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It Help Support Jobs (NOW HIRING)

Audit-Tel Inc

IT Help Desk

Cincinnati, OH · On-site

$38K - $45K/yr

We have supported our troops throughout the years and love working with veterans. IT Help Desk Technician Inverse Technology Solutions (InverseTech.com) is seeking a IT Help Desk Support Technician ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE ... ESI provides service and support to over 378 facilities in the long-term care continuum that employ ...

Ensign Services

IT Help Desk

Dallas, TX

$20 - $22/hr

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation ... ESI provides service and support to over 378 facilities in the long-term care continuum that employ ...

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation ... ESI provides service and support to over 378 facilities in the long-term care continuum that employ ...

DOWNS AT ALBUQUERQUE, INC.

IT Help Desk

Albuquerque, NM · On-site

The IT Help Desk role is to support the stable operation of the information technology systems of The Downs Racetrack and Casino. This includes all duties that are applicable to a Tier I support and ...

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

They are seeking an IT Help Desk Engineer to provide first-line technical support, manage IT tickets, and assist in onboarding new employees while ensuring operational standards for compliance and ...

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It Help Support information

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How much do it help support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for it help support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Support specialist?

To thrive as an IT Help Support specialist, you need a solid understanding of computer hardware, software troubleshooting, network fundamentals, and typically at least a relevant associate degree or technical certification. Familiarity with help desk ticketing systems, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are commonly required. Strong communication, patience, and problem-solving abilities set top performers apart in this role. These skills ensure efficient issue resolution, minimize downtime, and maintain smooth technology operations for end users.

What does an IT Help Support specialist do?

An IT Help Support specialist assists users with technical issues related to computers, software, networks, and other technology systems. They troubleshoot problems, provide solutions, and guide users through technical processes either in person, over the phone, or via remote tools. These professionals also help with installing and configuring hardware or software, maintaining system security, and ensuring smooth IT operations within an organization.

What are some common challenges faced by IT Help Support professionals and how can they be managed effectively?

IT Help Support professionals often encounter challenges such as managing high ticket volumes, supporting users with varying technical abilities, and staying updated with rapidly evolving technologies. To manage these effectively, prioritizing tasks, maintaining clear communication, and leveraging knowledge bases are essential strategies. Additionally, working closely with other IT team members and participating in ongoing training can help ensure quick, accurate resolutions and continuous skill development.

What is the difference between It Help Support vs Network Technician?

AspectIt Help SupportNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshootingNetwork infrastructure, server rooms, hardware setup
Industry UsageIT support across various industriesNetworking and telecommunications companies
Common Search/ComparisonYesNo

It Help Support focuses on assisting users with hardware and software issues, providing technical support, and troubleshooting. Network Technicians specialize in maintaining and installing network infrastructure. While both roles require technical skills and certifications, It Help Support is more user-focused, whereas Network Technicians work on network systems and hardware.

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It Help Support jobs near you
Infographic showing various It Help Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

IT Help Desk

EAGLE DISTRIBUTING OF MEMPHIS LLC

Memphis, TN

Full-time

Re-posted 13 days ago

Job description

The IT Helpdesk will assist in implementation of Eagle Distributing technology infrastructure. The IT Helpdesk will assist in all aspects of the technology infrastructure including network, storage, server, operating systems, and applications. Additionally, the IT Helpdesk may assist in security incidents, security threats, and disaster recovery operations. Must be able to climb and work from 12 to 15 ft ladders, lift weight of 20 LBS over their head, walk warehouse concrete floors and have excellent verbal and written communication.

The IT Helpdesk will support operations in the following areas:

  • Information System operations
  • Tier I level Helpdesk
  • Access Control and Authentication
  • Technology Infrastructure Monitoring and Reporting
  • Assist in Incident Response Operations

The IT Helpdesk may assist in maintaining, and aim to improve the following existing technology infrastructure elements:

  • ShoreTel/Mitel VoIP
  • Microsoft Exchange
  • Cisco Meraki
  • Microsoft Windows Servers
  • VMware and Hyper-V
  • End-Point Security
  • iOS, Android, and Windows Mobile
  • Security and compliance
  • Installing Windows 10, Office 2016/365, ConnectWise and Antivirus software

The following qualifications are highly recommended for the IT Helpdesk position.

Qualifications should include but are not limited to:

  • Working knowledge of network operation and Helpdesk ticketing software
  • Familiarity with security tools such as, DNS solutions, Windows firewall, encryption, antivirus, IDS/IPS, endpoint protection platforms, etc.- Desired
  • Experience in running network cabling
  • Certification(s); CompTIA A+, Network+, Security+ Desired

This is not an all-inclusive list of duties and responsibilities and management reserves the right to amend as needed

We ask that you do not call us or stop in; applicants who are of interest will be contacted. We appreciate your interest and wish you success in your job search!

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