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Overnight Nmci Help Desk Jobs (NOW HIRING)

CSA Global LLC

Help Desk Manager

Washington, DC · On-site

Help Desk Leadership & Operations: Manage onsite IT Help Desk operations serving 21 directorates ... Interface directly with NMCI, Navy Enterprise Service Desk (NESD), DISA Joint Service Provider (JSP ...

CSA Global LLC

Help Desk Manager

Washington, DC · Hybrid

Help Desk Leadership & Operations: Manage onsite IT Help Desk operations serving 21 directorates ... Interface directly with NMCI, Navy Enterprise Service Desk (NESD), DISA Joint Service Provider (JSP ...

Sabre Systems LLC

NMCI Representative

Patuxent River, MD · On-site

... help desk experience. * Bachelor's in Information Technology (IT) * Experience supporting NMCI ... NGEN, or DoD enterprise networks preferred. * Knowledge of Windows operating systems and Microsoft ...

Sabre Systems

NMCI Representative

Patuxent River, MD · On-site

... help desk experience. * Bachelor's in Information Technology (IT) * Experience supporting NMCI ... NGEN, or DoD enterprise networks preferred. * Knowledge of Windows operating systems and Microsoft ...

Sabre Systems LLC

NMCI Representative

Patuxent River, MD · On-site

... help desk experience. * Bachelor's in Information Technology (IT) * Experience supporting NMCI ... NGEN, or DoD enterprise networks preferred. * Knowledge of Windows operating systems and Microsoft ...

Fazoli's

Help Desk Analyst

Lexington, KY · On-site

$17.25 - $23.75/hr

Help Desk analysts are the primary point of contact for all users of technology seeking technical ... overnight) for break/fix and new installations. Must have reliable transportation. • Must ...

Fazoli's

Help Desk Analyst

Lexington, KY

$17.25 - $23.75/hr

Help Desk analysts are the primary point of contact for all users of technology seeking technical ... This position will require travel (sometimes overnight) for break/fix and new installations. Must ...

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Overnight Nmci Help Desk information

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How much do overnight nmci help desk jobs pay per year?

As of Aug 11, 2026, the average yearly pay for overnight nmci help desk in the United States is $63,130.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $78,000.00 per year, depending on experience, location, and employer.
What cities are hiring for Overnight Nmci Help Desk jobs? Cities with the most Overnight Nmci Help Desk job openings:
What are the most commonly searched types of Nmci Help Desk jobs? The most popular types of Nmci Help Desk jobs are:
What states have the most Overnight Nmci Help Desk jobs? States with the most job openings for Overnight Nmci Help Desk jobs include:
Overnight Nmci Help Desk jobs near you
Infographic showing various Overnight Nmci Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $63,130 per year, or $30.4 per hour.

Help Desk Manager

Client Solution Architects

Washington, DC • On-site

Full-time

Re-posted 15 days ago

Job description

Job Summary:
Client Solution Architects (CSA) is currently seeking a Help Desk Manager to support a program onsite in the Washington DC area. The role involves managing IT Help Desk operations, ensuring customer satisfaction, and overseeing incident management and service delivery for Navy Secretariat directorates.
Responsibilities:
• Manage onsite IT Help Desk operations serving 21 directorates within the Navy Secretariat.
• Oversee cross-trained IT personnel and stagger staff schedules to ensure continuous daily coverage from 6:00 AM to 6:00 PM ET, Monday through Friday.
• Direct the triage, tracking, and resolution of approximately 450 monthly service requests and incidents using the DUSN (M) IT Ticket system.
• Enforce strict Service Level Agreements (SLAs), ensuring standard tickets are resolved within 4 hours and VIP tickets within 1 hour.
• Maintain a current and accurate list of approximately 150 designated Very Important Persons (VIPs).
• Provide immediate, exceptional, and highly prioritized onsite support for high-ranking officials and executives.
• Conduct quarterly customer satisfaction surveys to evaluate help desk effectiveness.
• Compile performance metrics, training feedback, and survey results into Quarterly Status Reports (QSR) and Monthly Status Reports (MSR) for senior management review.
• Serve as the Assistant Customer Technical Representative (ACTR) to manage Next Generation Enterprise Network (NGEN/NGEN-R) services.
• Interface directly with NMCI, Navy Enterprise Service Desk (NESD), DISA Joint Service Provider (JSP), and vendor support entities to escalate issues and resolve complex technical problems.
• Oversee comprehensive desktop support for hardware and peripherals.
• Manage an accurate inventory of non-NMCI assets, coordinate warranty services, execute technology refresh plans, and process software licensing requests.
• Direct technical support and inventory management for over 1,500 wireless devices.
• Develop processes to track billing and produce a Monthly Wireless Invoice Exception Recommendations Report detailing usage anomalies and charges.
• Manage operational, scheduling, and technical support for 12 conference rooms.
• Oversee audio-visual and video teleconferencing (VTC) systems, support high-visibility meetings, and draft Business Case Analyses (BCAs) to recommend capability upgrades.
• Facilitate informal and ad hoc functional training sessions for new employees on software, applications, and IT systems.
• Ensure all training attendance and effectiveness metrics are documented.
• Monitor ongoing NGEN/NGEN-R resources to ensure IT operational requirements meet budget thresholds.
• Advise customers on available enterprise IT services and justify optional services based on emergent operational needs.
Qualifications:
Required:
• Must possess and maintain an active Secret Clearance
• 5 years of experience in IT support
• ITIL v4 Certification
Company:
Client Solution Architects is a management consulting company that offers strategic and operational solutions. Founded in 2003, the company is headquartered in Mechanicsburg, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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