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Remote Amazon It Help Desk Jobs (NOW HIRING)

Technology&

IT Help Desk Analyst Remote

Katy, TX · Remote

Training & development IT Help Desk Analyst Remote Employment Type: Full Time & Flexi Support Experience: From 0 years to 5 years Location: Remote Hourly Rate $: Competitive Start Date: ASAP Position ...

New

Mendocino Farms

IT HELP DESK TECHNICIAN

Plano, TX · On-site +1

$50K - $60K/yr

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: Dallas, TX (Plano ... Perform remote diagnostics and in-person support as needed (store visits, technology installations ...

Technology&

IT Help Desk Analyst Remote

Katy, TX · Remote

$21 - $28.75/hr

IT Help Desk Analyst - Remote Employment Type: Full Time & Flexi Support Experience: From 0 years to 5 years Location: Remote Hourly Rate $: Competitive Start Date: ASAP Position Summary The ...

New

Technology&

IT Help Desk Analyst Remote

Katy, TX · Remote

$21 - $28.75/hr

IT Help Desk Analyst - Remote Employment Type: Full Time & Flexi Support Experience: From 0 years to 5 years Location: Remote Hourly Rate $: Competitive Start Date: ASAP Position Summary The ...

New

duvari group

Help Desk Analyst

Saint Louis, MO · Remote

$20 - $27.25/hr

... IT help desk experience and 3+ years in customer service or technical support * Strong knowledge of Windows OS, Microsoft 365, Azure Entra, and remote support tools * Experience with ticketing ...

TopDog Law

IT Help Desk Specialist

$50K - $70K/yr

Remote (Must be based in or willing to work Pacific Time Zone hours) The Opportunity: Join TopDog ... * 3-5 years of help desk or IT support experience, ideally in a remote or multi-location ...

Trapp Technology

IT Help Desk Level 1

Phoenix, AZ · Remote

$17 - $24/hr

We help organizations simplify technology, improve security, and support growth through proactive ... Full-time remote position. Must be located in Greater Phoenix, Arizona. Pay Rate: $17.00-$24.00 ...

Learning Care Group

IT Help Desk Agent

Novi, MI · On-site +1

$23.42 - $26/hr

The L1 Help Desk Agent serves as the first point of contact for end users seeking technical ... Familiarity with remote desktop and remote support tools such as TeamViewer, AnyDesk, or SCCM ...

TRAPP TECHNOLOGY INC

IT Help Desk Level 1

Phoenix, AZ · On-site +1

$17 - $24/hr

We help organizations simplify technology, improve security, and support growth through proactive ... Full-time remote position. Must be located in Greater Phoenix, Arizona. Pay Rate: $17.00-$24.00 ...

Athens Micro

IT Help Desk Engineer

Athens, GA · On-site +1

Who We Are Athens Micro is an IT service provider, specializing in providing computer network and ... We Love to Learn, We Do the Right Thing, We are Helpful, We are Positive Problem Solvers, We are ...

SOSi

Help Desk Support Engineer

FL · Remote

Experience using IT help desk ticketing systems. * Experience providing remote desktop support. * Experience supporting incident response activities. * Proficiency in troubleshooting software issues ...

Somatus

IT Helpdesk Specialist 1

The IT Help Desk Specialist I provides first-line technical support to Somatus employees, ensuring ... and remote employees • Provide remote technical support via phone, email, chat, and ticketing ...

Terrestris LLC

Remote Help Desk Specialist

We are seeking a Temporary Remote Help Desk Specialist to support the Internal Revenue Service (IRS ... of IT help desk support * Skillset to troubleshoot and resolve end-user hardware and software ...

Base-2 Solutions, LLC

Help Desk Support Engineer

Experience with IT help desk ticketing systems, remote desktop support, and incident response. Preferred Qualifications * CompTIA A+ certification. * ITIL Foundation Certification. * Microsoft ...

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All JobsAmazon It Help Desk JobsRemote Amazon It Help Desk Jobs

Remote Amazon It Help Desk information

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$37.5K

$83.8K

$124.5K

How much do remote amazon it help desk jobs pay per year?

As of Jun 17, 2026, the average yearly pay for remote amazon it help desk in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Amazon It Help Desk vs Remote Microsoft Support Specialist?

AspectRemote Amazon It Help DeskRemote Microsoft Support Specialist
CertificationsCompTIA A+, Amazon AWS certificationsMicrosoft Certified: Modern Desktop Administrator, CompTIA A+
Work EnvironmentRemote, customer support, troubleshooting Amazon-related issuesRemote, technical support, troubleshooting Microsoft products
Industry UsagePrimarily e-commerce, retail, cloud servicesPrimarily enterprise IT, software, and hardware support

The Remote Amazon It Help Desk and Remote Microsoft Support Specialist roles both require technical certifications and involve remote troubleshooting. However, the Amazon role focuses on supporting Amazon's e-commerce and cloud services, while the Microsoft role centers on supporting Microsoft products and enterprise solutions. Both positions serve similar customer support functions but differ in industry focus and technical expertise.

What cities are hiring for Remote Amazon It Help Desk jobs? Cities with the most Remote Amazon It Help Desk job openings:
What are the most commonly searched types of Amazon It Help Desk jobs? The most popular types of Amazon It Help Desk jobs are:
What states have the most Remote Amazon It Help Desk jobs? States with the most job openings for Remote Amazon It Help Desk jobs include:
Remote Amazon It Help Desk jobs near you

IT Help Desk Analyst Remote

Technology&

Katy, TX • Remote

Full-time

Posted 23 hours ago

Job description

Benefits:
  • Competitive salary
  • Flexible schedule
  • Training & development

IT Help Desk Analyst Remote
Employment Type: Full Time & Flexi Support
Experience: From 0 years to 5 years
Location: Remote
Hourly Rate $: Competitive
Start Date: ASAP
Position SummaryThe IT Service Desk Analyst is responsible for providing first-level technical support to end users, ensuring timely resolution of incidents and requests while delivering high-quality customer experience. The role focuses on achieving service levels, maintaining accurate documentation, and supporting operational excellence across the Service Desk.
Key Responsibilities
  • Respond professionally to customer inquiries via phone, email, or chat.
  • Provide Tier 1 help desk support for IT systems or operational services.
  • Assist students, staff, parents, or other stakeholders with inquiries and service requests.
  • Log and track incidents, service requests, and inquiries using CRM and ITSM.
  • Research solutions using knowledge bases, workflows, and predefined scripts.
  • Diagnose issues and provide initial troubleshooting or guidance to resolve problems.
  • Escalate complex or priority issues to Team Leads or appropriate Tier 2/3/4 support.
  • Maintain accurate records of interactions, resolutions, and actions taken.
  • Follow quality standards, service level expectations, and operational procedures.

Candidate Profile
  • Excellent communication skills with strong customer service orientation.
  • Ability to remain calm, patient, and professional when handling customer inquiries.
  • Strong listening skills with an empathetic and positive communication style.
  • Detailoriented with strong organizational and timemanagement skills.
  • Proficiency in Microsoft Office tools including Word, Excel, and PowerPoint.

Preferred AttributesPrior experience in IT support or customer service (preferred but not required)
Equal OpportunityTechnology& is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, disability, national origin, or any other legally protected status. We are committed to creating a diverse and inclusive workplace.

This is a remote position.