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Customer Service Help Desk Jobs in Silver Spring, MD

Infojini Inc

HELP DESK

Washington, DC

$23.25 - $31.75/hr

Company Description Infojini Consulting is a full service IT consulting, services, and staffing ... customer base including fortune 100 companies and most state and federal agencies such as State of ...

Audacia Solutions

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Help Desk Specialist or Desktop Services Openings: 5 Location: Securities Exchange Commission, Washington, D.C. - Easy access to Union Station Metro Duration: Temp to Perm Supporting Dell laptops ...

Audacia Solutions

Help Desk

Washington, DC

$22.75 - $30.50/hr

Help Desk Specialist or Desktop Services Openings: 5 Location: Securities Exchange Commission, Washington, D.C. - Easy access to Union Station Metro Duration: Temp to Perm Supporting Dell laptops ...

Maximus

Customer Service Representative - Help Desk

VA · On-site +1

$16 - $21.75/hr

General information Job Posting Title Customer Service Representative - Help Desk Date Thursday, July 2, 2026 City Remote Country United States Working time Full-time Description & Requirements ...

SiloSmashers

Help Desk Manager

Arlington, VA · Hybrid

Help Desk Manager This position is part of a proposal submission and is contingent upon contract ... Excellent leadership and customer service skills * U.S. citizenship and ability to obtain DHS ...

SiloSmashers

Help Desk Manager

Arlington, VA · On-site

Help Desk Manager This position is part of a proposal submission and is contingent upon contract ... Excellent leadership and customer service skills * U.S. citizenship and ability to obtain DHS ...

IntraFi

Help Desk Technician

Arlington, VA

$30 - $36.06/hr

You would be a key member of the IT Help Desk Team, providing technical support to all onsite and ... customer service/support to end users/customers of IntraFi's products and services * Diagnose ...

VivSoft Technologies LLC

Help Desk Analyst

Herndon, VA · On-site +1

$21 - $28.75/hr

You will work closely with the Program Manager, Business Process Specialists, and fellow Help Desk personnel to ensure timely resolution of incidents while delivering high-quality customer service.

SiloSmashers

Help Desk Manager

Arlington, VA · On-site

Help Desk Manager This position is part of a proposal submission and is contingent upon contract ... Excellent leadership and customer service skills * U.S. citizenship and ability to obtain DHS ...

IntraFi

Help Desk Technician

Arlington, VA · On-site

$30 - $36.06/hr

You would be a key member of the IT Help Desk Team, providing technical support to all onsite and ... customer service/support to end users/customers of IntraFi's products and services * Diagnose ...

IntraFi

Help Desk Technician

Arlington, VA · On-site

$30 - $36.06/hr

You would be a key member of the IT Help Desk Team, providing technical support to all onsite and ... customer service/support to end users/customers of IntraFi's products and services * Diagnose ...

VivSoft Technologies

Help Desk Analyst

Herndon, VA · Remote

$21 - $28.75/hr

You will work closely with the Program Manager, Business Process Specialists, and fellow Help Desk personnel to ensure timely resolution of incidents while delivering high-quality customer service.

The Ventura Group

Help Desk Specialist

Washington, DC · On-site

... customer service while supporting mission-critical government operations. Education/Requirements ... support, Help Desk, endpoint administration, or systems support. - Experience supporting Windows ...

Intepros Federal

Help Desk Specialist

Washington, DC · On-site

$60K - $70K/yr

Strong oral and written communication skills, as well as exceptional customer service abilities, are crucial. Candidates should have previous call desk or help desk experience and the capacity to ...

IntePros Federal

Help Desk Specialist

Washington, DC · On-site

$60K - $70K/yr

Strong oral and written communication skills, as well as exceptional customer service abilities, are crucial. Candidates should have previous call desk or help desk experience and the capacity to ...

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All JobsCustomer Service Help Desk JobsCustomer Service Help Desk Jobs in Silver Spring, MD

Customer Service Help Desk information

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How much do customer service help desk jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for customer service help desk in Silver Spring, MD is $20.95, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $24.62 per hour, depending on experience, location, and employer.

What are some common challenges faced by Customer Service Help Desk professionals, and how can they effectively manage them?

Customer Service Help Desk professionals often encounter challenges such as handling high volumes of support requests, managing difficult or frustrated customers, and staying updated on rapidly changing products or services. Effective time management, active listening, and clear communication are essential for addressing these issues. Collaborating with team members and utilizing knowledge bases can also help resolve cases more efficiently and maintain a positive customer experience.

What is a Customer Service Help Desk?

A Customer Service Help Desk is a support system that assists customers with inquiries, technical issues, or problems related to a company’s products or services. Help desk staff typically respond to customer requests via phone, email, chat, or ticketing systems, aiming to resolve issues efficiently and ensure customer satisfaction. They may also provide information, troubleshoot problems, and escalate complex issues to higher-level support when necessary. The help desk plays a critical role in maintaining customer loyalty and improving overall service quality.

Is getting a helpdesk job hard?

A customer service help desk job typically requires good communication skills, problem-solving ability, and familiarity with support tools like ticketing systems. While some positions may prefer prior experience or certifications, many entry-level roles are accessible with basic technical knowledge and a customer-focused attitude.

How can I make 2000 a week working from home?

A Customer Service Help Desk role can potentially pay $2000 or more per week with high call volume, overtime, or advanced skills. Achieving this income often requires extensive experience, excellent communication skills, and working during peak hours or multiple shifts.

What is the difference between Customer Service Help Desk vs Technical Support Specialist?

AspectCustomer Service Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certificationsHigh school diploma; certifications like CompTIA A+ often preferred
Work EnvironmentCall centers, help desks, remote supportCall centers, on-site or remote technical support
Employer & Industry UsageCustomer service departments across various industriesIT, technology, electronics industries
Common Search & Comparison IntentUnderstanding customer support roles and responsibilitiesTechnical troubleshooting and specialized support

While both roles involve assisting users, Customer Service Help Desk focuses on general customer inquiries and issue resolution, often non-technical. Technical Support Specialists handle more complex technical problems, requiring specific technical knowledge and certifications. Both roles are vital in customer support but differ in technical depth and scope.

Is AI replacing IT's help desk?

AI is increasingly used in customer service help desks to handle routine inquiries and provide quick responses, but it does not fully replace human help desk staff. Customer service help desk roles still require human oversight for complex issues, personalized support, and decision-making, making AI a tool to augment rather than replace these jobs.

What jobs pay 4000 a week without a degree?

Customer Service Help Desk roles typically do not pay $4,000 per week without specialized experience or advanced skills. High-paying jobs in this field usually require certifications, technical knowledge, or management responsibilities. Most roles offer salaries below that threshold unless combined with bonuses or overtime in specialized industries.

What are the key skills and qualifications needed to thrive as a Customer Service Help Desk professional, and why are they important?

To thrive as a Customer Service Help Desk professional, you need strong problem-solving abilities, product knowledge, and typically a high school diploma or equivalent. Familiarity with ticketing systems like Zendesk or ServiceNow and proficiency in using communication platforms are essential. Excellent communication, patience, and active listening are standout soft skills for this role. These skills ensure efficient issue resolution, foster positive customer experiences, and support smooth operations within the organization.
What are popular job titles related to Customer Service Help Desk jobs in Silver Spring, MD? For Customer Service Help Desk jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Customer Service Help Desk jobs in Silver Spring, MD look for? The top searched job categories for Customer Service Help Desk jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Customer Service Help Desk jobs? Cities near Silver Spring, MD with the most Customer Service Help Desk job openings:
Customer Service Help Desk jobs near you
Ticket Coordinator - Service Desk

Ticket Coordinator - Service Desk

Mission First

Annapolis Junction, MD • On-site

Full-time

Posted 9 days ago

Job description

Description:

MUST BE U.S. CITZEN
MUST HAVE ACTIVE TS/SCI WITH POLYGRAPH

DESCRIPTIONAs part of a 24x7 Service Desk, perform the activities associated with the management of dedicated ticket queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met.

Requirements:

REQUIREMENTS

  • MUST BE U.S. CITIZEN
  • MUST HAVE TS/SCI WITH POLYGRAPH
  • Five (5) years’ experience in customer service, help desk, or network operations center environment. Two (2) years supporting a large Enterprise environment. Two (2) years’ experience managing a customer-facing service organization providing support across multiple locations on a 24x7 basis
  • Experience working with customer technology and support requirements.
  • Experience working with SLAs
  • Strong time management and communication skills
  • Ability to adapt and prioritize work independently in a dynamic environment
  • Strong interpersonal and presentation skills
  • Experience with desktop environment, local area networks, telephony, voice, land mobile radio, and/or video desired
  • Experience with ITSM tools such as Remedy, Service Now, Service Manager, or equivalent required
  • Experience working in a customer service role desired

Desired: ITIL v3 Foundations certification desired.

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