Why Us?
Inverse Technology Solutions was founded in 2010, but we have been in the IT industry for over 30 years. We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that has the same quality standards and takes pride in their work. We fully train our Help Desk employees on various IT devices and systems that other companies donโt support. Our techs gain experience in Networking, Cabling, Access Control, Computer/Phone Support, and IP Camera systems to make them a well-rounded IT professional.
We offer great starting salaries, retirement plans, health benefits, and bonuses.
Inverse started as a small family business and has grown into a major player in the IT world. Our employees are a team and party of the family.
We have supported our troops throughout the years and love working with veterans.
IT Help Desk Technician
Inverse Technology Solutions (InverseTech.com) is seeking a IT Help Desk Support Technician full time in Cincinnati OH. The candidate will open support tickets from clients, properly identify and assign tickets to the correct group. Tickets to be worked by the candidate will include IT Voice and Data Infrastructure, E-Call Systems, and Wireless support. This position requires some experience but motivation and the willingness to learn and go above and beyond are determining factors as well.
Skills and Qualifications
ยท Candidates should have previous experience working in Help Desk Support or IT Support.
ยท The candidate should be process-driven, have an excellent attention to detail and be creative in finding solutions to new challenges
ยท Have the ability to handle multiple projects simultaneously and under tight deadlines
ยท Strong communications skills to effectively communicate technical information to non-technical customers
ยท Experience in troubleshooting technical issues within telecommunications networks preferred
ยท Vendor Management skills
ยท Experience with ticketing systems
ยท Must be able to work in a fast paced environment with minimal supervision
ยท Must have outstanding customer service and teamwork skills
ยท Excellent written and verbal communications skills required
ยท Strong analytical ability
ยท After hours / On Call support is required
Salary
Career Level Required
Experienced (Non-Manager)
Experience Required
1 to 2 Years
Education Required
College preferred or High School
Job Type
Employee
Job Status
Full Time
Work Remotely
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Supplemental pay types:
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