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Fulltime Help Desk Tier Two Jobs in Silver Spring, MD

OBXtek

Help Desk Tier II/ Public Trust

Washington, DC · On-site

$22.75 - $30.50/hr

Provide excellent Level 1 and Level 2 Service Desk support and exemplary customer service to on ... Ensure smooth daily operations of the help desk, and as often as possible, assume leadership role ...

OBXtek

Help Desk Tier II/ Public Trust

Washington, DC

$22.75 - $30.50/hr

Provide excellent Level 1 and Level 2 Service Desk support and exemplary customer service to on ... Ensure smooth daily operations of the help desk, and as often as possible, assume leadership role ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Herndon, VA · On-site

$60K - $63K/yr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... Help Desk staff* Add and delete user accounts and maintain groups as required* Log and report each ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Herndon, VA · On-site

$60K - $63K/yr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... Help Desk staff* Add and delete user accounts and maintain groups as required* Log and report each ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Herndon, VA · On-site

$60K - $63K/yr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... Help Desk staff* Add and delete user accounts and maintain groups as required* Log and report each ...

kgs

Tier 2 Help Desk Engineer

Washington, DC · On-site

The ideal Tier 2 Help Desk Engineer will: * Serve as an escalation point for the Tier 1 Help Desk. * Install desktop, laptop, and tablet computers, peripherals, and software products for networked ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Herndon, VA · On-site

$60K - $63K/yr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... problems within the Help Desk staff • Add and delete user accounts and maintain groups as ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Herndon, VA · On-site

$60K - $63K/yr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... problems within the Help Desk staff • Add and delete user accounts and maintain groups as ...

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How much do fulltime help desk tier two jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for fulltime help desk tier two in Silver Spring, MD is $23.93, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $26.83 per hour, depending on experience, location, and employer.

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Help Desk Tier II/ Public Trust

OBXtek

Washington, DC • On-site

$22.75 - $30.50/hr

Full-time

Re-posted 26 days ago

Job description

Company Description
OBXtek Inc.
Job Description
Provide excellent Level 1 and Level 2 Service Desk support and exemplary customer service to on-site customers on a variety of issues involving Windows XP through Windows 7 and Microsoft Office 2003 and 2010 to include Visio, Project, Access, Microsoft Exchange, and SharePoint. Provide hardware support to desktop computers laptops, printers, tablets, cell phones and associated peripherals such as scanners, and video teleconferencing equipment. Interact with on-site personnel such as network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
Provide recommendations for modifications to systems and applications to reduce user problems.
Ensure smooth daily operations of the help desk, and as often as possible, assume leadership role in resolving customer desktop, laptop, printer, and related software problems.
Mentor/train lower- level Contractor personnel to resolve end user problems.
Provide LAN/WAN system tape backups
Provide services in the development of local Integrated Campus Support procedures
Provide services with the development and training for OI&T staff
Research new product availability as directed by the OI&T Project Manager
Act as liaison between OI&T and vendor to resolve related warranty problems
Travel as approved by OI&T Project Manager to provide services on special projects and provide
backup for other sites
Provide services in developing required project status reports to be submitted OI&T management
Participate in weekly project conference calls
Qualifications
Must have a minimum of three years experience in desktop and server technologies and has passed at least two IT Certified Exams in Windows XP or Windows 2003, 2008, 2010.
Shall have experience with Windows OS, Microsoft Office Professional Suite, and Microsoft Exchange.
Understand client/server relationship, mainframe and peripheral equipment associated with complete system integration.
Develops, plans, and performs/supervises assignments of substantial variety and complexity.
Technicians require knowledge of written and oral communication skills.
Understands Microsoft technology relationships with Novell/Banyan Vines/DEC environments.
Applies knowledge to support customer, management, and technical and budget requirements
Additional Information
All your information will be kept confidential according to EEO guidelines.

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