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Dell Help Desk Jobs (NOW HIRING)

Tecta Corporate

IT Help Desk

Rosemont, IL · On-site

$80K - $90K/yr

Help Desk Ticket Management (Manage Engine ServiceDesk Plus ... Dell Desktops and Laptops * Multi-Function Printers (Xerox, Canon, Toshiba, etc.) Key Competencies:

Sentinel

Helpdesk Agent

Dayton, OH · On-site

$15 - $19.25/hr

This role requires a combination of remote assistance through the help desk and on-site support to ... We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and ...

Sentinel

Helpdesk Agent

Dayton, OH · On-site +1

Qualifications * 2+ years of experience in a Help Desk, Service Desk, or Technical Support role ... We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and ...

Sentinel

Helpdesk Agent

Dayton, OH · On-site +1

$15 - $19.25/hr

Qualifications * 2+ years of experience in a Help Desk, Service Desk, or Technical Support role ... We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and ...

ConfigUSA

Desk Side Engineer

Geismar, LA · On-site

Desk Side Engineer Must Have Technical/Functional Skills 1. Strong hands-on experience with Windows ... issues (Dell/ Surface Pro systems, docks, monitors, peripherals) 5. VIP/Executive support with ...

XPERTECHS

Support Desk Specialist

Bellaire, TX · On-site

Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on ... Dell) * Evaluate documented resolutions and help contribute to the resolutions library. Develop ...

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How much do dell help desk jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for dell help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Dell Help Desk?

A Dell Help Desk is a customer support service provided by Dell to assist users with technical issues related to Dell products, such as laptops, desktops, servers, and software. The help desk provides troubleshooting, answers to product questions, and guidance on installations or configurations. Support is often available through phone, chat, or email, and may include remote diagnostics or scheduling repairs. Dell Help Desk aims to resolve problems efficiently to minimize downtime for users.

What are some common challenges faced by Dell Help Desk professionals, and how can they be effectively addressed?

Dell Help Desk professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting complex technical issues remotely, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it is important to develop strong problem-solving skills, remain patient and empathetic with users, and stay up-to-date with Dell's latest products and troubleshooting protocols. Collaborating with team members and utilizing internal knowledge bases can also help resolve issues efficiently and enhance the overall support experience.

What are the key skills and qualifications needed to thrive as a Dell Help Desk technician, and why are they important?

To thrive as a Dell Help Desk technician, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically a relevant IT certification such as CompTIA A+ or Dell-specific credentials. Familiarity with ticketing systems, remote desktop tools, and Dell support platforms is important for daily operations. Excellent communication, patience, and problem-solving skills make a technician stand out in resolving user issues effectively. These skills ensure efficient support, high customer satisfaction, and quick resolution of technical problems.

What is the difference between Dell Help Desk vs IT Support Specialist?

AspectDell Help DeskIT Support Specialist
CertificationsCompTIA A+, Dell certificationsCompTIA A+, Network+, Microsoft certifications
Work EnvironmentHelp desk, remote and on-site support for Dell productsVaried, including hardware, software, network support in multiple industries
Employer & IndustryPrimarily Dell, tech support companies, IT service providersVarious industries, corporate IT departments, tech firms

While both roles involve technical support, Dell Help Desk specialists focus on troubleshooting Dell hardware and software issues, often within Dell-specific environments. IT Support Specialists have a broader scope, supporting various hardware, software, and network systems across multiple brands and industries. The choice depends on whether you prefer specialized Dell support or a more general IT support role.

Are Dell Help Desk jobs still in demand?

Dell Help Desk jobs remain in demand as companies continue to prioritize technical support and customer service for IT issues. These roles often require strong communication skills and knowledge of troubleshooting tools, with demand driven by ongoing technology upgrades and remote support needs.

Does Dell Help Desk offer remote jobs?

Dell Help Desk positions often include remote work options, especially for technical support roles that can be performed using remote access tools and a stable internet connection. Availability of remote jobs may vary based on the specific role, location, and company policies, but remote work has become increasingly common in help desk positions.
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Dell Help Desk jobs near you
Infographic showing various Dell Help Desk job openings in the United States as of September 2026, with employment types broken down into 50% Full Time, 25% Temporary, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Help Desk

Rosemont, IL • On-site

Tecta Corporate
See more jobs at Tecta Corporateexternal

$80K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Position Summary:

Design, maintain, and continuously improve the desktop/laptop operating environment at Tecta America. Duties to include hardware evaluations, operating system configurations, application installations/distributions, management of Intune environment, and function as 3rd level support to the IT Helpdesk. This is a high-profile position that will oversee 1500+ devices.

Bilingual Spanish-English communication skills are required, as this role regularly supports and collaborates with both English and Spanish speaking employees across multiple locations.

This position will be onsite, Monday through Friday, at our Rosemont, IL office location.

Job Functions:

  • Continuously research and implement endpoint management and security best practices
  • Create and maintain application deployments/updates using Intune and Patch My PC (Win32/MSI/EXE, detection rules, supersedence)
  • Monitor, manage, and deploy workstation OS and application patches; produce compliance reporting and support exception handling
  • Administer Intune/Autopilot enrollment, configuration profiles, compliance policies, and device lifecycle tasks
  • Act as Tier 3 escalation for endpoint issues; perform deep troubleshooting, root-cause analysis, and durable fixes
  • Assist Helpdesk with overflow tickets as needed; coach Tier 1/2 on recurring issues via documentation/knowledge transfer
  • Partner with IT Security (and tools such as SentinelOne where applicable) to investigate endpoint alerts and perform remediation
  • Maintain documentation for technical and non-technical audiences (KBs, runbooks, "How-To" guides)
  • Participate in scheduled maintenance windows and occasional after-hours updates as required
  • Travel to remote offices and acquisition sites as needed
  • Other duties/projects as assigned

Knowledge, Skills & Experience (Essential):

  • College degree or equivalent experience
  • 8+ years of IT experience
  • Customer-focused attitude
  • Fluent in Spanish, both verbal and written
  • Extensive experience working in an Active Directory environment
  • Expert-level knowledge and ability to troubleshoot Windows operating systems
  • Knowledge of computer hardware and laptops
  • Deep hands-on experience with Intune
  • Expert-level experience maintaining Windows images and deployments in a distributed environment

Knowledge, Skills & Experience (Desirable):

  • Android tablet management and deployment (Intune)
  • Android/iPhone mobile phone configuration
  • Help Desk Ticket Management (Manage Engine ServiceDesk Plus)
  • Dell Desktops and Laptops
  • Multi-Function Printers (Xerox, Canon, Toshiba, etc.)

Key Competencies:

  • Management of End User Accounts in each of the following:
    • Active Directory
    • O365/Azure Entra ID
  • Windows 10/11
  • Office 365 Suite

Occupational Health and Safety:

  • Compliance with workplace policies and procedures for risk identification, risk assessment and risk control
  • Active participation in activities associated with the management of workplace health and safety
  • Identification and reporting of health and safety risks, accidents, incidents, injuries and property damage at the workplace

Working Conditions:

Physical surroundings: Office/warehouse environment with typical office machines and exposure to noise and temperature.

Physical Effort: Extensive sitting, standing, walking. Repetitive keying, typing. Occasional lifting not to exceed 50 pounds

Travel: As required, typically around 10-20%

Hours: Exempt - Not subject to overtime

Salary Range: $80,000 - $90,000 annually, depending on experience, skills, and qualifications.

At Tecta America, we take care of our team with a solid benefits package that works for you. This includes medical, dental, and vision coverage, a 401(k) with company match, paid time off, paid holidays, and more.

Employment Type: Full-Time

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