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Hourly Nmci Help Desk Jobs (NOW HIRING)

CSA Global LLC

Help Desk Manager

Washington, DC · On-site

Help Desk Leadership & Operations: Manage onsite IT Help Desk operations serving 21 directorates ... Interface directly with NMCI, Navy Enterprise Service Desk (NESD), DISA Joint Service Provider (JSP ...

CSA Global LLC

Help Desk Manager

Washington, DC · Hybrid

Help Desk Leadership & Operations: Manage onsite IT Help Desk operations serving 21 directorates ... Interface directly with NMCI, Navy Enterprise Service Desk (NESD), DISA Joint Service Provider (JSP ...

Sabre Systems LLC

NMCI Representative

Patuxent River, MD · On-site

... help desk experience. * Bachelor's in Information Technology (IT) * Experience supporting NMCI ... NGEN, or DoD enterprise networks preferred. * Knowledge of Windows operating systems and Microsoft ...

Sabre Systems LLC

NMCI Representative

Patuxent River, MD · On-site

... help desk experience. * Bachelor's in Information Technology (IT) * Experience supporting NMCI ... NGEN, or DoD enterprise networks preferred. * Knowledge of Windows operating systems and Microsoft ...

Sabre Systems

NMCI Representative

Patuxent River, MD · On-site

... help desk experience. * Bachelor's in Information Technology (IT) * Experience supporting NMCI ... NGEN, or DoD enterprise networks preferred. * Knowledge of Windows operating systems and Microsoft ...

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How much do hourly nmci help desk jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for hourly nmci help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an hourly NMCI Help Desk?

Hourly NMCI Help Desk jobs involve providing technical support for users of the Navy Marine Corps Intranet (NMCI). Employees in these roles assist with troubleshooting computer hardware, software, and network issues for military and civilian personnel. They typically work on an hourly basis, responding to support tickets, phone calls, or emails, and ensuring that users' IT problems are resolved efficiently. Strong customer service skills and knowledge of common IT systems are essential for success in this position.

What are the most common challenges faced by hourly NMCI Help Desk professionals, and how can they be addressed?

Hourly NMCI Help Desk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting complex network issues, and maintaining compliance with security protocols. To address these, it's important to develop strong time management skills, stay up-to-date with NMCI system updates, and follow standard operating procedures closely. Collaborating with team members and leveraging internal knowledge bases can also help resolve issues more efficiently and provide better service to users.

What are the key skills and qualifications needed to thrive as an hourly NMCI Help Desk technician?

To thrive as an Hourly NMCI Help Desk technician, you need solid troubleshooting skills, a foundational understanding of computer networks, and typically a relevant IT certification such as CompTIA A+ or Security+. Familiarity with NMCI systems, ticketing tools like Remedy, and remote support software is often required. Excellent communication, patience, and problem-solving abilities help technicians effectively assist end users and resolve issues efficiently. These skills are crucial to ensure smooth IT operations, maintain user productivity, and uphold security standards in a government IT environment.

What is the difference between Hourly Nmci Help Desk vs Help Desk Technician?

AspectHourly Nmci Help DeskHelp Desk Technician
CredentialsTypically requires CompTIA A+ or similar certificationsOften requires CompTIA A+ or Microsoft certifications
Work EnvironmentGovernment or military IT support settings, often in secure facilitiesCorporate or IT service provider environments, help desk centers
Employer & IndustryPrimarily government agencies, defense, and military sectorsPrivate companies, IT service providers, corporate IT departments

The Hourly Nmci Help Desk and Help Desk Technician roles share similar technical skills and certifications, but differ mainly in their work environment and employer focus. The Nmci Help Desk typically supports government and military clients, while Help Desk Technicians serve a broader range of private sector companies. Both roles involve troubleshooting, user support, and technical assistance, making them closely related in the IT support industry.

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Hourly Nmci Help Desk jobs near you
Infographic showing various Hourly Nmci Help Desk job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Manager

Client Solution Architects

Washington, DC • On-site

Full-time

Re-posted 17 days ago

Job description

Job Summary:
Client Solution Architects (CSA) is currently seeking a Help Desk Manager to support a program onsite in the Washington DC area. The role involves managing IT Help Desk operations, ensuring customer satisfaction, and overseeing incident management and service delivery for Navy Secretariat directorates.
Responsibilities:
• Manage onsite IT Help Desk operations serving 21 directorates within the Navy Secretariat.
• Oversee cross-trained IT personnel and stagger staff schedules to ensure continuous daily coverage from 6:00 AM to 6:00 PM ET, Monday through Friday.
• Direct the triage, tracking, and resolution of approximately 450 monthly service requests and incidents using the DUSN (M) IT Ticket system.
• Enforce strict Service Level Agreements (SLAs), ensuring standard tickets are resolved within 4 hours and VIP tickets within 1 hour.
• Maintain a current and accurate list of approximately 150 designated Very Important Persons (VIPs).
• Provide immediate, exceptional, and highly prioritized onsite support for high-ranking officials and executives.
• Conduct quarterly customer satisfaction surveys to evaluate help desk effectiveness.
• Compile performance metrics, training feedback, and survey results into Quarterly Status Reports (QSR) and Monthly Status Reports (MSR) for senior management review.
• Serve as the Assistant Customer Technical Representative (ACTR) to manage Next Generation Enterprise Network (NGEN/NGEN-R) services.
• Interface directly with NMCI, Navy Enterprise Service Desk (NESD), DISA Joint Service Provider (JSP), and vendor support entities to escalate issues and resolve complex technical problems.
• Oversee comprehensive desktop support for hardware and peripherals.
• Manage an accurate inventory of non-NMCI assets, coordinate warranty services, execute technology refresh plans, and process software licensing requests.
• Direct technical support and inventory management for over 1,500 wireless devices.
• Develop processes to track billing and produce a Monthly Wireless Invoice Exception Recommendations Report detailing usage anomalies and charges.
• Manage operational, scheduling, and technical support for 12 conference rooms.
• Oversee audio-visual and video teleconferencing (VTC) systems, support high-visibility meetings, and draft Business Case Analyses (BCAs) to recommend capability upgrades.
• Facilitate informal and ad hoc functional training sessions for new employees on software, applications, and IT systems.
• Ensure all training attendance and effectiveness metrics are documented.
• Monitor ongoing NGEN/NGEN-R resources to ensure IT operational requirements meet budget thresholds.
• Advise customers on available enterprise IT services and justify optional services based on emergent operational needs.
Qualifications:
Required:
• Must possess and maintain an active Secret Clearance
• 5 years of experience in IT support
• ITIL v4 Certification
Company:
Client Solution Architects is a management consulting company that offers strategic and operational solutions. Founded in 2003, the company is headquartered in Mechanicsburg, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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