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Nmci Help Desk Jobs (NOW HIRING)

Data Center Lead

San Diego, CA · On-site

$59K - $106K/yr

Under SMIT, the Leidos team delivers the core backbone of the Navy-Marine Corps Intranet (NMCI ... Facilitate and support the user support bridge, including supporting Tier 1 related "Help Desk ...

Accounting Clerk III

Keyport, WA

$18 - $23.25/hr

... Vendor Pay help desk phone line/email address, submitting for approval, archiving approved ... Perform NMCI/FlankSpeed maintenance operations as needed. Qualifications: * Secret Security ...

Sr. NEN Analyst

Fairfax, VA · On-site

$90K - $119K/yr

Support NMCI-related activities for NSWCDD (e.g., seat orders/deployment, seat pools, peripheral ... Experience providing Tier 0/Tier 1 desk-side or helpdesk support in an enterprise environment

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Nmci Help Desk information

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How much do nmci help desk jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for nmci help desk in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

Are help desk jobs still in demand?

Help desk jobs, including roles like the NMCI Help Desk, remain in demand due to ongoing needs for technical support in organizations. These positions often require skills in troubleshooting, customer service, and familiarity with ticketing systems, and they tend to offer stable employment opportunities in IT support environments.

What is the difference between Nmci Help Desk vs Network Support Specialist?

AspectNmci Help DeskNetwork Support Specialist
CertificationsCompTIA A+, Network+ often requiredCCNA, CompTIA Network+ often required
Work EnvironmentHelp desk, customer support, troubleshootingNetwork infrastructure, server management, technical support
Industry UsageGovernment, defense, IT supportIT companies, corporate networks, government agencies

Both roles involve technical support and require certifications like CompTIA A+ or Network+. The Nmci Help Desk primarily focuses on end-user support and troubleshooting in government or defense settings, while Network Support Specialists handle network infrastructure and server issues. The choice depends on whether you prefer customer-facing support or network infrastructure management.

What are the key skills and qualifications needed to thrive as an NMCI Help Desk technician, and why are they important?

To thrive as an NMCI Help Desk technician, you need strong troubleshooting skills, knowledge of computer networks, and familiarity with NMCI systems, generally supported by a relevant IT certification such as CompTIA A+ or Security+. Proficiency in ticketing systems, remote desktop tools, and Department of Defense (DoD) security protocols is typically required. Exceptional customer service, clear communication, and problem-solving abilities help you stand out in this role. These skills ensure timely resolution of technical issues, maintain secure network operations, and provide reliable support to end users in a high-security environment.

What is NMCI in the Navy?

NMCI (Navy Marine Corps Intranet) is the Navy's enterprise network that provides secure email, collaboration, and data access for Navy and Marine Corps personnel. Help desk roles related to NMCI involve supporting users with network and system issues, often requiring knowledge of cybersecurity and IT support tools.

What are some common challenges faced by NMCI Help Desk personnel, and how can they be addressed?

NMCI Help Desk personnel often encounter challenges such as handling high volumes of service requests, troubleshooting diverse technical issues, and communicating complex information to users with varying levels of technical expertise. To address these challenges, it's important to develop strong problem-solving skills, stay current on NMCI policies and tools, and leverage team collaboration for knowledge sharing. Building rapport with users and maintaining clear, patient communication can also help ensure effective support and positive customer experiences.

Is the NMCI help desk 24/7?

The NMCI Help Desk typically operates during standard business hours, but some support services may be available 24/7 for critical issues. Availability can vary based on the specific support contract and the nature of the request, so it is recommended to check with the help desk directly for exact hours of operation.

Can you work from home as a help desk technician?

Whether a help desk technician can work from home depends on the employer and the specific role. Many help desk positions require on-site presence for hardware troubleshooting and direct user support, but some roles may offer remote work options, especially if the job involves remote troubleshooting tools and remote access to systems. Certification in remote support tools and strong communication skills are often beneficial for remote help desk work.

What is an NMCI Help Desk?

The NMCI Help Desk is the support service for the Navy Marine Corps Intranet (NMCI), which provides IT support to users within the U.S. Navy and Marine Corps. The Help Desk assists with troubleshooting technical issues, resolving account and access problems, and providing guidance on NMCI systems and software. It serves as the primary point of contact for end users needing assistance with their workstations, email, network connectivity, and other NMCI-related services. The goal is to ensure mission readiness by maintaining reliable and secure IT operations for military personnel and authorized civilians.
More about Nmci Help Desk jobs
What cities are hiring for Nmci Help Desk jobs? Cities with the most Nmci Help Desk job openings:
What are the most commonly searched types of Nmci Help Desk jobs? The most popular types of Nmci Help Desk jobs are:
What states have the most Nmci Help Desk jobs? States with the most job openings for Nmci Help Desk jobs include:
Infographic showing various Nmci Help Desk job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.
Data Center Lead

Data Center Lead

Leidos

San Diego, CA • On-site

$59K - $106K/yr

Full-time

Posted 19 days ago


Leidos rating

8.4

Company rating: 8.4 out of 10

Based on 149 frontline employees who took The Breakroom Quiz

56th of 451 rated business services


Job description

Leidos is seeking a Lead Data Center Operator to support related efforts for the Service Management, Integration, and Transport (SMIT) program, the largest IT services program for the Navy. Under SMIT, the Leidos team delivers the core backbone of the Navy-Marine Corps Intranet (NMCI), including cybersecurity services, network operations, service desk, and data transport. Ultimately, the Leidos team supports the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.
As a Lead Data Center Operator, you will be a key member of the NEN Lab team on the SMIT contract, working onsite at our government facility in San Diego/Point Loma, CA. You will play a critical role in supporting the engineering (planning, designing, and implementing) for the Infrastructure Services product portfolio for the NMCI. This is an exciting opportunity to leverage your technical and operational expertise in support of the Navy and Marine Corps warfighter mission. You will ensure the high availability, reliability, and efficiency of our 24x7 technology infrastructure, directly supporting innovative change and value for our Nation's defense.
Primary Responsibilities
  • Rack, stack, cable, troubleshoot, install, and configure computers, peripheral devices, and software to meet operational needs in a high-availability environment.
  • Create, update, and close tickets in an enterprise IT Service Management (ITSM) system, ensuring accurate documentation and timely resolution of issues.
  • Contribute to the lab's high availability, accessibility, and sustainability efforts, supporting continuous operations.
  • Perform cable management, including installation, documentation, planning, and tracking.
  • Manage the shipping and receiving of hardware devices, ensuring proper inventory and asset tracking.
  • Load basic configurations on end user devices, servers, network equipment, and storage equipment.
  • Assist in deploying enterprise technologies, including cloud solutions, as directed by technical SME leads.
  • Support asset management and configuration management activities, maintaining accurate records and -compliance.
  • Collaborate with technical SME leads and other team members to prioritize and execute operational tasks in a fast-paced, time-critical environment.
  • Facilitate and support the user support bridge, including supporting Tier 1 related "Help Desk" efforts

Basic Qualifications
  • High school diploma or General Equivalency Diploma (GED) with a minimum of 5 years of relevant experience in data center operations.
  • Must possess an Information Assurance Technician (IAT) Level II and/or Security+ certification (8570 IAT II Security requirement).
  • Must possess an OEM or Operating System certification such as CCNA Routing and Switching, Microsoft Technology Associate (MTA), Microsoft Certified Technology Specialist (MCTS), Microsoft Certified Solutions Associate (MCSA), and/or RedHat Certified System Administrator (RHCSA).
  • Minimum 5 years of hands-on experience with Windows 10/11, Linux, Windows Server, and/or network devices.
  • Familiarity with network technology and enterprise cloud technologies.
  • Strong knowledge of IT fundamentals (CompTIA A+), including mobile devices, virtual systems, network hardware, and cloud-based systems.
  • Ability to lift up to 50 lbs as required for hardware installation and maintenance.
  • Active Secret Security Clearance required.

Preferred Qualifications
  • Experience with Radia, Tanium, SCCM, and enterprise virus scan technologies.
  • Prior experience supporting asset management and configuration management in a lab or data center environment.
  • Strong organizational skills and attention to detail in documentation and inventory management.
  • Demonstrated ability to work collaboratively with technical SME leads and cross-functional teams.
  • Experience working in a government or DoD environment, supporting mission-critical operations.
  • Familiarity with Layer 1-2 of the OSI model and infrastructure.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.
Original Posting:
June 30, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $59,150.00 - $106,925.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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About Leidos

Sourced by ZipRecruiter

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Reston, VA, US

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