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Dell Help Desk Jobs (NOW HIRING)

NVR, Inc.

Help Desk Technician

Reston, VA · On-site

$20.75 - $28.25/hr

NVR, Inc. is seeking an IT Help Desk Technician (Tier 1 Support) to work on site in Reston, VA ... In this position, you will provide Tier 1 support for our Microsoft Windows operating systems, Dell ...

Audacia Solutions

Help Desk

Washington, DC

$22.75 - $30.50/hr

Temp to Perm Supporting Dell laptops, desktops, working in windows 7, and office 2010 Develops best ... Assists Help Desk Lead with managing daily operations.; Updates all tickets assigned on a daily ...

Audacia Solutions

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Temp to Perm Supporting Dell laptops, desktops, working in windows 7, and office 2010 Develops best ... Assists Help Desk Lead with managing daily operations.; Updates all tickets assigned on a daily ...

NVR, Inc.

Help Desk Technician

Reston, VA · On-site

$55K - $60K/yr

NVR, Inc. is seeking an IT Help Desk Technician (Tier 1 Support) to work on site in Reston, VA At ... In this position, you will provide Tier 1 support for our Microsoft Windows operating systems, Dell ...

NVR Inc

Help Desk Technician

Reston, VA

$55K - $60K/yr

Summary As a Help Desk Technician, you will work independently and with a highly collaborative team ... In this position, you will provide Tier 1 support for our Microsoft Windows operating systems, Dell ...

MetroSys

Help Desk Technician

Nashville, TN · Remote

MacBook and Dell endpoint devices * User account access and authentication * Basic endpoint and ... Required Qualifications * 1-3 years of experience in a Help Desk, Service Desk, or Desktop Support ...

MetroSys

Help Desk Technician

Nashville, TN · On-site

MacBook and Dell endpoint devices * User account access and authentication * Basic endpoint and ... Required Qualifications * 1-3 years of experience in a Help Desk, Service Desk, or Desktop Support ...

wistar

Help Desk Analyst

Institute, WI

$19.75 - $27/hr

The Help Desk Analyst is primarily responsible for configuration, installation, and the support of ... Manufacturer (Dell, HP, Apple) and/or IT Certifications (CompTIA ITF+, A+, Network+, Security+

Kestra Holdings

Senior Help Desk Engineer

Austin, TX · On-site

As the Help Desk IT Support Engineer, you will report to manager of the Help Desk. You will provide ... Hardware knowledge for Dell workstations/laptops (2+ years) * File manipulation, shared files ...

The Wistar Institute

Help Desk Analyst

Philadelphia, PA · On-site

$20.75 - $28.25/hr

The Help Desk Analyst is primarily responsible for configuration, installation, and the support of ... Manufacturer (Dell, HP, Apple) and/or IT Certifications (CompTIA ITF+, A+, Network+, Security+

SKYTRON, LLC

Help Desk Analyst

Grand Rapids, MI · Hybrid

$19 - $25.75/hr

Hybrid work arrangement What You'll Do As a Help Desk Analyst , you will be the first point of ... Dell laptop certification, preferred If you need assistance with the application process or would ...

Skytron LLC

Help Desk Analyst

Grand Rapids, MI · On-site

$19 - $25.75/hr

Hybrid work arrangement What You'll Do As a Help Desk Analyst , you will be the first point of ... Dell laptop certification, preferred If you need assistance with the application process or would ...

Prominent Edge

Help Desk/ Windows Support

Gaithersburg, MD · On-site

$21.50 - $29.25/hr

They are seeking an Information Help Desk/Windows Support to provide high-quality customer support ... Dell Hardware (the contractor has 20 business days from start date to obtain this certification ...

Prominent Edge

Help Desk/ Windows Support

Gaithersburg, MD · On-site

$21.50 - $29.25/hr

They are looking for an Information Help Desk/Windows Support to assist customers in-person and ... Dell Hardware (the contractor has 20 business days from start date to obtain this certification ...

Republic Finance

IT Help Desk Analyst

Plano, TX · On-site

... Dell desktops/laptops, Microsoft Surface devices, HP printers, Apple iOS devices, and Cisco VoIP ... experience in a help desk or IT support role. • Experience with Active Directory, Azure ...

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Dell Help Desk information

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How much do dell help desk jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for dell help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

Is IT hard to get hired at Dell?

Getting hired as a Dell Help Desk technician typically requires relevant technical skills, such as troubleshooting and customer service experience, along with a good understanding of computer hardware and software. The hiring process may involve multiple interviews and assessments, but candidates with certifications like CompTIA A+ or relevant experience generally have a better chance of success.

What is a Dell Help Desk?

A Dell Help Desk is a customer support service provided by Dell to assist users with technical issues related to Dell products, such as laptops, desktops, servers, and software. The help desk provides troubleshooting, answers to product questions, and guidance on installations or configurations. Support is often available through phone, chat, or email, and may include remote diagnostics or scheduling repairs. Dell Help Desk aims to resolve problems efficiently to minimize downtime for users.

What are some common challenges faced by Dell Help Desk professionals, and how can they be effectively addressed?

Dell Help Desk professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting complex technical issues remotely, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it is important to develop strong problem-solving skills, remain patient and empathetic with users, and stay up-to-date with Dell's latest products and troubleshooting protocols. Collaborating with team members and utilizing internal knowledge bases can also help resolve issues efficiently and enhance the overall support experience.

Does Dell have work from home?

Dell Help Desk positions often offer remote work options, especially for technical support roles, depending on the company's policies and the specific job requirements. Many remote opportunities require strong communication skills and familiarity with remote collaboration tools. Candidates should review the specific job listing for details on remote work availability.

How much does Dell pay an hour?

Dell Help Desk technicians typically earn between $15 and $20 per hour, depending on experience, location, and specific role responsibilities. Entry-level positions may start at the lower end of this range, while more experienced staff or those with specialized skills can earn higher wages. Compensation may also include benefits such as health insurance and paid time off.

What is the difference between Dell Help Desk vs IT Support Specialist?

AspectDell Help DeskIT Support Specialist
CertificationsCompTIA A+, Dell certificationsCompTIA A+, Network+, Microsoft certifications
Work EnvironmentHelp desk, remote and on-site support for Dell productsVaried, including hardware, software, network support in multiple industries
Employer & IndustryPrimarily Dell, tech support companies, IT service providersVarious industries, corporate IT departments, tech firms

While both roles involve technical support, Dell Help Desk specialists focus on troubleshooting Dell hardware and software issues, often within Dell-specific environments. IT Support Specialists have a broader scope, supporting various hardware, software, and network systems across multiple brands and industries. The choice depends on whether you prefer specialized Dell support or a more general IT support role.

What are the key skills and qualifications needed to thrive as a Dell Help Desk technician, and why are they important?

To thrive as a Dell Help Desk technician, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically a relevant IT certification such as CompTIA A+ or Dell-specific credentials. Familiarity with ticketing systems, remote desktop tools, and Dell support platforms is important for daily operations. Excellent communication, patience, and problem-solving skills make a technician stand out in resolving user issues effectively. These skills ensure efficient support, high customer satisfaction, and quick resolution of technical problems.

Is getting a helpdesk job hard?

A help desk job, such as a Dell Help Desk position, typically requires good communication skills, basic technical knowledge, and problem-solving abilities. While some roles may require certifications like CompTIA A+ and prior experience, many entry-level positions are accessible with relevant training and a willingness to learn. The difficulty depends on the individual's technical background and ability to handle customer inquiries efficiently.
More about Dell Help Desk jobs
What cities are hiring for Dell Help Desk jobs? Cities with the most Dell Help Desk job openings:
What are the most commonly searched types of Dell Help Desk jobs? The most popular types of Dell Help Desk jobs are:
What states have the most Dell Help Desk jobs? States with the most job openings for Dell Help Desk jobs include:
What job categories do people searching Dell Help Desk jobs look for? The top searched job categories for Dell Help Desk jobs are:
Dell Help Desk jobs near you
Infographic showing various Dell Help Desk job openings in the United States as of July 2026, with employment types broken down into 84% Full Time, 11% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Technician

NVR, Inc.

Reston, VA • On-site

$20.75 - $28.25/hr

Full-time

Re-posted 17 days ago

NVR rating

8.2

Company rating: 8.2 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

13th of 79 rated construction

Job description

Job Summary:
NVR, Inc. is seeking an IT Help Desk Technician (Tier 1 Support) to work on site in Reston, VA. In this position, you will provide Tier 1 support for our Microsoft Windows operating systems, Dell/Lenovo hardware, and cloud-based solutions with exceptional customer service.
Responsibilities:
• Provide exceptional first-level technical support to NVR team members through the Help Desk
• Diagnose, troubleshoot, and resolve issues with Windows OS, Office, custom applications, and Dell/Lenovo hardware in a timely manner
• Manage ticket workflows by identifying, prioritizing, and escalating support requests from calls and Jira queues
• Monitor the network proactively to resolve issues and meet SLA targets
• Support the IT Services team with hardware and software deployments and upgrades
• Collaborate on IT initiatives that improve the end-user experience
Qualifications:
Required:
• 2+ years in technical support, IT help desk or similar technical roles
• Experience with a Help Desk technical support team
• Hardware experience with Dell and Lenovo
• Experience installing and supporting Microsoft Windows operating systems, Office 2016+ programs
• Strong oral and written communication skills
• Ability to meet deadlines and manage multiple projects
Preferred:
• Associate's or Bachelor’s degree in IT or a related field
• Microsoft Certification
Company:
NVR, Inc. is a Top 5 US Homebuilder and an industry leading company. Founded in 1979, the company is headquartered in Reston, USA, with a team of 5001-10000 employees. The company is currently Late Stage.

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