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Fulltime Help Desk Tier Two Jobs (NOW HIRING)

Cementation USA

IT Help Desk Tier 2 Technician

Sandy, UT · On-site

Job Title: IT Help Desk Tier 2 Technician Department: Information Technology Reports to: IT Director Cementation Americas GENERAL PURPOSE OF THIS JOB Reporting to the IT Director Cementation Americas ...

Cementation USA

IT Help Desk Tier 2 Technician

Sandy, UT · On-site

Job Title: IT Help Desk Tier 2 Technician Department: Information Technology Reports to: IT Director Cementation Americas GENERAL PURPOSE OF THIS JOB Reporting to the IT Director Cementation Americas ...

OneGlobe LLC

Help Desk Analyst - Tier II

Washington, DC · On-site

$23.25 - $31.75/hr

As a Help Desk Tier 2 Analyst, the successful candidate will be a member of the support team which serves as the single point of contact for providing responsive, accurate and quality customer ...

EMCO Technologies

Tier Two Help Desk Support

Huntsville, AL · On-site

$19.75 - $26.75/hr

The Tier Two Help Desk Support Technician is the primary point of contact for end user support and is responsible for resolving, prioritizing and escalating Tier II IT Help Desk requests through ...

Progression Inc.

Help Desk - SME 2

Washington, DC · On-site

$22.50 - $30.50/hr

Progression Inc. is an equal opportunity and affirmative action employer, seeking a Senior Help Desk Tier II professional. The role involves providing technical support and resolving hardware and ...

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TEEMA

Help Desk Specialist II- Tier 2 Support

Ashburn, VA · On-site

$61K - $64K/yr

Help Desk Specialist II Task 3: TSD Advanced Support (Tier II) Ashburn, VA / Orlando, FL / San Antonio, TX - Primarily remote, within commuting distance Rotating shifts, 24x7x365 coverage required ...

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How much do fulltime help desk tier two jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for fulltime help desk tier two in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.
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Fulltime Help Desk Tier Two jobs near you
Infographic showing various Fulltime Help Desk Tier Two job openings in the United States as of May 2026, with employment types broken down into 1% Internship, 1% As Needed, 16% Full Time, 81% Part Time, and 1% Temporary. Highlights an 90% Physical, and 10% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Tier II Administrator

Geospatial And Cloud Analytics Inc

Quantico, VA

$49K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Benefits:
  • 401(k) matching
  • Company parties
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Parental leave
  • Vision insurance

Geospatial and Cloud Analytics (GCA) is seeking a Help Desk Tier II Administrator, filling a variety of shifts covering 24x7, to join our team! As a Help Desk Tier II Administrator working at the Naval Criminal Investigative Service (NCIS) within the IT Technology Development division you will be responsible for addressing and resolving service requests and problem incidents related to end-user issues, encompassing both software and hardware. This role involves consulting with the user community to troubleshoot technical problems and respond to queries via telephone or self-service tickets, supporting internal and external customers with computer hardware, software, network, system/application access, and telecommunications systems. The Tier II admins cover three eight-hour shifts throughout the day and utilize problem-solving skills to diagnose, identify, isolate, and analyze issues, drawing on historical database records. They route calls to specialized support teams, maintain and update records and tracking databases, alert management to recurring problems, and collaborate with system administrators and developers to ensure timely resolution of services and incidents. Providing exceptional customer service across all organizational levels is a key aspect of this position.
Required Skills:
  • DoD 8570 - IAT Level I, Security+ CE
  • Demonstrated 3-5 years of progressive Information Technology (IT) experience in helpdesk support or similar IT field
  • Experience with software and hardware resolution to include more advanced service solutions than Tier I end user support
  • Top Secret clearance
  • High school Diploma
  • Shifts needed for coverage: 0600-1400, 1400-2000, 2000-0600
GCA is a Small Disadvantaged Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full-time employees. Below is a brief overview of our benefits package.
  • Competitive Compensation
  • Paid Time off includes 10 federal holidays and 15 additional days.
  • Bereavement Leave
  • Parental Leave
  • PTO Cash out
  • Company Paid STD and LTD
  • Life and AD&D Insurance
  • 70% employer paid Medical, Prescription, Dental, and Vision Coverage
  • 401k Savings and company match
  • Employee referral program

At GCA, we stand at the forefront of innovation, lighting the way towards a future where technology serves as a beacon of possibility. As a premier provider of Information Technology and Audio-Visual Integration services, our mission is to empower individuals and organizations to navigate the digital landscape with confidence and clarity. We work to provide the latest information technology support services and Audio Visual system solutions to our customers worldwide.