Service/help desk or customer service support * Strong written and verbal communication * Familiarity with Information Technology Infrastructure Library (ITIL) Foundation, MS Office Suite, use of ...
Service/help desk or customer service support * Strong written and verbal communication * Familiarity with Information Technology Infrastructure Library (ITIL) Foundation, MS Office Suite, use of ...
Customer Service/ Help desk/Tech support
Beaverton, OR · On-site
$16/hr
Customer relationships will also be enhanced by the identification of customer needs that can be addressed by additional Sage products or services. In addition, analysts will regularly author ...
Customer Service/ Help desk/Tech support
Beaverton, OR · On-site
$16/hr
Customer relationships will also be enhanced by the identification of customer needs that can be addressed by additional Sage products or services. In addition, analysts will regularly author ...
Klamath Falls OR- Help Desk Technician
Klamath Falls, OR · On-site
$20 - $27/hr
You will be working for Stimulus Broadband in Klamath Falls, OR as a Customer Service help desk technician. A Stimulus Broadband help desk technician will work with directions to ensure the high ...
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Klamath Falls OR- Help Desk Technician
Klamath Falls, OR · On-site
$20 - $27/hr
You will be working for Stimulus Broadband in Klamath Falls, OR as a Customer Service help desk technician. A Stimulus Broadband help desk technician will work with directions to ensure the high ...
Help Desk
Alpharetta, GA · On-site
$19.50 - $26.25/hr
The Help Desk Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or ...
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Help Desk
Alpharetta, GA · On-site
$19.50 - $26.25/hr
The Help Desk Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or ...
Help Desk Technician
Santa Fe, NM · On-site
$26/hr
Help Desk Technicians combine technical expertise with customer service skills to diagnose, troubleshoot, and resolve issues efficiently, supporting both employees and external clients. Key ...
New
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Help Desk Technician
Santa Fe, NM · On-site
$26/hr
Help Desk Technicians combine technical expertise with customer service skills to diagnose, troubleshoot, and resolve issues efficiently, supporting both employees and external clients. Key ...
New
HELP DESK
$23.25 - $31.75/hr
Company Description Infojini Consulting is a full service IT consulting, services, and staffing ... customer base including fortune 100 companies and most state and federal agencies such as State of ...
HELP DESK
$23.25 - $31.75/hr
Company Description Infojini Consulting is a full service IT consulting, services, and staffing ... customer base including fortune 100 companies and most state and federal agencies such as State of ...
Help Desk Technician
Winston Salem, NC · On-site
$18.50 - $25/hr
You will provide exceptional customer service while troubleshooting and resolving a variety of IT issues. Responsibilities for Help Desk Technician * Respond to user inquiries by phone, email, chat ...
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Help Desk Technician
Winston Salem, NC · On-site
$18.50 - $25/hr
You will provide exceptional customer service while troubleshooting and resolving a variety of IT issues. Responsibilities for Help Desk Technician * Respond to user inquiries by phone, email, chat ...
Library Help Desk Manager
Santa Clara, CA · On-site
$33.94 - $40.72/hr
Models excellent customer service and establishes best practices for all library help desk staff * Actively reinforces training and customer service standards throughout the year with students and ...
Library Help Desk Manager
Santa Clara, CA · On-site
$33.94 - $40.72/hr
Models excellent customer service and establishes best practices for all library help desk staff * Actively reinforces training and customer service standards throughout the year with students and ...
Help Desk Technician
Charlotte, NC · On-site
$18.75 - $25.25/hr
You will provide exceptional customer service while troubleshooting and resolving a variety of IT issues. Responsibilities for Help Desk Technician * Respond to user inquiries by phone, email, chat ...
Quick apply
Help Desk Technician
Charlotte, NC · On-site
$18.75 - $25.25/hr
You will provide exceptional customer service while troubleshooting and resolving a variety of IT issues. Responsibilities for Help Desk Technician * Respond to user inquiries by phone, email, chat ...
Help Desk Manager
Arlington, VA · On-site
Help Desk Manager This position is part of a proposal submission and is contingent upon contract ... Excellent leadership and customer service skills * U.S. citizenship and ability to obtain DHS ...
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Help Desk Manager
Arlington, VA · On-site
Help Desk Manager This position is part of a proposal submission and is contingent upon contract ... Excellent leadership and customer service skills * U.S. citizenship and ability to obtain DHS ...
Help Desk Technician - TS/SCI W/ Polygraph
$33.52 - $45.34/hr
Customer Service, Help Desk Support, Troubleshooting Certifications: Security+, CE - Comptia Security+ - Comptia Security+ Experience: 4 + years of related experience US Citizenship Required: Yes ...
Help Desk Technician - TS/SCI W/ Polygraph
$33.52 - $45.34/hr
Customer Service, Help Desk Support, Troubleshooting Certifications: Security+, CE - Comptia Security+ - Comptia Security+ Experience: 4 + years of related experience US Citizenship Required: Yes ...
Help Desk Technician
Arlington, VA · On-site
$30 - $36.06/hr
You would be a key member of the IT Help Desk Team, providing technical support to all onsite and ... customer service/support to end users/customers of IntraFi's products and services * Diagnose ...
Help Desk Technician
Arlington, VA · On-site
$30 - $36.06/hr
You would be a key member of the IT Help Desk Team, providing technical support to all onsite and ... customer service/support to end users/customers of IntraFi's products and services * Diagnose ...
Help Desk Technician
$30 - $36.06/hr
You would be a key member of the IT Help Desk Team, providing technical support to all onsite and ... customer service/support to end users/customers of IntraFi's products and services * Diagnose ...
Quick apply
Help Desk Technician
$30 - $36.06/hr
You would be a key member of the IT Help Desk Team, providing technical support to all onsite and ... customer service/support to end users/customers of IntraFi's products and services * Diagnose ...
NCIS Help Desk Manager - 2nd or 3rd Shift | Active TS/SCI clearance
Quantico, VA · On-site
$122K - $165K/yr
Customer Service, Help Desk Management, Service Desk Management Certifications: CompTIA Security+ CE | CompTIA - CompTIA Experience: 5 + years of related experience US Citizenship Required: Yes ...
NCIS Help Desk Manager - 2nd or 3rd Shift | Active TS/SCI clearance
Quantico, VA · On-site
$122K - $165K/yr
Customer Service, Help Desk Management, Service Desk Management Certifications: CompTIA Security+ CE | CompTIA - CompTIA Experience: 5 + years of related experience US Citizenship Required: Yes ...
Help Desk Technician
$21 - $25/hr
Ensure timely issue resolution and deliver excellent customer service to both local and remote ... Help Desk Technician candidates must meet the following requirements for consideration: * Associate ...
Quick apply
Help Desk Technician
$21 - $25/hr
Ensure timely issue resolution and deliver excellent customer service to both local and remote ... Help Desk Technician candidates must meet the following requirements for consideration: * Associate ...
Help Desk Technician
$19.25 - $26/hr
One to two years of proven experience as a Help Desk Technician or another customer service role * Ability to diagnose and resolve basic computer/technical issues and convey technical concepts in a ...
Help Desk Technician
$19.25 - $26/hr
One to two years of proven experience as a Help Desk Technician or another customer service role * Ability to diagnose and resolve basic computer/technical issues and convey technical concepts in a ...
Help Desk Technician
Middletown, CT · On-site
$20.25 - $27.50/hr
Help Desk Technician Location : Middletown, CT Job Summary :- We are seeking a Help Desk Technician ... Strong customer service and communication skills. * Ability to follow established procedures with ...
Help Desk Technician
Middletown, CT · On-site
$20.25 - $27.50/hr
Help Desk Technician Location : Middletown, CT Job Summary :- We are seeking a Help Desk Technician ... Strong customer service and communication skills. * Ability to follow established procedures with ...
Help Desk Software, Information Technology (IT) Systems, Troubleshooting Certifications: None ... Maintain a courteous, customer-service approach to users and ensure efficient resolution of Tier I ...
Help Desk Software, Information Technology (IT) Systems, Troubleshooting Certifications: None ... Maintain a courteous, customer-service approach to users and ensure efficient resolution of Tier I ...
Help Desk Technician
$30 - $36.06/hr
You would be a key member of the IT Help Desk Team, providing technical support to all onsite and ... customer service/support to end users/customers of IntraFi's products and services * Diagnose ...
Help Desk Technician
$30 - $36.06/hr
You would be a key member of the IT Help Desk Team, providing technical support to all onsite and ... customer service/support to end users/customers of IntraFi's products and services * Diagnose ...
Help Desk Representative
Midland, MI · On-site
$15 - $19.25/hr
Provide help desk, customer service and technical training as necessary. Perform various computer operations tasks as required MyMichigan Health is a technology driven organization and employees need ...
Help Desk Representative
Midland, MI · On-site
$15 - $19.25/hr
Provide help desk, customer service and technical training as necessary. Perform various computer operations tasks as required MyMichigan Health is a technology driven organization and employees need ...
Customer Service Help Desk information
See salary details
$8.65 - $11.32
6% of jobs
$11.32 - $13.99
9% of jobs
$14.79 is the 25th percentile. Wages below this are outliers.
$13.99 - $16.65
31% of jobs
The median wage is $17.04 / hr.
$16.65 - $19.32
25% of jobs
$21.05 is the 75th percentile. Wages above this are outliers.
$19.32 - $21.98
5% of jobs
$21.98 - $24.65
9% of jobs
$24.65 - $27.32
5% of jobs
$27.32 - $29.98
4% of jobs
$29.98 - $32.65
1% of jobs
$32.65 - $35.31
1% of jobs
$35.31 - $37.98
2% of jobs
$8
$20
$37
How much do customer service help desk jobs pay per hour?
What are some common challenges faced by Customer Service Help Desk professionals, and how can they effectively manage them?
What is a Customer Service Help Desk?
Is getting a helpdesk job hard?
How can I make 2000 a week working from home?
What is the difference between Customer Service Help Desk vs Technical Support Specialist?
| Aspect | Customer Service Help Desk | Technical Support Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some roles may prefer certifications | High school diploma; certifications like CompTIA A+ often preferred |
| Work Environment | Call centers, help desks, remote support | Call centers, on-site or remote technical support |
| Employer & Industry Usage | Customer service departments across various industries | IT, technology, electronics industries |
| Common Search & Comparison Intent | Understanding customer support roles and responsibilities | Technical troubleshooting and specialized support |
While both roles involve assisting users, Customer Service Help Desk focuses on general customer inquiries and issue resolution, often non-technical. Technical Support Specialists handle more complex technical problems, requiring specific technical knowledge and certifications. Both roles are vital in customer support but differ in technical depth and scope.
Is AI replacing IT's help desk?
What jobs pay 4000 a week without a degree?
What are the key skills and qualifications needed to thrive as a Customer Service Help Desk professional, and why are they important?

Full-time
Re-posted 14 days ago
Job description
Here at Encode we strive to ensure that both professional AND personal satisfaction go hand in hand. We enhance professional satisfaction by constantly improving team member skills with ongoing education, conferences, and early adoption of automation tools. We want everyone to be the best they can be. We build personal satisfaction by embracing remote work days, casual attire, bagel Tuesdays, team building events at local establishments and in-office cornhole competitions.
Job Description
The Help Desk Support Services Specialist will create and document tickets, troubleshooting, and escalation. This includes initial support and analysis for correct classification, ticket ownership, monitoring, tracking and communication, resolution and recovery of incidents not assigned to second tier support, closure of incidents, monitoring the status and progress towards resolution of assigned incidents, and communication to relevant parties on incident progress.
Responsibilities:
- Fielding user communication
- Completing other non-ticket creation duties as assigned by Service Desk Management
Abiding by standard Service Desk policy and process, including shift scheduling and performance metrics
Qualifications
- Active Secret Clearance
- Service/help desk or customer service support
- Strong written and verbal communication
- Familiarity with Information Technology Infrastructure Library (ITIL) Foundation, MS Office Suite, use of help desk/trouble ticketing software (prior use of ServiceNow preferred)
- New Service Desk analysts are required to earn ITIL v3 Foundations Certification within 90 days of hire date
- Bachelor's degree as a minimum
- *will receive initial 4-6 weeks of training Monday through Friday, 0800-1630. After training is complete, incumbent will be expected to move to 3rd shift (2230-0900). These are 10 hour shifts that cover three weekdays and every other weekend. Full schedule is available upon request
Additional Information
All your information will be kept confidential according to EEO guidelines.