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Customer Service Help Desk Jobs in Silver Spring, MD

Hirekeyz Inc

Senior Help Desk Technician

Washington, DC · On-site

$22.75 - $30.50/hr

Senior Help Desk Technician Location:Washington, DC 20005 (Onsite) Type: Full-Time Overview We are ... Excellent customer service and communication skills * Ability to work independently in an onsite ...

Sikich

Help Desk Specialist

Washington, DC · On-site

$62K - $70K/yr

Description Help Desk Specialist (US- Washington, DC) What to expect when you join Tantus, a Sikich ... customer service-related activities involving IT as needed. * Identify process improvement ...

Veredus - DC

Teir 1 Help Desk

Herndon, VA

$20.50 - $27.75/hr

... Help Desk or Deskside support AND a MS Certification A qualified candidate will join a team who ... Work with technical, customer service or development staff to resolve recurring problems and issues ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA · On-site

$45K - $50K/yr

TechFlow Inc. is an employee-owned company delivering mission-critical technology, engineering, and mission support services to federal government customers. We are seeking a Help Desk Specialist to ...

CSA Global LLC

Help Desk Manager

Washington, DC · Hybrid

Help Desk Leadership & Operations: Manage onsite IT Help Desk operations serving 21 directorates ... Advise customers on available enterprise IT services and justify optional services based on ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA · On-site

$45K - $50K/yr

TechFlow Inc. is an employee-owned company delivering mission-critical technology, engineering, and mission support services to federal government customers. We are seeking a Help Desk Specialist to ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA · On-site

$45K - $50K/yr

TechFlow Inc. is an employee-owned company delivering mission-critical technology, engineering, and mission support services to federal government customers. We are seeking a Help Desk Specialist to ...

Integral

Help Desk Manager

Fort George G Meade, MD · On-site

$120K - $135K/yr

... services, contract management, and customer relations, among other support services to the DISA mission. Responsibilities * Plan and implement the appropriate IT capacity (Resource Capacity ...

Integral

Help Desk Manager

Fort George G Meade, MD

$120K - $135K/yr

The Help Desk Manager supports the Defense Information Systems Agency (DISA), Business Systems ... services, contract management, and customer relations, among other support services to the DISA ...

kgs

Help Desk Specialist

Arlington, VA

Koniag Data Solutions, a Koniag Government Services company , is seeking a Help Desk Specialist with an active Secret clearance to support KDS and our government customer in Arlington, VA. We offer ...

Koniag, Inc.

Help Desk Specialist

Arlington, VA · On-site

$24 - $32/hr

Koniag Data Solutions, a Koniag Government Services company , is seeking a Help Desk Specialist with an active Secret clearance to support KDS and our government customer in Arlington, VA. We offer ...

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

ClearancePublic TrustOverview The Help Desk Specialist will act as the first point of contact for ... Strong customer service skills with the ability to communicate technical information clearly and ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... self-service and reduce recurring ticket volume. * Support system releases and upgrades by ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... self-service and reduce recurring ticket volume. * Support system releases and upgrades by ...

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Showing results 41-60

All JobsCustomer Service Help Desk JobsCustomer Service Help Desk Jobs in Silver Spring, MD

Customer Service Help Desk information

See Silver Spring, MD salary details

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How much do customer service help desk jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer service help desk in Silver Spring, MD is $20.95, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $24.62 per hour, depending on experience, location, and employer.

What is a customer service help desk?

A Customer Service Help Desk is a support system that assists customers with inquiries, technical issues, or problems related to a company’s products or services. Help desk staff typically respond to customer requests via phone, email, chat, or ticketing systems, aiming to resolve issues efficiently and ensure customer satisfaction. They may also provide information, troubleshoot problems, and escalate complex issues to higher-level support when necessary. The help desk plays a critical role in maintaining customer loyalty and improving overall service quality.

What are the key skills and qualifications needed to thrive as a customer service help desk professional?

To thrive as a Customer Service Help Desk professional, you need strong problem-solving abilities, product knowledge, and typically a high school diploma or equivalent. Familiarity with ticketing systems like Zendesk or ServiceNow and proficiency in using communication platforms are essential. Excellent communication, patience, and active listening are standout soft skills for this role. These skills ensure efficient issue resolution, foster positive customer experiences, and support smooth operations within the organization.

What are some common challenges faced by customer service help desk professionals, and how can they effectively manage them?

Customer Service Help Desk professionals often encounter challenges such as handling high volumes of support requests, managing difficult or frustrated customers, and staying updated on rapidly changing products or services. Effective time management, active listening, and clear communication are essential for addressing these issues. Collaborating with team members and utilizing knowledge bases can also help resolve cases more efficiently and maintain a positive customer experience.

What is the difference between Customer Service Help Desk vs Technical Support Specialist?

AspectCustomer Service Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certificationsHigh school diploma; certifications like CompTIA A+ often preferred
Work EnvironmentCall centers, help desks, remote supportCall centers, on-site or remote technical support
Employer & Industry UsageCustomer service departments across various industriesIT, technology, electronics industries
Common Search & Comparison IntentUnderstanding customer support roles and responsibilitiesTechnical troubleshooting and specialized support

While both roles involve assisting users, Customer Service Help Desk focuses on general customer inquiries and issue resolution, often non-technical. Technical Support Specialists handle more complex technical problems, requiring specific technical knowledge and certifications. Both roles are vital in customer support but differ in technical depth and scope.

Is a customer service help desk a stressful job?

A customer service help desk can be stressful due to high call volumes, difficult customer interactions, and the need for quick problem resolution. However, stress levels vary depending on the work environment, workload, and individual coping skills, and training in communication and problem-solving can help manage stress.

What are popular job titles related to Customer Service Help Desk jobs in Silver Spring, MD?

For Customer Service Help Desk jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Customer Service Help Desk jobs in Silver Spring, MD look for?

The top searched job categories for Customer Service Help Desk jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Customer Service Help Desk jobs?

Cities near Silver Spring, MD with the most Customer Service Help Desk job openings:

Customer Service Help Desk jobs near you

Senior Help Desk Technician

Hirekeyz Inc

Washington, DC • On-site

$22.75 - $30.50/hr

Full-time

Re-posted 7 days ago

Job description

Role: Senior Help Desk Technician 

Location:Washington, DC 20005 (Onsite)

Type: Full-Time

Overview

We are seeking a Senior Help Desk Technician to provide onsite IT support for a federal government client in Washington, DC. This role will serve as the primary point of contact for end-user technical support, ensuring reliable operation of laptops, mobile devices, enterprise applications, and network-connected equipment.

This is a hands-on, customer-facing position requiring strong troubleshooting skills and the ability to support both onsite and remote users.

Responsibilities

End-User Support

  • Provide Tier 1 technical support for hardware, software, and network issues
  • Troubleshoot Windows and macOS laptops and desktops
  • Assist users with Google Workspace and Microsoft Office applications
  • Provide desk-side support for onsite staff

Device Setup and Configuration

  • Configure and deploy laptops, mobile phones, and tablets
  • Install software and perform operating system updates
  • Support device encryption and authentication tools
  • Manage mobile devices using mobile device management systems

IT Systems Support

Support and troubleshoot technologies including:

  • Google Workspace
  • Microsoft Office
  • Adobe Acrobat
  • Network printers and scanners
  • Mobile devices (iOS and Android)
  • Voicemail and communication systems
  • IT security tools such as CrowdStrike, Qualys, and authentication tokens

Help Desk Operations

  • Track incidents and service requests in a ticketing system
  • Provide timely issue resolution and escalate complex issues when needed
  • Maintain accurate documentation of troubleshooting steps and resolutions

Asset Management

  • Track and manage IT hardware inventory
  • Support annual IT hardware and software audits
  • Maintain device lifecycle documentation

Required Qualifications

  • 5+ years of Help Desk or Desktop Support experience
  • Strong experience supporting Windows and macOS environments
  • Experience with Google Workspace/Google Cloud
  • Experience troubleshooting network printers and mobile devices
  • Excellent customer service and communication skills
  • Ability to work independently in an onsite support role

Preferred Qualifications

  • Bachelor’s degree in Computer Science, Information Systems, or related field
  • CompTIA A+ certification
  • ITIL Foundation certification
  • Google IT Support Professional Certification
  • Experience supporting federal government environments