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Remote Amazon It Help Desk Jobs (NOW HIRING)

Mendocino Farms

IT HELP DESK TECHNICIAN

Plano, TX · On-site +1

$50K - $60K/yr

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: Dallas, TX (Plano ... Perform remote diagnostics and in-person support as needed (store visits, technology installations ...

duvari group

Help Desk Analyst

Saint Louis, MO · Remote

$20 - $27.25/hr

... IT help desk experience and 3+ years in customer service or technical support * Strong knowledge of Windows OS, Microsoft 365, Azure Entra, and remote support tools * Experience with ticketing ...

Duvari Group

Help Desk Analyst

Saint Louis, MO · Remote

$20 - $27.25/hr

... IT help desk experience and 3+ years in customer service or technical support * Strong knowledge of Windows OS, Microsoft 365, Azure Entra, and remote support tools * Experience with ticketing ...

InstantServe LLC

- IT Help Desk

Work location will be remote work until further notice. * Training is held on-site for one to two weeks. * Work hours will be determined during hire but will be 7.5 hours per day, between the hours ...

TopDog Law

IT Help Desk Specialist

Remote (Must be based in or willing to work Pacific Time Zone hours) The Opportunity: Join TopDog ... * 3-5 years of help desk or IT support experience, ideally in a remote or multi-location ...

Learning Care Group

IT Help Desk Agent

Novi, MI · On-site +1

$23.42 - $26/hr

The L1 Help Desk Agent serves as the first point of contact for end users seeking technical ... Familiarity with remote desktop and remote support tools such as TeamViewer, AnyDesk, or SCCM ...

Trapp Technology

IT Help Desk Level 1

Phoenix, AZ · Remote

$17 - $24/hr

We help organizations simplify technology, improve security, and support growth through proactive ... Full-time remote position. Must be located in Greater Phoenix, Arizona. Pay Rate: $17.00-$24.00 ...

TRAPP TECHNOLOGY INC

IT Help Desk Level 1

Phoenix, AZ · On-site +1

$17 - $24/hr

We help organizations simplify technology, improve security, and support growth through proactive ... Full-time remote position. Must be located in Greater Phoenix, Arizona. Pay Rate: $17.00-$24.00 ...

SOSi

Help Desk Support Engineer

FL · Remote

Experience using IT help desk ticketing systems. * Experience providing remote desktop support. * Experience supporting incident response activities. * Proficiency in troubleshooting software issues ...

Athens Micro

IT Help Desk Engineer

Athens, GA · On-site +1

Who We Are Athens Micro is an IT service provider, specializing in providing computer network and ... We Love to Learn, We Do the Right Thing, We are Helpful, We are Positive Problem Solvers, We are ...

Second-61

Help Desk Support Engineer

Doral, FL · On-site +1

Help Desk Support Engineer - Contingent Pipeline Opportunity - We're building a talent pipeline for ... Remote Responsibilities: * Provide technical support for JIRA, GitLab, and other IT management ...

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Remote Amazon It Help Desk information

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$83.8K

$124.5K

How much do remote amazon it help desk jobs pay per year?

As of May 28, 2026, the average yearly pay for remote amazon it help desk in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Amazon It Help Desk vs Remote Microsoft Support Specialist?

AspectRemote Amazon It Help DeskRemote Microsoft Support Specialist
CertificationsCompTIA A+, Amazon AWS certificationsMicrosoft Certified: Modern Desktop Administrator, CompTIA A+
Work EnvironmentRemote, customer support, troubleshooting Amazon-related issuesRemote, technical support, troubleshooting Microsoft products
Industry UsagePrimarily e-commerce, retail, cloud servicesPrimarily enterprise IT, software, and hardware support

The Remote Amazon It Help Desk and Remote Microsoft Support Specialist roles both require technical certifications and involve remote troubleshooting. However, the Amazon role focuses on supporting Amazon's e-commerce and cloud services, while the Microsoft role centers on supporting Microsoft products and enterprise solutions. Both positions serve similar customer support functions but differ in industry focus and technical expertise.

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What are the most commonly searched types of Amazon It Help Desk jobs? The most popular types of Amazon It Help Desk jobs are:
What states have the most Remote Amazon It Help Desk jobs? States with the most job openings for Remote Amazon It Help Desk jobs include:
Remote Amazon It Help Desk jobs near you
IT HELP DESK TECHNICIAN

IT HELP DESK TECHNICIAN

Mendocino Farms

Plano, TX • On-site, Remote

$50K - $60K/yr

Full-time

Medical, Retirement, PTO

Posted yesterday

Mendocino Farms rating

6.7

Company rating: 6.7 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Job Title: IT Help Desk Technician
Reports to: IT Help Desk Manager
Location: Dallas, TX (Plano Area)
FLSA Status: Non Exempt
Compensation: $50,000 - $60,000 per year
Summary:
At Mendocino Farms, we don't just sell sandwiches - we Sell Happy!
We are a growing restaurant group operating 85+ locations nationally, delivering a seamless guest experience through people, process and technology. Our Dallas HQ IT team supports the field operations, back-office systems, and guest-facing technology stack. We are seeking a sharp, service-oriented IT Help Desk Technician who thrives in a fast-paced environment and has or is eager to gain experience with restaurant-specific applications and hardware.
As the IT Help Desk Technician, you will serve as the first line of support for our restaurant teams and corporate staff, focused on day-to-day operational reliability of our point-of-sale systems, back-office applications, devices, and network connections. You will help ensure that our stores and back-office operations can run smoothly by troubleshooting issues, enabling technology deployment, working with vendors, and assisting with application support for key systems such as TOAST, OLO, and others.
Responsibilities:
  • Serve as the primary point of contact for IT support requests from restaurant locations and corporate users.
  • Log, triage and prioritize incidents in the Zendesk ticketing system, track to resolution and document root causes or recurring issues.
  • Perform remote diagnostics and in-person support as needed (store visits, technology installations, network/device resets) for POS terminals, kitchen displays, back-office PCs, mobile/tablet devices, printers, and peripherals.
  • Assist with hardware and software rollouts: staging devices, configuring, deploying, coordinating shipping or on-site setup.
  • Maintain and update knowledge-base articles, user guides and quick-start documentation tailored for store teams.
  • Identify patterns of recurring incidents across the store network; escalate to senior IT/third-party support and contribute to improvement of processes and system stability.
  • Collaborate with network, applications, and field-support teams to ensure cohesive service delivery and timely resolution of escalated issues.
  • Provide excellent customer service: communicate clearly, manage expectations, follow up with end users to ensure their issues are resolved satisfactorily.
  • Track and maintain inventory of devices, peripheral equipment and IT assets in restaurant locations (POS terminals, printers, tablets, etc.).
  • Occasionally may be required to respond outside normal hours (store openings, emergencies) depending on business needs.

Qualifications & Skills
Must-Haves:
  • 1-2 years of IT support/help desk experience (ideally in a restaurant, hospitality, retail or multi-site environment).
  • Strong troubleshooting skills with hardware, network and software issues.
  • Excellent verbal and written communication skills; ability to explain technical issues to non-technical users.
  • Ability to remain calm under pressure, manage multiple tickets, & prioritize effectively.
  • Demonstrated ability to log tickets, track resolution and maintain documentation.

Preferred / Restaurant-specific:
  • Experience supporting restaurant POS systems (ideally TOAST or similar), KDS.
  • Familiarity with online ordering integrations
  • Experience with ticketing systems (Zendesk preferred) remote support tools, Windows OS, networking (TCP/IP, WiFi, VPN).
  • Ability to identify recurring issues and contribute to procedural improvements.

Education & Certifications:
  • Associate's or Bachelor's degree in Information Technology, Computer Science or related field preferred (or equivalent experience).
  • Help Desk/ITIL certification is a plus but not required.

Benefits:
At Mendocino Farms, we believe Selling Happy starts from within. That's why we offer:
  • Competitive Salary
  • Annual Bonus
  • Meal Privileges-because food should make people feel good!
  • Comprehensive Health Benefits & 401k Plan with Company Match
  • Paid Vacation to recharge and fuel your best self

Physical Requirements:
  • Must be able to lift 50 pounds.
  • Sitting / standing 8-14 hours.
  • Hand use: single grasping, fine manipulation, pushing and pulling
  • Work requires the following motions: bending, twisting, squatting, and reaching

There is no "I" in Mendo Mendocino Farms is an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Mendocino Farms will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Fair Chance Initiative for Hiring. * Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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