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Customer Service Help Desk Jobs (NOW HIRING)

Key Technical Resources Inc

Help Desk

Alpharetta, GA · On-site

$19.50 - $26.25/hr

The Help Desk Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or ...

ATA Services Inc

Help Desk Technician

Santa Fe, NM · On-site

$26/hr

Help Desk Technicians combine technical expertise with customer service skills to diagnose, troubleshoot, and resolve issues efficiently, supporting both employees and external clients. Key ...

New

Infojini Inc

HELP DESK

Washington, DC

$23.25 - $31.75/hr

Company Description Infojini Consulting is a full service IT consulting, services, and staffing ... customer base including fortune 100 companies and most state and federal agencies such as State of ...

Chesapeake Containment

Help Desk Technician

Winston Salem, NC · On-site

$18.50 - $25/hr

You will provide exceptional customer service while troubleshooting and resolving a variety of IT issues. Responsibilities for Help Desk Technician * Respond to user inquiries by phone, email, chat ...

Chesapeake Containment

Help Desk Technician

Charlotte, NC · On-site

$18.75 - $25.25/hr

You will provide exceptional customer service while troubleshooting and resolving a variety of IT issues. Responsibilities for Help Desk Technician * Respond to user inquiries by phone, email, chat ...

SiloSmashers

Help Desk Manager

Arlington, VA · On-site

Help Desk Manager This position is part of a proposal submission and is contingent upon contract ... Excellent leadership and customer service skills * U.S. citizenship and ability to obtain DHS ...

IntraFi

Help Desk Technician

Arlington, VA · On-site

$30 - $36.06/hr

You would be a key member of the IT Help Desk Team, providing technical support to all onsite and ... customer service/support to end users/customers of IntraFi's products and services * Diagnose ...

IntraFi

Help Desk Technician

Arlington, VA

$30 - $36.06/hr

You would be a key member of the IT Help Desk Team, providing technical support to all onsite and ... customer service/support to end users/customers of IntraFi's products and services * Diagnose ...

VIP Staffing

Help Desk Technician

Albuquerque, NM

$21 - $25/hr

Ensure timely issue resolution and deliver excellent customer service to both local and remote ... Help Desk Technician candidates must meet the following requirements for consideration: * Associate ...

InstantServe LLC

Help Desk Technician

Middletown, CT · On-site

$20.25 - $27.50/hr

Help Desk Technician Location : Middletown, CT Job Summary :- We are seeking a Help Desk Technician ... Strong customer service and communication skills. * Ability to follow established procedures with ...

GDIT

Help Desk Manager

Fort Liberty, NC

Help Desk Software, Information Technology (IT) Systems, Troubleshooting Certifications: None ... Maintain a courteous, customer-service approach to users and ensure efficient resolution of Tier I ...

IntraFi

Help Desk Technician

Arlington, VA

$30 - $36.06/hr

You would be a key member of the IT Help Desk Team, providing technical support to all onsite and ... customer service/support to end users/customers of IntraFi's products and services * Diagnose ...

MyMichigan Health

Help Desk Representative

Midland, MI · On-site

$15 - $19.25/hr

Provide help desk, customer service and technical training as necessary. Perform various computer operations tasks as required MyMichigan Health is a technology driven organization and employees need ...

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Customer Service Help Desk information

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How much do customer service help desk jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for customer service help desk in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

What are some common challenges faced by Customer Service Help Desk professionals, and how can they effectively manage them?

Customer Service Help Desk professionals often encounter challenges such as handling high volumes of support requests, managing difficult or frustrated customers, and staying updated on rapidly changing products or services. Effective time management, active listening, and clear communication are essential for addressing these issues. Collaborating with team members and utilizing knowledge bases can also help resolve cases more efficiently and maintain a positive customer experience.

What is a Customer Service Help Desk?

A Customer Service Help Desk is a support system that assists customers with inquiries, technical issues, or problems related to a company’s products or services. Help desk staff typically respond to customer requests via phone, email, chat, or ticketing systems, aiming to resolve issues efficiently and ensure customer satisfaction. They may also provide information, troubleshoot problems, and escalate complex issues to higher-level support when necessary. The help desk plays a critical role in maintaining customer loyalty and improving overall service quality.

Is getting a helpdesk job hard?

A customer service help desk job typically requires good communication skills, problem-solving ability, and familiarity with support tools like ticketing systems. While some positions may prefer prior experience or certifications, many entry-level roles are accessible with basic technical knowledge and a customer-focused attitude.

How can I make 2000 a week working from home?

A Customer Service Help Desk role can potentially pay $2000 or more per week with high call volume, overtime, or advanced skills. Achieving this income often requires extensive experience, excellent communication skills, and working during peak hours or multiple shifts.

What is the difference between Customer Service Help Desk vs Technical Support Specialist?

AspectCustomer Service Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certificationsHigh school diploma; certifications like CompTIA A+ often preferred
Work EnvironmentCall centers, help desks, remote supportCall centers, on-site or remote technical support
Employer & Industry UsageCustomer service departments across various industriesIT, technology, electronics industries
Common Search & Comparison IntentUnderstanding customer support roles and responsibilitiesTechnical troubleshooting and specialized support

While both roles involve assisting users, Customer Service Help Desk focuses on general customer inquiries and issue resolution, often non-technical. Technical Support Specialists handle more complex technical problems, requiring specific technical knowledge and certifications. Both roles are vital in customer support but differ in technical depth and scope.

Is AI replacing IT's help desk?

AI is increasingly used in customer service help desks to handle routine inquiries and provide quick responses, but it does not fully replace human help desk staff. Customer service help desk roles still require human oversight for complex issues, personalized support, and decision-making, making AI a tool to augment rather than replace these jobs.

What jobs pay 4000 a week without a degree?

Customer Service Help Desk roles typically do not pay $4,000 per week without specialized experience or advanced skills. High-paying jobs in this field usually require certifications, technical knowledge, or management responsibilities. Most roles offer salaries below that threshold unless combined with bonuses or overtime in specialized industries.

What are the key skills and qualifications needed to thrive as a Customer Service Help Desk professional, and why are they important?

To thrive as a Customer Service Help Desk professional, you need strong problem-solving abilities, product knowledge, and typically a high school diploma or equivalent. Familiarity with ticketing systems like Zendesk or ServiceNow and proficiency in using communication platforms are essential. Excellent communication, patience, and active listening are standout soft skills for this role. These skills ensure efficient issue resolution, foster positive customer experiences, and support smooth operations within the organization.
More about Customer Service Help Desk jobs
What cities are hiring for Customer Service Help Desk jobs? Cities with the most Customer Service Help Desk job openings:
What states have the most Customer Service Help Desk jobs? States with the most job openings for Customer Service Help Desk jobs include:
What job categories do people searching Customer Service Help Desk jobs look for? The top searched job categories for Customer Service Help Desk jobs are:
Customer Service Help Desk jobs near you
Infographic showing various Customer Service Help Desk job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $42,162 per year, or $20.3 per hour.

Help Desk Support Services Specialist

Encode, Inc

Montgomery, VA • On-site

Full-time

Re-posted 14 days ago

Job description

Company Description
Here at Encode we strive to ensure that both professional AND personal satisfaction go hand in hand. We enhance professional satisfaction by constantly improving team member skills with ongoing education, conferences, and early adoption of automation tools. We want everyone to be the best they can be. We build personal satisfaction by embracing remote work days, casual attire, bagel Tuesdays, team building events at local establishments and in-office cornhole competitions.
Job Description
The Help Desk Support Services Specialist will create and document tickets, troubleshooting, and escalation. This includes initial support and analysis for correct classification, ticket ownership, monitoring, tracking and communication, resolution and recovery of incidents not assigned to second tier support, closure of incidents, monitoring the status and progress towards resolution of assigned incidents, and communication to relevant parties on incident progress.
Responsibilities:
  • Fielding user communication
  • Completing other non-ticket creation duties as assigned by Service Desk Management
    Abiding by standard Service Desk policy and process, including shift scheduling and performance metrics

Qualifications
  • Active Secret Clearance
  • Service/help desk or customer service support
  • Strong written and verbal communication
  • Familiarity with Information Technology Infrastructure Library (ITIL) Foundation, MS Office Suite, use of help desk/trouble ticketing software (prior use of ServiceNow preferred)
  • New Service Desk analysts are required to earn ITIL v3 Foundations Certification within 90 days of hire date
  • Bachelor's degree as a minimum
  • *will receive initial 4-6 weeks of training Monday through Friday, 0800-1630. After training is complete, incumbent will be expected to move to 3rd shift (2230-0900). These are 10 hour shifts that cover three weekdays and every other weekend. Full schedule is available upon request

Additional Information
All your information will be kept confidential according to EEO guidelines.

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