IT Help Desk We are seeking a customer-focused and tech-savvy IT Help Desk Technician to join our growing team. In this role, you will serve as the first point of contact for employees experiencing ...
IT Help Desk We are seeking a customer-focused and tech-savvy IT Help Desk Technician to join our growing team. In this role, you will serve as the first point of contact for employees experiencing ...
IT Help Desk
Cincinnati, OH · On-site
We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that ...
Quick apply
IT Help Desk
Cincinnati, OH · On-site
We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that ...
IT Help Desk
Carlsbad, NM · On-site
Escalates unresolved issues to Senior IT Helpdesk or IT Operations Manager. Education: * Requires 4 ... Experience in IT/help desk management systems such as Remedy, ZenDesk, and/or Web Help Desk to ...
IT Help Desk
Carlsbad, NM · On-site
Escalates unresolved issues to Senior IT Helpdesk or IT Operations Manager. Education: * Requires 4 ... Experience in IT/help desk management systems such as Remedy, ZenDesk, and/or Web Help Desk to ...
IT Help Desk
Cincinnati, OH · On-site
We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that ...
IT Help Desk
Cincinnati, OH · On-site
We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that ...
We have Contract role IT Help Desk for our client at Louisville, KY . Please let me know if you or any of your friends would be interested in this position. Position Details: IT Help Desk- Louisville ...
We have Contract role IT Help Desk for our client at Louisville, KY . Please let me know if you or any of your friends would be interested in this position. Position Details: IT Help Desk- Louisville ...
IT Help Desk
$18/hr
The IT Help Desk role provides Level 1 technical assistance across hardware, software, telecommunications, mobile devices, business systems, and remote access tools. This position offers the ...
New
Quick apply
IT Help Desk
$18/hr
The IT Help Desk role provides Level 1 technical assistance across hardware, software, telecommunications, mobile devices, business systems, and remote access tools. This position offers the ...
New
IT Help Desk Technician
Tampa, FL · On-site
$37K - $50K/yr
IT Help Desk Technician Department: Orion Employment Type: Full Time Location: Tampa, FL Compensation: $37,000 - $50,000 / year Description Our Help Desk Technicians are the best of the best. Each ...
IT Help Desk Technician
Tampa, FL · On-site
$37K - $50K/yr
IT Help Desk Technician Department: Orion Employment Type: Full Time Location: Tampa, FL Compensation: $37,000 - $50,000 / year Description Our Help Desk Technicians are the best of the best. Each ...
IT Help Desk Technician
Jacksonville, FL · On-site
$37K - $50K/yr
IT Help Desk Technician Department: Orion Employment Type: Full Time Location: Jacksonville, FL Compensation: $37,000 - $50,000 / year Description Our Help Desk Technicians are the best of the best.
IT Help Desk Technician
Jacksonville, FL · On-site
$37K - $50K/yr
IT Help Desk Technician Department: Orion Employment Type: Full Time Location: Jacksonville, FL Compensation: $37,000 - $50,000 / year Description Our Help Desk Technicians are the best of the best.
IT Service Representative (IT Help Desk) Location: Atlanta, GA Job Type: Full-time | On-call rotation required Benefits: * 401(k) * Dental insurance * Employee assistance program * Health insurance
Quick apply
IT Service Representative (IT Help Desk) Location: Atlanta, GA Job Type: Full-time | On-call rotation required Benefits: * 401(k) * Dental insurance * Employee assistance program * Health insurance
Technician, Information Systems / IT Help Desk Support Location : Woodland Hills , CA 91367 Duration : One year project Job ID : 14958 Pay rate an hour -18.00 an hour Qualifications: * High School ...
Technician, Information Systems / IT Help Desk Support Location : Woodland Hills , CA 91367 Duration : One year project Job ID : 14958 Pay rate an hour -18.00 an hour Qualifications: * High School ...
IT Help Desk Technician
Erlanger, KY · On-site
$30 - $31/hr
IT Help Desk Technician Location: Erlanger, KY (On-site, occasional travel to Cincinnati site) Pay Rate: $30/hr (W2) Schedule: Monday - Friday, 8:00 AM - 5:00 PM Contract Duration: 6 months (possible ...
Quick apply
IT Help Desk Technician
Erlanger, KY · On-site
$30 - $31/hr
IT Help Desk Technician Location: Erlanger, KY (On-site, occasional travel to Cincinnati site) Pay Rate: $30/hr (W2) Schedule: Monday - Friday, 8:00 AM - 5:00 PM Contract Duration: 6 months (possible ...
What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance on technology use and best-practices
What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance on technology use and best-practices
IT Help Desk Technician
$37K - $50K/yr
Position Overview What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance on technology use and best ...
Quick apply
IT Help Desk Technician
$37K - $50K/yr
Position Overview What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance on technology use and best ...
What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance on technology use and best-practices
What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance on technology use and best-practices
IT Help Desk
Woodway, TX · On-site
Position Overview We are seeking an IT Help Desk technician to join our team! This is a full-time position working Monday - Friday with occasional Saturdays. This position will be responsible for the ...
New
IT Help Desk
Woodway, TX · On-site
Position Overview We are seeking an IT Help Desk technician to join our team! This is a full-time position working Monday - Friday with occasional Saturdays. This position will be responsible for the ...
New
IT Help Desk
$20 - $22/hr
IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE. Location: This position is based at our Service Center in Midvale, UT (no remote options). Schedule:
IT Help Desk
$20 - $22/hr
IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE. Location: This position is based at our Service Center in Midvale, UT (no remote options). Schedule:
IT Help Desk - Part-Time
Ruston, LA · On-site
Your goals will be to build value for clients that will help protect the company's character and business. IT Help Desk Part-Time Technician Responsibilities * Serve as a professional and competent ...
Quick apply
IT Help Desk - Part-Time
Ruston, LA · On-site
Your goals will be to build value for clients that will help protect the company's character and business. IT Help Desk Part-Time Technician Responsibilities * Serve as a professional and competent ...
IT Help Desk
KY · On-site
$20 - $22/hr
Job Title: IT Help Desk Duration: 6 months contract (Potential to extend) Location: Louisville Kentucky 40213 United States Pay Rate: $20.00 - $22.00 hourly on W2 JOB RESPONSIBILITES: * Analyze and ...
IT Help Desk
KY · On-site
$20 - $22/hr
Job Title: IT Help Desk Duration: 6 months contract (Potential to extend) Location: Louisville Kentucky 40213 United States Pay Rate: $20.00 - $22.00 hourly on W2 JOB RESPONSIBILITES: * Analyze and ...
IT Help Desk
Dallas, TX · On-site
$20 - $22/hr
IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...
IT Help Desk
Dallas, TX · On-site
$20 - $22/hr
IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...
Your goals will be to build value for clients that will help protect the company's character and business. IT Help Desk - Part-Time Technician Responsibilities * Serve as a professional and competent ...
Your goals will be to build value for clients that will help protect the company's character and business. IT Help Desk - Part-Time Technician Responsibilities * Serve as a professional and competent ...
Senior Amazon It Help Desk information
See salary details
$43K - $53.6K
3% of jobs
$53.6K - $64.2K
9% of jobs
$73.8K is the 25th percentile. Wages below this are outliers.
$64.2K - $74.8K
14% of jobs
$74.8K - $85.4K
12% of jobs
$85.4K - $96K
11% of jobs
The median wage is $96.8K / yr.
$96K - $106.5K
20% of jobs
$112.6K is the 75th percentile. Wages above this are outliers.
$106.5K - $117.1K
12% of jobs
$117.1K - $127.7K
6% of jobs
$127.7K - $138.3K
5% of jobs
$138.3K - $148.9K
6% of jobs
$148.9K - $159.5K
2% of jobs
$43K
$99.8K
$159.5K
How much do senior amazon it help desk jobs pay per year?
As of Jun 17, 2026, the average yearly pay for senior amazon it help desk in the United States is $99,843.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,500.00 and $116,000.00 per year, depending on experience, location, and employer.
What does a Senior Amazon IT Help Desk professional do?
A Senior Amazon IT Help Desk professional is responsible for providing advanced technical support to Amazon employees, troubleshooting complex hardware, software, and network issues. They may also oversee junior help desk staff, manage escalated incidents, and ensure that IT services meet company standards. Their duties often include configuring devices, maintaining security protocols, and documenting solutions for recurring issues. They play a crucial role in minimizing downtime and helping Amazon teams operate efficiently.
What is the difference between Senior Amazon It Help Desk vs Amazon IT Support Specialist?
| Aspect | Senior Amazon It Help Desk | Amazon IT Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Network+, relevant Amazon certifications | CompTIA A+, Network+, Amazon-specific certifications |
| Work Environment | Help desk, technical support, troubleshooting | Technical support, troubleshooting, user assistance |
| Employer & Industry Usage | Amazon's IT support teams, corporate help desks | Amazon's technical support roles, customer service teams |
Both roles involve technical support and troubleshooting within Amazon, but the Senior Amazon It Help Desk typically handles more complex issues and supervises support processes, while the Amazon IT Support Specialist focuses on user assistance and resolving technical problems at a support level.
What are some common challenges faced by Senior Amazon IT Help Desk professionals and how can they be managed?
Senior Amazon IT Help Desk professionals often encounter challenges such as managing a high volume of support requests, troubleshooting complex technical issues under tight deadlines, and coordinating with various departments to resolve escalated problems. Effective time management, clear communication, and strong technical expertise are essential for success in this fast-paced environment. Building good relationships with other teams and staying current with Amazon's evolving technology stack can also help in efficiently resolving issues and supporting business operations.
What are the key skills and qualifications needed to thrive as a Senior Amazon IT Help Desk, and why are they important?
To thrive as a Senior Amazon IT Help Desk professional, you need advanced troubleshooting skills, in-depth knowledge of networking and operating systems, and a bachelor's degree in IT or related field. Familiarity with Amazon's internal ticketing systems, remote support tools, and certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Strong communication, problem-solving abilities, and customer service orientation help you effectively resolve issues and support end users. These skills and qualifications ensure timely service delivery, minimize downtime, and maintain productivity across Amazon's operations.
What cities are hiring for Senior Amazon It Help Desk jobs? Cities with the most Senior Amazon It Help Desk job openings:
What are the most commonly searched types of Amazon It Help Desk jobs? The most popular types of Amazon It Help Desk jobs are:
What states have the most Senior Amazon It Help Desk jobs? States with the most job openings for Senior Amazon It Help Desk jobs include:
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 27 days ago
Job description
IT Help Desk
We are seeking a customer-focused and tech-savvy IT Help Desk Technician to join our growing team. In this role, you will serve as the first point of contact for employees experiencing technical issues. You will be responsible for diagnosing, troubleshooting, and resolving hardware, software, and network problems to ensure minimal disruption to daily business operations.
The ideal candidate possesses strong problem-solving skills, excellent communication abilities, and a passion for delivering exceptional technical support.
Key ResponsibilitiesTechnical Support: Provide first-level technical assistance and support for incoming queries and issues related to computer systems, software, and hardware via phone, email, and chat.
Issue Resolution: Troubleshoot, diagnose, and resolve technical problems including password resets, network connectivity issues, software installation errors, and hardware malfunctions.
Ticket Management: Log, track, and document all help desk requests and resolutions within the ticketing system; escalate complex issues to Tier 2 or Tier 3 support when necessary.
Onboarding & Offboarding: Set up, configure, and deploy workstations, laptops, peripheral devices, and accounts for new hires; securely wipe and reclaim assets during offboarding.
System Maintenance: Maintain accurate inventory records of all company hardware, software licenses, and access permissions.
User Documentation: Create and update user-facing documentation, quick-start guides, and internal FAQs to promote user self-service.
Qualifications & SkillsExperience: 1–3 years of experience in an IT help desk, technical support, or customer service role.
Education: Associate degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
Operating Systems: Proficient with Windows 10/11 and macOS environments.
Software Knowledge: Experience supporting Microsoft 365 applications (Word, Excel, Outlook, Teams), identity management tools, and standard business software.
Core Competencies:
Strong troubleshooting skills and a methodical approach to problem-solving.
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
Proven ability to multi-task and prioritize workload effectively in a fast-paced environment.
Preferred QualificationsProfessional certifications such as CompTIA A+, Network+, Google IT Support Professional, or Microsoft Certified: Modern Desktop Administrator.
Familiarity with remote management tools and modern Applicant Tracking Systems or HRIS/IT ticketing workflows.
What We OfferCompetitive salary and performance-based bonuses.
Comprehensive health, dental, and vision insurance.
401(k) matching and retirement planning.
Generous Paid Time Off (PTO) and paid holidays.
Opportunities for professional development, certifications, and career advancement.