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It Help Desk Jobs in Racine, WI (NOW HIRING)

mcts

MANAGER OF IT ANALYTICS

Milwaukee, WI

$77K - $97K/yr

Information Technology FLSA Status: Exempt, Non-Represented Annual Salary Range: $77,600 - $97,033 ... Reviews help desk issues assigned to analytical staff for timely and proper resolution. * Responds ...

Komatsu

IT Desktop Support Technician

Milwaukee, WI · On-site

$55K/yr

Two+ years of experience in IT support, help desk, or related technical role. * Relevant certifications (CompTIA A+, Microsoft Certified Desktop Support Technician, etc.) are a plus. * Travel ...

Brenntag

IT Support Engineer L1

Wauwatosa, WI

... help desk, IT support, or desktop support role * Equivalent combination of education and hands-on experience will be considered Skills * Proficiency in troubleshooting Windows 10/11 environments ...

Brenntag AG

IT Support Engineer L1

Wauwatosa, WI · On-site

... help desk, IT support, or desktop support role * Equivalent combination of education and hands-on experience will be considered Skills * Proficiency in troubleshooting Windows 10/11 environments ...

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All JobsIt Help Desk JobsIt Help Desk Jobs in Racine, WI

It Help Desk information

See Racine, WI salary details

$11

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$31

How much do it help desk jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for it help desk in Racine, WI is $21.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.33 per hour, depending on experience, location, and employer.

Is helpdesk a good entry-level IT job?

Helpdesk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and maintaining hardware and software. They often require basic knowledge of operating systems, networking, and customer service skills, making them suitable for those starting a career in IT.

What is the difference between It Help Desk vs Technical Support Specialist?

AspectIT Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Industry UsageIT service providers, corporate IT departmentsHardware/software vendors, IT service companies
Job FocusTroubleshooting, user support, ticket managementTechnical issue resolution, product support, troubleshooting

Both roles involve troubleshooting and supporting users, often requiring similar certifications. The IT Help Desk typically handles a broader range of user issues via help desk systems, while Technical Support Specialists may focus more on specific products or technical problems, often with more in-depth technical knowledge.

What are the key skills and qualifications needed to thrive as an IT Help Desk professional, and why are they important?

To excel as an IT Help Desk professional, you need strong troubleshooting abilities, foundational knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure quick and effective technical support, minimizing downtime and enhancing user satisfaction.

What jobs make $3,000 a day?

High-paying jobs that can earn $3,000 a day include specialized IT roles such as senior IT consultants, cybersecurity experts, and cloud architects, often requiring advanced certifications and extensive experience. These roles typically involve consulting, project management, or technical leadership in high-demand industries and may be project-based or commission-driven.

What are some common challenges faced by IT Help Desk professionals, and how can they be managed effectively?

IT Help Desk professionals often encounter challenges such as handling high volumes of support tickets, dealing with frustrated users, and staying updated with rapidly changing technologies. Managing these challenges involves effective time management, strong communication skills, and ongoing technical training. Many teams use ticketing systems to prioritize requests and regular team meetings to share solutions, which can help reduce stress and improve overall efficiency. Building rapport with users and fostering a collaborative team environment also play a key role in successfully navigating daily obstacles.

What does an IT help desk do?

An IT help desk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and resolving technical problems, often using ticketing systems and remote tools to ensure smooth IT operations.

What jobs pay 4000 a week without a degree?

In IT help desk roles, earning $4,000 a week typically requires extensive experience, specialized skills, or certifications such as CompTIA or Cisco. High-paying positions may involve senior support, network administration, or cybersecurity tasks, often with long hours or freelance contracts, but such earnings are uncommon without formal education or significant expertise.

What are IT Help Desk professionals?

IT Help Desk professionals are technical support specialists who assist users with computer, software, and network issues. They are often the first point of contact for employees or customers experiencing technical problems, providing troubleshooting, guidance, and solutions either remotely or in person. Their responsibilities include resolving hardware and software issues, answering technical questions, and escalating complex problems to higher-level IT staff when necessary. IT Help Desk workers play a crucial role in maintaining productivity by ensuring that technology runs smoothly and efficiently.
What are the most commonly searched types of It Help Desk jobs in Racine, WI? The most popular types of It Help Desk jobs in Racine, WI are:
What are popular job titles related to It Help Desk jobs in Racine, WI? For It Help Desk jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching It Help Desk jobs in Racine, WI look for? The top searched job categories for It Help Desk jobs in Racine, WI are:
What cities near Racine, WI are hiring for It Help Desk jobs? Cities near Racine, WI with the most It Help Desk job openings:
It Help Desk jobs near you
Infographic showing various It Help Desk job openings in Racine, WI as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $45,153 per year, or $21.7 per hour.

MANAGER OF IT ANALYTICS

Milwaukee County Transit System

Milwaukee, WI • On-site

$77K - $97K/yr

Full-time

Re-posted 13 days ago

Job description

Job Title: Manager of IT Analytics
Department: Information Technology
FLSA Status: Exempt, Non-Represented
Annual Salary Range: $77,600 - $97,033
JOB SUMMARY:
Provide direct management and oversight of Business Systems Analysts and Business intelligence Reporting Analysts. Provides direction, support and training of staff to review, analyze, and evaluate user needs to create systems solutions that support overall business strategies. Provides timelines, support and best practice solutions for the analytical staff. Responsible for all goal setting, reviews and coordination of efforts amongst analytical staff. Ensures proper installment of 3rd party software to include proper follow-up processes such as status updates, roll out plans, user training and user documentation. Assure coverage in assignments as well as backup to the team and mentoring when needed. Assist in the testing of the effectiveness of new and existing software. Manages the flow of information and adherence of vendors to IT project timelines. Assists with data extractions and business intelligence reporting. Fosters the transfer and retention of business processes and knowledge.
ESSENTIAL FUNCTIONS:
  • Manages and trains Business Systems Analysts and Business Intelligence Reporting Analyst in proper techniques and best practices.
  • Manages analytical team efforts.
  • Manages implementation of software purchases and updates.
  • Reviews, adjusts and adapts Functional and Technical specifications of current and future processes.
  • Helps coordinate effort of analytical staff with rest of the IT staff.
  • Participates in IT management meetings and relays pertinent information to staff.
  • Provides training and direction to Analytical staff.
  • Assists analytical staff with problem resolution.
  • Reviews help desk issues assigned to analytical staff for timely and proper resolution.
  • Responds to various inquiries from departments concerning software updates, performance, solutions to data issues and overall processes.
  • Provides analysis and monitors dashboards
  • Performs other duties as required.

QUALIFICATIONS:
  • Bachelor's degree in information technology or 10 years of experience in Information Technology.
  • Two (2) years of experience required as a Manager in Information Technology field.
  • Five (5) years of experience required as a Business Systems Analyst.
  • Five (5) years of experience required implementing enterprise systems.
  • Five (5) years of experience required in Business intelligence / Data science.
  • Five (5) years of experience with Power BI business intelligence software.
  • Two (2) years of experience required training staff on systems and procedures.
  • Two (2) years of experience with project management duties and tools.

KNOWLEDGE, SKILLS, AND ABILITIES:
  • Knowledge of systems analysis procedures and best practices.
  • Knowledge of Project management software.
  • Knowledge of Crystal Reports or other reporting tools.
  • Knowledge of ANSI Structured Query Language.
  • Knowledge of dashboard creation.
  • Skilled in the use of computers, spreadsheet and database software.
  • Ability to manage, review and develop staff.
  • Ability to learn Milwaukee County Transit System services and operations.
  • Ability to troubleshoot and upgrade software.
  • Ability to review, develop and manage project plans.
  • Ability to develop and test problem solutions.
  • Ability to write detailed project specifications
  • Ability to stay current on IT issues.
  • Ability to develop and maintain effective and appropriate working relationships.
  • Ability to communicate effectively, both verbally and in writing.
  • Ability to work independently.

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL FACTORS:
  • Work is frequently conducted in an office or similar indoor environment relatively free from unpleasant conditions or hazards. Incumbent is sometimes located in an outdoor, vehicle, warehouse or shop environment.
  • Physical requirements are those described as sedentary work exerting 10 pounds of force occasionally or a negligible amount of force frequently.

DISCLAIMER STATEMENT:
The above are general requirements that must be met for consideration. They are not intended to be an exhaustive list of job qualifications or job duties.
Milwaukee Transport Services Inc. (Milwaukee County Transit System) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age; military status, status as a qualified individual with a disability or any other characteristic protected by law.

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