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Customer Service Help Desk Jobs (NOW HIRING)

GDIT

Help Desk Technician

Oklahoma City, OK · On-site

$19.12 - $25.88/hr

Audiovisual Equipment, Call Center, Customer Service, Help Desk Support, Teleconferencing Certifications: None Experience: 1 + years of related experience US Citizenship Required: No Help Desk ...

Avani Technology Solutions, Inc.

Help Desk

Austin, TX · On-site

$19.75 - $26.75/hr

Help Desk Location: 4200 Smith School Road, Austin, Texas 78744 Duration: 5+ months * The ... customer service in a courteous and professional manner 2 Ability to generate detailed and accurate ...

Amphenol Borisch Technologies

Help Desk Technician

Mesa, AZ · On-site

$19.75 - $26.75/hr

We are recruiting for a Help Desk Technician to maintain and monitor end-user workstations and ... Exceptional customer service skills. * Strong verbal and written communication skills.Ability to ...

TEKsystems

Help Desk Supervisor

Boston, MA · On-site

$40 - $45/hr

Help Desk Supervisor Location: On-Site Position Overview We are seeking an experienced Help Desk ... Promote a customer-first culture focused on responsiveness, professionalism, and service excellence.

Infojini Inc

HELP DESK

Washington, DC

$23.25 - $31.75/hr

Company Description Infojini Consulting is a full service IT consulting, services, and staffing ... customer base including fortune 100 companies and most state and federal agencies such as State of ...

Nampa School District

Help Desk Specialist

Nampa, ID · On-site

Provide Timely customer follow-up * Uses the Information Services Help Desk software system to log all customer interactions * Provide responsive quality customer service * Provide tier 2 ...

New

Chesapeake Containment

Help Desk Technician

Hickory, NC · On-site

$18 - $24.25/hr

You will provide exceptional customer service while troubleshooting and resolving a variety of IT issues. Responsibilities for Help Desk Technician * Respond to user inquiries by phone, email, chat ...

Chesapeake Containment

Help Desk Technician

Mooresville, NC · On-site

$17.75 - $23.75/hr

You will provide exceptional customer service while troubleshooting and resolving a variety of IT issues. Responsibilities for Help Desk Technician * Respond to user inquiries by phone, email, chat ...

Chesapeake Containment

Help Desk Technician

Statesville, NC · On-site

$18.75 - $25.50/hr

You will provide exceptional customer service while troubleshooting and resolving a variety of IT issues. Responsibilities for Help Desk Technician * Respond to user inquiries by phone, email, chat ...

Superdogs Daycare

Help Desk Hero

Merrimack, NH · On-site

$17 - $19/hr

Help Desk Hero Are you an animal lover with a passion for delivering outstanding customer service? Superdogs Daycare LLC is seeking a friendly, organized, and dependable Help Desk Hero to join our ...

IntraFi

Help Desk Technician

Arlington, VA

$30 - $36.06/hr

You would be a key member of the IT Help Desk Team, providing technical support to all onsite and ... customer service/support to end users/customers of IntraFi's products and services * Diagnose ...

GDIT

Help Desk Manager

Fort Liberty, NC

Help Desk Software, Information Technology (IT) Systems, Troubleshooting Certifications: None ... Maintain a courteous, customer-service approach to users and ensure efficient resolution of Tier I ...

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Customer Service Help Desk information

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How much do customer service help desk jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer service help desk in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

What is a customer service help desk?

A Customer Service Help Desk is a support system that assists customers with inquiries, technical issues, or problems related to a company’s products or services. Help desk staff typically respond to customer requests via phone, email, chat, or ticketing systems, aiming to resolve issues efficiently and ensure customer satisfaction. They may also provide information, troubleshoot problems, and escalate complex issues to higher-level support when necessary. The help desk plays a critical role in maintaining customer loyalty and improving overall service quality.

What are the key skills and qualifications needed to thrive as a customer service help desk professional?

To thrive as a Customer Service Help Desk professional, you need strong problem-solving abilities, product knowledge, and typically a high school diploma or equivalent. Familiarity with ticketing systems like Zendesk or ServiceNow and proficiency in using communication platforms are essential. Excellent communication, patience, and active listening are standout soft skills for this role. These skills ensure efficient issue resolution, foster positive customer experiences, and support smooth operations within the organization.

What are some common challenges faced by customer service help desk professionals, and how can they effectively manage them?

Customer Service Help Desk professionals often encounter challenges such as handling high volumes of support requests, managing difficult or frustrated customers, and staying updated on rapidly changing products or services. Effective time management, active listening, and clear communication are essential for addressing these issues. Collaborating with team members and utilizing knowledge bases can also help resolve cases more efficiently and maintain a positive customer experience.

What is the difference between Customer Service Help Desk vs Technical Support Specialist?

AspectCustomer Service Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certificationsHigh school diploma; certifications like CompTIA A+ often preferred
Work EnvironmentCall centers, help desks, remote supportCall centers, on-site or remote technical support
Employer & Industry UsageCustomer service departments across various industriesIT, technology, electronics industries
Common Search & Comparison IntentUnderstanding customer support roles and responsibilitiesTechnical troubleshooting and specialized support

While both roles involve assisting users, Customer Service Help Desk focuses on general customer inquiries and issue resolution, often non-technical. Technical Support Specialists handle more complex technical problems, requiring specific technical knowledge and certifications. Both roles are vital in customer support but differ in technical depth and scope.

Is a customer service help desk a stressful job?

A customer service help desk can be stressful due to high call volumes, difficult customer interactions, and the need for quick problem resolution. However, stress levels vary depending on the work environment, workload, and individual coping skills, and training in communication and problem-solving can help manage stress.
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What states have the most Customer Service Help Desk jobs?

States with the most job openings for Customer Service Help Desk jobs include:

What job categories do people searching Customer Service Help Desk jobs look for?

The top searched job categories for Customer Service Help Desk jobs are:

Customer Service Help Desk jobs near you
Infographic showing various Customer Service Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $42,162 per year, or $20.3 per hour.

Customer Service Help Desk Cable/Fiber Communications

Service Electric Cablevision

Birdsboro, PA • On-site

$16 - $17/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 24 days ago

Job description

We are seeking a Customer Service Representative/Help Desk Support to join our team! Training is provided!

Shift: 2nd- 10:30 AM -7:00 PM weekdays, 8:30-5 Saturday

Responsibilities:

  • Provide excellence in customer service standards
  • Learn the technical aspects of troubleshooting cable TV, Internet and telephone equipment and services
  • Resolve issues for clients via phone, in person, or electronically
  • Track customer issues and resolutions
  • Receives training about the business operations of a regional cable television office and is able to correctly convey the Company policies and procedures to subscribers.
  • Performs such other duties as may be assigned from time to time.

Qualifications:

  • Previous experience or education in IT, customer service, or other related fields
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor

EQUAL OPPORTUNITY EMPLOYER