Nmci Help Desk Jobs (NOW HIRING)

Description

Leidos currently has an opening on the Service Management, Integration and Transport (SMIT) Contract for a Transport Field Network Lead position. This is an exciting opportunity to use your experience helping the SMIT mission.  SMIT is the largest IT services program for the Navy. Under SMIT, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet (NMCI), including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

This position requires someone with extensive Operations/Engineering Leadership experience, preferably someone with a previous Network/Transport technical background and working knowledge of a large DOD Enterprise Network Environment.  The selected candidate will manage a large technical team virtually, interact directly with and manage the Customer relationship.  The candidate will also manage key resources supporting Incident Response, Change Management, Problem Management, Operations and Maintenance (O&M), project sustainment and other ITSM and DevSecOps initiatives.

Candidates for this position are highly motivated and have working knowledge of network operations, fault diagnosis, repair, installation, configuration, cabling, passive infrastructure, troubleshooting, project execution as well as the ability to analyze and interpret numerous policies and procedures. This includes a solid understanding of network architectures and engineering solutions. The ability to work in a dynamic, team-oriented, fast-paced and mission-focused environment is a must.

Primary Responsibilities

• Leads complex IT projects and initiatives within the assigned locations balancing and setting priorities for resources to meet or exceed scheduled deployments while sustaining day to day operational objectives.

• Responsible for the day-to-day management of the Transport Field/Base Network Engineer (FBNE) staff assigned to include Incident Management, O&M, and support prioritization.

• Supports the NOC Manager, Enterprise Operations Manager (EOM), Critical Situation Manager (CSM), Transport Operations staff and others as required to address and resolve operational issues escalated to the 24/7 team managed under NetOps.

• Ensures FBNE team completes all Government Directed Action (GDA) in a timely fashion and reports completion to the NMCI Command Center to meet or exceed Service Level Requirements (SLR).

• Supervise 10-20 direct-report employees which is comprised of employees and supplier partner organizations.  Ensures the FBNE team within their assigned locations maintains compliance for SAAR-N/PAA requirements and recurring training to maintain privileged accounts.

• Responsible for developing and improving content for the Master Training Syllabus that will define the minimum On the Job Training (OJT) requirements for FBNE staff.  Conducts training for the FBNE staff within their assigned locations to maintain a baseline skillset and knowledge base for all current and future members of the team.  Recertifies training annually to maintain baseline.

• Ensures FBNE team within their assigned locations adheres to all O&M responsibilities as defined in the SMIT Performance and Work Statement (PWS) paragraph 3.3.3. Transport Services as well as the ability to execute work under project activities and Network Transformation and Modernization (NTM) initiatives.

• Contributes to and suggests enhancements for input for Basis of Estimate (BOE) submissions for the FBNE resources supporting project and program initiatives.  Ensures proper time charging discipline is executed across the FBNE staff for employees and suppliers.  Approves time in Deltek and SLICS.

• Support the FBNE organization, as required, on all ITSM Service Management Improvement Activity (SMIA), Structured Improvement Activity (SIA) and any resulting Continual Improvement (CxI) activities.

• Contributes to and suggests enhancements for FBNE documentation including but not limited to Knowledge Management (KM) Articles, Tactics, Techniques and Procedure (TTP) supporting Standard Change, formalizing local work instructions and job aides into approved templates leveraging the Process Asset Library (PAL).

• Oversees COMSEC Local Element support to assigned locations, which includes managing COMSEC hardware/software assets and key inventories, loading keys into Encryption devices, installing, configuring, troubleshooting, upgrading, removing/replacing faulty equipment, interacting with the Government KOAMs and following prescribed procedures and processes related to COMSEC

Basic Qualifications

• BA/BS and 8+ years of prior relevant experience or MS/MBA with 6+ years of prior relevant experience; additional years of experience may be accepted in lieu of degree at the discretion of the Hiring Manager

• Prior leadership responsibilities in a large-matrixed organizations

• DOD Secret Security Clearance w/ability to upgrade to and maintain a TS Security Clearance

• Excellent written and oral communication skills

• Experienced and adept at developing and maintaining technical documents, analyses, and reports

• Experienced with preparing and presenting briefings to senior customer management, customer stakeholders, and corporate management

• Working knowledge of the ITIL framework and best practices

• Working knowledge of defense-in-depth principles, network/HW/SW security architecture, network topology, IT device integrity, and common security elements

• Minimum of DoD 8570.01 IAT Level II Certification required prior to onboarding: CompTIA Security+ CE, CDN, ISC2 SSCP, GSEC, GICSP, or CYSA+ (See DoD 8570.01-M Appendix 3 for valid certifications)

• Ability to travel 25% including some OCONUS travel

• 4+ years’ SMIT/NMCI program support as a FBNE.

• Ability to be scheduled to work, or be called in to work during off hours and weekends to meet customer mission support requirements

• Customer service experience

Preferred Qualifications

• Top Secret Security Clearance

• Master’s degree from an accredited college or university in IT Management, Engineering, or related field

• Management experience in a NET/SEC DevOps environment

• 10+ years of extensive Ops/Eng Management experience within DoD network communications customer facing environment

• ITIL certification/training preferably including Service Strategy and Service Design (ITIL v4 Preferred)

• Agile certifications or operational experience in an Agile environment

SMIT-NMCI

NGEN

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.