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Full Time Nmci Help Desk Jobs (NOW HIRING)

CSA Global LLC

Help Desk Manager

Washington, DC · On-site

Help Desk Leadership & Operations: Manage onsite IT Help Desk operations serving 21 directorates ... Interface directly with NMCI, Navy Enterprise Service Desk (NESD), DISA Joint Service Provider (JSP ...

Dickinson Wright PLLC

Help Desk

Chicago, IL

$50K - $60K/yr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless ...

Dickinson Wright PLLC

Help Desk

Phoenix, AZ · On-site

$24.04 - $28.85/hr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless ...

Dickinson Wright PLLC

Help Desk

Phoenix, AZ

$50K - $60K/yr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Waterloo, Iowa Work Arrangement: Full-Time, On-Site FLSA Status: ExemptPosition SummaryThe IT Help Desk Manager leads CPM's global IT Help Desk organization, ensuring exceptional customer service ...

Care Network

Help Desk Technician

Valley Stream, NY

$21 - $28.25/hr

We are looking for a competent full time Helpdesk technician to provide support both remotely and ... Ability to document technical issues and resolution of tickets via help desk ticketing system.

STI

Help Desk Technician

Golden, CO · On-site

$20.75 - $28/hr

Help Desk Technician Golden, CO 12+ Months NOTE: This is 100% on site, with 5-8hr days to start ... Please DO NOT submit a candidate that is not willing to be on-site full time. The purpose of this ...

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How much do full time nmci help desk jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for full time nmci help desk in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is the difference between Full Time Nmci Help Desk vs Full Time Network Support Specialist?

AspectFull Time Nmci Help DeskFull Time Network Support Specialist
CertificationsCompTIA A+, Security+CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server management
Employer & IndustryGovernment, defense, IT servicesIT companies, corporate networks

Full Time Nmci Help Desk roles focus on user support, troubleshooting, and customer service within government and defense sectors. In contrast, Full Time Network Support Specialists handle network infrastructure, configuration, and maintenance. While both roles require technical certifications, the Help Desk emphasizes user-facing support, whereas Network Support involves more network architecture and infrastructure management.

What cities are hiring for Full Time Nmci Help Desk jobs? Cities with the most Full Time Nmci Help Desk job openings:
What are the most commonly searched types of Nmci Help Desk jobs? The most popular types of Nmci Help Desk jobs are:
What states have the most Full Time Nmci Help Desk jobs? States with the most job openings for Full Time Nmci Help Desk jobs include:
Full Time Nmci Help Desk jobs near you

Help Desk Manager

Client Solution Architects

Washington, DC • On-site

Full-time

Re-posted 7 days ago

Job description

Job Summary:
Client Solution Architects (CSA) is currently seeking a Help Desk Manager to support a program onsite in the Washington DC area. The role involves managing IT Help Desk operations, ensuring customer satisfaction, and overseeing incident management and service delivery for Navy Secretariat directorates.
Responsibilities:
• Manage onsite IT Help Desk operations serving 21 directorates within the Navy Secretariat.
• Oversee cross-trained IT personnel and stagger staff schedules to ensure continuous daily coverage from 6:00 AM to 6:00 PM ET, Monday through Friday.
• Direct the triage, tracking, and resolution of approximately 450 monthly service requests and incidents using the DUSN (M) IT Ticket system.
• Enforce strict Service Level Agreements (SLAs), ensuring standard tickets are resolved within 4 hours and VIP tickets within 1 hour.
• Maintain a current and accurate list of approximately 150 designated Very Important Persons (VIPs).
• Provide immediate, exceptional, and highly prioritized onsite support for high-ranking officials and executives.
• Conduct quarterly customer satisfaction surveys to evaluate help desk effectiveness.
• Compile performance metrics, training feedback, and survey results into Quarterly Status Reports (QSR) and Monthly Status Reports (MSR) for senior management review.
• Serve as the Assistant Customer Technical Representative (ACTR) to manage Next Generation Enterprise Network (NGEN/NGEN-R) services.
• Interface directly with NMCI, Navy Enterprise Service Desk (NESD), DISA Joint Service Provider (JSP), and vendor support entities to escalate issues and resolve complex technical problems.
• Oversee comprehensive desktop support for hardware and peripherals.
• Manage an accurate inventory of non-NMCI assets, coordinate warranty services, execute technology refresh plans, and process software licensing requests.
• Direct technical support and inventory management for over 1,500 wireless devices.
• Develop processes to track billing and produce a Monthly Wireless Invoice Exception Recommendations Report detailing usage anomalies and charges.
• Manage operational, scheduling, and technical support for 12 conference rooms.
• Oversee audio-visual and video teleconferencing (VTC) systems, support high-visibility meetings, and draft Business Case Analyses (BCAs) to recommend capability upgrades.
• Facilitate informal and ad hoc functional training sessions for new employees on software, applications, and IT systems.
• Ensure all training attendance and effectiveness metrics are documented.
• Monitor ongoing NGEN/NGEN-R resources to ensure IT operational requirements meet budget thresholds.
• Advise customers on available enterprise IT services and justify optional services based on emergent operational needs.
Qualifications:
Required:
• Must possess and maintain an active Secret Clearance
• 5 years of experience in IT support
• ITIL v4 Certification
Company:
Client Solution Architects is a management consulting company that offers strategic and operational solutions. Founded in 2003, the company is headquartered in Mechanicsburg, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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