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Customer Service Help Desk Jobs in Silver Spring, MD

Infojini Inc

HELP DESK

Washington, DC

$23.25 - $31.75/hr

Company Description Infojini Consulting is a full service IT consulting, services, and staffing ... customer base including fortune 100 companies and most state and federal agencies such as State of ...

Audacia Solutions

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Help Desk Specialist or Desktop Services Openings: 5 Location: Securities Exchange Commission, Washington, D.C. - Easy access to Union Station Metro Duration: Temp to Perm Supporting Dell laptops ...

Audacia Solutions

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Help Desk Specialist or Desktop Services Openings: 5 Location: Securities Exchange Commission, Washington, D.C. - Easy access to Union Station Metro Duration: Temp to Perm Supporting Dell laptops ...

IntraFi

Help Desk Technician

Arlington, VA · On-site

$30 - $36.06/hr

You would be a key member of the IT Help Desk Team, providing technical support to all onsite and ... customer service/support to end users/customers of IntraFi's products and services * Diagnose ...

SiloSmashers

Help Desk Manager

Arlington, VA · On-site

Help Desk ManagerThis position is part of a proposal submission and is contingent upon contract ... leadership and customer service skillsU.S. citizenship and ability to obtain DHS Suitability ...

SiloSmashers

Help Desk Manager

Arlington, VA · Hybrid

Help Desk Manager This position is part of a proposal submission and is contingent upon contract ... Excellent leadership and customer service skills * U.S. citizenship and ability to obtain DHS ...

IntraFi

Help Desk Technician

Arlington, VA

$30 - $36.06/hr

You would be a key member of the IT Help Desk Team, providing technical support to all onsite and ... customer service/support to end users/customers of IntraFi's products and services * Diagnose ...

SiloSmashers

Help Desk Manager

Arlington, VA · On-site

Help Desk Manager This position is part of a proposal submission and is contingent upon contract ... Excellent leadership and customer service skills * U.S. citizenship and ability to obtain DHS ...

Quevera

Help Desk Specialist

Odenton, MD · On-site

Responsibilities include troubleshooting, documenting service outages, and assisting customers with ... help desk support for internet-like collaboration services hosted on a government intranet for a ...

IntraFi

Help Desk Technician

Arlington, VA

$30 - $36.06/hr

You would be a key member of the IT Help Desk Team, providing technical support to all onsite and ... customer service/support to end users/customers of IntraFi's products and services * Diagnose ...

Helm Point Solutions

Help Desk Specialist

Columbia, MD · On-site

Help Desk Specialist Ft. Meade Area, MD • Government/Military Clearance Required: TS/SCI with ... Provide tier 1 response to customer service requests received via phone, email, chat and tickets.

E Logic

Help Desk Manager

Washington, DC · On-site

$50K/yr

E-logic is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4,000 users across the the Deputy Under Secretary of the Navy (Management) - Information Technology ...

RecruitTalent LLC.

Help Desk Lead

Washington, DC · On-site

$40 - $55/hr

The Service Desk Manager shall provide support to a customer base of over 3,200 users in a high-profile environment. * The Help Desk Lead is required to be onsite at the Fairchild Building in ...

Stanley Martin Homes

Help Desk Manager

Reston, VA · On-site

The Help Desk Manager will build structure, accountability, and consistency across the support ... Strong customer service orientation and escalation judgment * Strong organizational and process ...

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All JobsCustomer Service Help Desk JobsCustomer Service Help Desk Jobs in Silver Spring, MD

Customer Service Help Desk information

See Silver Spring, MD salary details

$8

$20

$39

How much do customer service help desk jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer service help desk in Silver Spring, MD is $20.95, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $24.62 per hour, depending on experience, location, and employer.

What is a customer service help desk?

A Customer Service Help Desk is a support system that assists customers with inquiries, technical issues, or problems related to a company’s products or services. Help desk staff typically respond to customer requests via phone, email, chat, or ticketing systems, aiming to resolve issues efficiently and ensure customer satisfaction. They may also provide information, troubleshoot problems, and escalate complex issues to higher-level support when necessary. The help desk plays a critical role in maintaining customer loyalty and improving overall service quality.

What are the key skills and qualifications needed to thrive as a customer service help desk professional?

To thrive as a Customer Service Help Desk professional, you need strong problem-solving abilities, product knowledge, and typically a high school diploma or equivalent. Familiarity with ticketing systems like Zendesk or ServiceNow and proficiency in using communication platforms are essential. Excellent communication, patience, and active listening are standout soft skills for this role. These skills ensure efficient issue resolution, foster positive customer experiences, and support smooth operations within the organization.

What are some common challenges faced by customer service help desk professionals, and how can they effectively manage them?

Customer Service Help Desk professionals often encounter challenges such as handling high volumes of support requests, managing difficult or frustrated customers, and staying updated on rapidly changing products or services. Effective time management, active listening, and clear communication are essential for addressing these issues. Collaborating with team members and utilizing knowledge bases can also help resolve cases more efficiently and maintain a positive customer experience.

What is the difference between Customer Service Help Desk vs Technical Support Specialist?

AspectCustomer Service Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certificationsHigh school diploma; certifications like CompTIA A+ often preferred
Work EnvironmentCall centers, help desks, remote supportCall centers, on-site or remote technical support
Employer & Industry UsageCustomer service departments across various industriesIT, technology, electronics industries
Common Search & Comparison IntentUnderstanding customer support roles and responsibilitiesTechnical troubleshooting and specialized support

While both roles involve assisting users, Customer Service Help Desk focuses on general customer inquiries and issue resolution, often non-technical. Technical Support Specialists handle more complex technical problems, requiring specific technical knowledge and certifications. Both roles are vital in customer support but differ in technical depth and scope.

Is a customer service help desk a stressful job?

A customer service help desk can be stressful due to high call volumes, difficult customer interactions, and the need for quick problem resolution. However, stress levels vary depending on the work environment, workload, and individual coping skills, and training in communication and problem-solving can help manage stress.

What are popular job titles related to Customer Service Help Desk jobs in Silver Spring, MD?

For Customer Service Help Desk jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Customer Service Help Desk jobs in Silver Spring, MD look for?

The top searched job categories for Customer Service Help Desk jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Customer Service Help Desk jobs?

Cities near Silver Spring, MD with the most Customer Service Help Desk job openings:

Customer Service Help Desk jobs near you

HELP DESK

Infojini Inc

Washington, DC

$23.25 - $31.75/hr

Contractor

Re-posted 12 days ago

Job description

Company Description

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Edison, NJ.

Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Infojini Consulting is an equal opportunity employer and considers all qualified individuals for employment irrespective of their race, gender, age, color, sexual orientation. We offer an excellent compensation package

Job Description

Title      : 1st Shift Help Desk Analyst (Shift from 7am to 3.30pm)

Location: Washington, DC (locals only)

Duration: 12 months contract position

Client    : Direct Client  Job Description: 

The contractor is required have:- 

1.At least Seven years of overall IT experience, including a minimum of Five years of experience providing general help desk support with previous experience opening and maintaining help desk cases via CA Service Desk or BMC Remedy.
2.At least Two years' experience in desktop/laptop troubleshooting and Mainframe monitoring or operations support.
3.Excellent written and oral communications are required as this position will interface with clients via phone and e-mail.   Demonstrated ability to concisely summarize and document client issues is required.
4.At least five years supporting Microsoft Windows 7 and 8, Microsoft Office (2013), and Microsoft Outlook
5.Experience with Mainframe operations a plus including working knowledge and skill operating z/OS, JES2, VTAM, NetView, TSO, and the use of JCL to monitor and initialize Mainframe resources. 
6.Strong Level 1 network and VPN diagnosis and troubleshooting skills.
7.Knowledge of BlackBerry enterprise server client administration and/or Blackberry or similar smart phone support.
8.Demonstrated analytical and problem solving skills.
9.Strong interpersonal and communication skills who can work with people at various levels of the organization.
 Desired Skills: BS/BA in Information Systems, Computer Science or related field HIGHLY DESIRABLE
HDI or SDI Certification is PREFERABLE
Thanks & Regards,Anthony Vance

Qualifications

1.At least Seven years of overall IT experience, including a minimum of Five years of experience providing general help desk support with previous experience opening and maintaining help desk cases via CA Service Desk or BMC Remedy.
2.At least Two years' experience in desktop/laptop troubleshooting and Mainframe monitoring or operations support.
3.Excellent written and oral communications are required as this position will interface with clients via phone and e-mail.   Demonstrated ability to concisely summarize and document client issues is required.
4.At least five years supporting Microsoft Windows 7 and 8, Microsoft Office (2013), and Microsoft Outlook
5.Experience with Mainframe operations a plus including working knowledge and skill operating z/OS, JES2, VTAM, NetView, TSO, and the use of JCL to monitor and initialize Mainframe resources. 
6.Strong Level 1 network and VPN diagnosis and troubleshooting skills.
7.Knowledge of BlackBerry enterprise server client administration and/or Blackberry or similar smart phone support.
8.Demonstrated analytical and problem solving skills.
9.Strong interpersonal and communication skills who can work with people at various levels of the organization.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Infojini logo

About Infojini

Sourced by ZipRecruiter

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights ,Maryland, Washington, DC and Mumbai, India. Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Columbia, MD, US

Year founded

2006

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