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Customer Service Help Desk Jobs (NOW HIRING)

Encode, Inc.

VA · On-site

Service/help desk or customer service support * Strong written and verbal communication * Familiarity with Information Technology Infrastructure Library (ITIL) Foundation, MS Office Suite, use of ...

Terrestris LLC

Remote Help Desk Specialist

We are seeking a Temporary Remote Help Desk Specialist to support the Internal Revenue Service (IRS ... In addition to responding to customers via the telephone and other services, contractors will help ...

Apex Systems

Help Desk

Salt Lake City, UT · On-site

$19.25 - $26.25/hr

Ensure customer satisfaction through communication and problem-solving skills. * Deliver basic help desk functions and technical support services. * Assist internal employees with technology-related ...

Pomeroy

Help Desk Technician

Plano, TX · On-site

$18.75 - $25.25/hr

Help Desk Technician 1 Position Overview We are looking for a Help Desk Technician to join our team and serve as a first point of contact for customer and end-user questions and service requests.

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

ExemptPosition SummaryThe IT Help Desk Manager leads CPM's global IT Help Desk organization, ensuring exceptional customer service, operational excellence, and continuous improvement of IT support ...

CPM Holdings, Inc

Help Desk Manager

Waterloo, IA · On-site

Exempt Position Summary The IT Help Desk Manager leads CPM's global IT Help Desk organization, ensuring exceptional customer service, operational excellence, and continuous improvement of IT support ...

The Dirks Group

Help Desk

Wausau, WI · On-site

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with ... Continuously develop technical and customer service skills * Engage in team and company-sponsored ...

Dakota Supply Group

Help Desk Manager

Plymouth, MN · On-site

$83K - $139K/yr

Lead, coach, mentor, and develop the Help Desk team to ensure strong technical capability, customer service, accountability, and professional growth. * Establish and maintain operating standards ...

CAI

Help Desk Manager

Trenton, NJ · On-site

$60 - $64/hr

Help Desk Manager Req number: R8418 Employment type: Full time Worksite flexibility: Hybrid Who we ... Strong knowledge of customer service best practices and issue resolution processes * Experience ...

nLeague Services

Help Desk Representative

Nashville, TN · On-site

$17 - $21.75/hr

We support customers by phone, email, and service portal. * The technician will troubleshoot ... Prior Help Desk experience is helpful, but it is not required. We are more interested in finding ...

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Mavensoft Technologies

Help Desk Technician

Nashville, TN · On-site

$19.25 - $26/hr

Help Desk Technician Location: Nashville, TN - Onsite Duration: 9 Months ( It's 12hrs shift daily ... Customer service and communication * Problem-solving and troubleshooting * Documentation and ...

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How much do customer service help desk jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer service help desk in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

What is a customer service help desk?

A Customer Service Help Desk is a support system that assists customers with inquiries, technical issues, or problems related to a company’s products or services. Help desk staff typically respond to customer requests via phone, email, chat, or ticketing systems, aiming to resolve issues efficiently and ensure customer satisfaction. They may also provide information, troubleshoot problems, and escalate complex issues to higher-level support when necessary. The help desk plays a critical role in maintaining customer loyalty and improving overall service quality.

What are the key skills and qualifications needed to thrive as a customer service help desk professional?

To thrive as a Customer Service Help Desk professional, you need strong problem-solving abilities, product knowledge, and typically a high school diploma or equivalent. Familiarity with ticketing systems like Zendesk or ServiceNow and proficiency in using communication platforms are essential. Excellent communication, patience, and active listening are standout soft skills for this role. These skills ensure efficient issue resolution, foster positive customer experiences, and support smooth operations within the organization.

What are some common challenges faced by customer service help desk professionals, and how can they effectively manage them?

Customer Service Help Desk professionals often encounter challenges such as handling high volumes of support requests, managing difficult or frustrated customers, and staying updated on rapidly changing products or services. Effective time management, active listening, and clear communication are essential for addressing these issues. Collaborating with team members and utilizing knowledge bases can also help resolve cases more efficiently and maintain a positive customer experience.

What is the difference between Customer Service Help Desk vs Technical Support Specialist?

AspectCustomer Service Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certificationsHigh school diploma; certifications like CompTIA A+ often preferred
Work EnvironmentCall centers, help desks, remote supportCall centers, on-site or remote technical support
Employer & Industry UsageCustomer service departments across various industriesIT, technology, electronics industries
Common Search & Comparison IntentUnderstanding customer support roles and responsibilitiesTechnical troubleshooting and specialized support

While both roles involve assisting users, Customer Service Help Desk focuses on general customer inquiries and issue resolution, often non-technical. Technical Support Specialists handle more complex technical problems, requiring specific technical knowledge and certifications. Both roles are vital in customer support but differ in technical depth and scope.

Is a customer service help desk a stressful job?

A customer service help desk can be stressful due to high call volumes, difficult customer interactions, and the need for quick problem resolution. However, stress levels vary depending on the work environment, workload, and individual coping skills, and training in communication and problem-solving can help manage stress.
More about Customer Service Help Desk jobs

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Cities with the most Customer Service Help Desk job openings:

What states have the most Customer Service Help Desk jobs?

States with the most job openings for Customer Service Help Desk jobs include:

What are popular job titles related to Customer Service Help Desk jobs?

For Customer Service Help Desk jobs, the most frequently searched job titles are:

Customer Service Help Desk jobs near you
Infographic showing various Customer Service Help Desk job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $42,162 per year, or $20.3 per hour.

Customer Service/ Help desk/Tech support

Beaverton, OR

Vertisystem
Business Management Consulting • 201 - 500 employees
Learn more about Vertisystemexternal

$16/hr

Contractor

Re-posted 29 days ago

Job description

Company Description

Hi Greetings!

Hope you are doing well!!

This is Vikas from VertiSystem Inc. Currently I am hiring for our direct client. I found your resume on a job board and your profile seems to be a match for the position. We are the primary vendor with this client. Please find the job details below. For more details, you can reach me at 609-246-2390 and please send your updated resume.

 

Job Title:         Customer Support Analyst

Location:         Beaverton, OR 97006

Duration:         6 months contract possibility to go longer

PR: $16/hr

Shift/Hours: 3 shifts 6am PST , 7am PST and 8am PST 8hours each Day one will be 8am-5pm rest of training (minimum of 2 weeks) will be 7am-4pm

Job Description

Job Description:

Job Title: Customer Support Analyst
Overview: As an analyst, you will be responsible for enhancing each customer's relationship with Sage. This objective will be primarily accomplished by providing assistance for customers with questions or issues regarding Sage's products or services and their application in the customer's business operating environment. Support is provided in adherence to company guidelines, and will be performed through various channels (telephone, email, chat, etc.). Customer relationships will also be enhanced by the identification of customer needs that can be addressed by additional Sage products or services. In addition, analysts will regularly author articles for submission to the knowledge base and engage in team based project work.
Responsibilities:
Provides an Extraordinary Customer Experience by addressing inquiries using a variety of channels (telephone, email, chat, social media, etc.) in a support-center environment adhering to scheduled shifts, procedures, metrics, and departmental goals.
Identifies the root cause of the client's software or system issues and uses system analysis and testing techniques to solve low to moderately complex application or system issues.
Uses Knowledge Center Support (KCS) methodologies to efficiently resolve issues. Contributes to company knowledge capital by creating and modifying reusable solutions in the knowledge base according to established procedures and policies. Actively promotes the knowledge base to our customers. Maintains article quality standards.
Assists customers in gaining the most value from their Sage products and services.
Identifies additional opportunities for Sage solutions to benefit the customer's business needs.
Documents each customer contact using our contact tracking systems in a clear, concise, and understandable format. Escalate unresolved customer issues with all pertinent information included, to appropriate resources.
Works collaboratively and effectively within a team of peers. Maintains a positive, constructive attitude in the workplace. This includes presenting challenges in a positive light, offering constructive approaches to overcoming difficulties, and treating all individuals with respect.
Prioritizes work balancing importance from the customer perspective and operational efficiency. Follows through on commitments, communicates status of work, identifies and requests assistance with barriers that may interfere with progress. Adjusts workload when priorities and resources change, managing time and resources to ensure the best possible outcome for the customer, employee and organization.
Stays current on technical and business knowledge in all assigned applications, as well as support processes and procedures.

Let me know if you are interested in this position.

Vikas Jalodiya

Additional Information
All your information will be kept confidential according to EEO guidelines.

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