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Dell Help Desk Jobs (NOW HIRING)

Audacia Solutions

Help Desk

Washington, DC

$22.75 - $30.50/hr

Temp to Perm Supporting Dell laptops, desktops, working in windows 7, and office 2010 Develops best ... Assists Help Desk Lead with managing daily operations.; Updates all tickets assigned on a daily ...

Audacia Solutions

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Temp to Perm Supporting Dell laptops, desktops, working in windows 7, and office 2010 Develops best ... Assists Help Desk Lead with managing daily operations.; Updates all tickets assigned on a daily ...

Ampcus Inc

Help Desk Specialist

Washington, DC · On-site

... Dell Devices • Provide Apple training to the end users • Provide expert-level Audio/Video (AV ... and administer help desk software • Track and route problems and requests, and document ...

New

MetroSys

Help Desk Technician

Nashville, TN · Remote

MacBook and Dell endpoint devices * User account access and authentication * Basic endpoint and ... Required Qualifications * 1-3 years of experience in a Help Desk, Service Desk, or Desktop Support ...

MetroSys

Help Desk Technician

Nashville, TN · On-site

MacBook and Dell endpoint devices * User account access and authentication * Basic endpoint and ... Required Qualifications * 1-3 years of experience in a Help Desk, Service Desk, or Desktop Support ...

Hirekeyz Inc

Senior Help Desk Specialist

Baltimore, MD · On-site

Role: Senior Help Desk Specialist Location: Baltimore, MD 21202 (On-site with Hybrid) Duration ... Possess Dell Laptop and Desktop certification. * Possess Dell Certified Systems Expert (DCSE ...

Specialy Care

Help Desk Analyst

Brentwood, TN · On-site

$19.50 - $26.50/hr

Problems beyond the scope of the IS Help Desk's responsibility are resolved by engaging, in a ... Dell, and Lenovolaptop/desktop repair A+,Network+, Microsoft, or other industry specific ...

Specialtycare

Help Desk Analyst

Brentwood, TN · On-site

$19.50 - $26.50/hr

Problems beyond the scope of the IS Help Desk's responsibility are resolved by engaging, in a ... Dell, and Lenovo laptop/desktop repair A+, Network+, Microsoft, or other industry specific ...

Indigo IT

Help Desk Specialist

Washington, DC · On-site

$60K - $70K/yr

Help Desk Specialist Washington, DC SUMMARY: Founded in 2001, Indigo IT is an award winning ... A+ Certification preferred, Dell Certified Technician Certification preferred * Must be able to ...

Indigo IT , LLC

Help Desk Specialist

Washington, DC · On-site

Help Desk Specialist Washington, DC SUMMARY: Founded in 2001, Indigo IT is an award winning ... A+ Certification preferred, Dell Certified Technician Certification preferred * Must be able to ...

Indigo IT LLC

Help Desk Specialist

Washington, DC · On-site

$60K - $70K/yr

Help Desk Specialist Washington, DC SUMMARY: Founded in 2001, Indigo IT is an award winning ... A+ Certification preferred, Dell Certified Technician Certification preferred * Must be able to ...

wistar

Help Desk Analyst

Institute, WI · On-site

$19.75 - $27/hr

The Help Desk Analyst is primarily responsible for configuration, installation, and the support of ... Manufacturer (Dell, HP, Apple) and/or IT Certifications (CompTIA ITF+, A+, Network+, Security+

The Wistar Institute

Help Desk Analyst

Philadelphia, PA · On-site

$20.75 - $28.25/hr

The Help Desk Analyst is primarily responsible for configuration, installation, and the support of ... Manufacturer (Dell, HP, Apple) and/or IT Certifications (CompTIA ITF+, A+, Network+, Security+

SKYTRON, LLC

Help Desk Analyst

Grand Rapids, MI · Hybrid

$19 - $25.75/hr

Hybrid work arrangement What You'll Do As a Help Desk Analyst , you will be the first point of ... Dell laptop certification, preferred If you need assistance with the application process or would ...

Skytron LLC

Help Desk Analyst

Grand Rapids, MI · On-site

$19 - $25.75/hr

Hybrid work arrangement What You'll Do As a Help Desk Analyst , you will be the first point of ... Dell laptop certification, preferred If you need assistance with the application process or would ...

Nextten Stauer, LLC

IT Help Desk Associate

Burnsville, MN · On-site

$50K - $60K/yr

Position Summary The IT Help Desk Associate provides first-level technical support to employees and ... Experience with devices like Dell workstations, Laptops, docking stations and peripheral equipment.

New

Prominent Edge

Help Desk/ Windows Support

Gaithersburg, MD · On-site

$21.50 - $29.25/hr

They are seeking an Information Help Desk/Windows Support to provide high-quality customer support ... Dell Hardware (the contractor has 20 business days from start date to obtain this certification ...

Prominent Edge

Help Desk/ Windows Support

Gaithersburg, MD · On-site

$21.50 - $29.25/hr

They are looking for an Information Help Desk/Windows Support to assist customers in-person and ... Dell Hardware (the contractor has 20 business days from start date to obtain this certification ...

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Dell Help Desk information

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How much do dell help desk jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for dell help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Dell Help Desk?

A Dell Help Desk is a customer support service provided by Dell to assist users with technical issues related to Dell products, such as laptops, desktops, servers, and software. The help desk provides troubleshooting, answers to product questions, and guidance on installations or configurations. Support is often available through phone, chat, or email, and may include remote diagnostics or scheduling repairs. Dell Help Desk aims to resolve problems efficiently to minimize downtime for users.

What are some common challenges faced by Dell Help Desk professionals, and how can they be effectively addressed?

Dell Help Desk professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting complex technical issues remotely, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it is important to develop strong problem-solving skills, remain patient and empathetic with users, and stay up-to-date with Dell's latest products and troubleshooting protocols. Collaborating with team members and utilizing internal knowledge bases can also help resolve issues efficiently and enhance the overall support experience.

What are the key skills and qualifications needed to thrive as a Dell Help Desk technician, and why are they important?

To thrive as a Dell Help Desk technician, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically a relevant IT certification such as CompTIA A+ or Dell-specific credentials. Familiarity with ticketing systems, remote desktop tools, and Dell support platforms is important for daily operations. Excellent communication, patience, and problem-solving skills make a technician stand out in resolving user issues effectively. These skills ensure efficient support, high customer satisfaction, and quick resolution of technical problems.

What is the difference between Dell Help Desk vs IT Support Specialist?

AspectDell Help DeskIT Support Specialist
CertificationsCompTIA A+, Dell certificationsCompTIA A+, Network+, Microsoft certifications
Work EnvironmentHelp desk, remote and on-site support for Dell productsVaried, including hardware, software, network support in multiple industries
Employer & IndustryPrimarily Dell, tech support companies, IT service providersVarious industries, corporate IT departments, tech firms

While both roles involve technical support, Dell Help Desk specialists focus on troubleshooting Dell hardware and software issues, often within Dell-specific environments. IT Support Specialists have a broader scope, supporting various hardware, software, and network systems across multiple brands and industries. The choice depends on whether you prefer specialized Dell support or a more general IT support role.

Are Dell Help Desk jobs still in demand?

Dell Help Desk jobs remain in demand as companies continue to prioritize technical support and customer service for IT issues. These roles often require strong communication skills and knowledge of troubleshooting tools, with demand driven by ongoing technology upgrades and remote support needs.

Does Dell Help Desk offer remote jobs?

Dell Help Desk positions often include remote work options, especially for technical support roles that can be performed using remote access tools and a stable internet connection. Availability of remote jobs may vary based on the specific role, location, and company policies, but remote work has become increasingly common in help desk positions.
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The top searched job categories for Dell Help Desk jobs are:

Dell Help Desk jobs near you
Infographic showing various Dell Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk

Audacia Solutions

Washington, DC

$22.75 - $30.50/hr

Full-time

Re-posted 3 hours ago

Job description

Company Description

5 immediate Help Desk and Desktop Support openings with Securities Exchange Commission in D.C. Seeking candidates from entry level to five years experience. Provide technical support for 140+ users in-person and by telephone, as part of the help desk services team.

Title: Help Desk Specialist or Desktop Services

Openings: 5

Location: Securities Exchange Commission, Washington, D.C. - Easy access to Union Station Metro

Duration: Temp to Perm

Job Description

Supporting Dell laptops, desktops, working in windows 7, and office 2010

Develops best practices for processes and procedures (ITIL process environment).; Supports Operating Systems: Windows XP/2000/NT/98/95, Microsoft Exchange, Novell, DOS, TCP/IP, UNIX; ERP Software/Tools, MS Office Suite 2000/2003 (including MS Publisher and MS Access); Provides support on complex hardware and operating system software.

Resolves software and hardware desktop issues.; Assists users by utilizing experience with multicase media, wireless networking, port security, remote access, and VPN port security.; Produces/maintains network docs (network map, SOPs, inventory, and switch configs).; Supports equipment moves/adds/changes. Stages/configures/installs desktop equipment. Maintains desktop firmware and performs memory upgrades.; Assists Help Desk Lead with managing daily operations.; Updates all tickets assigned on a daily basis. Opens, tracks, and closes trouble tickets. Ensures problem ownership and promotes end-user satisfaction. Tracks activities of technical support specialists to whom tickets were assigned.; Provides end user training instruction.

Qualifications

- Successful candidates must be dependable and punctual. 

- Eligible to work in the U.S. for any employer. Sponsorship is not offered for this position.

Additional Information

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: https://audacia.workable.com/j/FBFEAB0B69

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