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It Help Desk Jobs in Racine, WI (NOW HIRING)

Badger Meter Inc

Help Desk Supervisor

Milwaukee, WI · On-site

$60 - $80/hr

Career growth and development opportunities designed to help you achieve your potential. A ... The Service Desk Supervisor is responsible for leading the day-to-day operations of the IT Service ...

Badger Meter

Help Desk Supervisor

Milwaukee, WI · On-site

Career growth and development opportunities designed to help you achieve your potential. * A ... The Service Desk Supervisor is responsible for leading the day-to-day operations of the IT Service ...

Badger Meter

Help Desk Supervisor

Milwaukee, WI · On-site

Career growth and development opportunities designed to help you achieve your potential. * A ... The Service Desk Supervisor is responsible for leading the day-to-day operations of the IT Service ...

ATC Transportation

Be Seen First

Help Desk Analyst

Pleasant Prairie, WI · On-site

$22 - $30/hr

Follow standard help desk procedures * Identify and escalate situations requiring urgent attention ... Human Resources Accounting Compliance Information Technology Purchasing Quality Systems Companies ...

A.B. Data, Ltd.

IT Manager - Corporate

Milwaukee, WI · Hybrid

$110K - $140K/yr

Oversee and manage both the help desk and IT operations teams to ensure efficient and effective service delivery. Develop and enforce policies and procedures that enhance service quality and ...

AB Data

IT Manager - Corporate

Milwaukee, WI · On-site

$110K - $140K/yr

Oversee and manage both the help desk and IT operations teams to ensure efficient and effective service delivery. Develop and enforce policies and procedures that enhance service quality and ...

A.B. Data, Ltd.

IT Manager - Corporate

Milwaukee, WI · On-site

$110 - $140/hr

Oversee and manage both the help desk and IT operations teams to ensure efficient and effective service delivery. Develop and enforce policies and procedures that enhance service quality and ...

Veracity Software Pvt. Ltd.

Help Desk Technician

Milwaukee, WI · On-site

$19.75 - $26.50/hr

Ltd. is seeking an experienced Help Desk Technician to provide first-line and second-line technical ... access technologies. • Experience utilizing ticketing and incident management systems. • ...

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All JobsIt Help Desk JobsIt Help Desk Jobs in Racine, WI

It Help Desk information

See Racine, WI salary details

$11

$21

$31

How much do it help desk jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for it help desk in Racine, WI is $21.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.33 per hour, depending on experience, location, and employer.

What is an IT Help Desk professional?

IT Help Desk professionals are technical support specialists who assist users with computer, software, and network issues. They are often the first point of contact for employees or customers experiencing technical problems, providing troubleshooting, guidance, and solutions either remotely or in person. Their responsibilities include resolving hardware and software issues, answering technical questions, and escalating complex problems to higher-level IT staff when necessary. IT Help Desk workers play a crucial role in maintaining productivity by ensuring that technology runs smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT Help Desk professional?

To excel as an IT Help Desk professional, you need strong troubleshooting abilities, foundational knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure quick and effective technical support, minimizing downtime and enhancing user satisfaction.

What are some common challenges faced by IT Help Desk professionals, and how can they be managed effectively?

IT Help Desk professionals often encounter challenges such as handling high volumes of support tickets, dealing with frustrated users, and staying updated with rapidly changing technologies. Managing these challenges involves effective time management, strong communication skills, and ongoing technical training. Many teams use ticketing systems to prioritize requests and regular team meetings to share solutions, which can help reduce stress and improve overall efficiency. Building rapport with users and fostering a collaborative team environment also play a key role in successfully navigating daily obstacles.

What is the difference between It Help Desk vs Technical Support Specialist?

AspectIT Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Industry UsageIT service providers, corporate IT departmentsHardware/software vendors, IT service companies
Job FocusTroubleshooting, user support, ticket managementTechnical issue resolution, product support, troubleshooting

Both roles involve troubleshooting and supporting users, often requiring similar certifications. The IT Help Desk typically handles a broader range of user issues via help desk systems, while Technical Support Specialists may focus more on specific products or technical problems, often with more in-depth technical knowledge.

Is help desk a good entry-level IT job?

Help desk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and using tools like ticketing systems. They offer valuable experience in customer service, technical skills, and understanding IT environments, making them a good starting point for a career in IT.

What does an IT Help Desk do?

An IT Help Desk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote access tools. Strong communication skills and knowledge of operating systems and common software are essential for this role.

What are the most commonly searched types of It Help Desk jobs in Racine, WI?

The most popular types of It Help Desk jobs in Racine, WI are:

What are popular job titles related to It Help Desk jobs in Racine, WI?

For It Help Desk jobs in Racine, WI, the most frequently searched job titles are:

What job categories do people searching It Help Desk jobs in Racine, WI look for?

The top searched job categories for It Help Desk jobs in Racine, WI are:

What cities near Racine, WI are hiring for It Help Desk jobs?

Cities near Racine, WI with the most It Help Desk job openings:

It Help Desk jobs near you
Infographic showing various It Help Desk job openings in Racine, WI as of August 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $45,153 per year, or $21.7 per hour.

Printer Technician/Help Desk Support

Managed Staffing

Racine, WI • On-site

$23 - $25/hr

Contractor

Re-posted 21 days ago

Job description

Job Title: IT Help Desk Support & Printer Technician (Print Support Specialist I)


Work Site Address: 3801 Spring Street, Racine, WI 53405
Work Type: W-2 Contract | Onsite
Schedule: Monday to Friday | 8:00 AM – 5:00 PM | 1-hour lunch
Hours/Week: 40
Travel Required: Yes (up to 30%) between hospital campuses and clinics using personal vehicle
 

Position Overview:

Ricoh is seeking a customer-service-focused IT Help Desk Support & Printer Technician to support the daily operations of printer and device support at Ascension hospital campuses. This is a field-based role requiring regular travel between multiple sites within Racine, WI, and frequent walking within large hospital environments.

The ideal candidate is a self-starter with excellent customer service skills, hands-on printer troubleshooting ability, and knowledge of device support tools and HP-certified equipment.

Key Responsibilities:

  • Provide daily support for site-specific network and workstation printers.

  • Serve as the first responder for minor printer issues (e.g., paper jams, toner replacement).

  • Deliver toner and printer supplies using a flat cart or dolly as needed.

  • Conduct printer assessments and basic troubleshooting after training.

  • Respond promptly and professionally to customer support requests; escalate when necessary.

  • Maintain inventory of onsite hardware, hot swap units, and consumables.

  • Log service calls, maintenance activities, and meter reads using TRAC Solution.

  • Keep the customer informed throughout the service process.

  • Coordinate with the Printer Fleet Manager or Integrated Account Manager regarding fleet performance.

  • Assist with printer procurement when needed.

Qualifications:

  • High School Diploma or equivalent required.

  • HP Certifications – REQUIRED.

  • Valid Driver’s License and reliable personal vehicle – REQUIRED (travel reimbursed as per company policy).

  • Experience in IT Help Desk Support or Technical Printer Support is preferred.

  • Strong working knowledge of networked printers, common troubleshooting tools, and ticketing platforms.

  • Ability to lift up to 20 lbs. and walk extensively throughout the day.

  • Excellent documentation and communication skills.

Preferred Experience:

  • Previous support experience in healthcare or large-scale enterprise environments.

  • Familiarity with printer fleet tools and databases.

  • Experience using TRAC Solution or similar service management software.

  • Understanding of printer connectivity (USB, Ethernet, wireless) and minor hardware repair.