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Senior Nmci Help Desk Jobs (NOW HIRING)

CSA Global LLC

Help Desk Manager

Washington, DC · On-site

... senior management review. * Enterprise Coordination & ACTR Oversight: Serve as the Assistant ... Interface directly with NMCI, Navy Enterprise Service Desk (NESD), DISA Joint Service Provider (JSP ...

CSA Global LLC

Help Desk Manager

Washington, DC · Hybrid

... senior management review. * Enterprise Coordination & ACTR Oversight: Serve as the Assistant ... Interface directly with NMCI, Navy Enterprise Service Desk (NESD), DISA Joint Service Provider (JSP ...

Sabre Systems LLC

NMCI Representative

Patuxent River, MD · On-site

... help desk experience. * Bachelor's in Information Technology (IT) * Experience supporting NMCI ... NGEN, or DoD enterprise networks preferred. * Knowledge of Windows operating systems and Microsoft ...

Sabre Systems

NMCI Representative

Patuxent River, MD · On-site

... help desk experience. * Bachelor's in Information Technology (IT) * Experience supporting NMCI ... NGEN, or DoD enterprise networks preferred. * Knowledge of Windows operating systems and Microsoft ...

New

Sabre Systems LLC

NMCI Representative

Patuxent River, MD · On-site

... help desk experience. * Bachelor's in Information Technology (IT) * Experience supporting NMCI ... NGEN, or DoD enterprise networks preferred. * Knowledge of Windows operating systems and Microsoft ...

New

C3EL

Senior Help Desk Manager

Honolulu, HI · On-site

Senior Help Desk Manager Security Clearance: Secret Location : Fort Shafter Flats, HI (Due to the nature of the work and contract requirements, U.S. Citizenship is required. ) Description: C3EL is ...

C3EL

Senior Help Desk Technician

Anchorage, AK

$20.50 - $27.50/hr

Senior Help Desk Technician Security Clearance: Secret Location : Alaska - Fort Richardson & Fort Wainwright (Due to the nature of the work and contract requirements, U.S. Citizenship is required ...

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Senior Nmci Help Desk information

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$25K

$80.3K

$163.5K

How much do senior nmci help desk jobs pay per year?

As of Aug 10, 2026, the average yearly pay for senior nmci help desk in the United States is $80,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $103,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior NMCI Help Desk specialist, and why are they important?

To thrive as a Senior NMCI Help Desk specialist, you need advanced knowledge of network troubleshooting, Windows and enterprise systems, and typically a relevant associate's or bachelor's degree along with DoD 8570-compliant certifications such as CompTIA Security+ or A+. Familiarity with Navy Marine Corps Intranet (NMCI) systems, ticketing software like Remedy, and remote support tools is essential. Strong problem-solving abilities, clear communication, and customer service skills help build trust and ensure effective resolution of user issues. These competencies are critical for maintaining the security, reliability, and smooth operation of the NMCI network environment.

Is the Senior Nmci Help Desk 24/7?

The Senior NMCI Help Desk typically operates during standard business hours, but some support services may be available 24/7 depending on the organization’s policies and the specific support contract. It is advisable to check with the employer for exact shift schedules and on-call requirements for this role.

How do I get into a senior Nmci Help Desk role?

To qualify for a senior NMCI Help Desk role, candidates typically need several years of experience in IT support, strong knowledge of network and system troubleshooting, and familiarity with NMCI systems and tools. Earning relevant certifications such as CompTIA A+ or Network+ can enhance prospects, and demonstrating leadership or advanced technical skills is often required for senior positions.

Are Senior Nmci Help Desk jobs still in demand?

Senior NMCI Help Desk positions remain in demand due to ongoing needs for technical support within government and defense sectors. These roles often require strong troubleshooting skills, knowledge of ticketing systems, and security protocols, making experienced help desk professionals valuable in maintaining operational continuity.

How does a Senior NMCI Help Desk professional typically collaborate with other IT teams to resolve complex technical issues?

As a Senior NMCI Help Desk professional, you will frequently work alongside network engineers, cybersecurity specialists, and system administrators to troubleshoot and resolve escalated technical problems. This collaboration often involves participating in incident response calls, documenting issues in ticketing systems, and providing detailed technical information to assist in root cause analysis. Effective communication and teamwork are essential, as you serve as a bridge between end-users and specialized IT teams, ensuring timely solutions and high customer satisfaction.

What is a Senior NMCI Help Desk?

Senior NMCI Help Desk professionals are experienced technical support specialists responsible for providing advanced assistance and troubleshooting for users of the Navy Marine Corps Intranet (NMCI). They serve as a primary point of contact for resolving complex IT issues, managing escalations, and ensuring the smooth operation of network and computer systems within the NMCI environment. These professionals often mentor junior help desk staff, coordinate with higher-level technical teams, and help implement best practices for IT service management. Their expertise is crucial in maintaining security, efficiency, and reliability across the Navy and Marine Corps' IT infrastructure.

What is the difference between Senior Nmci Help Desk vs Help Desk Technician?

AspectSenior Nmci Help DeskHelp Desk Technician
CertificationsCompTIA A+, Security+, ITILCompTIA A+ or similar
Work EnvironmentMilitary and government agencies, secure networksCorporate, small business, or IT support centers
ResponsibilitiesAdvanced troubleshooting, system administration, security protocolsBasic troubleshooting, user support, hardware/software setup

The Senior Nmci Help Desk typically handles more complex issues, security, and system management within government environments, requiring advanced certifications. Help Desk Technicians focus on routine user support and hardware/software troubleshooting. The senior role demands more experience and specialized knowledge, whereas the technician role is entry to mid-level support.

More about Senior Nmci Help Desk jobs
What cities are hiring for Senior Nmci Help Desk jobs? Cities with the most Senior Nmci Help Desk job openings:
What are the most commonly searched types of Nmci Help Desk jobs? The most popular types of Nmci Help Desk jobs are:
What states have the most Senior Nmci Help Desk jobs? States with the most job openings for Senior Nmci Help Desk jobs include:
What job categories do people searching Senior Nmci Help Desk jobs look for? The top searched job categories for Senior Nmci Help Desk jobs are:
Senior Nmci Help Desk jobs near you
Infographic showing various Senior Nmci Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $80,287 per year, or $38.6 per hour.

Help Desk Manager

Client Solution Architects

Washington, DC • On-site

Full-time

Re-posted 14 days ago

Job description

Job Summary:
Client Solution Architects (CSA) is currently seeking a Help Desk Manager to support a program onsite in the Washington DC area. The role involves managing IT Help Desk operations, ensuring customer satisfaction, and overseeing incident management and service delivery for Navy Secretariat directorates.
Responsibilities:
• Manage onsite IT Help Desk operations serving 21 directorates within the Navy Secretariat.
• Oversee cross-trained IT personnel and stagger staff schedules to ensure continuous daily coverage from 6:00 AM to 6:00 PM ET, Monday through Friday.
• Direct the triage, tracking, and resolution of approximately 450 monthly service requests and incidents using the DUSN (M) IT Ticket system.
• Enforce strict Service Level Agreements (SLAs), ensuring standard tickets are resolved within 4 hours and VIP tickets within 1 hour.
• Maintain a current and accurate list of approximately 150 designated Very Important Persons (VIPs).
• Provide immediate, exceptional, and highly prioritized onsite support for high-ranking officials and executives.
• Conduct quarterly customer satisfaction surveys to evaluate help desk effectiveness.
• Compile performance metrics, training feedback, and survey results into Quarterly Status Reports (QSR) and Monthly Status Reports (MSR) for senior management review.
• Serve as the Assistant Customer Technical Representative (ACTR) to manage Next Generation Enterprise Network (NGEN/NGEN-R) services.
• Interface directly with NMCI, Navy Enterprise Service Desk (NESD), DISA Joint Service Provider (JSP), and vendor support entities to escalate issues and resolve complex technical problems.
• Oversee comprehensive desktop support for hardware and peripherals.
• Manage an accurate inventory of non-NMCI assets, coordinate warranty services, execute technology refresh plans, and process software licensing requests.
• Direct technical support and inventory management for over 1,500 wireless devices.
• Develop processes to track billing and produce a Monthly Wireless Invoice Exception Recommendations Report detailing usage anomalies and charges.
• Manage operational, scheduling, and technical support for 12 conference rooms.
• Oversee audio-visual and video teleconferencing (VTC) systems, support high-visibility meetings, and draft Business Case Analyses (BCAs) to recommend capability upgrades.
• Facilitate informal and ad hoc functional training sessions for new employees on software, applications, and IT systems.
• Ensure all training attendance and effectiveness metrics are documented.
• Monitor ongoing NGEN/NGEN-R resources to ensure IT operational requirements meet budget thresholds.
• Advise customers on available enterprise IT services and justify optional services based on emergent operational needs.
Qualifications:
Required:
• Must possess and maintain an active Secret Clearance
• 5 years of experience in IT support
• ITIL v4 Certification
Company:
Client Solution Architects is a management consulting company that offers strategic and operational solutions. Founded in 2003, the company is headquartered in Mechanicsburg, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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