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Fulltime Help Desk Tier Two Jobs (NOW HIRING)

Vyon Technology

Tier 2 Help Desk Technician

Phoenix, AZ · On-site

$19.75 - $26.75/hr

  • Medical

  • Dental

  • PTO

The Tier 2 Help Desk Technician is responsible for providing advanced technical support for ... Schedule: * Full-time, Monday through Friday. * This is an in-office position. * Occasional local ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Must have Tier 1 help desk experience. * ServiceNow experience. Responsibilities * Provide Tier 1 technical support as the central point of contact for all IT-related inquiries and end user requests.

Sharp Solutions Inc

Tier 2 Service Desk L2

Herndon, VA · On-site

$60K - $63K/yr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... Help Desk staff* Add and delete user accounts and maintain groups as required* Log and report each ...

Advanced Business Innovations

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SUPPORT DESK - Tier II Technician

Los Angeles, CA · On-site

$30 - $33/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Support Desk Tier II IT Technician About the Role We are seeking a proactive and skilled Tier 2 ... of help desk or technical support experience in an MSP or multi-client environment. * Solid ...

Advanced Business Innovations

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SUPPORT DESK - Tier II Technician

Santa Clarita, CA · On-site

$30 - $33/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Support Desk Tier II IT Technician About the Role We are seeking a proactive and skilled Tier 2 ... of help desk or technical support experience in an MSP or multi-client environment. * Solid ...

Advanced Business Innovations

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SUPPORT DESK - Tier II Technician

Los Angeles, CA · On-site

$30 - $33/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Support Desk Tier II IT Technician About the Role We are seeking a proactive and skilled Tier 2 ... of help desk or technical support experience in an MSP or multi-client environment. * Solid ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Herndon, VA · On-site

$60K - $63K/yr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... Help Desk staff* Add and delete user accounts and maintain groups as required* Log and report each ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Herndon, VA · On-site

$60K - $63K/yr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... Help Desk staff* Add and delete user accounts and maintain groups as required* Log and report each ...

Advanced Business Innovations

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SUPPORT DESK - Tier II Technician

Canoga Park, CA · On-site

$30 - $33/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Support Desk Tier II IT Technician About the Role We are seeking a proactive and skilled Tier 2 ... of help desk or technical support experience in an MSP or multi-client environment. * Solid ...

Next Step Systems

Tier 2 IT Help Desk Technician

Boston, MA · On-site

  • Medical

  • Retirement

  • PTO

Tier 2 IT Help Desk Technician, Boston, MA We are looking for a Tier 2 IT Help Desk Technician to join the team. This position is a hybrid role working at least 3 days per week onsite in the Boston ...

kgs

Tier 2 Help Desk Engineer

Washington, VA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The ideal Tier 2 Help Desk Engineer will: * Serve as an escalation point for the Tier 1 Help Desk. * Install desktop, laptop, and tablet computers, peripherals, and software products for networked ...

Koniag, Inc.

Tier 2 Help Desk Engineer

Washington, DC · On-site

$23.05 - $31.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The ideal Tier 2 Help Desk Engineer will: * Serve as an escalation point for the Tier 1 Help Desk. * Install desktop, laptop, and tablet computers, peripherals, and software products for networked ...

kgs

Tier 2 Help Desk Engineer

Washington, DC

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The ideal Tier 2 Help Desk Engineer will: * Serve as an escalation point for the Tier 1 Help Desk. * Install desktop, laptop, and tablet computers, peripherals, and software products for networked ...

PCH Technologies

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Service Desk Tier 1 Technician

Pennsauken, NJ · On-site

$24 - $28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... * 1 to 2 years of experience in an IT help desk, customer support, or technical shop/repair ... Reliable, full-time onsite attendance at our Pennsauken, NJ office (this role requires hands-on ...

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Showing results 21-40

All JobsFulltime Help Desk Tier Two Jobs

Fulltime Help Desk Tier Two information

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How much do fulltime help desk tier two jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for fulltime help desk tier two in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.
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Fulltime Help Desk Tier Two jobs near you
Infographic showing various Fulltime Help Desk Tier Two job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Specialist II (Tier II - Advanced Support)

Aretec Inc

Ashburn, VA • Remote

Full-time

Re-posted 25 days ago

Job description

Help Desk Specialist II (Tier 2 – Advanced Support)CBP Technology Service Desk (TSD)Location: RemoteSchedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)Employment Type: Full‑timeClearance Requirement: CBP Background Investigation (Unclassified)  Position SummaryAretec is seeking a Help Desk Specialist II (Tier 2 – Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role delivers second‑level troubleshooting and resolution for complex technical issues escalated from Tier 1, supporting CBP's mission‑critical IT environment. The ideal candidate brings strong technical depth, excellent problem‑solving skills, and experience supporting enterprise‑scale systems. What You'll DoProvide 24x7x365 Tier II advanced technical support for incidents and service requests transferred via ServiceNow tickets or warm‑transferred calls.Perform advanced remote troubleshooting for:Mobile devices and CBP mobile service environment (AirWatch/Workspace ONE)Email services and Microsoft OutlookPersonal Identity Verification (PIV) card authenticationRemote VPN access (GlobalProtect and Zscaler)Remote access via DHS Workplace (WaaS)Microsoft Office productsWindows OS and Active DirectoryRemote software installationsResolve ≥90% of tickets assigned to Tier II in alignment with AQL targets.Process ≥90% of Tier II tickets within 4 hours (resolved or escalated).Answer ≥80% of transferred calls and chats within 60 seconds.Escalate incidents to next‑level support teams, including internal CBP groups and third‑party vendors, as required.Perform remote installation and troubleshooting of workstations and peripherals, including desktops, laptops, tablets, printers, scanners, and cameras.Install approved software using Government‑provided tools and processes. Required QualificationsHigh school diploma or equivalent; Associate's degree in IT preferred.Minimum 2 years of experience providing IT help desk or technical support with Tier II‑level troubleshooting.Strong knowledge of Windows OS, Active Directory, Microsoft Office 365, Outlook, and mobile device management (MDM).Experience supporting VPN technologies, remote access tools, and PIV/smart card authentication.Ability to work rotating shifts, including nights, weekends, and holidays.Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI). Preferred QualificationsCompTIA A+, Network+, or Security+ certification.HDI Desktop Support Technician certification.Experience with AirWatch/Workspace ONE MDM.Experience with GlobalProtect VPN and Zscaler.Experience using the ServiceNow ITSM platform.Prior federal government or CBP Tier II support experience.ITIL Foundation certification. Equal Opportunity EmployerAretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.