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It Help Desk Jobs in Racine, WI (NOW HIRING)

Assa Abloy

IT Operations Engineer

Brookfield, WI · On-site

IT Operations Engineer Make an Impact Where Technology Meets People We're looking for a hands-on ... Own and manage incoming Help Desk requests (onsite & remote) * Troubleshoot and support desktops ...

ASSA ABLOY

IT Operations Engineer

Brookfield, WI · On-site

IT Operations Engineer Make an Impact Where Technology Meets People We're looking for a hands-on ... Own and manage incoming Help Desk requests (onsite & remote) * Troubleshoot and support desktops ...

Phoenix Products LLC

IT SPECIALIST

Milwaukee, WI · On-site

The IT Specialist is responsible for providing frontline technical support and maintaining a ... Document incidents, solutions, and processes in the help desk system. * Escalate complex issues as ...

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All JobsIt Help Desk JobsIt Help Desk Jobs in Racine, WI

It Help Desk information

See Racine, WI salary details

$11

$21

$31

How much do it help desk jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for it help desk in Racine, WI is $21.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.33 per hour, depending on experience, location, and employer.

What is the difference between It Help Desk vs Technical Support Specialist?

AspectIT Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Industry UsageIT service providers, corporate IT departmentsHardware/software vendors, IT service companies
Job FocusTroubleshooting, user support, ticket managementTechnical issue resolution, product support, troubleshooting

Both roles involve troubleshooting and supporting users, often requiring similar certifications. The IT Help Desk typically handles a broader range of user issues via help desk systems, while Technical Support Specialists may focus more on specific products or technical problems, often with more in-depth technical knowledge.

What are the key skills and qualifications needed to thrive as an IT Help Desk professional, and why are they important?

To excel as an IT Help Desk professional, you need strong troubleshooting abilities, foundational knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure quick and effective technical support, minimizing downtime and enhancing user satisfaction.

What are some common challenges faced by IT Help Desk professionals, and how can they be managed effectively?

IT Help Desk professionals often encounter challenges such as handling high volumes of support tickets, dealing with frustrated users, and staying updated with rapidly changing technologies. Managing these challenges involves effective time management, strong communication skills, and ongoing technical training. Many teams use ticketing systems to prioritize requests and regular team meetings to share solutions, which can help reduce stress and improve overall efficiency. Building rapport with users and fostering a collaborative team environment also play a key role in successfully navigating daily obstacles.

What are IT Help Desk professionals?

IT Help Desk professionals are technical support specialists who assist users with computer, software, and network issues. They are often the first point of contact for employees or customers experiencing technical problems, providing troubleshooting, guidance, and solutions either remotely or in person. Their responsibilities include resolving hardware and software issues, answering technical questions, and escalating complex problems to higher-level IT staff when necessary. IT Help Desk workers play a crucial role in maintaining productivity by ensuring that technology runs smoothly and efficiently.
What are the most commonly searched types of It Help Desk jobs in Racine, WI? The most popular types of It Help Desk jobs in Racine, WI are:
What are popular job titles related to It Help Desk jobs in Racine, WI? For It Help Desk jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching It Help Desk jobs in Racine, WI look for? The top searched job categories for It Help Desk jobs in Racine, WI are:
What cities near Racine, WI are hiring for It Help Desk jobs? Cities near Racine, WI with the most It Help Desk job openings:
It Help Desk jobs near you
Infographic showing various It Help Desk job openings in Racine, WI as of June 2026, with employment types broken down into 83% Full Time, 6% Part Time, and 11% Contract. Highlights an 100% In-person job distribution, with an average salary of $45,153 per year, or $21.7 per hour.

IT Operations Engineer

Assa Abloy

Brookfield, WI • On-site

Full-time

Posted 23 days ago

Job description

IT Operations Engineer
Make an Impact Where Technology Meets People
We're looking for a hands-on IT Operations Engineer who thrives on solving problems and keeping people productive. In this role, you'll be the go-to expert supporting desktop technology across multiple locations-tackling everything from day-to-day support to small IT projects that make a real difference.
What You'll Do
  • Own and manage incoming Help Desk requests (onsite & remote)
  • Troubleshoot and support desktops, laptops, printers, phones, mobile devices, and scanners
  • Support Windows, Microsoft 365, Teams, Outlook, Adobe, iOS, and remote access tools
  • Coordinate new hire setups and employee departures
  • Install, maintain, and retire desktop hardware and software
  • Manage Active Directory users, assets, and inventory
  • Test and deploy hardware/software upgrades
  • Support secure access, including badge/fob activation

What You Bring
  • Bachelor's degree in IT, Computer Science, or related field
  • 3-5 years of Help Desk or Desktop Support experience
  • Strong knowledge of Windows OS, Microsoft 365, Active Directory, and mobile devices
  • Proven troubleshooting skills and a customer-first mindset
  • Comfortable supporting executives to frontline employees
  • Organized, adaptable, and able to juggle multiple priorities

Nice to Have
  • Experience supporting multiple facilities and remote users
  • Hardware/software rollout experience
  • Microsoft or Help Desk certifications
  • Exposure to networking, security, and patch management tools

Why Join Us?
  • Work with a collaborative, high-performing IT team
  • Variety in your day-support, projects, and problem-solving
  • Limited travel, steady growth opportunities, and meaningful impact

If you enjoy fast-paced environments, solving complex tech issues, and helping people do their best work-we'd love to hear from you.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.
As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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