuring excellent customer service throughout the support process
Qualifications:
Required:
• 3+ years of Help Desk, Desktop Support, or Technical Support experience.
• Experience installing, configuring, and upgrading desktop applications.
• Experience troubleshooting hardware, software, and operating system issues.
• Experience managing and resolving trouble tickets.
• Experience supporting Microsoft Windows environments.
• Experience supporting Microsoft Office and productivity applications.
• Experience supporting printers, scanners, and peripheral devices.
• Experience supporting remote users and remote access technologies.
• Experience utilizing ticketing and incident management systems.
• Experience providing technical support in enterprise environments.
• Experience documenting technical issues, resolutions, and procedures.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication abilities.
• Strong desktop and application support knowledge.
• Ability to diagnose hardware and software issues.
• Knowledge of Windows operating systems.
• Knowledge of Microsoft Office applications.
• Ability to prioritize and manage multiple support requests.
• Strong documentation and organizational skills.
• Ability to explain technical concepts to non-technical users.
• Strong attention to detail and follow-through.
Preferred:
• Government or Public Sector experience.
• Experience supporting Active Directory environments.
• Experience supporting Microsoft 365.
• Experience supporting remote desktop technologies.
• Experience supporting mobile devices and tablets.
• Experience with ServiceNow, Remedy, Jira Service Management, or similar ticketing systems.
• Experience supporting network connectivity troubleshooting.
• Experience supporting enterprise software applications.
• Technical certifications such as: CompTIA A+, CompTIA Network+, Microsoft Certifications, HDI Support Certifications
Company:
At Veracity, if you have an idea you want to validate, a product you need to build, or an existing product that needs optimization, our teams are trained to jump in wherever needed. Founded in 2010, the company is headquartered in Iselin, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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