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Hp Help Desk Jobs (NOW HIRING)

Refactor Talent

Help Desk Analyst

Ann Arbor, MI · On-site

$20 - $27.50/hr

We are seeking a hands-on Help Desk Analyst to work on Level 1 and 2 support for the local ... Deploy and configure PCs (Dell and HP; ~300 annually, with some outsourced) * Support conference ...

Hirekeyz Inc

Senior Help Desk Specialist

Baltimore, MD · On-site

Role: Senior Help Desk Specialist Location: Baltimore, MD 21202 (On-site with Hybrid) Duration ... Experience managing Multi-Function-Printers such as Lexmark/HP/Canon/Konica etc. * Experience in ...

wistar

Help Desk Analyst

Institute, WI

$19.75 - $27/hr

The Help Desk Analyst is primarily responsible for configuration, installation, and the support of ... Manufacturer (Dell, HP, Apple) and/or IT Certifications (CompTIA ITF+, A+, Network+, Security+

Whopper Technologies

Help Desk Analyst

Memphis, TN · On-site

$20 - $27.25/hr

Technical Support Specialist (Help Desk Analyst) Location: Memphis, TN (Onsite 5 Days/Week, Monday ... Install, configure, and support network and local printers (HP, Xerox, Lexmark, and similar devices)

The Wistar Institute

Help Desk Analyst

Philadelphia, PA · On-site

$20.75 - $28.25/hr

The Help Desk Analyst is primarily responsible for configuration, installation, and the support of ... Manufacturer (Dell, HP, Apple) and/or IT Certifications (CompTIA ITF+, A+, Network+, Security+

SBC Innovations LLC

Junior Help Desk Technician

Columbia, SC · On-site

$18.50 - $25/hr

Monitor and support enterprise tools including HP SIM, SolarWinds, CommVault, vCenter, NICE Vision ... OR * 2 years of IT Help Desk support experience in a Windows Active Directory environment; OR * 2 ...

Infojini Inc

Helpdesk Support

Washington, DC

$23.25 - $31.75/hr

... HP Desktops/Laptops/Tablets, Dell Desktops/Laptops/Tablets and Microsoft Windows 7.x and 8.x. The ... help desk support with previous experience opening and maintaining help desk cases via CA Service ...

Swatch Group

IT Help Desk Support

Secaucus, NJ · On-site

Must have a good understanding of computer systems (HP and Dell), Mobile Devices and other ... This position requires the IT Help Desk Support to have the ability to operate computer equipment ...

Republic Finance

IT Help Desk Analyst

Plano, TX · On-site

... HP printers, Apple iOS devices, and Cisco VoIP systems. • Strong foundational knowledge of ... experience in a help desk or IT support role. • Experience with Active Directory, Azure ...

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Hp Help Desk information

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How much do hp help desk jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for hp help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an HP Help Desk?

HP Help Desk jobs involve providing technical support and troubleshooting assistance to customers using HP products and services. Employees in these roles typically handle customer inquiries via phone, email, or chat, and help resolve issues related to hardware, software, and network connectivity. They may also guide users through installation processes, perform diagnostics, and escalate complex problems to specialized technical teams. Strong communication and problem-solving skills are essential for success in these positions.

What are the key skills and qualifications needed to thrive as an HP Help Desk specialist?

To thrive as an HP Help Desk specialist, you need a solid understanding of computer hardware, operating systems, troubleshooting methodologies, and often a relevant IT certification such as CompTIA A+ or HP's own certifications. Familiarity with remote desktop tools, ticketing systems like ServiceNow, and diagnostic utilities is typically required. Strong communication, patience, and problem-solving skills are crucial for effectively assisting users and resolving issues. These skills ensure prompt technical support, high customer satisfaction, and efficient resolution of technical problems.

What are some common challenges faced by HP Help Desk professionals, and how can they effectively address them?

HP Help Desk professionals often encounter challenges such as managing high call volumes, resolving complex technical issues remotely, and maintaining customer satisfaction under pressure. Effective communication, patience, and strong troubleshooting skills are essential for handling these situations. Utilizing HP's knowledge base, collaborating with more experienced team members, and staying updated on product changes can help resolve issues efficiently. Regular training and participating in team meetings also support continuous improvement and better service delivery.

What is the difference between Hp Help Desk vs IT Support Specialist?

AspectHp Help DeskIT Support Specialist
CertificationsCompTIA A+, HDI Support Center CertificationCompTIA A+, Microsoft Certified IT Professional (MCITP)
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid technical support
Industry UsageCommon in tech companies, retail, and service providersWidely used across various industries including healthcare, finance, and tech

Hp Help Desk and IT Support Specialist roles both involve troubleshooting technical issues, but Hp Help Desk typically focuses on customer support via phone or remote tools, while IT Support Specialists may work more broadly on hardware, software, and network issues across different environments. Both roles require similar certifications and are essential in maintaining IT operations.

Are Hp Help Desk jobs still in demand?

Help desk support roles, including HP Help Desk jobs, continue to be in demand as organizations require technical support for hardware and software issues. These positions often require strong customer service skills and knowledge of troubleshooting tools, with demand driven by ongoing IT infrastructure needs across various industries.
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Hp Help Desk jobs near you
Infographic showing various Hp Help Desk job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 71% Full Time, 23% Part Time, and 4% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Analyst

Ann Arbor, MI • On-site

Refactor Talent
IT Services • 11 - 50 employees
Learn more about Refactor Talentexternal

$20 - $27.50/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description


We are seeking a hands-on Help Desk Analyst to work on Level 1 and 2 support for the local IT support operations in Ann Arbor, Michigan. This individual will directly help with the local facility, while also collaborating closely with the companies Service Desk personnel located in other global locations. The role requires someone who is highly organized, customer-focused, and able to balance day-to-day technical support responsibilities.


About the Role


Key Responsibilities


  • Handle and close tickets (Level 1 and Level 2 support)
  • Provide friendly, professional walk-up support for employees
  • Deploy and configure PCs (Dell and HP; ~300 annually, with some outsourced)
  • Support conference room technology and Microsoft Teams troubleshooting
  • Maintain organized storage areas and network closets
  • Help in the support of remote employees and other company offices
  • Report on ticket activity and service desk metrics


Qualifications


  • 2 to 5+ years of Service Desk or IT Support experience


Required Skills


  • Strong customer service and communication skills
  • Knowledge of Windows, Active Directory, Intune, and Microsoft 365 troubleshooting
  • Familiarity with ticketing platforms like ServiceNow
  • Ability to triage issues, escalate appropriately, and follow through until resolution
  • Self-starter comfortable with limited day-to-day direction


Apply