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Nmci Help Desk Jobs (NOW HIRING)

SMX

NMCI Point of Contact (5415)

Lexington Park, MD · On-site

Ensure users document all problems with the NMCI Help Desk and obtain a ticket number to support the escalation of problems. * Elevate unsolvable end user problems to NAVAIR CTR, CTR Staff members or ...

CSA Global LLC

Help Desk Manager

Washington, DC · On-site

Help Desk Leadership & Operations: Manage onsite IT Help Desk operations serving 21 directorates ... Interface directly with NMCI, Navy Enterprise Service Desk (NESD), DISA Joint Service Provider (JSP ...

CSA Global LLC

Help Desk Manager

Washington, DC · Hybrid

Help Desk Leadership & Operations: Manage onsite IT Help Desk operations serving 21 directorates ... Interface directly with NMCI, Navy Enterprise Service Desk (NESD), DISA Joint Service Provider (JSP ...

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Nmci Help Desk information

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How much do nmci help desk jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for nmci help desk in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is the difference between Nmci Help Desk vs Network Support Specialist?

AspectNmci Help DeskNetwork Support Specialist
CertificationsCompTIA A+, Network+ often requiredCCNA, CompTIA Network+ often required
Work EnvironmentHelp desk, customer support, troubleshootingNetwork infrastructure, server management, technical support
Industry UsageGovernment, defense, IT supportIT companies, corporate networks, government agencies

Both roles involve technical support and require certifications like CompTIA A+ or Network+. The Nmci Help Desk primarily focuses on end-user support and troubleshooting in government or defense settings, while Network Support Specialists handle network infrastructure and server issues. The choice depends on whether you prefer customer-facing support or network infrastructure management.

What are the key skills and qualifications needed to thrive as an NMCI Help Desk technician, and why are they important?

To thrive as an NMCI Help Desk technician, you need strong troubleshooting skills, knowledge of computer networks, and familiarity with NMCI systems, generally supported by a relevant IT certification such as CompTIA A+ or Security+. Proficiency in ticketing systems, remote desktop tools, and Department of Defense (DoD) security protocols is typically required. Exceptional customer service, clear communication, and problem-solving abilities help you stand out in this role. These skills ensure timely resolution of technical issues, maintain secure network operations, and provide reliable support to end users in a high-security environment.

What are some common challenges faced by NMCI Help Desk personnel, and how can they be addressed?

NMCI Help Desk personnel often encounter challenges such as handling high volumes of service requests, troubleshooting diverse technical issues, and communicating complex information to users with varying levels of technical expertise. To address these challenges, it's important to develop strong problem-solving skills, stay current on NMCI policies and tools, and leverage team collaboration for knowledge sharing. Building rapport with users and maintaining clear, patient communication can also help ensure effective support and positive customer experiences.

What is an NMCI Help Desk?

The NMCI Help Desk is the support service for the Navy Marine Corps Intranet (NMCI), which provides IT support to users within the U.S. Navy and Marine Corps. The Help Desk assists with troubleshooting technical issues, resolving account and access problems, and providing guidance on NMCI systems and software. It serves as the primary point of contact for end users needing assistance with their workstations, email, network connectivity, and other NMCI-related services. The goal is to ensure mission readiness by maintaining reliable and secure IT operations for military personnel and authorized civilians.
More about Nmci Help Desk jobs
What cities are hiring for Nmci Help Desk jobs? Cities with the most Nmci Help Desk job openings:
What are the most commonly searched types of Nmci Help Desk jobs? The most popular types of Nmci Help Desk jobs are:
What states have the most Nmci Help Desk jobs? States with the most job openings for Nmci Help Desk jobs include:
What job categories do people searching Nmci Help Desk jobs look for? The top searched job categories for Nmci Help Desk jobs are:
Nmci Help Desk jobs near you
Infographic showing various Nmci Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.

NMCI Point of Contact (5415)

SMX

Lexington Park, MD • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

 SMX is seeking a mid-level NMCI POC in support of our NAWCAD customer at the Patuxent River Naval Air Station.

Essential Duties & Responsibilities

  • Create and maintain customer relations ensuring the POC is aware of their customer base and the customers are aware of whom their NMCI POC is.
  • Create and maintain employee and seat order data within NMCI Enterprise Tool (NET) (or NMCI ordering system) including creating profiles for new employees, ordering new seats, transferring assets, and terminating seats as required. 
  • Maintain effective communication with other NMCI POC's especially as employees move throughout the organization.
  • Follow procedures for CLIN ordering outside of NET to support specific Competency/PMA requirements.
  • Maintain a working knowledge of proper NET procedures through attendance of training sessions and communication with NAVAIR CTR Staff members. 
  • Maintain familiarity with the NAVAIR NMCI Portal, NMCI Websites & other NMCI documentation.
  • Work with Competency/PMA Manager, Financial Approver, and NAVAIR CTR Team in addition to following NMCI business rules and other guidance/directives provided by the NAVAIR CTR to ensure seat orders are cost effective and accurate.
  • Respond to data calls in accordance with specific directions provided.
  • Maintain local records (spreadsheets, databases, etc.) of Competency/PMA data.
  • Assist customers if they encounter obstacles in processes for receiving their new equipment and receiving applicable documentation by forwarding issues for resolution to the NAVAIR CTR Team.
  • Elevate issues regarding receipt of proper (ordered) equipment and incomplete seat/service delivery within allotted timeframes to the NAVAIR CTR Team.
  • Verify that users requesting legacy applications have the required software license(s) or are covered by Navy-wide licensing.
  • Elevate issues to NAVAIR CTR Team as required for disputes between customers and the NMCI contractor.
  • Report changes or emerging requirements (i.e. external connectivity, print, kiosk, etc.) to the NAVAIR CTR Team.
  • If required by the site, ensure RDT&E equipment and kiosk computers meet valid requirements and are properly identified.
  • Ensure co-workers are kept up to date on NMCI status and compliance with guidance distributed by the NMCI CTR Team.
  • Attend regularly scheduled and other scheduled meetings specifically the NMCI War Room and site-specific POC meetings to remain informed on NMCI implementation policies, procedures, and current user issues.
  • Maintain working knowledge of MAC policies and procedures, ensuring proper format and correct data fields are populated during creation, and ensuring completion in accordance with customer requirements and time constraints.
  • Ensure users document all problems with the NMCI Help Desk and obtain a ticket number to support the escalation of problems.
  • Elevate unsolvable end user problems to NAVAIR CTR, CTR Staff members or other appropriate entities to elevate to the NMCI contractor after following established NMCI processes (such as opening a trouble ticket with NMCI Help Desk).
  • Assist with Outlook Issues, maintain printers and copiers, and assist with printer mappings.  Submit MAC requests and assist with processing SAAR/SAAR-N forms.  Assist with data migration and backups and validate asset information for machine refreshes.
  • Provide Technical assistance to customers with software, hardware and connectivity issues.
  • Assist customers with audio-visual equipment to include conference room set-up for VTCs, phone conferences and both unclassified and classified meetings.  
  • Assist customers with set-up of desktop/laptop workstations (i.e. people new to office/switching desks).
  • Maintain/update Outlook distribution lists and share drive and SharePoint permissions.  Assist with share drive/SharePoint maintenance/organization.
  • Coordinate with customers and Base Telephone Office regarding desktop phones and mobile device requirements.

Required Skills/Experience

  • Clearance Required: Top Secret
  • 3+ years of experience
  • Knowledge and experience supporting customers with computer hardware and software
  • Written/oral communication skills
  • Proficient in Microsoft products - Outlook, Excel, Word, TEAMS
  • Strong attention to detail of identified data elements
  • Ability to work as a member of a team
  • Strong work ethic, commitment to producing optimum results for each given task
  • Willingness to pitch in and help with whatever task is needed to get the job done

#cjpost #LI-ONSITE

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