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Fulltime Help Desk Tier Two Jobs (NOW HIRING)

NGEN

IT Help Desk Tier 2

Lanham, MD · On-site

The Tier 2 Technician is responsible for resolving more complex technical issues that go beyond ... This as a full time on-site position. Duties & Responsibilities Resolve escalated support issues ...

OBXtek

Help Desk Tier II/ Public Trust

Washington, DC

$22.75 - $30.50/hr

Provide excellent Level 1 and Level 2 Service Desk support and exemplary customer service to on ... Ensure smooth daily operations of the help desk, and as often as possible, assume leadership role ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Must have Tier 1 help desk experience. * ServiceNow experience. Responsibilities * Provide Tier 1 technical support as the central point of contact for all IT-related inquiries and end user requests.

Sharp Solutions Inc

Help Desk Tier 2 Mac Windows

Denver, CO · On-site

$20 - $27/hr

Join our team supporting USGS Service Desk! JOB RESPONSIBILITIES: * Deliver on-site deskside ... Skills & Experience: 1-2 years of related experience. Six months of experience with a vocational ...

Sharp Solutions Inc

Help Desk Tier 2 Mac Windows

Denver, CO · On-site

$42K - $48K/yr

Join our team supporting USGS Service Desk! JOB RESPONSIBILITIES: * Deliver on-site deskside ... Skills & Experience: 1-2 years of related experience. Six months of experience with a vocational ...

Apply Early

Sharp Solutions Inc

Help Desk Tier 2 Mac Windows

Denver, CO · On-site

$42K - $48K/yr

Join our team supporting USGS Service Desk! JOB RESPONSIBILITIES: * Deliver on-site deskside ... Skills & Experience: 1-2 years of related experience. Six months of experience with a vocational ...

Apply Early

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As of Jul 6, 2026, the average hourly pay for fulltime help desk tier two in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.
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Infographic showing various Fulltime Help Desk Tier Two job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 80% Full Time, 10% Part Time, and 7% Contract. Highlights an 60% Physical, 1% Hybrid, and 39% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Senior Help Desk Support Specialist

Senior Help Desk Support Specialist

Ethic Tech, LLC

Washington, DC • On-site

Full-time

Posted 23 days ago

Job description

Position Summary

Ethic Tech is seeking a Senior Help Desk Support Specialist to provide support to the Administration and Resource Management Division (ARI) within Headquarters Marine Corps (HQMC). The Help Desk Support Specialist will provide Tier 1 Service Desk Support for all applications supported by HQMC ARI.

Essential Duties and Responsibilities

  • Answering phones and entering initial ticket information.
  • Helping to resolve simple issues.
  • Providing password resets and account unlocks as needed
  • Providing basic troubleshooting and problem resolution for supported applications
  • Providing ticket escalation to Tier 2 technical support technicians.
  • Tracking and submitting reports and metrics, and trend analysis to support innovations or recommended changes and updates to policies or training.
  • Develop a FAQs and Knowledge Base (KB) documenting basic issues, providing guidelines for routine troubleshooting, and assisting in the education of end users.

Required Skills & Qualifications

  • High School or equivalent diploma.
  • Five (5) years of IT-related experience
  • Three (3) years of experience in Service Desk Tier 1 Support
  • CompTIA Security+ CE
  • Experience with Remedy Helpdesk systems

Preferred Qualifications

  • Experience with SharePoint Requests for Services (RFS) application.

Clearance Requirements

  • Must have a DoD Final Secret Security Clearance

Ethic Tech LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected under applicable federal, state, or local laws.

This commitment applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

If you require a reasonable accommodation to apply for a position or to participate in the hiring process due to a disability, please contact us at recruiting@ethic-tech.com.

Ethic Tech logo

About Ethic Tech

Sourced by ZipRecruiter

Industry

Guided missile and space vehicle manufacturing

Company size

51 - 200 Employees

Headquarters location

Huntsville, AL, US

Year founded

2014

View All Ethic Tech Jobs