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Hp Help Desk Jobs (NOW HIRING)

Specialy Care

Help Desk Analyst

Brentwood, TN · On-site

$19.50 - $26.50/hr

Problems beyond the scope of the IS Help Desk's responsibility are resolved by engaging, in a ... HP, Dell, and Lenovolaptop/desktop repair A+,Network+, Microsoft, or other industry specific ...

Specialtycare

Help Desk Analyst

Brentwood, TN

$19.50 - $26.50/hr

Problems beyond the scope of the IS Help Desk's responsibility are resolved by engaging, in a ... HP, Dell, and Lenovo laptop/desktop repair A+, Network+, Microsoft, or other industry specific ...

Hirekeyz Inc

Senior Help Desk Specialist

Baltimore, MD · On-site

Role: Senior Help Desk Specialist Location: Baltimore, MD 21202 (On-site with Hybrid) Duration ... Experience managing Multi-Function-Printers such as Lexmark/HP/Canon/Konica etc. * Experience in ...

Jackson Lewis P.C.

Help Desk Analyst

Orange, CA · On-site

$26.70 - $33.40/hr

We help employers develop proactive strategies, strong policies and business-oriented solutions to ... PC hardware proficiency (Intel/Mac/HP). * Experience with macOS is a plus. * General understanding ...

Cook Systems

Help Desk Analyst

Memphis, TN · On-site

$20 - $27.25/hr

Help Desk Analyst Memphis, TN (onsite 100%) 6 months or longer The Technical Support Specialist ... Skills to support desktop printers (e.g., Lexmark, Xerox, HP) and a broad range of desktop ...

wistar

Help Desk Analyst

Institute, WI · On-site

$19.75 - $27/hr

The Help Desk Analyst is primarily responsible for configuration, installation, and the support of ... Manufacturer (Dell, HP, Apple) and/or IT Certifications (CompTIA ITF+, A+, Network+, Security+

wistar

Help Desk Analyst

Institute, WI

$19.75 - $27/hr

The Help Desk Analyst is primarily responsible for configuration, installation, and the support of ... Manufacturer (Dell, HP, Apple) and/or IT Certifications (CompTIA ITF+, A+, Network+, Security+

TEKsystems

Help Desk Support

Westlake, OH

$25 - $35/hr

... HP/Fortinet would be beneficial • COMPTIA+ preferred Working conditions • 40 hours per week ... Skills ticketing system, customer service oriented, Troubleshooting, Service desk, Help desk, Phone ...

Whopper Technologies

Help Desk Analyst

Memphis, TN · On-site

$20 - $27.25/hr

Technical Support Specialist (Help Desk Analyst) Location: Memphis, TN (Onsite 5 Days/Week, Monday ... Install, configure, and support network and local printers (HP, Xerox, Lexmark, and similar devices)

The Wistar Institute

Help Desk Analyst

Philadelphia, PA · On-site

$20.75 - $28.25/hr

The Help Desk Analyst is primarily responsible for configuration, installation, and the support of ... Manufacturer (Dell, HP, Apple) and/or IT Certifications (CompTIA ITF+, A+, Network+, Security+

SBC Innovations LLC

Junior Help Desk Technician

Columbia, SC · On-site

$18.50 - $25/hr

Monitor and support enterprise tools including HP SIM, SolarWinds, CommVault, vCenter, NICE Vision ... OR * 2 years of IT Help Desk support experience in a Windows Active Directory environment; OR * 2 ...

New

Cook Systems

Help Desk Analyst

Memphis, TN · On-site

$18.25 - $25/hr

Help Desk Analyst Memphis, TN (onsite 100%) 6 months or longer The Technical Support Specialist ... Skills to support desktop printers (e.g., Lexmark, Xerox, HP) and a broad range of desktop ...

Cook Systems

Help Desk Analyst

Memphis, TN · On-site

$20 - $27.25/hr

Help Desk Analyst Memphis, TN (onsite 100%) 6 months or longer The Technical Support Specialist ... Skills to support desktop printers (e.g., Lexmark, Xerox, HP) and a broad range of desktop ...

Infojini Inc

Helpdesk Support

Washington, DC · On-site

$23.25 - $31.75/hr

... HP Desktops/Laptops/Tablets, Dell Desktops/Laptops/Tablets and Microsoft Windows 7.x and 8.x. The ... help desk support with previous experience opening and maintaining help desk cases via CA Service ...

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Hp Help Desk information

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How much do hp help desk jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for hp help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an HP Help Desk?

HP Help Desk jobs involve providing technical support and troubleshooting assistance to customers using HP products and services. Employees in these roles typically handle customer inquiries via phone, email, or chat, and help resolve issues related to hardware, software, and network connectivity. They may also guide users through installation processes, perform diagnostics, and escalate complex problems to specialized technical teams. Strong communication and problem-solving skills are essential for success in these positions.

What are the key skills and qualifications needed to thrive as an HP Help Desk specialist?

To thrive as an HP Help Desk specialist, you need a solid understanding of computer hardware, operating systems, troubleshooting methodologies, and often a relevant IT certification such as CompTIA A+ or HP's own certifications. Familiarity with remote desktop tools, ticketing systems like ServiceNow, and diagnostic utilities is typically required. Strong communication, patience, and problem-solving skills are crucial for effectively assisting users and resolving issues. These skills ensure prompt technical support, high customer satisfaction, and efficient resolution of technical problems.

What are some common challenges faced by HP Help Desk professionals, and how can they effectively address them?

HP Help Desk professionals often encounter challenges such as managing high call volumes, resolving complex technical issues remotely, and maintaining customer satisfaction under pressure. Effective communication, patience, and strong troubleshooting skills are essential for handling these situations. Utilizing HP's knowledge base, collaborating with more experienced team members, and staying updated on product changes can help resolve issues efficiently. Regular training and participating in team meetings also support continuous improvement and better service delivery.

What is the difference between Hp Help Desk vs IT Support Specialist?

AspectHp Help DeskIT Support Specialist
CertificationsCompTIA A+, HDI Support Center CertificationCompTIA A+, Microsoft Certified IT Professional (MCITP)
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid technical support
Industry UsageCommon in tech companies, retail, and service providersWidely used across various industries including healthcare, finance, and tech

Hp Help Desk and IT Support Specialist roles both involve troubleshooting technical issues, but Hp Help Desk typically focuses on customer support via phone or remote tools, while IT Support Specialists may work more broadly on hardware, software, and network issues across different environments. Both roles require similar certifications and are essential in maintaining IT operations.

Are Hp Help Desk jobs still in demand?

Help desk support roles, including HP Help Desk jobs, continue to be in demand as organizations require technical support for hardware and software issues. These positions often require strong customer service skills and knowledge of troubleshooting tools, with demand driven by ongoing IT infrastructure needs across various industries.
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Hp Help Desk jobs near you
Infographic showing various Hp Help Desk job openings in the United States as of August 2026, with employment types broken down into 100% Contract. Highlights an 100% In-person job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Manager

The Philadelphia Orchestra and Ensemble Arts

Philadelphia, PA • On-site

Full-time

Re-posted 27 days ago

Job description

Job Summary:
The Philadelphia Orchestra is seeking a Help Desk Manager to provide phone and deskside support. The Help Desk Manager will mentor the Helpdesk Technician, manage helpdesk tickets, and provide VIP and executive support.
Responsibilities:
• Responsible for managing and assigning incoming new helpdesk tickets.
• Active Directory work to create and maintain new users.
• Basic administration of Windows and Linux network infrastructure and Office 365.
• Basic Phone administration for adds, moves and changes.
• Works with outsourced network printer support vendor to maintain network printers.
• Works with organizations’ wiring vendor to supervise installation of new network drops and phones lines.
• Identifies, researches, and resolves basic PC and phone-related technical problems.
• Responds to helpdesk requests for technical support.
• Tracks and monitors technical problems to ensure a timely resolution.
• Keeps electronic logs/documentation of work.
• Facilitates office moves for PC equipment.
• Serves as rotating member of after-hours on-call systems support team.
• Keeps after-hours on-call rotation calendar up to date.
• Knowledgeable of VPN (Remote Access) and limitation.
• Procure company issued cell phones for Philadelphia Orchestra and Kimmel Center.
• Provision and Manage BYOD using MaaS360 (or equivalent MDM software).
• Interfaces with VIP and Executives for high level personal tech support.
• Arranging equipment recycling with vendor with BAN or similar accreditation.
• Monthly reporting to management metrics on Helpdesk tickets.
• Complete assigned projects.
Qualifications:
Required:
• Bachelor's degree and three years work experience, or equivalent combination of education/training and experience.
• IT certification for RedHat, Cisco or Microsoft.
• Experience with Cisco Call Manager (UCCM) and Contact Center (UCCX) phone systems.
• Experience with IIS, .Net Framework, and with Audio/Visual equipment setup.
• Knowledge of Windows network operating system.
• Knowledge of HP Jet Direct Software, and HP printing hardware.
• Knowledge of Cisco phone switch platforms.
• General understanding of client/server applications.
• Knowledge of current Windows Desktop and Server Products.
• Knowledge of mobile devices and MDM (Maas360, Office 365 or similar).
• Knowledge of current Microsoft Office products.
• Strong customer services and problem resolution skills.
• Good interpersonal skills.
• High degree of organization.
• Able to work as part of a team.
Preferred:
• Experience with Cisco Call Manager (UCCM) and Contact Center (UCCX) phone systems.
• Experience with IIS, .Net Framework, and with Audio/Visual equipment setup.
Company:
The Philadelphia Orchestra and Ensemble Arts is boldly leading the way in building a bright, inclusive future for the performing arts—as the center of cultural life in Philadelphia, and as a model for the nation. Founded in 2001, the company is headquartered in Philadelphia, Pennsylvania, US, , with a team of 51-200 employees. The company is currently Growth Stage.

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