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Hourly Nmci Help Desk Jobs (NOW HIRING)

Wood Rodgers

Help Desk Analyst

Roseville, CA · On-site

$19.75 - $24.75/hr

This is a staffed, hourly, non-exempt position. A day in the life as a Wood Rodgers' Help Desk Analyst * Troubleshoot, resolve, and document support requests through phone, Microsoft Teams, remote ...

ManTech

Help Desk Specialist

Annapolis Junction, MD · On-site

$75K - $125K/yr

The Help Desk Specialist will support hybrid cloud infrastructure operations, incident response and ... There are differentiating factors that can impact a final salary/hourly rate, including, but not ...

Purple Communications Inc

Help Desk Technician

Austin, TX · On-site

$18.75 - $25.50/hr

Helpdesk Technician Help Desk Technician ZP Better Together is one of the nation's most extensive ... This position works in our Austin Headquarters This is an hourly, non-exempt position Employees may ...

Base-2 Solutions, LLC

Help Desk Lead

Doral, FL · On-site

The Help Desk Lead manages global authentication support operations and leads a technical help desk ... Competitive fixed salary or hourly pay (based on experience, skills, location, and internal equity)

ManTech International

Help Desk Specialist

Annapolis, MD · On-site

$75K - $125K/yr

The Help Desk Specialist will support hybrid cloud infrastructure operations, incident response and ... There are differentiating factors that can impact a final salary/hourly rate, including, but not ...

Solomon Page

Help Desk Analyst

Brooklyn, NY · On-site

$23 - $26/hr

Our client is seeking a Help Desk Analyst to support corporate, retail, and warehouse users across ... The Solomon Page Distinction Solomon Page offers a comprehensive benefit program for hourly ...

Cognex

Help Desk Technician

Natick, MA · Hybrid

$29 - $44/hr

The Role: Help Desk Support This position is for a team member of the Help Desk Support group ... In addition to hourly pay, eligible employees may participate in an annual bonus plan based on ...

Cognex Corporation

Help Desk Technician

Natick, MA · On-site

$29 - $44/hr

The Role: Help Desk Support This position is for a team member of the Help Desk Support group ... In addition to hourly pay, eligible employees may participate in an annual bonus plan based on ...

Netfor

Help Desk Project Coordinator

Indianapolis, IN · On-site

$21 - $24/hr

Help Desk Direct Reports: None Status: Full-Time, Fixed-Term Contract (6 Months), Non-Exempt (Hourly) About Us Netfor provides business process outsourcing (BPO) services to for-profit ...

hammerresidence

Help Desk Technician

Wayzata, MN · On-site

$20.25 - $27.25/hr

Help Desk Support Technician Department ... Information Technology Job Status: Full Time, Non-Exempt-Hourly Reporting Relationship: Director of ...

Leisnoi Incorporated

Help Desk Technician

Baltimore, MD · On-site

$21/hr

Job Title Help Desk Technician Education N/A Location Baltimore, MD - Baltimore, MD US (Primary ... Salary $21.00/hourly Leisnoi is an Equal Opportunity Employer Leisnoi considers all applicants for ...

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Hourly Nmci Help Desk information

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How much do hourly nmci help desk jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for hourly nmci help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an hourly NMCI Help Desk?

Hourly NMCI Help Desk jobs involve providing technical support for users of the Navy Marine Corps Intranet (NMCI). Employees in these roles assist with troubleshooting computer hardware, software, and network issues for military and civilian personnel. They typically work on an hourly basis, responding to support tickets, phone calls, or emails, and ensuring that users' IT problems are resolved efficiently. Strong customer service skills and knowledge of common IT systems are essential for success in this position.

What are the key skills and qualifications needed to thrive as an hourly NMCI Help Desk technician?

To thrive as an Hourly NMCI Help Desk technician, you need solid troubleshooting skills, a foundational understanding of computer networks, and typically a relevant IT certification such as CompTIA A+ or Security+. Familiarity with NMCI systems, ticketing tools like Remedy, and remote support software is often required. Excellent communication, patience, and problem-solving abilities help technicians effectively assist end users and resolve issues efficiently. These skills are crucial to ensure smooth IT operations, maintain user productivity, and uphold security standards in a government IT environment.

What are the most common challenges faced by hourly NMCI Help Desk professionals, and how can they be addressed?

Hourly NMCI Help Desk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting complex network issues, and maintaining compliance with security protocols. To address these, it's important to develop strong time management skills, stay up-to-date with NMCI system updates, and follow standard operating procedures closely. Collaborating with team members and leveraging internal knowledge bases can also help resolve issues more efficiently and provide better service to users.

What is the difference between Hourly Nmci Help Desk vs Help Desk Technician?

AspectHourly Nmci Help DeskHelp Desk Technician
CredentialsTypically requires CompTIA A+ or similar certificationsOften requires CompTIA A+ or Microsoft certifications
Work EnvironmentGovernment or military IT support settings, often in secure facilitiesCorporate or IT service provider environments, help desk centers
Employer & IndustryPrimarily government agencies, defense, and military sectorsPrivate companies, IT service providers, corporate IT departments

The Hourly Nmci Help Desk and Help Desk Technician roles share similar technical skills and certifications, but differ mainly in their work environment and employer focus. The Nmci Help Desk typically supports government and military clients, while Help Desk Technicians serve a broader range of private sector companies. Both roles involve troubleshooting, user support, and technical assistance, making them closely related in the IT support industry.

Are hourly Nmci Help Desk jobs still in demand?

Hourly Nmci Help Desk positions remain in demand due to ongoing needs for technical support in government and defense sectors. These roles typically require strong customer service skills, knowledge of troubleshooting tools, and security clearances, making them stable opportunities for IT support professionals.
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Hourly Nmci Help Desk jobs near you
Infographic showing various Hourly Nmci Help Desk job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Sr. Service Desk Technician I (6686)

MetroStar

Washington, DC • On-site

Full-time

Re-posted 14 days ago

Job description

As Sr. Service Desk Technician II, you'll be responsible for overseeing help desk operations and ensuring customer satisfaction. This role focuses on overseeing advanced hardware and software troubleshooting, with specialized expertise required for diagnosing and resolving complex issues on NMCI and Nautilus assets and networks including troubleshooting VLANs and Port activations.

We know that you can't have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What you'll do:

  • Coordinate and stagger team schedules to guarantee continuous onsite operations and help desk coverage during the required window of 6:00 AM - 6:00 PM ET, Monday through Friday.
  • Ensure that every verbal, telephonic, and email request is accurately inputted into the DUSN (M) IT Ticket system, and verify that every open ticket is updated daily.
  • Direct the review, triage, and response for incoming incidents ensuring standard tickets are resolved within 4 hours.
  • Maintain a current and accurate list of approximately 150 designated VIPs to ensure immediate operational response and ticket resolution within 1 hour.
  • Interface directly with multiple enterprise support teams to process seat orders, escalate issues, and manage IT resources.
  • Oversee the online scheduling, system configuration, and live troubleshooting for audio-visual conference rooms, while continuously monitoring inventories for non-NMCI hardware and over 1,500 wireless assets.

What you'll need to succeed:

  • Active DoD Secret security clearance
  • Bachelor's Degree from an accredited college or university with 5 years overseeing Service Desk operations, including service request, incident & problem ITIL processes.
  • Experience managing a Service Desk supporting 4K+ Users.
  • You currently hold an ITILv4 certification.
  • Experience with Service Desk management tools such as ServiceNow, Jira Service Management, or similar platforms.
  • Excellent communication and collaboration skills.
  • Strong customer service orientation and the ability to build positive relationships with stakeholders.
  • Ability to manage multiple priorities and deliver results in a fast-paced environment.

HOURLY RATE: $67,000.00 - $74,000.00

The hourly rate for this position is determined based on qualifications, skills, and relevant experience. The final rate offered will be determined based on several factors including: 

  • The candidate's professional background and relevant work experience
  • The specific responsibilities of the role and organizational needs
  • Internal equity and alignment with current team compensation
  • This role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include:
    • Performance-based bonuses
    • Company-paid training and/or certifications
    • Referral bonuses

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