ZipRecruiter

Log In

1

Dell Help Desk Jobs (NOW HIRING)

ConfigUSA

Desk Side Engineer

Geismar, LA · On-site

Desk Side Engineer Must Have Technical/Functional Skills 1. Strong hands-on experience with Windows ... issues (Dell/ Surface Pro systems, docks, monitors, peripherals) 5. VIP/Executive support with ...

XPERTECHS

Support Desk Specialist

Bellaire, TX · On-site

Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on ... Dell) * Evaluate documented resolutions and help contribute to the resolutions library. Develop ...

Vomela

Service Desk Analyst I

Elk Grove Village, IL

$50K - $60K/yr

And while you're focused on creating big things for global and local brands, we will help you build ... Microsoft Windows 10/11, macOS, Active Directory/Entra ID, o365, MFA/SSO, iOS/Android, Dell, VPN ...

Vomela

Service Desk Analyst I

Elk Grove Village, IL · On-site

$50K - $60K/yr

And while you're focused on creating big things for global and local brands, we will help you build ... Microsoft Windows 10/11, macOS, Active Directory/Entra ID, o365, MFA/SSO, iOS/Android, Dell, VPN ...

Vomela

Service Desk Analyst I

Elk Grove Village, IL · On-site

$50K - $60K/yr

And while you're focused on creating big things for global and local brands, we will help you build ... Microsoft Windows 10/11, macOS, Active Directory/Entra ID, o365, MFA/SSO, iOS/Android, Dell, VPN ...

Stem Xpert

HelpDesk Suupport

Rochester, NY

$19.75 - $26.75/hr

Technical agents, have worked on technical Help Desk in the past (not things like 'turbo tax' or ... A+, MCP, Dell or other industry identified certifications are preferred but not required.

Armada

Deal Desk Manager (Contract)

$52 - $66/hr

... Dell, Palantir, NVIDIA, SpaceX, and Skydio. We are building the infrastructure layer for sovereign ... You'll tackle challenges that haven't been solved before and help build something transformative ...

Infojini Inc

Windows Administrator

Rock Hill, SC

$36.25 - $45.50/hr

Interfaces with applications, network support, and Help Desk as needed. DAILY DUTIES ... VMWare Dell hardware support, including SAN and server. PREFERRED SKILLS (RANK IN ORDER OF ...

next page

Showing results 1-20

All JobsDell Help Desk Jobs

Dell Help Desk information

See salary details

$12

$23

$33

How much do dell help desk jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for dell help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

Is IT hard to get hired at Dell?

Getting hired as a Dell Help Desk technician typically requires relevant technical skills, such as troubleshooting and customer service experience, along with a good understanding of computer hardware and software. The hiring process may involve multiple interviews and assessments, but candidates with certifications like CompTIA A+ or relevant experience generally have a better chance of success.

What is a Dell Help Desk?

A Dell Help Desk is a customer support service provided by Dell to assist users with technical issues related to Dell products, such as laptops, desktops, servers, and software. The help desk provides troubleshooting, answers to product questions, and guidance on installations or configurations. Support is often available through phone, chat, or email, and may include remote diagnostics or scheduling repairs. Dell Help Desk aims to resolve problems efficiently to minimize downtime for users.

What are some common challenges faced by Dell Help Desk professionals, and how can they be effectively addressed?

Dell Help Desk professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting complex technical issues remotely, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it is important to develop strong problem-solving skills, remain patient and empathetic with users, and stay up-to-date with Dell's latest products and troubleshooting protocols. Collaborating with team members and utilizing internal knowledge bases can also help resolve issues efficiently and enhance the overall support experience.

Does Dell have work from home?

Dell Help Desk positions often offer remote work options, especially for technical support roles, depending on the company's policies and the specific job requirements. Many remote opportunities require strong communication skills and familiarity with remote collaboration tools. Candidates should review the specific job listing for details on remote work availability.

How much does Dell pay an hour?

Dell Help Desk technicians typically earn between $15 and $20 per hour, depending on experience, location, and specific role responsibilities. Entry-level positions may start at the lower end of this range, while more experienced staff or those with specialized skills can earn higher wages. Compensation may also include benefits such as health insurance and paid time off.

What is the difference between Dell Help Desk vs IT Support Specialist?

AspectDell Help DeskIT Support Specialist
CertificationsCompTIA A+, Dell certificationsCompTIA A+, Network+, Microsoft certifications
Work EnvironmentHelp desk, remote and on-site support for Dell productsVaried, including hardware, software, network support in multiple industries
Employer & IndustryPrimarily Dell, tech support companies, IT service providersVarious industries, corporate IT departments, tech firms

While both roles involve technical support, Dell Help Desk specialists focus on troubleshooting Dell hardware and software issues, often within Dell-specific environments. IT Support Specialists have a broader scope, supporting various hardware, software, and network systems across multiple brands and industries. The choice depends on whether you prefer specialized Dell support or a more general IT support role.

What are the key skills and qualifications needed to thrive as a Dell Help Desk technician, and why are they important?

To thrive as a Dell Help Desk technician, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically a relevant IT certification such as CompTIA A+ or Dell-specific credentials. Familiarity with ticketing systems, remote desktop tools, and Dell support platforms is important for daily operations. Excellent communication, patience, and problem-solving skills make a technician stand out in resolving user issues effectively. These skills ensure efficient support, high customer satisfaction, and quick resolution of technical problems.

Is getting a helpdesk job hard?

A help desk job, such as a Dell Help Desk position, typically requires good communication skills, basic technical knowledge, and problem-solving abilities. While some roles may require certifications like CompTIA A+ and prior experience, many entry-level positions are accessible with relevant training and a willingness to learn. The difficulty depends on the individual's technical background and ability to handle customer inquiries efficiently.
More about Dell Help Desk jobs
What cities are hiring for Dell Help Desk jobs? Cities with the most Dell Help Desk job openings:
What are the most commonly searched types of Dell Help Desk jobs? The most popular types of Dell Help Desk jobs are:
What states have the most Dell Help Desk jobs? States with the most job openings for Dell Help Desk jobs include:
What job categories do people searching Dell Help Desk jobs look for? The top searched job categories for Dell Help Desk jobs are:
Dell Help Desk jobs near you
Help Desk/ Windows Support

Help Desk/ Windows Support

Prominent Edge LLC

Gaithersburg, MD • On-site

$50K - $53K/yr

Full-time

Medical, Retirement, PTO

Re-posted 12 days ago

Job description

We are looking for an Information Help Desk/ Windows Support in Gaithersburg, MD to join our team at Prominent Edge. We are a small, stable, growing company that believes in doing things right. Our projects and the needs of our customers vary greatly; therefore, we always choose the technology stack and approach that best suits the particular problem and the goals of our customers. As a result, we want engineers who do high-quality work, stay current, and are up for learning and applying new technologies when appropriate.
Required experience:
• Supporting customers in-person and remotely
• Writing simple documentation, step-by-step guides, or customer request details for others to read and use
• Using knowledge base applications or sites to map situations to potential solutions
• Applying basic network concepts in resolving customer issues
• Applying standard operating procedures or known solutions.
• Associates degree, 60 credit hours completed in computer science or information systems management or one year of experience in providing Tier II Desktop Support service in an Enterprise environment (250 or more users)
Required certifications:
• ITIL Foundations v3 or v4 (the contractor has 40 business days from start date to obtain this certification)
• Dell Hardware (the contractor has 20 business days from start date to obtain this certification)
• CompTIA A+
Experience supporting technology and users of technology in a customer support function or role, including at least three items below:
• Windows endpoint device installation
• Windows endpoint device break / fix & upgrade
• Local and network printer installation & repair
• UPS repair (APC)
• Installation of Windows based COTS software & drivers,
• Installing NIST Windows system images
• Windows security patching
• Malware & virus removal
• Troubleshooting multifaceted incidents and questions
W2 Benefits
Not only you get to join our team of awesome playful ninjas, we also have great benefits:
3 weeks paid time off per year+10 Holidays
Six percent 401k matching, vested immediately
We offer comprehensive health care plan(s) with nationwide coverage for you and your family
This organization participates in E-Verify
About You
You are organized and eager to accept responsibility.
You want a seat at the table at the inception of new efforts; you do not want things "thrown over the wall" to you.
You are an active listener, empathetic and willing to understand and internalize the unique needs and concerns of each individual client.
You adjust your speaking style for your audience and can interact successfully with both technical and non-technical clients.
You are detail-oriented but never lose sight of the Big Picture.
You can work equally well individually or as part of a team.
U.S. citizenship required.
About Us
We are both a Products and Services company. We not only create our own products but we also provide DevOps as a service to our clients.
"Hire the best people. Do the best work." is our Brand Statement.
We value teamwork. We support each other and believe in shared success.
We believe in Continuous Improvement.
We believe in Continuous Learning.
We work in both the Commercial and Government sectors.
We have been doing remote work since the inception of the company and are very good at it.
$50,000 - $53,000 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply