Five (5) years' experience in customer service, help desk, or network operations center environment. Two (2) years supporting a large Enterprise environment. Two (2) years' experience managing a ...
Five (5) years' experience in customer service, help desk, or network operations center environment. Two (2) years supporting a large Enterprise environment. Two (2) years' experience managing a ...
Help Desk Manager
Herndon, VA · On-site
Our Help Desk Manager partners with the contract leadership to support and ensure oversight of ... You will be working directly with Federal DOJ CIV Customer Service Team regarding customer issues ...
Help Desk Manager
Herndon, VA · On-site
Our Help Desk Manager partners with the contract leadership to support and ensure oversight of ... You will be working directly with Federal DOJ CIV Customer Service Team regarding customer issues ...
HELP DESK
$23.25 - $31.75/hr
Company Description Infojini Consulting is a full service IT consulting, services, and staffing ... customer base including fortune 100 companies and most state and federal agencies such as State of ...
HELP DESK
$23.25 - $31.75/hr
Company Description Infojini Consulting is a full service IT consulting, services, and staffing ... customer base including fortune 100 companies and most state and federal agencies such as State of ...
Help Desk
Washington, DC · On-site
$22.75 - $30.50/hr
Help Desk Specialist or Desktop Services Openings: 5 Location: Securities Exchange Commission, Washington, D.C. - Easy access to Union Station Metro Duration: Temp to Perm Supporting Dell laptops ...
Help Desk
Washington, DC · On-site
$22.75 - $30.50/hr
Help Desk Specialist or Desktop Services Openings: 5 Location: Securities Exchange Commission, Washington, D.C. - Easy access to Union Station Metro Duration: Temp to Perm Supporting Dell laptops ...
Help Desk
$22.75 - $30.50/hr
Help Desk Specialist or Desktop Services Openings: 5 Location: Securities Exchange Commission, Washington, D.C. - Easy access to Union Station Metro Duration: Temp to Perm Supporting Dell laptops ...
Help Desk
$22.75 - $30.50/hr
Help Desk Specialist or Desktop Services Openings: 5 Location: Securities Exchange Commission, Washington, D.C. - Easy access to Union Station Metro Duration: Temp to Perm Supporting Dell laptops ...
Help Desk Manager
Arlington, VA · Hybrid
Help Desk Manager This position is part of a proposal submission and is contingent upon contract ... Excellent leadership and customer service skills * U.S. citizenship and ability to obtain DHS ...
Help Desk Manager
Arlington, VA · Hybrid
Help Desk Manager This position is part of a proposal submission and is contingent upon contract ... Excellent leadership and customer service skills * U.S. citizenship and ability to obtain DHS ...
Help Desk Manager
Arlington, VA · On-site
Help Desk Manager This position is part of a proposal submission and is contingent upon contract ... Excellent leadership and customer service skills * U.S. citizenship and ability to obtain DHS ...
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Help Desk Manager
Arlington, VA · On-site
Help Desk Manager This position is part of a proposal submission and is contingent upon contract ... Excellent leadership and customer service skills * U.S. citizenship and ability to obtain DHS ...
Help Desk Manager
Arlington, VA · On-site
Help Desk Manager This position is part of a proposal submission and is contingent upon contract ... Excellent leadership and customer service skills * U.S. citizenship and ability to obtain DHS ...
Help Desk Manager
Arlington, VA · On-site
Help Desk Manager This position is part of a proposal submission and is contingent upon contract ... Excellent leadership and customer service skills * U.S. citizenship and ability to obtain DHS ...
Help Desk Manager
$92.30K - $166.85K/yr
... customer service standards. Responsibilities * Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk Technicians, including monitoring ticket volume and ...
Help Desk Manager
$92.30K - $166.85K/yr
... customer service standards. Responsibilities * Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk Technicians, including monitoring ticket volume and ...
Help Desk Manager
Washington, DC · On-site
$50K/yr
E-logic is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4,000 users across the the Deputy Under Secretary of the Navy (Management) - Information Technology ...
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Help Desk Manager
Washington, DC · On-site
$50K/yr
E-logic is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4,000 users across the the Deputy Under Secretary of the Navy (Management) - Information Technology ...
Help Desk Manager
Chantilly, VA · On-site
$92.30K - $166.85K/yr
... customer service standards. Responsibilities * Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk Technicians, including monitoring ticket volume and ...
Help Desk Manager
Chantilly, VA · On-site
$92.30K - $166.85K/yr
... customer service standards. Responsibilities * Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk Technicians, including monitoring ticket volume and ...
Help Desk Technician
Reston, VA · On-site
$20.75 - $28/hr
Collaborate on IT initiatives that improve the end-user experience If you have a customer service ... Experience with a Help Desk technical support team * Hardware experience with Dell and Lenovo
Help Desk Technician
Reston, VA · On-site
$20.75 - $28/hr
Collaborate on IT initiatives that improve the end-user experience If you have a customer service ... Experience with a Help Desk technical support team * Hardware experience with Dell and Lenovo
Help Desk Lead
Washington, DC · On-site
$40 - $55/hr
The Service Desk Manager shall provide support to a customer base of over 3,200 users in a high-profile environment. * The Help Desk Lead is required to be onsite at the Fairchild Building in ...
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Help Desk Lead
Washington, DC · On-site
$40 - $55/hr
The Service Desk Manager shall provide support to a customer base of over 3,200 users in a high-profile environment. * The Help Desk Lead is required to be onsite at the Fairchild Building in ...
Help Desk Manager
Chantilly, VA · On-site
$92.30K - $166.85K/yr
... customer service standards. Responsibilities * Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk Technicians, including monitoring ticket volume and ...
Help Desk Manager
Chantilly, VA · On-site
$92.30K - $166.85K/yr
... customer service standards. Responsibilities * Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk Technicians, including monitoring ticket volume and ...
Help Desk Manager
Falls Church, VA · On-site
$92.30K - $166.85K/yr
... customer service standards. Responsibilities * Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk Technicians, including monitoring ticket volume and ...
Help Desk Manager
Falls Church, VA · On-site
$92.30K - $166.85K/yr
... customer service standards. Responsibilities * Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk Technicians, including monitoring ticket volume and ...
Help Desk Manager
Springfield, VA · On-site
$92.30K - $166.85K/yr
... customer service standards. Responsibilities * Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk Technicians, including monitoring ticket volume and ...
Help Desk Manager
Springfield, VA · On-site
$92.30K - $166.85K/yr
... customer service standards. Responsibilities * Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk Technicians, including monitoring ticket volume and ...
Help Desk Manager
Burke, VA · On-site
$92.30K - $166.85K/yr
... customer service standards. Responsibilities * Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk Technicians, including monitoring ticket volume and ...
Help Desk Manager
Burke, VA · On-site
$92.30K - $166.85K/yr
... customer service standards. Responsibilities * Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk Technicians, including monitoring ticket volume and ...
Help Desk Manager
Sterling, VA · On-site
$92.30K - $166.85K/yr
... customer service standards. Responsibilities * Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk Technicians, including monitoring ticket volume and ...
Help Desk Manager
Sterling, VA · On-site
$92.30K - $166.85K/yr
... customer service standards. Responsibilities * Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk Technicians, including monitoring ticket volume and ...
Help Desk Manager
Reston, VA · On-site
$92.30K - $166.85K/yr
... customer service standards. Responsibilities * Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk Technicians, including monitoring ticket volume and ...
Help Desk Manager
Reston, VA · On-site
$92.30K - $166.85K/yr
... customer service standards. Responsibilities * Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk Technicians, including monitoring ticket volume and ...
Help Desk Manager
Reston, VA · Hybrid
$115K - $120K/yr
Help Desk Manager Location: 4 days a week onsite in Reston Job Type: Full-Time | Exempt Salary ... Coach team members on troubleshooting techniques, customer service, and career development Service ...
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Help Desk Manager
Reston, VA · Hybrid
$115K - $120K/yr
Help Desk Manager Location: 4 days a week onsite in Reston Job Type: Full-Time | Exempt Salary ... Coach team members on troubleshooting techniques, customer service, and career development Service ...
Customer Service Help Desk information
See Silver Spring, MD salary details
$8.95 - $11.70
6% of jobs
$11.70 - $14.46
9% of jobs
$15.29 is the 25th percentile. Wages below this are outliers.
$14.46 - $17.21
31% of jobs
The median wage is $17.62 / hr.
$17.21 - $19.97
25% of jobs
$21.76 is the 75th percentile. Wages above this are outliers.
$19.97 - $22.73
5% of jobs
$22.73 - $25.48
9% of jobs
$25.48 - $28.24
5% of jobs
$28.24 - $31
4% of jobs
$31 - $33.75
1% of jobs
$33.75 - $36.51
1% of jobs
$36.51 - $39.26
2% of jobs
$8
$20
$39
How much do customer service help desk jobs pay per hour?
As of May 29, 2026, the average hourly pay for customer service help desk in Silver Spring, MD is $20.95, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $24.62 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Customer Service Help Desk professional, and why are they important?
To thrive as a Customer Service Help Desk professional, you need strong problem-solving abilities, product knowledge, and typically a high school diploma or equivalent. Familiarity with ticketing systems like Zendesk or ServiceNow and proficiency in using communication platforms are essential. Excellent communication, patience, and active listening are standout soft skills for this role. These skills ensure efficient issue resolution, foster positive customer experiences, and support smooth operations within the organization.
What are some common challenges faced by Customer Service Help Desk professionals, and how can they effectively manage them?
Customer Service Help Desk professionals often encounter challenges such as handling high volumes of support requests, managing difficult or frustrated customers, and staying updated on rapidly changing products or services. Effective time management, active listening, and clear communication are essential for addressing these issues. Collaborating with team members and utilizing knowledge bases can also help resolve cases more efficiently and maintain a positive customer experience.
What is a Customer Service Help Desk?
A Customer Service Help Desk is a support system that assists customers with inquiries, technical issues, or problems related to a company’s products or services. Help desk staff typically respond to customer requests via phone, email, chat, or ticketing systems, aiming to resolve issues efficiently and ensure customer satisfaction. They may also provide information, troubleshoot problems, and escalate complex issues to higher-level support when necessary. The help desk plays a critical role in maintaining customer loyalty and improving overall service quality.
What is the difference between Customer Service Help Desk vs Technical Support Specialist?
| Aspect | Customer Service Help Desk | Technical Support Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some roles may prefer certifications | High school diploma; certifications like CompTIA A+ often preferred |
| Work Environment | Call centers, help desks, remote support | Call centers, on-site or remote technical support |
| Employer & Industry Usage | Customer service departments across various industries | IT, technology, electronics industries |
| Common Search & Comparison Intent | Understanding customer support roles and responsibilities | Technical troubleshooting and specialized support |
While both roles involve assisting users, Customer Service Help Desk focuses on general customer inquiries and issue resolution, often non-technical. Technical Support Specialists handle more complex technical problems, requiring specific technical knowledge and certifications. Both roles are vital in customer support but differ in technical depth and scope.
What are popular job titles related to Customer Service Help Desk jobs in Silver Spring, MD? For Customer Service Help Desk jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Customer Service Help Desk jobs in Silver Spring, MD look for? The top searched job categories for Customer Service Help Desk jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Customer Service Help Desk jobs? Cities near Silver Spring, MD with the most Customer Service Help Desk job openings:
Full-time
Posted 24 days ago
Job description
Description:
MUST BE U.S. CITZEN
MUST HAVE ACTIVE TS/SCI WITH POLYGRAPH
DESCRIPTIONAs part of a 24x7 Service Desk, perform the activities associated with the management of dedicated ticket queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met.
REQUIREMENTS
- MUST BE U.S. CITIZEN
- MUST HAVE TS/SCI WITH POLYGRAPH
- Five (5) years’ experience in customer service, help desk, or network operations center environment. Two (2) years supporting a large Enterprise environment. Two (2) years’ experience managing a customer-facing service organization providing support across multiple locations on a 24x7 basis
- Experience working with customer technology and support requirements.
- Experience working with SLAs
- Strong time management and communication skills
- Ability to adapt and prioritize work independently in a dynamic environment
- Strong interpersonal and presentation skills
- Experience with desktop environment, local area networks, telephony, voice, land mobile radio, and/or video desired
- Experience with ITSM tools such as Remedy, Service Now, Service Manager, or equivalent required
- Experience working in a customer service role desired
Desired: ITIL v3 Foundations certification desired.