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Customer Service Help Desk Jobs (NOW HIRING)

Encode, Inc.

VA · On-site

Service/help desk or customer service support * Strong written and verbal communication * Familiarity with Information Technology Infrastructure Library (ITIL) Foundation, MS Office Suite, use of ...

Key Technical Resources Inc

Help Desk

Alpharetta, GA · On-site

$19.50 - $26.25/hr

The Help Desk Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or ...

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

Provides first-line user support and delivers quality customer service to Beacon Health System Help Desk customers. Receives requests, analyzes and diagnoses hardware and software problems, resolves ...

IBML

Help Desk Manager

Birmingham, AL · On-site

PURPOSE The Help Desk Manager is responsible for leading ibml's Help Desk operations and ensuring timely, professional, and effective support for customers, field service teams, and internal ...

New

Infojini Inc

HELP DESK

Washington, DC

$23.25 - $31.75/hr

Company Description Infojini Consulting is a full service IT consulting, services, and staffing ... customer base including fortune 100 companies and most state and federal agencies such as State of ...

TriOptus LLC

Help Desk Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

Job Title: Help Desk Analyst Location: Atlanta, GA 30334 (Remote) Duration: 12+ Month ... Experience in customer service Required

Riverside

$96K - $132K/yr

Customer service oriented * High adaptability * Effective communication skills Licenses and Certifications * HDI Help Desk Manager (or similar Service Desk Manager certification) Upon Hire (Preferred ...

Centstone

Help Desk Technician

Hartford, CT · On-site

$20 - $25/mo

Help Desk Technician Location: Onsite - Hartford, Connecticut Employment Type: W2 Only Work ... customer service, attention to detail, troubleshooting skills, and the ability to follow ...

SiloSmashers

Help Desk Manager

Arlington, VA · On-site

Help Desk Manager This position is part of a proposal submission and is contingent upon contract ... Excellent leadership and customer service skills * U.S. citizenship and ability to obtain DHS ...

vTech Solution

Help Desk Analyst

Machias, ME · On-site

$23.75 - $32.50/hr

Help Desk Analyst Duration : 04 months (Possible of extensions) Location : Machias, Maine - 04654 ... Writes work orders to secure services from vendors and the Executive Branch Office of Information ...

SOSi

Help Desk Lead

Miami, FL · On-site

Help Desk Lead SOSi is seeking a Help Desk Lead to support mission requirements for a structured ... Strong customer service, team leadership, and incident resolution skills are required. Preferred ...

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Customer Service Help Desk information

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How much do customer service help desk jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for customer service help desk in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

What are some common challenges faced by Customer Service Help Desk professionals, and how can they effectively manage them?

Customer Service Help Desk professionals often encounter challenges such as handling high volumes of support requests, managing difficult or frustrated customers, and staying updated on rapidly changing products or services. Effective time management, active listening, and clear communication are essential for addressing these issues. Collaborating with team members and utilizing knowledge bases can also help resolve cases more efficiently and maintain a positive customer experience.

What is a Customer Service Help Desk?

A Customer Service Help Desk is a support system that assists customers with inquiries, technical issues, or problems related to a company’s products or services. Help desk staff typically respond to customer requests via phone, email, chat, or ticketing systems, aiming to resolve issues efficiently and ensure customer satisfaction. They may also provide information, troubleshoot problems, and escalate complex issues to higher-level support when necessary. The help desk plays a critical role in maintaining customer loyalty and improving overall service quality.

Is getting a helpdesk job hard?

A customer service help desk job typically requires good communication skills, problem-solving ability, and familiarity with support tools like ticketing systems. While some positions may prefer prior experience or certifications, many entry-level roles are accessible with basic technical knowledge and a customer-focused attitude.

How can I make 2000 a week working from home?

A Customer Service Help Desk role can potentially pay $2000 or more per week with high call volume, overtime, or advanced skills. Achieving this income often requires extensive experience, excellent communication skills, and working during peak hours or multiple shifts.

What is the difference between Customer Service Help Desk vs Technical Support Specialist?

AspectCustomer Service Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certificationsHigh school diploma; certifications like CompTIA A+ often preferred
Work EnvironmentCall centers, help desks, remote supportCall centers, on-site or remote technical support
Employer & Industry UsageCustomer service departments across various industriesIT, technology, electronics industries
Common Search & Comparison IntentUnderstanding customer support roles and responsibilitiesTechnical troubleshooting and specialized support

While both roles involve assisting users, Customer Service Help Desk focuses on general customer inquiries and issue resolution, often non-technical. Technical Support Specialists handle more complex technical problems, requiring specific technical knowledge and certifications. Both roles are vital in customer support but differ in technical depth and scope.

Is AI replacing IT's help desk?

AI is increasingly used in customer service help desks to handle routine inquiries and provide quick responses, but it does not fully replace human help desk staff. Customer service help desk roles still require human oversight for complex issues, personalized support, and decision-making, making AI a tool to augment rather than replace these jobs.

What jobs pay 4000 a week without a degree?

Customer Service Help Desk roles typically do not pay $4,000 per week without specialized experience or advanced skills. High-paying jobs in this field usually require certifications, technical knowledge, or management responsibilities. Most roles offer salaries below that threshold unless combined with bonuses or overtime in specialized industries.

What are the key skills and qualifications needed to thrive as a Customer Service Help Desk professional, and why are they important?

To thrive as a Customer Service Help Desk professional, you need strong problem-solving abilities, product knowledge, and typically a high school diploma or equivalent. Familiarity with ticketing systems like Zendesk or ServiceNow and proficiency in using communication platforms are essential. Excellent communication, patience, and active listening are standout soft skills for this role. These skills ensure efficient issue resolution, foster positive customer experiences, and support smooth operations within the organization.
More about Customer Service Help Desk jobs
What cities are hiring for Customer Service Help Desk jobs? Cities with the most Customer Service Help Desk job openings:
What states have the most Customer Service Help Desk jobs? States with the most job openings for Customer Service Help Desk jobs include:
What job categories do people searching Customer Service Help Desk jobs look for? The top searched job categories for Customer Service Help Desk jobs are:
Customer Service Help Desk jobs near you
Infographic showing various Customer Service Help Desk job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $42,162 per year, or $20.3 per hour.
Customer Service Help Desk Cable/Fiber Communications

Customer Service Help Desk Cable/Fiber Communications

Service Electric Cablevision

Birdsboro, PA • On-site

$16 - $17/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 13 days ago

Job description

We are seeking a Customer Service Representative/Help Desk Support to join our team! Training is provided!

Shift: 2nd- 10:30 AM -7:00 PM weekdays, 8:30-5 Saturday

Responsibilities:

  • Provide excellence in customer service standards
  • Learn the technical aspects of troubleshooting cable TV, Internet and telephone equipment and services
  • Resolve issues for clients via phone, in person, or electronically
  • Track customer issues and resolutions
  • Receives training about the business operations of a regional cable television office and is able to correctly convey the Company policies and procedures to subscribers.
  • Performs such other duties as may be assigned from time to time.

Qualifications:

  • Previous experience or education in IT, customer service, or other related fields
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor

EQUAL OPPORTUNITY EMPLOYER