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Fulltime Help Desk Tier Two Jobs in Silver Spring, MD

J0826-0116 Employment Type: Full Time U.S. - CGI Federal - Making a real impact By playing this ... CGI Federal is seeking a Tier 2 Help Desk Functional Lead to join a growing and dynamic program to ...

Provides 24/7/365 rotating schedule Help Desk support as defined by first response/Tier 2 support. * Provides phone and in-person support to users in the areas of e-mail, LAN/WAN, directories ...

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... Tier 2/3 escalation for complex workflow, integration, or production issues. * Monitor incoming ...

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... Tier 2/3 escalation for complex workflow, integration, or production issues. * Monitor incoming ...

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... Tier 2/3 escalation for complex workflow, integration, or production issues. * Monitor incoming ...

Citizenship Help Desk Level 2 Description : Provides 24x7 Help Desk support as defined by first response/Tier 2 support. Provides phone and in-person support to users in the areas of e-mail, LAN/WAN ...

Tier 1, 2 and 3 Help Desk Support

Fairfax, VA · On-site

$21 - $28.50/hr

... & II IT Help Desk support to end users in a micro processor-based networked environment. • Tier 2: 3-5 years of experience in the aforementioned. • Tier 3: 6+ years of experience in the ...

Tier 1, 2 and 3 Help Desk Support

Fairfax, VA · On-site

$21 - $28.50/hr

Bachelor's degree in Computer Science, Information Technology, Cyber Security or related fields is "highly desirable." Tier 1: 1-3 years of industry experience in providing level I & II IT Help Desk ...

Showing results 41-60

Fulltime Help Desk Tier Two information

See Silver Spring, MD salary details

$13

$23

$35

How much do fulltime help desk tier two jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for fulltime help desk tier two in Silver Spring, MD is $23.93, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $26.83 per hour, depending on experience, location, and employer.

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Cities near Silver Spring, MD with the most Fulltime Help Desk Tier Two job openings:

SME Help Desk Technician

Bristol Bay Native Corporation

Bethesda, MD • On-site

$21.50 - $29/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.


Job description

We are Vista Global Solutions, LLC (VGS) a healthcare consulting firm specializing in IT solutions for several military installations and federal agencies across the nation.
VGS is seeking a Helpdesk Technician to join our team in Bethesda, MD.
The SME Helpdesk Technician serves as the senior technical authority for YubiKey enrollment and deployment support activities. This individual develops training materials, supports the Agency Help Desk, and provides advanced Tier 2 troubleshooting expertise.
Responsibilities
• Develop Knowledge Base articles and troubleshooting guides.
• Design and deliver YubiKey training to Government Help Desk personnel.
• Support User Acceptance Testing activities.
• Provide advanced Tier 2 support during deployment.
• Investigate and resolve complex enrollment issues.
• Coordinate with Agency Help Desk leadership.
• Develop escalation procedures and support workflows.
• Identify recurring technical issues and recommend process improvements.
• Track and report technical support trends.
Qualifications
• Bachelor's degree in Information Technology or related discipline.
• Minimum of eight (8) years of experience providing enterprise technical support.
• Experience supporting MFA technologies and authentication platforms.
• Strong customer service and training skills.
• Experience developing technical documentation.
• Public Trust or Secret eligibility.