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Customer Service Help Desk Jobs (NOW HIRING)

State of Virginia

Help Desk Supervisor

Richmond, VA · Hybrid

$76K/yr

The position requires a balance of leadership, customer service, project management, operational oversight, and technical troubleshooting experience. What You'll Do * The Help Desk Supervisor ...

Lentech, Inc.

Help Desk Technician

Columbia, MD · On-site

$19.50 - $26.25/hr

Lentech, Inc. is hiring an entry-level Help Desk Technician to provide support for internet-like ... customer service requests received via phone, email, chat, and tickets. • Document all ...

SiloSmashers

Help Desk Manager

Arlington, VA · Hybrid

Help Desk Manager This position is part of a proposal submission and is contingent upon contract ... Excellent leadership and customer service skills * U.S. citizenship and ability to obtain DHS ...

Onyx Government Services,LLC

IL · On-site

$23 - $31.25/hr

About Us Onyx Government Services, LLC., is a Service-Disable Veteran-Owned Small Business (SDVOSB ... Position Overview The Help Desk / Customer Support specialist handles user inquiries on TRDM during ...

Base2 Solutions

Help Desk Lead

Miami, FL

Help Desk Lead Base-2 Solutions is seeking a Help Desk Lead to support USSOUTHCOM J26 ENHANCED ... Provide strong customer service, team leadership, and incident resolution. Required Qualifications

Modaxo - Elovate

Director, Customer Care

El Paso, TX

This leader will own post-issuance customer operations end-to-end - including customer service, Help Desk, correspondence, court packages, and customer success. The Director will consolidate contact ...

New

TriOptus LLC

Help Desk Technician

Columbia, SC · On-site

$18.50 - $25/hr

... and customer service, and providing hands-on support for issues at the agency. The help desk ... technician will also perform other duties as assigned. Education: An associate's degree or higher ...

Judge Group, Inc.

Help Desk Analyst

Malvern, PA

$20 - $27.50/hr

Heavy focus on customer service skills. Responsibilities: * * Help Desk Analyst provides support to end users for computer, application, system, device, access and hardware issues. * Identifies ...

LRS

Help Desk

Madison, WI · On-site

$18 - $23/hr

Our client is seeking a customer-focused and technology-oriented professional to provide Identity and Account Management (IAM) support and IT help desk services for staff and public users. This role ...

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All JobsCustomer Service Help Desk Jobs

Customer Service Help Desk information

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How much do customer service help desk jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for customer service help desk in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

What are some common challenges faced by Customer Service Help Desk professionals, and how can they effectively manage them?

Customer Service Help Desk professionals often encounter challenges such as handling high volumes of support requests, managing difficult or frustrated customers, and staying updated on rapidly changing products or services. Effective time management, active listening, and clear communication are essential for addressing these issues. Collaborating with team members and utilizing knowledge bases can also help resolve cases more efficiently and maintain a positive customer experience.

What is a Customer Service Help Desk?

A Customer Service Help Desk is a support system that assists customers with inquiries, technical issues, or problems related to a company’s products or services. Help desk staff typically respond to customer requests via phone, email, chat, or ticketing systems, aiming to resolve issues efficiently and ensure customer satisfaction. They may also provide information, troubleshoot problems, and escalate complex issues to higher-level support when necessary. The help desk plays a critical role in maintaining customer loyalty and improving overall service quality.

What is the difference between Customer Service Help Desk vs Technical Support Specialist?

AspectCustomer Service Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certificationsHigh school diploma; certifications like CompTIA A+ often preferred
Work EnvironmentCall centers, help desks, remote supportCall centers, on-site or remote technical support
Employer & Industry UsageCustomer service departments across various industriesIT, technology, electronics industries
Common Search & Comparison IntentUnderstanding customer support roles and responsibilitiesTechnical troubleshooting and specialized support

While both roles involve assisting users, Customer Service Help Desk focuses on general customer inquiries and issue resolution, often non-technical. Technical Support Specialists handle more complex technical problems, requiring specific technical knowledge and certifications. Both roles are vital in customer support but differ in technical depth and scope.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized technical support, such as Customer Service Managers or Technical Support Managers, with salaries exceeding $70,000 annually. Advanced roles requiring leadership skills, industry certifications, or technical expertise tend to offer higher compensation within the customer service field.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day typically include high-level consulting, specialized medical professionals like surgeons, certain executive roles, or skilled trades such as commercial pilots or project managers with significant experience. These positions often require advanced skills, certifications, or extensive experience and may involve freelance, contract, or entrepreneurial work environments.

What jobs pay $400 an hour?

Jobs that pay $400 an hour are typically highly specialized roles such as experienced consultants, surgeons, or senior executives. These positions often require advanced skills, extensive experience, and sometimes certifications or licenses. Such high hourly rates are uncommon and usually associated with freelance consulting, legal work, or specialized medical procedures.

Is AI replacing IT's help desk?

AI is increasingly used in customer service help desks to handle routine inquiries and provide quick responses, but it does not fully replace human help desk staff. Customer service roles in IT still require human oversight, problem-solving skills, and complex troubleshooting that AI cannot perform independently. Help desk professionals often use AI tools to enhance efficiency but continue to play a vital role in resolving complex issues and providing personalized support.

What are the key skills and qualifications needed to thrive as a Customer Service Help Desk professional, and why are they important?

To thrive as a Customer Service Help Desk professional, you need strong problem-solving abilities, product knowledge, and typically a high school diploma or equivalent. Familiarity with ticketing systems like Zendesk or ServiceNow and proficiency in using communication platforms are essential. Excellent communication, patience, and active listening are standout soft skills for this role. These skills ensure efficient issue resolution, foster positive customer experiences, and support smooth operations within the organization.
More about Customer Service Help Desk jobs
What cities are hiring for Customer Service Help Desk jobs? Cities with the most Customer Service Help Desk job openings:
What states have the most Customer Service Help Desk jobs? States with the most job openings for Customer Service Help Desk jobs include:
What job categories do people searching Customer Service Help Desk jobs look for? The top searched job categories for Customer Service Help Desk jobs are:
Customer Service Help Desk jobs near you
Infographic showing various Customer Service Help Desk job openings in the United States as of June 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $42,162 per year, or $20.3 per hour.
Customer Service/ Help desk/Tech support

Customer Service/ Help desk/Tech support

Vertisystem

Beaverton, OR • On-site

$16/hr

Contractor

Posted 7 days ago

Job description

Company Description
Hi Greetings!
Hope you are doing well!!
This is Vikas from VertiSystem Inc. Currently I am hiring for our direct client I found your resume on a job board and your profile seems to be a match for the position. We are the primary vendor with this client. Please find the job details below. For more details, you can reach me at 609-246-2390 and please send your updated resume.
Job Title: Customer Support Analyst
Location: Beaverton, OR 97006
Duration: 6 months contract possibility to go longer
PR: $16/hr
Shift/Hours: 3 shifts 6am PST , 7am PST and 8am PST 8hours each Day one will be 8am-5pm rest of training (minimum of 2 weeks) will be 7am-4pm
Job Description
Job Description:
Job Title: Customer Support Analyst
Overview: As an analyst, you will be responsible for enhancing each customer's relationship with Sage. This objective will be primarily accomplished by providing assistance for customers with questions or issues regarding Sage's products or services and their application in the customer's business operating environment. Support is provided in adherence to company guidelines, and will be performed through various channels (telephone, email, chat, etc.). Customer relationships will also be enhanced by the identification of customer needs that can be addressed by additional Sage products or services. In addition, analysts will regularly author articles for submission to the knowledge base and engage in team based project work.
Responsibilities:
• Provides an Extraordinary Customer Experience by addressing inquiries using a variety of channels (telephone, email, chat, social media, etc.) in a support-center environment adhering to scheduled shifts, procedures, metrics, and departmental goals.
• Identifies the root cause of the client's software or system issues and uses system analysis and testing techniques to solve low to moderately complex application or system issues.
• Uses Knowledge Center Support (KCS) methodologies to efficiently resolve issues. Contributes to company knowledge capital by creating and modifying reusable solutions in the knowledge base according to established procedures and policies. Actively promotes the knowledge base to our customers. Maintains article quality standards.
• Assists customers in gaining the most value from their Sage products and services.
• Identifies additional opportunities for Sage solutions to benefit the customer's business needs.
• Documents each customer contact using our contact tracking systems in a clear, concise, and understandable format. Escalate unresolved customer issues with all pertinent information included, to appropriate resources.
• Works collaboratively and effectively within a team of peers. Maintains a positive, constructive attitude in the workplace. This includes presenting challenges in a positive light, offering constructive approaches to overcoming difficulties, and treating all individuals with respect.
• Prioritizes work balancing importance from the customer perspective and operational efficiency. Follows through on commitments, communicates status of work, identifies and requests assistance with barriers that may interfere with progress. Adjusts workload when priorities and resources change, managing time and resources to ensure the best possible outcome for the customer, employee and organization.
• Stays current on technical and business knowledge in all assigned applications, as well as support processes and procedures.
Let me know if you are interested in this position.
Vikas Jalodiya
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.

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