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Senior Nmci Help Desk Jobs in Racine, WI (NOW HIRING)

Sunrise Systems Inc

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Senior Infrastructure Project Manager_ 26-04011

Milwaukee, WI · On-site

$47 - $61/hr

Senior Infrastructure Project Manager Location: Hybrid 2-3 days onsite in Milwaukee, WI Duration: 6 ... Partner with the Directors of IT Infrastructure and Security and IT Operations and Help Desk, and ...

New

Komatsu

Sr. Desktop Support Technician

Milwaukee, WI · On-site

$65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Sr. Desktop Support Technician Posting Start Date: 6/8/26 Job Location (Short): Milwaukee ... Five+ years of experience in IT support, help desk, or related technical role. * Relevant ...

Cohen & Co.

Assurance Product Owner

Milwaukee, WI · On-site

  • PTO

Collaborate with the Senior Manager, Product Management for Assurance, business stakeholders ... Provide Level 2 support for Assurance technology solutions after initial triage by the IT help desk ...

Impact Networking

Systems Engineer I

Brookfield, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... of senior engineers; and assist with planning changes and implementing corrective actions. This ... Minimum of 2 years of experience in IT support, help desk, systems administration, or technical ...

Milwaukee Tool

Customer Success Manager

Brookfield, WI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

... senior leaders and executive sponsors. * Strong understanding of construction operations ... Experience using Salesforce or a similar CRM, customer success platform, help desk system ...

Milwaukee Tool

Customer Success Manager

Brookfield, WI

  • Medical

  • Dental

  • Vision

  • Retirement

... senior leaders and executive sponsors. * Strong understanding of construction operations ... Experience using Salesforce or a similar CRM, customer success platform, help desk system ...

Milwaukee Tool

Customer Success Manager

Brookfield, WI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

... senior leaders and executive sponsors. * Strong understanding of construction operations ... Experience using Salesforce or a similar CRM, customer success platform, help desk system ...

Komatsu

IT Desktop Support Technician

Milwaukee, WI · On-site

$55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Escalate complex issues to senior support staff or system administrators as needed. * Support IT ... Two+ years of experience in IT support, help desk, or related technical role. * Relevant ...

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All JobsNmci Help Desk JobsSenior Nmci Help Desk JobsSenior Nmci Help Desk Jobs in Racine, WI

Senior Nmci Help Desk information

See Racine, WI salary details

$23.4K

$75.3K

$153.3K

How much do senior nmci help desk jobs pay per year?

As of Aug 16, 2026, the average yearly pay for senior nmci help desk in Racine, WI is $75,283.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,900.00 and $96,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior NMCI Help Desk specialist, and why are they important?

To thrive as a Senior NMCI Help Desk specialist, you need advanced knowledge of network troubleshooting, Windows and enterprise systems, and typically a relevant associate's or bachelor's degree along with DoD 8570-compliant certifications such as CompTIA Security+ or A+. Familiarity with Navy Marine Corps Intranet (NMCI) systems, ticketing software like Remedy, and remote support tools is essential. Strong problem-solving abilities, clear communication, and customer service skills help build trust and ensure effective resolution of user issues. These competencies are critical for maintaining the security, reliability, and smooth operation of the NMCI network environment.

Is the Senior Nmci Help Desk 24/7?

The Senior NMCI Help Desk typically operates during standard business hours, but some support services may be available 24/7 depending on the organization’s policies and the specific support contract. It is advisable to check with the employer for exact shift schedules and on-call requirements for this role.

How do I get into a senior Nmci Help Desk role?

To qualify for a senior NMCI Help Desk role, candidates typically need several years of experience in IT support, strong knowledge of network and system troubleshooting, and familiarity with NMCI systems and tools. Earning relevant certifications such as CompTIA A+ or Network+ can enhance prospects, and demonstrating leadership or advanced technical skills is often required for senior positions.

Are Senior Nmci Help Desk jobs still in demand?

Senior NMCI Help Desk positions remain in demand due to ongoing needs for technical support within government and defense sectors. These roles often require strong troubleshooting skills, knowledge of ticketing systems, and security protocols, making experienced help desk professionals valuable in maintaining operational continuity.

How does a Senior NMCI Help Desk professional typically collaborate with other IT teams to resolve complex technical issues?

As a Senior NMCI Help Desk professional, you will frequently work alongside network engineers, cybersecurity specialists, and system administrators to troubleshoot and resolve escalated technical problems. This collaboration often involves participating in incident response calls, documenting issues in ticketing systems, and providing detailed technical information to assist in root cause analysis. Effective communication and teamwork are essential, as you serve as a bridge between end-users and specialized IT teams, ensuring timely solutions and high customer satisfaction.

What is a Senior NMCI Help Desk?

Senior NMCI Help Desk professionals are experienced technical support specialists responsible for providing advanced assistance and troubleshooting for users of the Navy Marine Corps Intranet (NMCI). They serve as a primary point of contact for resolving complex IT issues, managing escalations, and ensuring the smooth operation of network and computer systems within the NMCI environment. These professionals often mentor junior help desk staff, coordinate with higher-level technical teams, and help implement best practices for IT service management. Their expertise is crucial in maintaining security, efficiency, and reliability across the Navy and Marine Corps' IT infrastructure.

What is the difference between Senior Nmci Help Desk vs Help Desk Technician?

AspectSenior Nmci Help DeskHelp Desk Technician
CertificationsCompTIA A+, Security+, ITILCompTIA A+ or similar
Work EnvironmentMilitary and government agencies, secure networksCorporate, small business, or IT support centers
ResponsibilitiesAdvanced troubleshooting, system administration, security protocolsBasic troubleshooting, user support, hardware/software setup

The Senior Nmci Help Desk typically handles more complex issues, security, and system management within government environments, requiring advanced certifications. Help Desk Technicians focus on routine user support and hardware/software troubleshooting. The senior role demands more experience and specialized knowledge, whereas the technician role is entry to mid-level support.

What are popular job titles related to Senior Nmci Help Desk jobs in Racine, WI?

For Senior Nmci Help Desk jobs in Racine, WI, the most frequently searched job titles are:

What job categories do people searching Senior Nmci Help Desk jobs in Racine, WI look for?

The top searched job categories for Senior Nmci Help Desk jobs in Racine, WI are:

What cities near Racine, WI are hiring for Senior Nmci Help Desk jobs?

Cities near Racine, WI with the most Senior Nmci Help Desk job openings:

Senior Nmci Help Desk jobs near you

Help Desk Engineer

Heritage Senior Living

West Allis, WI • On-site

Other

Re-posted 2 days ago

Heritage Senior Living (Wisconsin) rating

5.7

Company rating: 5.7 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

IT Help Desk Engineer Full-Time Position
Heritage Senior Living West Allis, WI
Heritage Senior Living is exceptional team-orientated organization with a growth mindset. We're dedicated to providing our employees with the resources and tools they need to grow professionally and personally. We believe everyone wants to become the very best version of themselves. We're here to help them along the way!
Heritage Senior Living is currently seeking an IT Help Desk Engineer to join our corporate support team located in West Allis, WI!
As one of the country's industry leaders, we provide exceptional senior care and services throughout Wisconsin. Heritage Senior Living's goals are to enhance residents' quality of life and to continue its growth and success. Our plan is to open one to two new senior communities per year and develop centers for excellence that provide comfort, care, quality and specialized dementia services.
The Help Desk Engineer is responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.
Essential Duties and Responsibilities
  • Responding and logging to Helpdesk Emails & Phone Calls
  • Set up workstations (Laptops, Desktops, Printers, etc.)
  • Setup Mobile Devices (iPhones, Android) & MDM software
  • Setup Tablet Devices (iPads, Android)
  • Add/Remove users in Active Directory, Office 365, Sharepoint, and other software
  • Train and Assist new users on how to use the computer, and software services we provide them
  • Develop training materials/manuals and facilitates information systems training
  • Check computer hardware (HDD, mouse's, keyboards etc.) to ensure functionality
  • Setup & Assist in Audio & Visual needs when needed (Projectors, TV's, PowerPoint, Conference Calls)
  • Install and configure appropriate software and functions according to specifications (Ex. Printer, Copier, Check Scanning drivers & software)
  • Researches and remains current with I.T. trends, system information changes/updates and recommends improvements as needed
  • Assist in developing and maintain local networks in ways that optimize performance & create procedures in case of an emergency
  • Investigating, diagnosing and solving computer software and hardware faults
  • Ensure security and privacy of networks and computer systems
  • Organize and schedule upgrades and maintenance without deterring others from completing their work
  • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
  • Maintain records/logs of repairs and fixes and maintenance schedule
  • Identify computer or network equipment shortages

Essential Functions
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Communication: speaks clearly and hears at normal workplace volume
  • Written communication: writes at professional level and able to read and interpret written information.
  • Ability to sit, stand, walk, and kneel occasionally throughout 8-hour work day.
  • Ability to lift to 50 pounds on regular basis.
  • Ability to visually see reading materials, monitors, paper logs, etc. Ability to see up to 50 feet.
  • Attendance/punctuality: must be able to work 8 to 12-hour days

To perform this job successfully, an individuals must be able to perform each essential duty. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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